Ordered the Cream coloured rocking chair with footstool from KUB and it is brilliant! Really well made wood and foam padding, really good quality. The sliding/rocking mechanism is great and super sm... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Can someone please respond to my email that I sent on 12 May? This happened last time where I couldn't get a response until I posted a negative review.
We have purchased a KUB mothercare chair several years ago from John Lewis. Years later, having used the chair to nurse 3 of our children, the chair is still in good working order. HAving lost a screw... Ver mais
A empresa respondeu
Quality of the chair is fantastic, very sturdy wood and the cushions are happy medium between soft and hard - support back and arms very well. I like the side pockets as they are very handy during f... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Since our establishment in 2007, Kub Direct has become well known for its range of quality nursing chairs, cots, baby mattresses, and toys that are sold directly to you at wholesale prices. Over 100,000 happy customers later we have cemented our reputation for providing safe and reliable products and great customer service. We understand that having a baby can be an overwhelming experience, but we are here to put your mind at ease and make the process of finding the right products for you and your baby as stress-free as possible.
Informações de contacto
71-75 Shelton Street, WC2H 9JQ, London, Reino Unido
- 01923270300
- customercare@kubproducts.com
- kubdirect.co.uk
4,4
Excelente
940 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Parcel Force communications very poor
Stated delivery was excellent but I would urge you to reconsider the use of Parcel Force. They let you down with poor communications. No card was left through the door on two failed delivery dates and my attempts at numerous phonecalls to their depot resulted in not being able to get through. Not your fault. Delighted with the product however.
22 de setembro de 2025
Resposta da kubdirect.co.uk
Thank you for taking the time to leave your feedback.
We’re really pleased to hear you’re delighted with the product, and we truly appreciate you sharing your delivery experience as well.
Parcel Force is an independent delivery company, so while we work closely with them, we do have limited control over their delivery processes and communication once a parcel is in transit. That said, we completely understand how frustrating this must have been, and feedback like yours is helpful for us to pass on when reviewing courier performance.
Thank you again for your honest comments and for choosing Kub Direct.
Really nice company to deal with
Really nice company to deal with, their customer service team are so nice and really quick to reply. Product is really good quality and delivery was efficient!
27 de agosto de 2025
Resposta da kubdirect.co.uk
Thank you so much for your lovely review.
We’re really pleased to hear you had such a positive experience with our customer service team and that you were happy with the quality of the product and efficient delivery. Feedback like this means a lot to all of us at Kub Direct.
Thanks again for taking the time to share your experience.
Superb "customer" service
I bought a second-hand nursing chair that needed some repairs. I got in touch with Kub, and even though I was not a customer, they still offered to send me a full construction pack with all the fixing items I needed, and more. As if that was not impressive, the package arrived two days after they agreed to send it.
That's what I can outstanding customer service.
1 de setembro de 2025
Opinião espontânea
Resposta da kubdirect.co.uk
Thank you so much for your wonderful review.
We’re really pleased we could help, and it’s lovely to hear that the construction pack arrived quickly and had everything you needed. Even though the chair was purchased second-hand, we always try our best to support anyone using our products.
Your kind words about our customer service truly mean a lot to the team at Kub Direct — thank you for taking the time to share your experience.
Top notch customer service from Kub's after sales support team
We have purchased a KUB mothercare chair several years ago from John Lewis. Years later, having used the chair to nurse 3 of our children, the chair is still in good working order. HAving lost a screw for the foot stool, Kub's customer service team have kindly responded within a couple of hours and are issuing me the missing parts that I need. Excellent customer service. Very pleased indeed.
3 de setembro de 2025
Opinião espontânea
Resposta da kubdirect.co.uk
Thank you so much for your fantastic review.
We’re delighted to hear your chair has supported your family through nursing three children and is still going strong — that’s wonderful to hear. We’re also really pleased our after-sales team could quickly help with the replacement parts you needed.
Your kind feedback means a lot to all of us at Kub Direct. Thank you again for taking the time to share your experience.
No Assembly Instructions
I am trying to get assembly instructions for an older model unit so that I can put it together safely for my child.
Their email support are saying that they have never sold this model although their branding is on it and there are multiple pictures of it on their Facebook.
No response to messages on Facebook, no answer to any phone call and email support that will not help.
I would avoid if you want to be able to use their equipment safely with children as they will not support you.
20 de agosto de 2025
Opinião espontânea
Resposta da kubdirect.co.uk
We’re really sorry to hear about your experience and understand how frustrating this must have been when all you wanted was to assemble your unit safely for your child.
To clarify, the reason for the confusion is that the product is an older model (and was discontinued over 7 years ago) which we no longer sell, and unfortunately our support team initially didn’t recognise it. We’ve already replied to you via email and Facebook to confirm that while we don’t currently have the instructions on file, we are actively checking our archives and will share them with you if we’re able to locate a copy.
We truly value your patience, and although this is an older product, our aim is always to help where we can.
Thank you for bringing this to our attention, we’ll use this as an opportunity to improve how we handle requests for legacy products.
Resposta da kubdirect.co.uk
Thank you for your feedback 💖
Best present for new mum
What a fantastic feeding chair, my daughter loves it.. It was delivered on time and easy to put together. The price was excellent as it was on special. Great quality chair.
23 de maio de 2025
Resposta da kubdirect.co.uk
Thank you so much for the kind words! We're thrilled to hear your daughter loves the feeding chair. We really appreciate you taking the time to share your experience.
When ordering the nursing chairs I told…
When ordering the nursing chairs I told customer care that I was away until the 5th of June and was told that that would be fine and they would sort out the delivery for that date, I received updates from the carrier it was being dispatched, so again I contacted customer care no response, then carrier contacted me with a delivery date of 27/5, again I contacted customer care again no response, so I had to contact my son who had to take the day off work losing a days pay to be at my house for the delivery, so no I’m not really happy. Tony
21 de maio de 2025
Resposta da kubdirect.co.uk
Hi Tony,
Thank you for reaching out and sharing your experience — we're really sorry to hear about the inconvenience caused around your delivery.
We completely understand your frustration, especially after you made it clear you’d be away until the 5th of June. It’s disappointing to hear that your request wasn’t followed through, and that your attempts to get in touch with customer care went unanswered. We also truly regret that your son had to lose a day’s pay to accommodate the early delivery — that’s absolutely not the experience we aim to provide.
Please know we’re taking this seriously and will investigate what went wrong with both the communication and delivery scheduling. Our team will follow up with you directly to ensure we make this right.
Thank you again for your honesty — your feedback helps us do better.
Great product at a good price and very…
Great product at a good price and very quick delivery, fully recommend.
23 de maio de 2025
Resposta da kubdirect.co.uk
Thank you so much for the lovely feedback! We're thrilled to hear you're happy with the product, the price, and the speedy delivery. Your recommendation means a lot to us! 😊
Resposta da kubdirect.co.uk
Thanks for your fantastic feedback 💖
Happy shopper
Quick easy to use site- it was bought for my grand daughter who turns 1 at the end of March
6 de maio de 2025
Resposta da kubdirect.co.uk
Thank you for your lovely feedback. 💖
Easy order, great chair
Easy to order, quick delivery. All v efficient.
Great glider chair, absolutely the comfiest thing to feed in, as it's arms are the right height for elbows when holding a nursing baby!
28 de abril de 2025
Resposta da kubdirect.co.uk
Thanks for the lovely review! We're so glad the glider chair is making feeding time more comfortable for you — those armrests really do make a difference! 😊
Excellent service from the company…
Excellent service from the company after ParcelForce delivered the package to the wrong address and then failed to recover it. A replacement was quickly dispatched and thankfully arrived safely. Cannot fault Emma and the customer care team for their help and support!
29 de abril de 2025
Resposta da kubdirect.co.uk
Thank you so much for your kind words! We're really glad Emma and the team could turn things around quickly for you. Your patience meant a lot to us! 😊
Had a great choice of sizes of tuff…
Had a great choice of sizes of tuff play trays for my daughter and the best prices too! I also reached out to customer service about an enquiry and they were super quick at getting back to me and were so kind and helpful! Would definitely recommend ordering from here and have recommended a lot to my family and friends.
24 de abril de 2025
Resposta da kubdirect.co.uk
Thank you so much for your lovely review! We're so glad you found the perfect tuff tray and had a great experience with our customer service. It means the world to us that you've been recommending us — thank you! 💛
Price good - product excellent
Price good and the product is excellent. delivery could perhaps be a bit quicker - we are spoiled these days with next-day everything. But not really a major issue. Would not hesitate to buy from them again
22 de abril de 2025
Resposta da kubdirect.co.uk
Thank you for the great feedback! We're thrilled you're happy with the product and pricing. We hear you on delivery speed — and we're always working to improve. Really appreciate your support and hope to welcome you back again soon!
Seating to chair arrived damaged tried…
Seating to chair arrived damaged tried to contact customer service with pictures and had no response. Other than that the seat is quite comfy
22 de abril de 2025
Resposta da kubdirect.co.uk
We're really sorry to hear about the damage and lack of response — that's not the experience we want for our customers. Thank you for your patience, and we’d love the chance to make this right. The team will reach out to you asap.
Grandson loves it
I bought this for me grandson who is just 2. He loves playing with his diggers on it with a pile of play sand. The cover is very handy for covering the sand.
11 de abril de 2025
Resposta da kubdirect.co.uk
Thanks so much for your lovely review! We're so glad to hear your grandson is enjoying his Tuff Tray - sounds like hours of fun! 😊
We love our Kub chair
We absolutely love our reclining slider and stool, it did great service after our first child was born so when getting it out again for our second one I was more than annoyed to find I found that I'd damaged it slightly, bending the stud that holds the armrest on.
The Kub team were brilliant in providing new ones, their communications were always clear and exceptionally supportive.
I'll be more careful packing it away again when the time comes - although it's such a great thing too sit in that I'll be putting that day off as long as I possibly can.
17 de abril de 2025
Opinião espontânea
Resposta da kubdirect.co.uk
Thanks so much for your lovely review! We're so glad to hear how much you’ve loved the glider and that it’s been a comforting part of both your parenting journeys.
Wishing you and your growing family all the best. 💛
Excellent customer service
Had issues with Parcelforce but Kubdirect sorted this and phoned me to advise what the problem was. I would definitely buy from them again
25 de março de 2025
Resposta da kubdirect.co.uk
Thank you so much for your kind review! We're really sorry to hear there were issues with Parcelforce, but we're glad we could get things sorted quickly for you. It means a lot to know you'd shop with us again, we're always here if you need anything! 😊
Very easy to order
Very easy to order. Great price equal to John Lewis and got a free waterproof cover too. Delivered on time. Excellent service from start to finish.
31 de março de 2025
Resposta da kubdirect.co.uk
Thank you for your lovely review! We really appreciate your support! 💛
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.