Just what I needed. Simple, waterproof, well constructed and good value for money. Yet to be installed, but no reason to doubt that they'll do the job. Well packaged, delivered in good time and at a f... Ver mais
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Leia as opiniões dos outros
We ordered 2 of the same product - a plug-in pendant light with shade. The colour of the pendant shade was much lighter than the website photography suggested. One of the shades had slight scratch mar... Ver mais
Great service, smooth purchase process, fast delivery and quality product. Used to finalise my home made lamp. Hemp rope just right thickness & the vintage bulb really completes the clean finish. High... Ver mais
Order never arrived! Evri claimed to deliver it but the photo they sent of the delivery was to a neighbour who received an Evri delivery from another company (a flat black bag clearly not a lampshad... Ver mais
Informações sobre a empresa
Escrito pela empresa
Located in the heart of Coventry, UK, LEDSone Ltd stands as a beacon for top-quality LED Drivers and Vintage lighting products. Since our inception in 2009, we've transitioned from an interior décor supplier to becoming the UK's leading provider of Vintage lighting and its accessories. Our journey, marked by dedication and passion, has positioned us at the forefront of the lighting industry in both the UK and Europe. Why choose LEDSone? Our vast inventory is not only competitively priced but also ready for next-day dispatch, ensuring that our customers get their products promptly. We take pride in offering products that come with strong guarantees and the necessary certifications, reinforcing our commitment to quality and safety. But our offerings don't stop at products alone. We understand the importance of seamless customer experience. That's why we've established a dedicated online web-based customer service platform. Here, our trained representatives are always ready to assist with any queries, ensuring that your shopping experience with LEDSone is nothing short of exceptional. For those in search of the best in Vintage lighting, LEDSone Ltd is your trusted partner.
Informações de contacto
Ledsone LTD,Unit 18, Lythal Lane Industrial Estate,Lythal Lane, Coventry., CV6 6FL, Coventry, Reino Unido
- 02477220687
- admin@ledsone.co.uk
- ledsone.co.uk
4,0
Bom
283 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 80% das suas opiniões negativas
Geralmente responde dentro de um mês
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
They completely ignored my return
They completely ignored my return. From what I read here, this is not the only time that happened. I had to charge back via my card.
EDIT: They immediately challenged this review and are trying to get Trustpilot to remove it. I assume they always do that, so be aware that most negative reviews never make it to this site.
21 de agosto de 2025
Opinião espontânea
Resposta da Ledsone
Hello, thank you for your feedback. We are very sorry to hear about your experience.
After carefully checking our email and message records, we could not find any return request linked to the email address connected to your review. When we saw your review, we asked for further details so we could locate your order and assist you, but unfortunately, we did not receive a reply.
Please rest assured, we do not ignore returns. We are still fully prepared to approve your return and take the necessary steps to resolve this for you. If you could kindly provide your order reference or reach out to us directly, we will be able to sort this out immediately.
Lovely lamp fitting
Lovely lamp but not suitable to fitting. Returned - took a while but…
26 de agosto de 2025
Resposta da Ledsone
Thank you for your feedback. You contacted us to return the item as it didn’t fit your requirements, and we provided our 30-day return instructions, including the request to share the return tracking once sent. We didn’t receive any tracking details before this review, which is why the refund couldn’t be processed at that time.
After seeing your feedback, we reached out again, received confirmation of the return, and issued a full refund immediately. We’re always happy to help and process refunds promptly when return details are provided. If you need any further assistance, we’re here to support you.
Excellent customer support
LEDSone responded very quickly when a courier failed to deliver my lampshades, and resolved the issue successfully.
28 de agosto de 2025
Opinião espontânea
Quick and efficient delivery
Quick and efficient delivery. Goods as described and do the job.
26 de agosto de 2025
First class customer service
I placed an order with Ledsone for replacement G4 bulbs
Speedy delivery and items were well packaged
Unfortunately none of the bulbs worked
After emailing I was offered a full refund
This is what I call excellent, no hassle customer service
I would highly recommend this company
2 de agosto de 2025
Opinião espontânea
Scam-like Experience – No Response, No Delivery After 3 Weeks
I placed a large order for pendant lights from this company over three weeks ago. I received only the first confirmation email, and since then, absolutely nothing. The tracking link they gave me shows “tracking not available”. I have sent multiple emails, no one replied. I have tried contacting them via the chat function on their website. No one replied.
There has been zero communication, no shipping update, no explanation. It feels like this company just took my money and disappeared.
I am extremely frustrated and angry. I will be reporting them to PayPal to get my money back.
9 de agosto de 2025
Opinião espontânea
Resposta da Ledsone
Hi,
We're sorry for the frustration this has caused. We did contact you on 22nd July after your order was placed, but unfortunately did not receive a response. After your email follow-up, we sent multiple emails (over three times) regarding the order issue, and even responded to your live chat message. However, we didn’t receive a reply to those emails.
As we still didn’t get a response, we issued a full refund to avoid further inconvenience. Additionally, we’re sending proof of our email communication to your registered address. Kindly check your spam or junk folder in case the emails were filtered. If you still need assistance, we’re happy to help further.
Do your own reasearch folk!! It’s not a listed company
Update, they asked me to improve the review: Do your own reasearch folk, all is not what it seems. 1. Check TrustPilot you will a lot of 1 star reviews take note, and 2. check companies house - you won't find this company - which should raise alarm bells. For the address listed on the website, what you will find is: a director listed for: RELIC ELECTRICAL LTD and the same director listed another company trading as DCVOLTAGE LTD but NOTHING for this company- ASK YOURSELF WHY. More importantly - they also sell and ship ILLEGAL and DANGEROUS goods, in the example I saw there was NO CE/UKCA markings, it was meant to be used in the rain, mains wire, with NO protection. Which would concern Trading Standards, Not to mention FAKE reviews. And mis-leading advertising (promoting a company that does not exist, to scam customers who are not aware) I will be contacting Advertising Standards Agency AND Trading Standards.
13 de agosto de 2025
Opinião espontânea
Correct product sent in good timely…
Correct product sent in good timely manner with plenty of communication.
27 de julho de 2025
It’s quite heavy and hard to stay in place for long periods …
It’s quite heavy and the longer stem makes it hard to stay on windscreen or dash for a long time.
25 de julho de 2025
Very fast delivery from UK to IE
25 de julho de 2025
Great service
I just ordered some ceiling hooks from ledsone excellent communication and delivery was brilliant thank you
1 de agosto de 2025
Opinião espontânea
Plastic bulbs sold as 150w equivalent…
Plastic bulbs sold as 150w equivalent but barely as bright as 100w. 2 out of 4 bulbs failed in 4 months use in a garage!
20 de julho de 2025
Opinião espontânea
Resposta da Ledsone
Hi , thank you for providing your order details. We’ve now checked your order and we're sorry to hear that some bulbs failed earlier than expected. These bulbs are tested for long-term use, so this is unusual. We’ll be in touch directly to resolve this and can arrange replacements or a refund for the faulty items—whichever you prefer. We appreciate your feedback and are here to help
No confirmation email and item did not arrive
No confirmation email or order reference after making a purchase - I can see the money has gone from our account but no other evidence of our order... and no product has arrived! Customer service phone line does not connect, and "live chat" not monitored. No option for resolving or requesting a refund
18 de julho de 2025
Opinião espontânea
Resposta da Ledsone
Thank you for reaching out. We’re really sorry to hear about the issue and understand how frustrating this must be. Our system automatically sends order confirmations and tracking details to the email used during checkout. However, we couldn’t locate an order under your email in our records.
Could you please share your order number or any proof of purchase? Once we have that, we’ll look into it right away and ensure it’s resolved as quickly as possible.
We’re here to help and appreciate your patience.
Heart shaped bulbs
Bought 2 heart shaped led bulbs to complete the look in our bedroom. Ordering was easy and dispatched very quickly. The bulbs look lovely and give the bedroom a soft glow.
3 de julho de 2025
Opinião espontânea
230 - 24v PSU
Great piece of kit, easy to fit.
If you are looking for a 24v PSU then this is recommended.
24 de junho de 2025
Incredibly quick delivery
Incredibly quick delivery. Ordered and delivered the next day.
24 de junho de 2025
Superb experience
Superb experience shopping online here. Excellent communication, very fast delivery, and beautiful product.
9 de junho de 2025
Opinião espontânea
Vinyl pattern I couldn't find one I liked better anywhere else
Great care taken to show a real life idea of what the pattern will look like in size etc. Good customer communication via email. The vinyl I purchased was just what I ordered and arrived in substantial tube packaging to avoid any damage. It took just over a week to arrive which was highlighted on my particular vinyl, that delivery may take up to a fortnight, so it was as expected. Looks great.
25 de maio de 2025
The electrical switch I ordered arrived…
The electrical switch I ordered arrived swiftly and exactly as described, and is still working perfectly
26 de maio de 2025
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