Ledsone Opiniões 

283
•
TrustScore: 4 em 5

4,0

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Just what I needed. Simple, waterproof, well constructed and good value for money. Yet to be installed, but no reason to doubt that they'll do the job. Well packaged, delivered in good time and at a f... Ver mais

Classificada 3 em 5 estrelas

We ordered 2 of the same product - a plug-in pendant light with shade. The colour of the pendant shade was much lighter than the website photography suggested. One of the shades had slight scratch mar... Ver mais

Classificada 5 em 5 estrelas

Great service, smooth purchase process, fast delivery and quality product. Used to finalise my home made lamp. Hemp rope just right thickness & the vintage bulb really completes the clean finish. High... Ver mais

Classificada 1 em 5 estrelas

Order never arrived! Evri claimed to deliver it but the photo they sent of the delivery was to a neighbour who received an Evri delivery from another company (a flat black bag clearly not a lampshad... Ver mais

Informações sobre a empresa

  1. Loja de Iluminação
  2. também em
  3. Grossista de iluminação

Escrito pela empresa

Located in the heart of Coventry, UK, LEDSone Ltd stands as a beacon for top-quality LED Drivers and Vintage lighting products. Since our inception in 2009, we've transitioned from an interior décor supplier to becoming the UK's leading provider of Vintage lighting and its accessories. Our journey, marked by dedication and passion, has positioned us at the forefront of the lighting industry in both the UK and Europe. Why choose LEDSone? Our vast inventory is not only competitively priced but also ready for next-day dispatch, ensuring that our customers get their products promptly. We take pride in offering products that come with strong guarantees and the necessary certifications, reinforcing our commitment to quality and safety. But our offerings don't stop at products alone. We understand the importance of seamless customer experience. That's why we've established a dedicated online web-based customer service platform. Here, our trained representatives are always ready to assist with any queries, ensuring that your shopping experience with LEDSone is nothing short of exceptional. For those in search of the best in Vintage lighting, LEDSone Ltd is your trusted partner.


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

283 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 80% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,0

Todas as opiniões

(283)

98 opiniões nos últimos 12 meses

Escreva uma opinião
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Classificada 5 em 5 estrelas

Incredible Product Range

Helpful and friendly staff. Product range is absolutely incredible. We weren't 100% sure which colour flex or light bulbs to choose so we visited the warehouse. There is no shop but a member of the team was very happy to select a variety of options for us so we could make our choice.

8 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Very hard to give a rating when I…

Very hard to give a rating when I haven't received my purchase. Have contacted admin and it appears problems with courier .
Waiting now expectantly
Update;
Have now received parcel and as the explanation was couriers fault.
They dealt with the problem as a good company should do

24 de abril de 2025
logótipo da Ledsone

Resposta da Ledsone

Dear Customer , sorry about the trouble. We did dispatch your order on time, but unfortunately, the courier didn’t deliver it and didn’t update us either. We only found out after your review and have now sent a replacement using express service, so it should reach you within 24 hours. We're really sorry for the delay and take full responsibility for this

Classificada 1 em 5 estrelas

Absolutely dire customer service

I rang the company to check the dimensions of some spring clips for lampshades that were advertised on Amazon. Having tried to find them on their website after numerous searches I was unsuccessful. The first time I called the phone was hung up on me. When I got through the second time all I got was a woman insisting I send an email and they could look into it for me. Apparently they have over 5000 products and couldn't possibly search it for me. It didn't matter what I said to explain the item she kept repeating send an email. OK I thought you clearly do not need my custom, simple! I will be buying elsewhere.

14 de janeiro de 2025
Opinião espontânea
logótipo da Ledsone

Resposta da Ledsone

Thank you for your feedback. We always aim to assist our customers efficiently, and our team is available to respond to calls and emails. To ensure accuracy in resolving product-related queries, we sometimes request customers to send an email with details or images, especially when dealing with a large catalog.
We apologize if this approach did not meet your expectations. However, we are always here to help and encourage you to reach out again so we can assist you further. Your feedback is valuable, and we continuously work on improving our service

Classificada 5 em 5 estrelas

Really can’t thank the people at…

Really can’t thank the people at Ledstone enough for shipping out a time-critical and urgent delivery within an hour of ordering on a Sunday!! Fantastic customer service, and the item arrived within 24 hours 😊. Thank you so much for taking the trouble to make this happen!!

24 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

5* products and customer service

Bought a beautiful light fitting, packaged very well and unfortuantly 3 of the bulbs didn't work, I don't believe this was any fault to the company, builbs are very delicate even when packaged very well, withing 24 hours 3 replacements were sent and tracking number was provided 5* company and customer service!!!

23 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Prompt delivery, excellent support

The lights arrived promptly and were packaged very well. Unfortunately we only noticed when they were installed 6 weeks later that one crystal was chipped and a bulb wasn't working. I contacted customer service, they sent a replacement crystal which arrived within 48 hrs and the bulb (which was out of stock at the time) a few days later. Very impressed with all. Customer service is excellent!

11 de março de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

Actual item did not resemble the…

Actual item did not resemble the picture on their website. I purchased a light fitting that was shown as metal with a knurled shade retaining nut but what arrived was a cheap plastic facsimile. I couldn't be bothered to send it back as I needed to get it fitted. It does the job but is not what it was supposed to be so I'm unlikely to buy from them again.
Edit. I was contacted by Ledsone after posting this review. They were apologetic and wanted to resolve my concern. As I had already fitted the light I did not require any replacement however they did agree to review their product description in the light of the issue. My comment about the knurled nut was actually erroneous as that had been a different fitting on their site, however the description of it being metal was still mis-representative, but fair play to them for following it up, as they did seem genuinely concerned at my displeasure. I have revised my rating accordingly.

23 de fevereiro de 2025
logótipo da Ledsone

Resposta da Ledsone

Thank you very much for your feedback
We're sorry to hear that the item did not meet your expectations.
We have contacted you to resolve this issue and are happy to assist further once we receive an image of the item you received. Please reach out so we can find the best solution for you.

Classificada 2 em 5 estrelas

Order arrived quickly enough but…

Order arrived quickly enough but arrived damaged , bit of an ordeal to get the issued completely resolved. Not resolved yet but I am hopeful.

23 de fevereiro de 2025
logótipo da Ledsone

Resposta da Ledsone

Thank you very much for your feedback
We're very sorry to hear about your experience.
We understand how frustrating this must be and truly appreciate your patience.
We have issued a return label, and as soon as the parcel is dropped off, we will process your refund.
Your satisfaction is important to us, and we hope to resolve this for you as quickly as possible.

Classificada 1 em 5 estrelas

Very Poor Customer Service

Think very carefully before purchasing, my 2 light fitting and bulbs arrived, the bulbs where incorrect for the light fittings, so I had to purchase the correct bulbs myself. Opening the light fittings and 1 shade was damaged, I emailed photos and also tried to call the contact number on the website, which was useless. The only way I have manged to make contact is via webchat. Nearly a week has gone on and there is no resolve. The only positive comment I can make was the delivery was very quick.

21 de fevereiro de 2025
Opinião espontânea
logótipo da Ledsone

Resposta da Ledsone

Thank you for your feedback. We apologize for any inconvenience caused. As soon as you reported the issue, we actively worked to resolve it by requesting images of the damaged and incorrect parts for verification. However, we did not receive an update from you.
Despite this, we still proceeded with a partial refund for the incorrect bulbs without requiring a return. Additionally, we have already arranged a replacement for the damaged item to ensure you receive the correct product.
Customer satisfaction is our priority, and we appreciate your patience while we resolved this matter. If there’s anything else we can assist with, please let us know

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