Had mine less than a year and the hinge rusted and broke, the lens popped out and they refused to replace them because I hadn’t purchased an additional warranty. Avoid!
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I ordered and paid for 2 pairs of sunglasses from Le Specs. After 3 long days of waiting for an update on my order, they simply cancelled the main product (and trigger a refund) At the same time, sa... Ver mais
After virtually trying on my sunglasses I knew I'd found a frame that I loved. The sunnies arrived within a few days and after wearing them for a few weeks they have exceed expectations. Being both du... Ver mais
Super easy and efficient process to buy my new Le Spec sunglasses! Website was easy to navigate and loved the ability to "Try On" the glasses on your own face - game changer for online glasses shop... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Defined by reinvention of classic shapes, and injected with sleek, modern attitude, Le Specs has forged its position in the market as a leading youth-driven and directional brand. Le Specs’ success is testament to its provocative styling and abil...
Informações de contacto
McEvoy Street 110A, 2015, Alexandria, Austrália
- lespecs.com
3,4
Aceitável
89 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 41% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Must buy
Love my new sunglasses. Great quality and very fast shipping to syd. Highly recommend and will order again!!
4 de maio de 2026
Opinião espontânea
Great service
Great service, love the 2 pairs of sunglasses i got. package came very quickly. highly recommend. thanks!
4 de maio de 2026
Opinião espontânea
SUNGLASSES WERE NOT DELIVERED
Since April the 10th 2026 we are waiting for our purchase. This is unacceptable!
28 de abril de 2026
Opinião espontânea
Never Disappointed
I've been ordering sunnies from this brand since like 2019. Always great quality and designs.
Ran into my first issue with them when I ordered 2 and got one (no fault to them it seems was tampered in shipping) and they assisted in sending me a replacement.
So def recommend this brand for their products and service!
16 de abril de 2026
Opinião espontânea
Yes customer service is disgusting
Yes customer service is disgusting. I bought a pair of body guard sunglasses, I have only had them two months and the screw fell out of the middle section then the arm fell off. Do not buy them I now wished I had read the reviews as I would not have bought these glasses . Of course when I contacted Le Specs by email they did not want to know me.
Gayle Scanni.
13 de abril de 2026
Opinião espontânea
Quality of the Sunglasses is awful
Quality of the Sunglasses is awful, they are expensive for what you get, which is really bad. Pass on anything they offer, H&M are better and cheaper. The lenses they use have really cheap coatings, awful design flaw, unuseable. Returns process is also terrible, still waiting for my money back.
14 de abril de 2026
Opinião espontânea
Retoure wird ignoriert
Seit 8. April ist laut sendungsVerfolgung meine Retoure bei denen angekommen !!!!
Heute ist der 13.4.26 und keine Antwort oder Rückzahlung von denen !
Ganz schlechter Kundenservice !!!!
Retoure muss mit 15€ selber bezahlt werden !!!
Aufpassen !!! Bestelle da nie wieder !
13 de abril de 2026
Opinião espontânea
Use to be good value
Use to be good value. Last sunglasses snapped for no reason after a year.
11 de março de 2026
Opinião espontânea
Stornierung ignoriert – Kunde trägt Rücksendekosten
Am liebsten 0 Sterne
Titel: Rechtzeitig storniert – dennoch Versand und Rücksendekosten für zwei Brillen
Ich habe meine Bestellung von zwei Brillen bei Le Specs unmittelbar nach Aufgabe und noch vor Versand storniert – zudem an einem Wochenende. Trotz dieser schnellen Reaktion wurden beide Artikel versendet.
Dass interne Lager- oder Bearbeitungsprozesse offenbar nicht rechtzeitig angepasst wurden, kann nicht zulasten des Kunden gehen. Eine fristgerechte Stornierung sollte entweder zum Stopp des Versands führen oder zumindest eine kostenfreie Rückabwicklung ermöglichen.
Stattdessen sollte ich 11,49 € Rücksendekosten pro Brille tragen. Damit entsteht zusätzlicher finanzieller und organisatorischer Aufwand (Verpackung, Versand, Wege), obwohl die Situation durch die rechtzeitige Stornierung vermeidbar gewesen wäre.
Ich erwarte bei einem international tätigen Unternehmen eine faire, transparente und kundenorientierte Lösung in solchen Fällen. Leider entsprach meine Erfahrung mit Le Specs diesen Erwartungen nicht.
Annulation effectuée à temps – pourtant expédition et frais de retour pour deux lunettes
J’ai annulé ma commande de deux paires de lunettes immédiatement après l’avoir passée et avant leur expédition – de plus durant le week-end. Malgré cette réaction rapide, les deux articles ont été envoyés.
Le fait que des processus internes (stock ou traitement) n’aient manifestement pas été ajustés à temps ne peut pas être imputé au client. Une annulation effectuée dans les délais devrait soit entraîner l’arrêt de l’expédition, soit au minimum permettre une procédure de retour gratuite.
Au lieu de cela, il m’a été demandé de payer 11,49 € de frais de retour par paire de lunettes. Cela représente un coût financier et organisationnel supplémentaire (emballage, envoi, déplacements), alors que la situation aurait pu être évitée grâce à l’annulation effectuée à temps.
J’attends d’une entreprise professionnelle une solution équitable, transparente et orientée client dans ce type de situation. Malheureusement, mon expérience n’a pas été à la hauteur de ces attentes.
14 de fevereiro de 2026
Opinião espontânea
Resposta da Le Specs - Official Page
Hi Anna,
Thank you for your message, and we’re very sorry to hear about your experience. We completely understand how frustrating this situation must feel, especially after you cancelled your order promptly and before dispatch.
Please know that this is certainly not the experience we aim to provide. While our warehouse processes orders as quickly as possible, including over weekends, there are instances where cancellations and dispatch notifications cross over. That said, we absolutely want to review this properly and work towards a fair resolution for you.
Could you please email our customer care team directly at customercare@lespecs.com with your order number and details? We’ll make sure this is investigated as a priority and assist you further.
Le Specs x
Received my order extremely quickly
Received my order extremely quickly, great communication, and amazing sunnies.
18 de fevereiro de 2026
Opinião espontânea
Resposta da Le Specs - Official Page
Thank you so much for your review Chloe! We are so glad you love your Le Specs x
Slow responses to issues
Update: I have finally had a response amd confirmation to receive the remaining refund due.
Very poor customer service. They have refunded me the wrong amount, short of £56. I have emailed multiple times and still no response.
2 de fevereiro de 2026
Opinião espontânea
Resposta da Le Specs - Official Page
Hi Gabrielle
Thank you for your update. We’re very sorry for the delay and the confusion around your refund.
We’re glad this has now been resolved and the remaining amount confirmed. Please reach out if there’s anything else we can assist with.
Le Specs x
Very disappointed with the refund…
Very disappointed with the refund process.
I returned the glasses quickly as they didn’t suit me. I contacted customer service several times by email, but didn’t receive any proper response about my refund for over 21 days.
I had to raise a dispute through PayPal, but after providing all the information, the decision still went in the retailer’s favour. It was really frustrating. Just because you return an item doesn’t always mean you’ll automatically get a refund — so be aware.
In the end, I finally got my money back through a chargeback with my bank. I decided to donate that money to stray dogs instead.
13 de setembro de 2025
Opinião espontânea
Resposta da Le Specs - Official Page
Hi Pim,
We’re very sorry to read about your experience and the frustration caused by the delay with your refund. That’s certainly not the experience we aim to provide.
We would like to look into this further and will be reaching out to you directly via email to review what happened.
Thank you for bringing this to our attention.
Le Specs x
Great quality & delivery
Fast delivery and amazing quality for price!
12 de janeiro de 2026
Opinião espontânea
Resposta da Le Specs - Official Page
Thank you for your review Jaclyn! We hope you are loving your sunnies.
Le Specs x
Do not recommend! Shades were second hand
Let’s start with the terrible offers - that 20% discount for signing up to the newsletter- not happening! I contacted them and customer service takes 2/3 days to come back by email.
Finally ordered (without discount) and when I saw the sunglasses I can safely say they are second hand and have definitely been used before. They are full of scratches all over the place.
Don’t waste your money! This company it’s not it.
24 de dezembro de 2025
Opinião espontânea
Resposta da Le Specs - Official Page
Hi Gloria,
We’re very sorry to hear about your experience.
Regarding the welcome discount, it looks like the sign-up was completed via our US website rather than our International store, which is why the code didn’t apply at checkout. We understand how frustrating that would have been and apologise for the confusion.
We’re also very concerned to hear about the condition of the frames you received. This is not the standard we hold for our products. Please reach out to our customer care team directly and we’ll prioritise reviewing and resolving this for you as quickly as possible.
Le Specs x
Order did not arrive and customer…
Order did not arrive and customer service were unresponsive. I tried to post a review on their page but it did not work.
3 de dezembro de 2025
Opinião espontânea
Resposta da Le Specs - Official Page
Hi Vic,
We’re sorry to hear your order didn’t arrive - that’s certainly not the experience we want for our customers.
We’re currently unable to locate your enquiry in our system. Could you please reach out to our customer care team again with your order details so we can investigate and resolve this for you as quickly as possible?
We’re here to help and look forward to assisting you.
Le Specs x
So impressed!
So impressed!! Sunnies arrive so promptly, fantastic prices&amazing quality! So many very en trend styles to choose from! Highly recommend!
3 de setembro de 2025
Opinião espontânea
Resposta da Le Specs - Official Page
Hi Sandy,
Thanks so much for the amazing review! We’re thrilled to hear you loved how quickly your sunnies arrived and that you’re enjoying the quality. Your recommendation means a lot to us.
Hope you’re getting plenty of wear out of them - we can’t wait to see what you pick next!
- Le Specs x
I live in Singapore and they ship the…
I live in Singapore and they ship the sunglasses fast.
Refunds are free BUT you need to bear the cost of postage yourself. They also do not refund the shipping cost you may have incurred to receive your sunglasses. All in all if you buy a pair of sunnies and decide to return them, you will lose about 20 euros but at least you get to return a pair that doesn't suit you.
I bought another pair of sunnies that i like more from lespecs. The quality is OK, not terribly cheap but not super well-constructed. There's a time and place for a brand like this that does trendy eyewear without the designer price tag. You won't be as sad about losing a pair of these if you tend to lose your sunnies like I do.
Overall from the exchange rate it is a bit expensive if you include the 10 euros shipping fee but I think it's a reputable brand and the returns process was alright, I got an email notification for a refund 1-2 business days after they received my item.
23 de julho de 2025
Opinião espontânea
Very bad experience
Very bad experience, do not buy from this shop.
Returns are not free and they don’t specify it in their policy, only for you to find out when you actually submit a return. When you reach to customer service they just think you are stupid. Worst online shopping experience ever
19 de julho de 2025
Opinião espontânea
We love Le Specs!
We love Le Specs!
First met them in NZ! Then tracked them down back in the UK.
Lightweight, stylish, affordable.
Our family’s new favourite brand!
11 de julho de 2025
Opinião espontânea
The worst worst worst shopping…
The worst worst worst shopping expérience i have ever had. Glasses come from china and you after 2 weeks of waiting for delivery, you have to pay 30€ yo get the glasses out of customs. Never ever again.
Just tell us what you are selling. And at what price
5 de junho de 2025
Opinião espontânea
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