Awesome Challenge! Loved exploring à new place and learning the history while doing it! Highly recommend. Beautiful scenery and my dog loved it too
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Customer service experience terrible. Actually, it's below terrible, whatever that is! They use chatbots that do not understand the English language and never connect you to a live agent. NOTE: This... Ver mais
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My kids had fun using the Let's Roam scavenger hunt on our first day on the Big Island of Hawaii. It was fun to check out locations in Old Town Kailua-Kona using the Let's Roam scavenger hunt as a gui... Ver mais
A empresa respondeu
Half of the questions required you to be able to enter the buildings, and some were outdated (asking a theatre production company that finished years ago). At the end it was just a walk around Sidmou... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Let’s Roam is an interactive adventure company that helps people explore the world around them through app-led scavenger hunts and custom experiences. With activities available in over 3,000 locations across 27 countries, Let’s Roam makes it easy to discover a city’s landmarks, hidden gems, and rich history—whether you’re a tourist or a local. Each hunt includes fun trivia, photo challenges, and missions designed to get participants moving, thinking, and laughing together. In addition to public adventures, Let’s Roam specializes in team building experiences for companies looking to boost morale and strengthen collaboration. Their corporate scavenger hunts are designed to encourage communication and problem-solving, all while having fun outside the office. Options are available for outdoor city adventures, indoor events, and even virtual team building, making them a great fit for teams of all sizes and work settings. Let’s Roam also offers custom events for special occasions like birthdays, bachelorette parties, and family reunions. Whether you’re looking to bond with coworkers, celebrate with friends, or explore solo, their platform offers a flexible, engaging way to connect and make memories. With Let's Roam, every experience is a new adventure.
Informações de contacto
1801 California St Suite 2400, Denver, CO 80202, 80202, Denver, Estados Unidos da América
- 14078089625
- mike@letsroam.com
- letsroam.com
3,5
Aceitável
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 89% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
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Énigmes sans lien avec la ville
Application déconnectée des sites auxquels elle se réfère, comme d'autres. Faux avis sur le site (prénoms et noms générés sûrement par IA, mais, en France, que des noms de famille américains, ça se voit).
13 de junho de 2026
Opinião espontânea
Resposta da Let's Roam
Bonjour,
Nous sommes désolés d'apprendre que votre expérience n'a pas répondu à vos attentes. Notre objectif est de proposer des activités ludiques qui encouragent l'exploration, et nous comprenons que le lien entre certaines énigmes et les lieux visités n'ait pas correspondu à vos attentes.
Nous prenons également très au sérieux les préoccupations concernant l'authenticité des avis. Nous tenons à préciser que nous n'utilisons pas de faux avis et que les retours publiés proviennent de clients ayant utilisé nos expériences. Nous comprenons toutefois que la présentation puisse susciter des interrogations et nous apprécions votre retour.
Vos commentaires nous aident à améliorer nos expériences et leur contenu. Si vous souhaitez partager davantage de détails sur votre activité, n'hésitez pas à contacter notre équipe d'assistance afin que nous puissions examiner votre expérience plus en détail.
Cordialement,
L'équipe Let's Roam
Awesome experience and really fun with…
Awesome experience and really fun with friends
2 de julho de 2026
Opinião espontânea
Resposta da Let's Roam
Thank you so much for your wonderful review! We're thrilled to hear that you had an awesome experience and enjoyed the activity with your friends. Creating fun and memorable adventures to share with others is exactly what we strive for. We appreciate your support and hope to see you on another adventure soon!
Dark patterns on their website
Dark patterns on their website, customer support is awful and automatically bills.
8 de junho de 2026
Opinião espontânea
Resposta da Let's Roam
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. We strive to make our purchasing and subscription processes as transparent as possible, and we understand how frustrating unexpected charges or difficulties with customer support can be.
We take concerns about billing and the customer experience seriously and would appreciate the opportunity to review your specific situation. Please reach out to our support team at support@letsroam.com with your account details so we can investigate and work toward a resolution.
We value your feedback, as it helps us identify areas where we can improve our customer experience.
Fun to explore Atlanta Scavenger Hunt
Fun to explore and experience the sights of Piedmont Park in Atlanta GA. It was fun for the entire family
29 de junho de 2026
Opinião espontânea
Resposta da Let's Roam
Thank you so much for your wonderful review! We're thrilled to hear that you and your family had a great time exploring Piedmont Park and experiencing the sights of Atlanta through our scavenger hunt. Creating fun, memorable adventures for families is exactly what we strive for, and we're delighted that your experience delivered just that. We truly appreciate your support and hope to help you create many more unforgettable memories on your next adventure!
Super fun!
This was such a cool activity for out family to do together and explore Duluth!
27 de junho de 2026
Opinião espontânea
Resposta da Let's Roam
Thank you so much for your wonderful review! We're thrilled to hear that you and your family had such a fun time exploring Duluth together. Creating memorable experiences that bring people together is exactly what we strive for, and we're so glad our scavenger hunt helped make your day special.
We truly appreciate your support and hope to see your family on another Let's Roam adventure soon!
Complete Frustration— Avoid Completely
I recently purchased one of their Scavenger Hunts. It was our intention to use it on Friday, June 12, for their Hunt in Cornwall, Ontario. We had travelled there from Ottawa to celebrate our Grandson’s 9th birthday.
After trying and failing to start the Hunt, we gave up. Our grandson was very disappointed, and I was most frustrated. Last year we used and enjoyed the Hunt in Smithsfalls, so we are familiar with the product.
I kept getting the error message, that my Voucher had been redeemed.
The live chat told me that my Voucher was still valid and that I should try to re-enter it. After 5 failed attempts, I asked to speak to a person. I was then given a link back to Live Chat. This was not helpful.
Our birthday present of the Hunt, was a complete bust.
I wrote directly to Charlie, one of the founders, and got no response. Customer Service, was quick to respond, but simply repeated the Live Chat advise, that I should simply try yet again.
I not only have a disappointed grandson, but I also have a Voucher which I am unable to use, and Let’s Roam refuses to provide a refund.
12 de junho de 2026
Opinião espontânea
Resposta da Let's Roam
Hi,
Thank you for sharing your experience. We are very sorry to hear that your grandson's birthday celebration did not go as planned and understand how disappointing and frustrating that must have been, especially after traveling to Cornwall and having previously enjoyed one of our hunts.
Based on your review, it appears there may have been an issue with the voucher redemption status in the app. While our team attempted to assist through chat and email, we clearly fell short of providing the timely resolution you needed on the day of your event, and we sincerely apologize for that experience.
We would like the opportunity to investigate your voucher and account further to determine what occurred and see what options may be available to help make this right. Please reach out to us directly at support@letsroam.com with the email address associated with your purchase and reference your Trustpilot review so our team can locate your case quickly.
We appreciate your feedback, as it helps us identify areas where we need to improve both our platform and customer support processes. We hope to have the chance to restore your confidence in Let's Roam.
Best,
Let's Roam Support
Absolument nul
Absolument nul ! L' application est si mal faite qu'on n' a pas réussi à démarrer le jeu ! Il y a beaucoup de choses qui restent écrites en anglais ou mal traduites. Aucune aide. Bref à fuir absolument, j' ai perdu 33€ pour rien
10 de junho de 2026
Opinião espontânea
Resposta da Let's Roam
Bonjour,
Nous sommes désolés d’apprendre que vous avez eu une expérience aussi décevante.
Nous comprenons à quel point il est frustrant de ne pas pouvoir démarrer le jeu à cause de problèmes avec l’application. Nous nous excusons également si certaines parties de l’application étaient encore affichées en anglais. Nous savons que cela peut rendre l’expérience confuse et difficile à utiliser.
Notre équipe travaille continuellement à améliorer l’application et la qualité des traductions. Nous aimerions également mieux comprendre les difficultés que vous avez rencontrées afin de pouvoir les examiner plus en détail.
N’hésitez pas à nous contacter à support@letsroam.com en nous donnant davantage d’informations sur votre expérience. Nous ferons de notre mieux pour vous aider.
Merci d’avoir pris le temps de partager votre avis.
Cordialement,
L’équipe Let's Roam
Do not waste your money
Do not waste your money - it's not worth event he £8.50 I paid. Terrible user experience in none of the attractions were open, the special place of interest was a tiny local library, then just pubs. We paused the game for a drink and a bite to eat and it timed us out so we never got to complete the course. No refund offered and shocking service from an AI robot. Don't bother!!!!
2 de junho de 2026
Opinião espontânea
Resposta da Let's Roam
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet expectations.
Our scavenger hunts are designed to highlight a mix of local landmarks, points of interest, and businesses that help participants explore an area in a unique way. We understand that attraction hours and accessibility can vary, and we're sorry if some locations were unavailable during your visit.
Regarding the timer, the hunt can typically be resumed after pausing, so we'd like to learn more about what happened in your case. We also apologize if your interaction with support left you feeling unheard. While we use automated tools to assist with common questions, our team is always available to review concerns and provide personalized assistance when needed.
We'd appreciate the opportunity to investigate this further and see how we can help. Please contact us at support@letsroam.com with your booking details so our team can take a closer look.
Thank you for your feedback—it helps us continue improving the experience for future customers.
Paid $80 for an AI-generated hunt no one bothered to fact-check.
Update: We tried a Questo scavenger hunt despite dramatic protestation from the kids after the frustration we all felt during the Let’s Roam hunt. The Questo hunt was great! Engaging story, directions and clues were accurate, challenges involved the place we were actually in, and there was lots of information provided. Try QUESTO…not Let’s Roam.
We paid $80 for history hunts that read like AI-generated content no one bothered to verify. The Dubrovnik hunt describes a fountain with four gargoyles — the actual fountain is a satyr with a sheep. A later stop requires a €40/person entrance fee with no warning in the app. The challenges have nothing to do with the place you are currently in. Their is little to no actual
information about the place you are supposed to be discovering. Basic stuff.
When I reported it, I got a form apology, a link to their no-refund policy, and a request to help them improve their content. I paid them $80. I’m not their unpaid QA team.
Great concept. Poor execution. No accountability. Spend your travel budget elsewhere.
Update: The reply posted below is the same lip service I received during 4 different attempts to communicate errors and an unsatisfactory product to their customer service. It doesn’t change the fact that they provided a a product that did not do what it was supposed to ( the entrance fee being a minor omission, not the base problem) without an offer for tangible compensation in the form of a refund. Even SHEIN is more ethical.
3 de junho de 2026
Opinião espontânea
Resposta da Let's Roam
Thank you for taking the time to share your experience. We're sorry to hear that the hunt did not meet your expectations.
Accuracy is important to us, and we appreciate you bringing the fountain description to our attention. We regularly review and update our hunts, and feedback like yours helps us identify content that may need correction or additional review.
We're also sorry that the entrance fee requirement came as a surprise. We understand how frustrating it can be to encounter unexpected costs during an activity, and we'll review whether that information can be communicated more clearly within the hunt experience.
We recognize your frustration with the support interaction as well. While customer feedback is valuable in helping us maintain and improve our content, we understand that you purchased the experience expecting it to be ready to enjoy, not to identify issues on our behalf.
Our goal is to create engaging, self-guided adventures that help travelers explore destinations in a unique way, and we're disappointed that we fell short in your case. Thank you for your candid feedback, and we will use it to improve both our content and customer experience moving forward.
Resposta da Let's Roam
Thank you for your review! We're so glad to hear that your family had fun together and that the experience was enjoyable for all ages. Creating activities that bring families together is exactly what we aim for. We appreciate your support and hope to see you on another adventure soon! 😊
Einfach nur Schrott
Einfach nur Schrott. App ist sehr unübersichtlich. Die Antworten werden in englisch verlangt, obwohl man die deutsche Sprache eingestellt hat. Die Zeit läuft einfach ab und man fliegt dann einfach raus. In der Zeit ist die Tour mit älteren Menschen einfach nicht zu schaffen. Einfach zu schade für das Geld.
30 de maio de 2026
Opinião espontânea
Resposta da Let's Roam
Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Ihre Erfahrung nicht Ihren Erwartungen entsprochen hat.
Wir verstehen, wie frustrierend es sein kann, wenn die App nicht intuitiv wirkt, Antworten nicht konsequent in der gewählten Sprache akzeptiert werden oder Zeitbeschränkungen den Spaß an der Tour beeinträchtigen. Besonders bei Gruppen mit älteren Teilnehmern sollte das Erlebnis angenehm und stressfrei sein.
Ihr Feedback zu den Sprachproblemen und dem Zeitlimit nehmen wir sehr ernst und werden es an unser Team weitergeben. Wenn Sie uns weitere Details zu Ihrer Tour mitteilen möchten, kontaktieren Sie uns bitte unter support@letsroam.com. Wir würden die Gelegenheit schätzen, uns Ihre Erfahrung genauer anzusehen und Ihnen weiterzuhelfen.
Everything was awful
Everything was awful. App wouldn't load for us. When it finally did, it was not relevant to the area. And we didn't realise it was under a time restriction, so it timed out without us finish. Absolutely rubbish. Don't waste your money.
30 de maio de 2026
Opinião espontânea
Resposta da Let's Roam
Hi,
We're very sorry to hear that your experience was so frustrating. The app should load smoothly and provide accurate, location-specific content, so we understand how disappointing it must have been when that wasn't the case.
Regarding the timer, our hunts are designed to be completed at your own pace, and most experiences can be resumed if interrupted. It sounds like something may not have worked as intended during your adventure.
We'd appreciate the opportunity to investigate what happened and make things right. Please reach out to us at support@letsroam.com with the email address associated with your booking and any details about the hunt you purchased. Our team will be happy to review the issue and assist further.
Thank you for sharing your feedback—it helps us improve the experience for future adventurers.
Best,
Lets Roam Support
Dreadful customer service
I purchased a scavenger hunt for the town of Southwold in Suffolk (£40.00). When we got there, we found out that the town has serious WIFI/G4/G5 connectivity issues which have been reported to the county council by residents and business alike for over 2 years. On the day we visited there was no signal on anything so could not use the hunt App. It was hot bank holiday with hundreds of day trippers and nobody could even pay for parking (also app based). I find it very unprofessional of Let’s Roam not to know about this issue in Southwold, especially as they make money from selling an App based scavenger hunt for the town. They did not even publish a warning about Southwold connectivity. How appropriate their terms and conditions have ‘circumstances outside their control’ yet still they allow the Southwold map to be purchased. After contacting Let's Roam - No refund possible!
In my view, a blatant con and would not recommend Let's Roam to anyone.
25 de maio de 2026
Opinião espontânea
Resposta da Let's Roam
We’re very sorry to hear about your experience in Southwold and understand how frustrating this must have been, especially on a busy bank holiday. Connectivity issues can unfortunately impact app-based activities, and we appreciate you taking the time to share these details. We certainly never want guests to feel disappointed or unable to enjoy their adventure. Your feedback regarding clearer warnings for areas with known signal challenges has been shared with our team for review.
If you would be open to it, please reach out to us at support@letsroam.com so our team can take another look at your experience and provide further assistance. We truly appreciate your feedback and are sorry we did not meet your expectations on this occasion.
A fun experience
A fun experience. Good for a teenager plus parent. Mobile signal was a bit hit and miss in the location which meant uploading photos was frustrating from time to time and sometimes the questions you had to answer said you answered incorrectly initially, when you didn't, but it soon corrected itself.
25 de maio de 2026
Opinião espontânea
Resposta da Let's Roam
Thank you for the thoughtful review! We’re so glad you and your teenager had a fun experience together. We also appreciate you pointing out the mobile signal and answer validation issues. In some locations, connectivity can definitely affect photo uploads, and we understand how frustrating that can be. Your feedback helps us continue improving the experience, and we’re happy to hear the answers corrected themselves shortly after. Thanks again for joining the adventure with us!
Horrible..
Horrible... Mala experiencia, poco trabajada e infinitamente mejorable. No merece la pena.
5 de maio de 2026
Opinião espontânea
Resposta da Let's Roam
Hola, lamentamos mucho saber que tu experiencia no cumplió con tus expectativas. Agradecemos sinceramente tus comentarios, ya que nos ayudan a identificar en qué podemos mejorar. Entendemos lo frustrante que puede ser cuando una actividad no resulta como se esperaba, y tomamos muy en serio opiniones como la tuya. Gracias por compartir tu experiencia.
Resposta da Let's Roam
Thanks for joining the hunt! We’re glad you enjoyed exploring the area and getting out for a good walk. Hope you discovered some fun spots along the way, and we’d love to have you back for another adventure soon!
Great but the app doesn’t work properly
23 de maio de 2026
Opinião espontânea
Resposta da Let's Roam
Thanks for sharing your feedback. We’re glad you still had a great experience overall, though we’re sorry the app didn’t work as smoothly as it should have during your adventure. We’re always working on improvements, and feedback like this helps us make the experience better for future hunts. We appreciate you giving us a try!
Chaotisch und zu teuer
Wir waren von der Schnitzeljagd von Lets Roam leider extrem enttäuscht. Für den hohen Preis bekommt man eine App mit schlechter Übersetzung, bei der man teilweise Antworten plötzlich auf Englisch eingeben muss – obwohl alles andere auf Deutsch ist. Das wirkt einfach unfertig und schlecht umgesetzt.
Dazu kommen unzählige sinnlose Fotoaufgaben, die eher nervig als unterhaltsam sind. Statt die Stadt wirklich zu entdecken, rennt man die ganze Zeit nur mit dem Handy durch die Gegend und macht irgendwelche Bilder. Über die Stadt selbst erfährt man dabei kaum etwas. Kurze interessante Hintergrundinfos zu den einzelnen Stationen hätten das Ganze deutlich besser gemacht.
Besonders ärgerlich war, dass wir die Schnitzeljagd starten wollten und die App direkt angezeigt hat, sie wäre bereits „erfolgreich abgeschlossen“. Das Problem wurde zwar später behoben, aber unser Tagesablauf war dadurch komplett durcheinander und die Planung hinüber.
Auch die Reihenfolge der Stationen wirkte völlig willkürlich und ohne erkennbaren Sinn. Man läuft gefühlt kreuz und quer durch die Stadt. Zusätzlich wurde immer wieder jemand aus unserer Gruppe aus der App rausgeworfen und konnte dadurch nur eingeschränkt teilnehmen.
Oft wusste man außerdem gar nicht, was überhaupt die richtige Antwort sein soll, weil jeder irgendwie für sich selbst in der App herumtippen musste. Wirklich gemeinsames Spielen kam dadurch kaum zustande.
Insgesamt einfach viel zu teuer für das, was geboten wird. Die Idee hätte Potenzial, aber die Umsetzung ist leider chaotisch, technisch fehlerhaft und den Preis absolut nicht wert.
16 de maio de 2026
Opinião espontânea
Resposta da Let's Roam
Hallo,
vielen Dank, dass Sie sich die Zeit genommen haben, so ausführliches Feedback zu teilen. Es tut uns sehr leid zu hören, dass Ihre Erfahrung mit der Schnitzeljagd so enttäuschend und frustrierend war.
Wir verstehen Ihren Ärger über die Sprachprobleme, die unklaren Aufgabenstellungen und die technischen Schwierigkeiten innerhalb der App. Besonders die Situation, dass die Tour fälschlicherweise bereits als abgeschlossen angezeigt wurde und dadurch Ihre Tagesplanung beeinträchtigt wurde, hätte nicht passieren dürfen. Auch Probleme mit der Gruppenfunktion und der Reihenfolge der Stationen können natürlich den Spielspaß stark beeinträchtigen.
Ihr Feedback zu den Fotoaufgaben und dem Wunsch nach mehr interessanten Informationen über die Stadt ist ebenfalls sehr wertvoll für uns. Unser Ziel ist es eigentlich, eine unterhaltsame und gleichzeitig informative Möglichkeit zum Erkunden einer Stadt zu bieten, und es ist klar, dass wir dieses Ziel bei Ihrem Erlebnis nicht erreicht haben.
Wir nehmen Ihre Rückmeldung ernst und werden sie an unser Produktteam weitergeben, damit wir sowohl die technische Stabilität als auch die Qualität der Übersetzungen und Inhalte verbessern können. Wenn Sie möchten, kontaktieren Sie unser Support-Team gerne unter support@letsroam.com, damit wir uns Ihre Erfahrung genauer ansehen und eine passende Lösung finden können.
Mit freundlichen Grüßen
Das Let's Roam Team
Resposta da Let's Roam
Hi,
We’re sorry to hear you had a frustrating experience. That’s definitely not the impression we want anyone to have when using our platform.
We’d appreciate the chance to learn more about what went wrong and help make things right. Please reach out to us at support@letsroam.com with more details about the issues you encountered, and our team will be happy to assist you.
Sincerely,
The Let’s Roam Team
Road trip adventure!
I honestly can’t say enough good things about our experience. Highly recommend this app to anyone looking for an adventure on a road trip.
9 de maio de 2026
Opinião espontânea
Resposta da Let's Roam
Hi avatuss,
Thank you so much for sharing this wonderful feedback! We’re thrilled to hear you had such a great road trip adventure and that the experience exceeded your expectations.
It means a lot to know you would highly recommend the app to others looking for a fun way to explore on the road. We truly appreciate your support and hope to be part of your next adventure soon!
Sincerely,
Let’s Roam Team
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