Unresponsive customer service. Four emails, and phone call, not even the courtesy of an acknowledgement. Trying to arrange a return and nothing but silence. Be sure of what your purchase or else…
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Leia as opiniões dos outros
Very disappointing experience. The Banana Monkeys I received were clearly old and hard - a bit difficult to chew. I’ve had these before and they were much softer, so the quality this time was poor... Ver mais
How wonderful to find a company that sells excellent, affordable, swiftly delivered, gluten-free liquorice! I bought the gluten-free mix for my partner who has coeliac disease, and he loved it. I... Ver mais
A empresa respondeu
Am so glad I found this site – I love liquorice and have been searching in vain for some vegetarian salty Zouts for ages now after enviously watching my husband plough through his non-veggie liquorice... Ver mais
Informações sobre a empresa
Escrito pela empresa
We are an online retailer specialising in gourmet liquorice and gourmet liquorice gift boxes
Informações de contacto
8 Catterick Way, WD6 4QT, Borehamwood, Reino Unido
- 07816775300
- team@letterboxliquorice.co.uk
- letterboxliquorice.co.uk
3,6
Aceitável
238 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Never received my order
Never received my order sent at least 3 emails and have never had a reply
Order no6154
Wouldn’t order again
12 de dezembro de 2023
Opinião espontânea
Proper liquorice for every requirement
How wonderful to find a company that sells excellent, affordable, swiftly delivered, gluten-free liquorice! I bought the gluten-free mix for my partner who has coeliac disease, and he loved it.
I also ordered a pack of the salty skulls for myself and they blew my socks off. They're vegan too, which accommodates me. (My partner and I are the scourge of dinner parties.)
I look forward to buying more ridiculously strong, salty liquorice from this business.
13 de dezembro de 2023
Opinião espontânea
Resposta da Letterboxliquorice
Thank you so much Jennifer for your kind words. As a small family company it makes a big difference to get such a positive response.
Excellent Service!!
Excellent service!! Good communication and very well packaged.....not to mention the delicious contents! Highly recommended and many thanks !
12 de dezembro de 2023
Opinião espontânea
No customer service
Terrible customer service, they sent a cheaper item. They will not respond to my multiple emails and provide no phone number. I will not be buying from them ever again.
21 de junho de 2023
Opinião espontânea
Abysmal customer service.
Sending out the wrong selection. I have sent about 7 emails and not one reply. I should never have dealt with a company with no phone number. Their competence and customer service is non-existent. I have given them 1star because there wasn’t a tick box for “nil points”.
27 de junho de 2023
Opinião espontânea
Great company, great service
Fantastic choice on the website and really helpful, responsive customer service when I contacted them after making a mistake with my order. Fast delivery and my dad absolutely loved his gift! Definitely using again!
26 de abril de 2023
Opinião espontânea
Resposta da Letterboxliquorice
Thank you Jenny. We're glad everything worked out OK and that your Dad loved the liquorice!
Royal Mail holding them hostage
Haven’t arrived
The ordering process was seamless though
Can’t really comment either way as they still haven’t arrived on 17.12.22. I ordered them at the end of November but I think the Royal Mail strikes are to blame. Amazon must laughing their socks off
17 de dezembro de 2022
Badly packaged so that some of the…
Badly packaged so that some of the liquorice had fallen into the outer packaging. This was meant to be a present but just looks shoddy. Complained to letterbox liquorice who have not bothered to reply
2 de dezembro de 2022
Resposta da Letterboxliquorice
Hello Elizabeth, we are dealing with your complaint and will be happy to refund or replace.
order not arrived!!!!!
28 de novembro de 2022
Resposta da Letterboxliquorice
Hello John, your order was dispatched and has not been safely delivered by the Royal Mail. Please see the email I have sent you in regards to a replacement.
Brilliant servixe…
I receive my order each month and I am always made aware the order is due so I could change if I wished to. The order always arrives Well packaged and on time
24 de novembro de 2022
Couldn't recomment more highly
Fantastic experience. Had issues with Royal Mail during the strikes, but Letterboxliquorice couldn't have been more helpful during the process.
Fantastic communication, excellent dispute resolution, and above all brilliant liquorice!
27 de outubro de 2022
Great service
Even though the item I ordered had sold out I was refunded and supplied with an alternative - very happy.
16 de novembro de 2022
Fast delivery and very tasty products 😊
17 de novembro de 2022
Excellent products
1 de novembro de 2022
These guys are awesome
These guys are awesome, sourcing liquorice from so many different places, liquorice like you have only dreamed about !
14 de novembro de 2022
Excellent selection (advent calendar)…
Excellent selection (advent calendar) delivered on time
2 de novembro de 2022
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