Licenseplace Opiniões 

Resposta da Licenseplace

Há 5 dias

Hi Steven,

Thank you very much for your 5-star review!

We really appreciate you taking the time to share your experience with Licenseplace. It is always great to hear that everything went smoothly and that you are happy with your purchase and our service.

Should you ever need any assistance in the future, our support team will always be happy to help.

Thank you again for choosing Licenseplace!

Kind regards,
Licenseplace Support Team

Resposta da Licenseplace

Há 5 dias

Hi Tom,

Thank you very much for the 5 stars!

We really appreciate your positive feedback and are pleased to hear that you had a good experience with Licenseplace.

Thank you for choosing us and for taking the time to leave a review. Should you ever need any assistance with your purchase, our support team is always here to help.

We hope to see you again!

Kind regards,
Licenseplace Support Team

Resposta da Licenseplace

Há 5 dias

Hi Evelien,

Thank you for your fantastic 5-star review!

We are delighted to hear that you are happy with your experience. Our goal is not only to provide great-value software, but also to make sure our customers have support available whenever they need it.

Thank you for taking a moment to share your feedback — it is very much appreciated by our entire team.

We look forward to helping you again in the future!

Kind regards,
Licenseplace Support Team

Resposta da Licenseplace

Há 6 dias

Dear Ann,

We are disappointed to read this review, as several important parts of your description do not accurately reflect the support process that took place.

When you reported that CorelDRAW had installed but was not functioning correctly, we did not refuse to assist you. On the contrary, we offered to investigate the installation and resolve the issue for you.

Remote support was offered as a free support option because it allows our technicians to diagnose an installation problem directly and efficiently. It was never presented as permission for us to “go through your stuff”, nor were you required to provide unrestricted access to your computer. You were, of course, entitled to decline remote assistance, which you did.

We also did not refuse to provide information concerning the origin of the licence. You requested commercially sensitive documentation relating to our supply chain and licence provenance. Such documentation can contain supplier identities, contractual information, purchase information and other confidential commercial material. We therefore offered a route for disclosure subject to an NDA. Requiring confidentiality before disclosing commercially sensitive supplier documentation is very different from refusing to provide evidence.

We also strongly disagree with presenting allegations of piracy as an established fact. Licenseplace supplies refurbished software licences sourced through the secondary software market. The fact that a publisher does not recognise Licenseplace as one of its authorised resellers does not, by itself, establish that a secondary-market licence is pirated.

You also state that PayPal ultimately refunded the transaction. We do not dispute that you received a refund. However, the fact that a payment dispute was decided in a customer's favour should not be represented as a determination by PayPal that the software was counterfeit or pirated.

Most importantly, we remained willing to investigate and resolve the technical problem with the software. You chose not to permit remote troubleshooting, which we respected, and subsequently pursued the matter through PayPal.

We understand that you ultimately lost confidence in the purchase and preferred not to continue. That is your decision and you are entitled to describe your experience. However, we equally believe it is important for readers to distinguish between your concerns and allegations, and established facts.

Licenseplace Support

Resposta da Licenseplace

Há 5 dias

Hi Ray,

Thank you so much for the wonderful 5-star review!

Customer satisfaction is extremely important to us, so it is always a pleasure to hear from customers who have had a positive experience with their purchase.

We truly appreciate your business and your feedback. If you ever have any questions or need assistance with your software, please don't hesitate to contact us.

We hope to welcome you back again in the future!

Kind regards,
Licenseplace Support Team

Resposta da Licenseplace

Há 5 dias

Hi Kieran,

Thank you for your fantastic 5-star review!

We are delighted to hear that you are happy with your experience. Our goal is not only to provide great-value software, but also to make sure our customers have support available whenever they need it.

Thank you for taking a moment to share your feedback — it is very much appreciated by our entire team.

We look forward to helping you again in the future!

Kind regards,
Licenseplace Support Team

Resposta da Licenseplace

10/09/2026

Dear Pete,

We are sorry that you remain dissatisfied, but we would like to clarify both what happened and the reference you have made to the Consumer Rights Act.

You are correct that an incorrect product was initially delivered due to an error in our system. We have never denied this and we apologise for that initial mistake.

However, once the issue was brought to our attention, we corrected the delivery and supplied the Windows 11 Professional licences that you had actually purchased on the same day.

You decided in the meantime to purchase Windows licences from another supplier because you required them urgently and did not know how long our correction would take. We understand why you made that decision, but that separate purchase was made before allowing the reported delivery issue to be remedied.

Your review states that because the initial delivery was not as described, the Consumer Rights Act entitles you to a full refund.

For digital content, however, the Consumer Rights Act 2015 does not provide an automatic right to an immediate full refund simply because digital content initially fails to conform to the contract. Sections 42–44 specifically provide remedies including repair or replacement, with a price reduction/refund becoming available in specified circumstances.

In this case, we did not refuse to correct the error. We corrected it and supplied the purchased Windows 11 Professional licences on the same day.

We therefore respectfully disagree with the suggestion that we supplied the wrong product and then simply refused to resolve the matter. The original delivery error was acknowledged and corrected promptly.

We regret that you chose to purchase replacement licences elsewhere before that correction was completed, but we cannot accept responsibility for that separate purchase.

Kind regards,

Licenseplace

Resposta da Licenseplace

7/09/2026

Thank you for your review. However, several statements in it require clarification.

The software licences we supply are refurbished licences. They are therefore not necessarily installed or activated in the same way as a new retail licence purchased directly from the software manufacturer. The fact that a licence uses a different deployment or activation method does not, by itself, establish that it is pirated software.

We also strongly reject the suggestion that we knowingly distribute malware. If security software produces a specific detection, we ask customers to provide the exact warning, filename and detection details so that these can be investigated. A security warning should be assessed on its actual contents rather than automatically being presented as proof that software is pirated or malicious.

Our remote support has also been mischaracterised. Remote assistance is offered free of charge and only with the customer's permission when a customer needs help completing an installation. The customer initiates the session, can see what is happening and can terminate the session. It is not an arrangement whereby Licenseplace obtains unrestricted access to a customer's computer to “install whatever they want.”

We furthermore retain commercial purchase and provenance documentation for the refurbished licences we supply. Where appropriate, relevant confidential documentation can be made available for inspection under an NDA.

We are always willing to investigate a genuine installation, activation or security issue and provide technical assistance. What we cannot accept is that a different installation method or the offer of remote technical assistance is, by itself, evidence that software is pirated or that our support staff intend to install malicious software.

Licenseplace Support

Resposta da Licenseplace

Actualizada a 5/09/2026

Dear Daniel,

Thank you for your update. As you have expanded your review following our response, we will clarify our position once more for readers.

We fully understand your argument. You expected Adobe's current Lightroom application and, after installation, found that the refurbished lifetime desktop product supplied under the Wowcher deal installs as Lightroom Classic 15.4.1. Your complaint is about the different interface and workflow, not about whether the software functions.

We have never denied that Adobe currently distinguishes Lightroom and Lightroom Classic as separate applications. We expressly acknowledged that during our correspondence with you.

Where we disagree is with your conclusion that this automatically means a refund is due.

The Wowcher offer was for an “Adobe Lightroom 2026 Lifetime License”, supplied as a refurbished lifetime desktop licence. It was not an Adobe Creative Cloud subscription for the current cloud-focused Lightroom product.

The voucher was redeemed, the software was downloaded and installed successfully, and the supplied lifetime desktop application is operational. Your refund request was considered on those facts and was not simply dismissed.

We accept that you would personally have preferred the interface and workflow of Adobe's current Lightroom application, and we understand that you would have made a different purchasing decision had the listing used the full Lightroom Classic designation.

For that reason, we have taken your comments about the wording seriously and are reviewing the product description so that future customers can see even more explicitly which desktop edition is supplied.

That does not, however, change our decision concerning the redeemed, downloaded and installed licence already supplied to you, and our refund position remains unchanged.

You have referred the matter to Wowcher and we are perfectly comfortable with them reviewing the complete listing and correspondence rather than only selected extracts from it.

Kind regards,
Licenseplace