Lightning Fibre listened to what the problem was, immediately raised a ticket and booked the engineer for the next day. Two hours later he called round as he was free, saw where the fox cubs had chewe... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I switched to Lightning Fibre last month. Before installation I phoned Lightning Fibre and arranged a pre installation visit to talk me through what would happen and answer any questions. Three days... Ver mais
A empresa respondeu
Engineer arrived on time and extremely courteous, helpful young man who explained everything. Also, Dylan in office who I spoke to initially was very very helpful. Really great to deal with real pe... Ver mais
A empresa respondeu
We contacted lightning fibre with a view to having super fast fibre installed. In just over a week from site visit the installation was completed and everything was switched over to the new system. Th... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Lightning Fibre
Escrito pela empresa
Rock Solid, Lightning Fast Award-Winning Full Fibre Broadband.
We're Lightning Fibre, a multi-award-winning, community-focused broadband network operator and internet service provider based in Eastbourne, in the South East of England.
Since 2018, we've been delivering full fibre hyperfast broadband to residential homes and businesses – with packages from 150Mbps up to 10,000Mbps (10Gbps).
⚡️Full fibre broadband from £26/month.
⚡️And with Lightning Fibre there are no mid-contract price rises!
We are a local employer with many expert installation engineers living in Hastings and neighbouring towns – and our customer services team is based in Eastbourne.
⚡️You can talk to a real person from 8 am to 8 pm every day!
Switch Smart. Switch Local.
Our Social Tariff, for households in receipt of means-tested benefits, delivers 50Mbps symmetric full fibre to your modem for just £15 per month on a rolling 30-day contract, with no set up fees and no credit checks.
What is ‘fibre’ vs ‘full fibre’?
Unlike a ‘fibre’ network, which may include slow, old copper wire, we have a ‘full fibre’ broadband network. This means our FTTP/FTTH (fibre to the premises / fibre to the home) network connects our street cabinets directly to your home modem using fibre optic cables all the way. This is why our network is both "hyper reliable and hyperfast".
Some of our national awards:
🏆Best Consumer ISP (<100k customers) ISPA Awards 2025
🏆Best Customer Experience ISPA Awards 2025
🏆2025 Broadband Provider of the Year - Connected Britain Awards.
🏆Best Consumer ISP (<100k customers) - ISPA Awards 2024
🏆Best Consumer ISP (<50k customers) ISPA Awards 2023
#FullFibreRocks ⚡️
Informações de contacto
Unit 17 Connect 27 Business Park, BN26 6GP, Polegate, Reino Unido
- 01323 380260
- ask@lightningfibre.co.uk
- lightningfibre.co.uk
4,8
Excelente
5 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Lightning Fibre
Thank you for your wonderful feedback Robert. We are so pleased you had a great experience throughout. ⚡
The 2 installers very professional and…
The 2 installers very professional and two very nice and pleasant guys nothing to much trouble for them and managed to please my wife!! What else can I say
25 de março de 2026
Resposta da Lightning Fibre
Thank you for the five stars Richard. We are glad the installers provided a great service and made a positive impression. Your feedback is greatly appreciated. ⚡
Quality installation installed quickly and professionally
This installation of the full fibre broadband into our house was quickly and professionally carried out by two nice, friendly,members of the lightning fibre team, …..I think they were Frederick and Georgia, and they were helpful with my questions .
Thanks again everyone.
28 de março de 2026
Resposta da Lightning Fibre
Thank you for the five stars David. We are glad you had a smooth installation and a positive experience with the team. Your feedback is greatly appreciated. ⚡
The engineers arrived on time
The engineers arrived on time. Upon arrival they explained everything that they were going to do from start to finish. Considerate of carpets. Very polite and courteous.
28 de março de 2026
Resposta da Lightning Fibre
Thank you for the five stars. We are glad you had a positive experience with our team. Your feedback is greatly appreciated. ⚡
Professional
Explained everything beforehand. Professional, friendly and cleaned up afterwards.
27 de março de 2026
Resposta da Lightning Fibre
Thank you for your wonderful feedback Semra. We are so pleased you had a clear and professional experience with our team. Welcome to the Lightning Fibre family!⚡
Excellent service
Excellent service, on time and date, my laptop processing time markedly reduced when compared to Sky. Keep it up.
28 de março de 2026
Resposta da Lightning Fibre
Thank you for your fantastic five star review. We are delighted to hear the installation was completed on time and that you are already noticing a real improvement in performance. It is great to know your experience has improved and we truly appreciate your support. ⚡
It was easy talking to a real person
It was easy talking to a real person. Installer was friendly, neat and tidy.
24 de março de 2026
Resposta da Lightning Fibre
Thank you for your wonderful feedback Mark. We are so pleased you appreciated being able to speak to a real person and that the installation went smoothly. ⚡
Competent speedy and polite
27 de março de 2026
Resposta da Lightning Fibre
Thank you for your fantastic five star review Peter. We are delighted to hear you found our service competent, speedy and polite. Your feedback means a great deal to us. ⚡
Service wjth a smile
It is nice to gave a local company to supply broadband to me brilliant from start to finish especially Jess the engineer that installed my broadband was very good at her job very polite and friendly , service is very good no complaints from us.
31 de março de 2026
Opinião espontânea
Resposta da Lightning Fibre
Thank you for your wonderful feedback Isobel. We are so pleased you are happy with the service and that Jess provided such a friendly and professional installation. ⚡
Great service.
Simple switch over process. Installation engineers were very efficient & polite. Good value & great service. It is good to support a local company.
24 de março de 2026
Resposta da Lightning Fibre
Thank you for your wonderful feedback Andy. We are so pleased the switch was easy and that you found the team efficient and professional. Your support means a great deal to us. ⚡
Jess and Conor did an excellent job…
Jess and Conor did an excellent job today connecting us up to Lightning Fibre, they were very neat and tidy and explained everything once up and running, this follows initial contact with Matthew who was able take all our details and put together a great plan for the next two years.
It’s much appreciated and looking forward to having the faster speeds.
2 de abril de 2026
Opinião espontânea
Resposta da Lightning Fibre
Thank you for the five stars. We are glad you had a great experience with the team and hope you enjoy your faster connection. Your feedback is greatly appreciated. ⚡
Very accommodating. Top service.
Phoned up enquiring if they would drop my price to the current advertised price on their website as I was on an older more expensive rate. The lady I spoke to was friendly and helpful, changed it without a problem. Lightning Fibre is the best provider I’ve ever used, only improvements I would like to see is an updated router to WiFi 6e/7 standard and with more than 1 2.5gbps port and offering 5gbps home package.
3 de março de 2026
Resposta da Lightning Fibre
Thank you for your wonderful feedback Stephen. We are so pleased we could help adjust your package quickly and that you are happy with the service. We also appreciate your suggestions and will pass them on. ⚡
I telephoned to ask for advice about…
I telephoned to ask for advice about poor wifi in other parts of my house. The advisor was very helpful, listened carefully and suggested other options. It was quickly resolved, my tariff was changed and a booster arrived promptly. I am now very happy with the wifi coverage
26 de março de 2026
Resposta da Lightning Fibre
Thank you for the five stars Rob. We are glad we could help improve your WiFi coverage and that you are happy with the service. Your feedback is greatly appreciated. ⚡
Very good service
The whole buying and installation process was very easy. The company’s operatives were highly skilled and knowledgeable
25 de março de 2026
Resposta da Lightning Fibre
Thank you for your fantastic five star review Sophy. We are delighted to hear the whole process was easy from start to finish and that our team were skilled and knowledgeable. Your feedback means a great deal to us. ⚡
Fully satisfied with a job done well with very polite installers
Ricky & George arrived exactly on time did an excellent job and totally explained how everything worked before they left. I can thoroughly recommend this Company and these staff are a credit to you.
1 de abril de 2026
Opinião espontânea
Resposta da Lightning Fibre
Thank you for your wonderful feedback Claire. We are so pleased Ricky and George provided such a professional and informative service. Your recommendation means a lot to us. ⚡
From start to finish very good service
From start to finish very good service. The men sho came to fit the new unit were great, cheerful and very tidy. Cleared up and youi wouldn't have known they had been. Looking forward to great internet now. Thank you.
25 de março de 2026
Resposta da Lightning Fibre
Thank you for your fantastic five star review Christine. We are delighted to hear you received very good service from start to finish. It is wonderful to know the team were cheerful, tidy and left everything just as they found it. We hope you enjoy your new connection and the great internet ahead. ⚡
Had to wait 4 days but on the day all…
Had to wait 4 days but on the day all went well. Broadband up and running again for all my gizmos. Very pleasant guy who solved the problem and before leaving he explained what he had done.
Overall a better service than I had with another company that took several weeks and 5 or 6 engineers to resolve.
30 de março de 2026
Opinião espontânea
Resposta da Lightning Fibre
Thank you for your feedback Dave. We appreciate your patience while waiting for the appointment and are pleased to hear everything went smoothly on the day. It is great to know the issue was resolved quickly and clearly explained, and that you are now back up and running. We are also glad to hear you found the experience an improvement compared to your previous provider. ⚡
Lighting Fibre
Arrived at stated time for installation work carried out professionally very friendly and helpful great team was up and running as soon as installation completed
24 de março de 2026
Resposta da Lightning Fibre
Thank you for your wonderful feedback Geoff. We are so pleased the installation went smoothly and that the team were friendly and efficient. ⚡
Excellent Company
Really friendly service from start to finish. Kept fully informed of progress. The engineers were very helpful and tidy. Very impressive service and would heartily recommend this company.
20 de março de 2026
Resposta da Lightning Fibre
Thank you for your wonderful feedback Lindsay. We are so pleased you had a smooth and well communicated experience and that our team made such a positive impression. ⚡
The installation went very smoothly and…
The installation went very smoothly and was quicker than I thought. One of the team kindly connected some of my gadgets to new modem.
17 de março de 2026
Resposta da Lightning Fibre
Thank you for your wonderful feedback Janet. We are so pleased the installation was quick and that the team were helpful in getting everything set up for you. ⚡
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.