Lightning Fibre listened to what the problem was, immediately raised a ticket and booked the engineer for the next day. Two hours later he called round as he was free, saw where the fox cubs had chewe... Ver mais
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Leia as opiniões dos outros
I switched to Lightning Fibre last month. Before installation I phoned Lightning Fibre and arranged a pre installation visit to talk me through what would happen and answer any questions. Three days... Ver mais
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Engineer arrived on time and extremely courteous, helpful young man who explained everything. Also, Dylan in office who I spoke to initially was very very helpful. Really great to deal with real pe... Ver mais
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We contacted lightning fibre with a view to having super fast fibre installed. In just over a week from site visit the installation was completed and everything was switched over to the new system. Th... Ver mais
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Informações sobre a empresa
Sobre Lightning Fibre
Escrito pela empresa
Rock Solid, Lightning Fast Award-Winning Full Fibre Broadband.
We're Lightning Fibre, a multi-award-winning, community-focused broadband network operator and internet service provider based in Eastbourne, in the South East of England.
Since 2018, we've been delivering full fibre hyperfast broadband to residential homes and businesses – with packages from 150Mbps up to 10,000Mbps (10Gbps).
⚡️Full fibre broadband from £26/month.
⚡️And with Lightning Fibre there are no mid-contract price rises!
We are a local employer with many expert installation engineers living in Hastings and neighbouring towns – and our customer services team is based in Eastbourne.
⚡️You can talk to a real person from 8 am to 8 pm every day!
Switch Smart. Switch Local.
Our Social Tariff, for households in receipt of means-tested benefits, delivers 50Mbps symmetric full fibre to your modem for just £15 per month on a rolling 30-day contract, with no set up fees and no credit checks.
What is ‘fibre’ vs ‘full fibre’?
Unlike a ‘fibre’ network, which may include slow, old copper wire, we have a ‘full fibre’ broadband network. This means our FTTP/FTTH (fibre to the premises / fibre to the home) network connects our street cabinets directly to your home modem using fibre optic cables all the way. This is why our network is both "hyper reliable and hyperfast".
Some of our national awards:
🏆Best Consumer ISP (<100k customers) ISPA Awards 2025
🏆Best Customer Experience ISPA Awards 2025
🏆2025 Broadband Provider of the Year - Connected Britain Awards.
🏆Best Consumer ISP (<100k customers) - ISPA Awards 2024
🏆Best Consumer ISP (<50k customers) ISPA Awards 2023
#FullFibreRocks ⚡️
Informações de contacto
Unit 17 Connect 27 Business Park, BN26 6GP, Polegate, Reino Unido
- 01323 380260
- ask@lightningfibre.co.uk
- lightningfibre.co.uk
4,8
Excelente
5 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
good instulation
Very good arrived on time and was helpfull and completed within 2 hours
20 de março de 2026
Resposta da Lightning Fibre
Thank you for the five stars. We are glad the installation was quick and that you had a positive experience. Your feedback is greatly appreciated. ⚡
great experiance had my inet fixed…
great experiance had my inet fixed within a day. perfect experiance as always.
28 de março de 2026
Opinião espontânea
Resposta da Lightning Fibre
Thank you for your wonderful feedback Alex. We are so pleased your internet was fixed quickly and that you continue to have a positive experience with our team. ⚡
I recently moved over to lightening…
I recently moved over to lightening fibre and from the first call to enquiring, to the day of changing over all went smoothly and straight forward. Fantastic friendly, professional and patient staff who clearly talked me through it all. Would highly recommend.
17 de março de 2026
Resposta da Lightning Fibre
Thank you for your wonderful feedback Miriam. We are so pleased the whole process was easy and that our team provided clear and friendly support throughout. Your recommendation means a great deal to us. ⚡
Raechell -
Fantastic customer service on the phone. Great job done at property.
Really pleased I finally moved to Lightning Fibre.
18 de março de 2026
Resposta da Lightning Fibre
Thank you for your wonderful feedback Raechell. We are so pleased you had a great experience both over the phone and during the installation. We are glad you are happy you made the switch. ⚡
From start to finish the whole process…
From start to finish the whole process was excellent. A very good service.
21 de março de 2026
Resposta da Lightning Fibre
Thank you for your fantastic five star review Tony. We are delighted to hear the whole process was excellent from start to finish. Your kind feedback means a great deal to us. ⚡
Great communication from the order to…
Great communication from the order to delivery. Service is good value and works well!
18 de março de 2026
Resposta da Lightning Fibre
Thank you for your wonderful feedback Jeremy. We are so pleased you found the process clear and that you are enjoying reliable service at great value. ⚡
Excellent service
Excellent service, the installation team very helpful so far no problems the speeds of Internet are as promised.
21 de março de 2026
Resposta da Lightning Fibre
Thank you for your wonderful feedback. We are so pleased the installation went well and that you are enjoying the service and speeds. ⚡
Resposta da Lightning Fibre
Thank you for the five stars John. We are glad you had a great experience with our teams. Your feedback is greatly appreciated. ⚡
AAAA* Absolutely amazing
Absolutely amazing treatment from Luke and Ryan. Nothing was too much trouble. They both helped me today with lots of laughs. This is the best Broadband/WiFi company I have ever used. I honestly cannot fault these young men.
I think they were thinking "omg does she ever stop talking "🤣🤣🤣
Great company but Luke and Ryan make it amazing
Thank you both so much x
27 de março de 2026
Opinião espontânea
Resposta da Lightning Fibre
Thank you for your wonderful feedback Sam. We are so pleased Luke and Ryan provided such a friendly and helpful service and made the experience so enjoyable. Your kind comments mean a great deal to us. ⚡
Everthing worked perfectly from start…
Everthing worked perfectly from start to finish
20 de março de 2026
Resposta da Lightning Fibre
Thank you for your fantastic five star review Patrick. We are delighted to hear everything worked perfectly from start to finish. Your feedback means a great deal to us. ⚡
Resposta da Lightning Fibre
Thank you for the five stars. We are glad you are happy with the product and service. Your feedback is greatly appreciated. ⚡
it makes a splendid change
it makes a splendid change to deal with staff from a company that wants to give customers a great feeling when doing business with them the fitters could not have been more helpful rob and glenn well done
19 de março de 2026
Resposta da Lightning Fibre
Thank you for your wonderful feedback. We are so pleased you enjoyed dealing with our team and that Rob and Glenn provided such helpful service. ⚡
Very efficient installation and transition.
Very efficient installation by helpful and friendly workers. All went smoothly with no problems and straightforward transition.
19 de março de 2026
Resposta da Lightning Fibre
Thank you for your wonderful feedback Hazel. We are so pleased the switch was smooth and that you found the team helpful and efficient. ⚡
Really easy switch from Sky
Really easy switch from Sky. All done in a few days, very efficient. Very helpful and friendly staff
18 de março de 2026
Resposta da Lightning Fibre
Thank you for the five stars Caroline. We are glad the switch was easy and that you had a positive experience with our team. Your feedback is greatly appreciated. ⚡
Rob and Glenn were brilliant
Rob and Glenn were brilliant and friendly. They put the box exactly where we wanted it and then stayed afterwards until everything was set up and working correctly.
25 de março de 2026
Opinião espontânea
Resposta da Lightning Fibre
Thank you for your wonderful feedback Ben. We are so pleased Rob and Glenn provided such a friendly and thorough service and made sure everything was working before leaving. ⚡
Resposta da Lightning Fibre
Thank you for the five stars. We are glad you received excellent service and appreciate your recommendation. ⚡
Expertly in stalled and engineers very…
Expertly in stalled and engineers very courteous no problems
25 de março de 2026
Opinião espontânea
Resposta da Lightning Fibre
Thank you for your wonderful feedback Owen. We are so pleased the installation was smooth and that our engineers were polite and professional. ⚡
A simple note/instruction on when to…
A simple note/instruction on when to plug the phone connector into the router would have been 5 stars.
17 de março de 2026
Resposta da Lightning Fibre
Thank you for your feedback. We are pleased to hear you had a positive experience overall and really appreciate your suggestion. That is a helpful point, and we will take this on board to improve our guidance for future installations. ⚡
Lightning indeed!
The job was upgraded and successfully completed thanks to everyone involved.From my first call to reconnection went like a dream
Thanks Lightning, you certainly lived up to your name. Lovely people!
18 de março de 2026
Opinião espontânea
Resposta da Lightning Fibre
Thank you for the five stars Nikki. We are glad everything went smoothly and that you had a great experience with the team. Your feedback is greatly appreciated. ⚡
Flexibility
10 de março de 2026
Resposta da Lightning Fibre
Thank you for your review Frank. We are glad you found our service flexible and appreciate your feedback. ⚡
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