London Virgin Hair ® Opiniões 

197
•
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Placed my order and it arrived in less than 2 days! I ordered the kinky straight, which I have had for 4 weeks now, with NO shedding! In that time I have been on holiday in 30 degrees heat spendi... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Excellent service from start to finish. My order was dispatched incredibly quickly and arrived the day after ordering. The hair was well presented and exactly as expected. I really appreciated the car... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

This hair is so so bad, my cousin use to order from LVH a few years ago and the quality seemed good. Now the hair sheds so so much I've had shop hair Amazon hair and TikTok hair that was way better th... Ver mais

Classificada 5 em 5 estrelas

Natalia at LVH was amazing. Although she couldn't accommodate my extremely small head (19.5-20 inch cap) She made every effort to find solutions that worked. The quality of the hair used in the unit... Ver mais

Informações sobre a empresa

  1. Fornecedor de extensões para cabelo
  2. também em
  3. Fornecedor de produtos de beleza
  4. Loja de perucas

Informação fornecida por diversas fontes externas

No.1 for Premium Virgin Hair & Handmade Wigs ~ ▪️As seen in Glamour, Cosmo & BlackHair Mag info@londonvirginhair.com SALON NOW OPEN


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

197 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 66% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,1

Todas as opiniões

(197)

13 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Just super!

Have been using LVH for over three years now and have never had any issues. Super quality hair, thick weft and fast delivery! Thank you team :)

5 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Best uk hair weave extensions

This company sells the best hair I have found it's last for ages with the proper maintenance the delivery is super quick (with same day dispatch)
I amand will be a lifetime customer I have been using for 3+ years and I would not go anywhere else for my extensions I'm yet to a wig but I consistently buy the weave bundles and closures
My hair for my recent wedding was from here and so many commented on the style and quality
A++++

5 de junho de 2023
Opinião espontânea
Classificada 2 em 5 estrelas

Valued Disappointed Customer

I purchased a wig from LVH and received it last Thursday. I’d asked for 130 18 inch unit of straight hair.

My issue is not the hair. It’s the way the unit was constructed I’ve had another one made in the summer and it was finished beautifully but this one looks totally rushed the sides look like they will come away because there is no overlap where the frontal meets the netting and it was bunching up at the crown also there was too bigger gap oin the crown so you could see through the hair. I’ve written to LVH explaining that after you spend a lot of money on the unit. I shouldn’t find myself having to install extra hair or should the sides look like they are about to come away and the response is well wait until the sides come away then we’ll like into it and that they allow 1 inch gap when creating that look. It was more than that and tbh as a customer I am very disappointed with this reply. I’ve obviously made adjustments to the unit now and I don’t want to buy a unit to have to keep sending it back. If this was the case I wouldn’t have bothered to buy from LVH in the first place

30 de março de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Worst hair !

Bought the hair in October but only just made it into a wig. If i could give less than 1 star, I would. The furthest thing from luxury. Made a wig which turned into a tangled mess of a birds nest within hours, loads of shedding too. And no i did not cut the bundles, so very disappointed in this company.

26 de outubro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

My wife ordered bundles from here for…

My wife ordered bundles from here for our anniversary. Low and behold she was not happy! Neither was I. Although I am a man, i know a lil about hair and quality due to my wife ... even I could tell that the quality of hair is extremely poor especially for the price (considering I unfortunately paid for this) it was not soft. imagine trying to cuddle your Mrs and the hair is just rough? scam artist, nothing luxury about this hair. my wife said it is same quality as buying "premium too" from the hair shop like it is 2010 lol. infact she said the hair shop hair would hold a curl a lot better. all in all we do NOT recommend this company. Men if you're thinking about buying a gift for your Mrs, look elsewhere.

28 de outubro de 2022
Opinião espontânea
logótipo da London Virgin Hair ®

Resposta da London Virgin Hair ®

Hello Aadil,

We are sorry to hear that. This definitely should not be happening and we would love to look into this further for you.

Kindly email us with any pictures you might have and we will deal with this promptly.

Many thanks
Natalia x

Classificada 1 em 5 estrelas

Feedback is not always positive as your site suggests.

I have taken my time to draft feedback regarding my purchase. The hair was required urgently and I didnt have the luxury of time to request or pursue a solution to my disappointment. I was attending a family funeral and I knew I'd be seeing people that I hadn't clapped eyes on for ages - I just wanted to look my best.

The occasion was more important than my hair so I've put expressing my disappointment on hold until now. I was thoroughly disappointed with my purchase from London Hair Company - in the future I will seriously consider finding another supplier.

I ordered 3 lengths of hair Luxury Deep Wave - Natural Colour 18",20" & 22", and a Luxury Deep Wave Closure - Three-part 5x5 closure. Total cost of around £400. Although each packet of hair clearly labelled the different lengths I could see no difference in the lengths between any - I thought 'Is this my imagination?', but my hair stylist of almost 20 years was in total accordance.

As I mentioned there was no time to seek a resolution so I had to proceed with my installation regardless. The closure was also a disappointment as there were no baby hairs and the edge appears thick and unsightly - every day I have to undertake a little bit of imaginative styling so it's not visible. If I'm out in public my partner gives me a signal if it needs a little re-adjustment. So all in all not a great experience and not a great purchase. I have received several emails from London Hair Company asking me for my feedback, so now you have it! I did send this review to appear on their website but they only feature their positive reviews.

25 de julho de 2022
Opinião espontânea
logótipo da London Virgin Hair ®

Resposta da London Virgin Hair ®

Hello Annie,

Hope you are well and we are sorry to hear about the funeral.

With Deep Wave hair, the curls can make it seem like the hair is similar length due to the curl pattern. It will be the correct length once pulled straight down. If for some reason this is not the case, we will investigate this right away.

With closures and frontals, there should be some baby hairs, but it would not be excessive. These have very minimal customisation to allow our customers to choose their look. Your stylist will customise it to your liking.

We understand that time was of the essence in this situation, but we pride ourselves on how we resolve issues and are more than happy to look into how we can make this experience better for you.

We kindly ask that you take a second look at the bundles and pull them straight down to check their length and let us know the outcome. We will do our best to help. It does not seem that there is an issue with the closure as it would be down to how you want to customise it, but if there is anything else we can assist with in terms of the closure, do let us know.

We are looking forward to hearing from you soon and turning this experience around.

With love,
LVH x

Classificada 5 em 5 estrelas

Good quality, soft and premium hair

I have purchased from this company a few times now and the hair is so soft and curly. The quality is outstanding and the curls bounce back after been washed. It’s next day delivery, packaged well and customer services is always on hand. Credit to Natalie who always seems to be on hand with quick responses. If your looking for quality bundles, I highly recommend.

10 de agosto de 2022
Opinião espontânea
logótipo da London Virgin Hair ®

Resposta da London Virgin Hair ®

Hello Chian,

Thank you for your kind words. We appreciate you!

With love,
LVH x

Classificada 1 em 5 estrelas

The hair is horrible

The hair is horrible. It came and it wasn’t even styled so I sent it back but the sent it back saying they don’t do returns on wigs. It’s not real human hair as it had so many different colours of hair running through it. There was lots of red thread and grey hair running through it. The hair even smells funny.

30 de julho de 2022
Opinião espontânea
logótipo da London Virgin Hair ®

Resposta da London Virgin Hair ®

Hey Adwoa,

Thank you for your review. Sadly, we do not accept returns on Hand Made wigs as they are made custom to order. We will happily help resolve any issues. Our hair is human hair and we do slightly style it, without the use of products, as not all of our clients like this. We do our best to package it safely, but it can get a little messy in the packaging.

Please contact us and we will do our best to help with this.

With love,
LVH x

Classificada 1 em 5 estrelas

AVOID AT ALL COST!

I ordered hair from this company weeks in advance of my birthday. I go to track the package and it only says “leaving the UK” for WEEKS! I tried to contact their customer care through email multiple times, even left comments on their instagram and no replies at all. Terrible terrible service and I haven’t received my hair. A complete SCAM! Be careful!

23 de junho de 2022
Opinião espontânea
logótipo da London Virgin Hair ®

Resposta da London Virgin Hair ®

Hey Vanessa,

Hope you are well. Apologies for the delayed response in emails.
Once the package leaves the UK, it is then being processed by your customs office. Once they have cleared the package, you will see an updated tracking details. They might contact you at this stage.

Customs processing times are stated in our FAQs.

We will happily take a further look into this situation for you to ensure you have received the best service. We can see that the package has safely arrived on the 27th. This is currently within the international delivery timeframes, including the customs processing times.

We hope you are loving the new hair and we are sorry to hear that you were not happy with our customer service. We value your feedback and will be sure to improve.

With love,
LVH x

Classificada 5 em 5 estrelas

My go to hair always LVH mega fast…

My go to hair always LVH mega fast delivery/fantastic hair / great points & discount to use every purchase

25 de maio de 2022
Opinião espontânea
logótipo da London Virgin Hair ®

Resposta da London Virgin Hair ®

We are glad to continue to amaze you!

Love,
LVH team x

Classificada 5 em 5 estrelas

The best bundle and closure company

I have be purchasing hair from this company for 3 years there have affordable prices and amazing hair quality. They have have the best lace for closures and frontal. I would highly recommend.

11 de maio de 2022
Opinião espontânea
logótipo da London Virgin Hair ®

Resposta da London Virgin Hair ®

Thank you so much for your kind words. It only makes us work harder!

We appreciate you.

Love,
LVH x

Classificada 5 em 5 estrelas

Great hair

Really happy with the hair and with the service

9 de março de 2022
Opinião espontânea
logótipo da London Virgin Hair ®

Resposta da London Virgin Hair ®

Hey,

Thank you for your feedback!

Love,
LVH x

Classificada 1 em 5 estrelas

Avoid!!! Not worth the money!

I was very disappointed when I received this wig in the post. It looked nothing like the picture, the hair was not in good condition, it was matted and shedded when I ran my fingers through it.
I asked for a refund and offered to send the wig back as I had no intention of wearing the poorly made wig, they do not offer refunds. After going back and forth they offered to restyle the wig and paid the postage for me to return the wig.

After they restyled the wig, it did look and feel better. After a few days of wearing the wig, one of the tracks had come loose, and also the combs at the back had come loose. I have not got the energy to go back and forth again regarding this wig.

I would definitely not purchase another wig from this company, I've told family and friends to avoid using this company.

After spending nearly £350 on a wig, I expect an extremely highly made wig, unfortunately this was not the case.

23 de janeiro de 2022
Opinião espontânea
logótipo da London Virgin Hair ®

Resposta da London Virgin Hair ®

Hey Kat,

Thank you for your email and we are sorry to hear that you are not satisfied with your purchase.
Our Milan wigs do tend to need more maintenance and styling due to the nature and texture of the hair. To help with this we have restyled the wig for you, as promised. I am sorry to hear that something has come loose in the process, this definitely should not be the case. We will be looking into this further for you.

Kind regards,
LVH x

Classificada 1 em 5 estrelas

Do not order from this place!

Do not order from this place!! I ordered 4 bundles of “luxury” straight hair and when the hair was installed it looked thin as anything and the quality is absolutely shocking! So disappointed considering I ordered this hair for my birthday and had to take it out the next day. I emailed for a refund and they said it’s not possible as it’s been opened but how does that make sense when you clearly have to install all bundles to then see the density of the hair. Just please do not spend a dime on this place it’s shocking

26 de dezembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Having ordered a few wigs from London…

Having ordered a few wigs from London virgin hair now, I can 100% I wouldn’t buy them from anywhere else! The customer service down to the colouring and stylist, they have been done exactly how I described. Can’t fault them and I am very satisfied.

1 de dezembro de 2021
Opinião espontânea
logótipo da London Virgin Hair ®

Resposta da London Virgin Hair ®

Hello,

Thank you so much for your feedback. We are glad to hear that!

With love,
LVH team x

Classificada 1 em 5 estrelas

The hair is beyond dreadful

The hair is beyond dreadful, don’t waste your money. It smells awful when styling even after a multiple washes. I bought Brazilian body wave and it doesn’t keep the curls, it drops within minutes. It tangled so bad, you can’t run your hand through it to calm it down. I can’t describe how terrible the hair is. It should be illegal for this company to operate under virgin hair. The hair is just the same crap you get for £20 in the shops. The worst

I assume the 5* reviews are them asking friends and family to come here and write something. They are oddly personal to be genuine.

If I could give minus, I would.

18 de novembro de 2021
Opinião espontânea
logótipo da London Virgin Hair ®

Resposta da London Virgin Hair ®

Hello T.C

Thank you for your review and we are sorry to hear that you feel this way. We would love to look further into this and help to resolve any issues - kindly email us with any pictures you might have and we will deal with this promptly.

We do our best give our clients the royalty treatment each time - some we have known for years and feel like family :)

All of our Trustilot reviews are written by our clients, each review can be linked to an existing order.

We are looking forward to resolving this for you

With love
LVH

Classificada 1 em 5 estrelas

this is not virgin hair!

this is not virgin hair!
Its aliexpress hair, I have developed a skin condition after wearing the hair, probably because of the chemicals used....
its just like aliexpress hair but more expensive.....

17 de novembro de 2021
Opinião espontânea
logótipo da London Virgin Hair ®

Resposta da London Virgin Hair ®

Hey Michelle,

Thank you for your review and we are sorry to hear that. Our hair does not contain any chemicals as it has not been processed - we will look further into this for you.

Kindly email us and we will do our best to resolve this for you.

With love
LVH

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