Order total was 228 (with shipping) but i was charged 233..???? Tax fees are already calculated prior to payment, I can see it in the invoice. And custom fees are always required just before the sh... Ver mais
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Leia as opiniões dos outros
Excellent it's just I could not get one product tht is upsetting m rest experience was very good if u could arrange r-Retinate intense night serum I bought th day and night serum but I do want to hve... Ver mais
Loved it, i wish the shipping cost to SAUDI ARABIA, Well be reduced since many things I would like to order, but unfortunately you must reach a limit of bill amount, then you well get the free shippin... Ver mais
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Everything is good and prices are competitive but your delivery charges are way too high and it makes purchasing a little difficult with such high rates, you should work on this somehow. There are goo... Ver mais
A empresa respondeu
Informações sobre a empresa
Informações de contacto
North Orange Street 1209, 19801, Wilmington, Reino Unido
- lookfantastic.ae
3,3
Aceitável
4 mil opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
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Excellent it's just I could not get one…
Excellent it's just I could not get one product tht is upsetting m rest experience was very good if u could arrange r-Retinate intense night serum I bought th day and night serum but I do want to hve th intense night tht would b great help.
30 de abril de 2026
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
I DID NOT RECEIVE MY ORDER!!!
26 de abril de 2026
Resposta da Lookfantastic
Hi,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Resposta da Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Too much taxes at delivery sometimes…
Too much taxes at delivery sometimes even with the same amount of the order,, my last purchase without a gift
26 de abril de 2026
Resposta da Lookfantastic
Hello,
We appreciate your feedback and are sorry to hear about the unexpected taxes and missing gift. We'll look into the delivery charges process to see how we can improve.
A message has been sent to your account.
Kind regards,
Liam
Order totoal was 228 (with shipping)…
Order total was 228 (with shipping) but i was charged 233..????
Tax fees are already calculated prior to payment, I can see it in the invoice. And custom fees are always required just before the shipment arrives. I have ordered multiple times before. But these hidden fees are unacceptable.
26 de abril de 2026
Resposta da Lookfantastic
Hello,
We regret that there was a discrepancy in your order total. We'll look into this issue so that we can prevent it from happening again.
A message has been sent to your account.
Kind regards,
Liam
Extra charge for delivery
Extra charge for delivery, paid twice and to wait order more than 15 days. Won’t order again
25 de abril de 2026
Opinião espontânea
Resposta da Lookfantastic
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Leah
Resposta da Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Resposta da Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Resposta da Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Missing items / Bad experience
Very bad experience on my first time ordering, i have ordered 3 items , once on checkout i saw that it will not be delivered at the same time which is okay i paid everything. Yesterday i only received 1 item after that they sent me an email telling me that all the items has been delivered to me , in my account also everything is in « delivered » and from UAE it’s impossible to reach their customer service via call .
21 de abril de 2026
Opinião espontânea
Resposta da Lookfantastic
Hi Malak,
Thank you for taking the time to leave a review.
We are sorry to hear your recent experience hasn't been positive and do want to look further into this. Can you please respond to the request sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Stephen
Orders dont come together
Orders dont come together. Hidden delivery charges saying it comes from overseas.
14 de abril de 2026
Resposta da Lookfantastic
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Liam
One item is missing
One item is missing; I ordered 3 products but only two were sent
18 de abril de 2026
Resposta da Lookfantastic
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem, I tried to call but unfortunately you were unavailable. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
I am still waiting for my shampoo you…
I am still waiting for my shampoo you only delivered one item can you please let me know what is the situation please
4 de abril de 2026
Resposta da Lookfantastic
Hello Khadija,
We regret that you only received one item. We will look into the status of your shampoo delivery and provide an update as soon as possible.
A message has been sent to your account.
Kind regards,
Liam
Loved it
Loved it, i wish the shipping cost to SAUDI ARABIA, Well be reduced since many things I would like to order, but unfortunately you must reach a limit of bill amount, then you well get the free shipping.
6 de outubro de 2025
Resposta da Lookfantastic
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Liam
Absolute Worst Experience
Absolute Worst Experience – Orders Delayed, Then Cancelled:
I have had an extremely disappointing and frustrating experience with Look Fantastic. I placed three separate orders on **March 27th, March 31st, and April 9th**. Since March 27th, I have been constantly chasing customer service for updates.
Every agent I spoke to gave me a completely different story. I was told there was an "investigation" ongoing and that my orders would ship as soon as it closed. I repeatedly informed them that **I am flying out of the country on April 23rd** and needed my items before then. Each time, I was assured that I would receive them.
Instead, yesterday I discovered my order was suddenly **cancelled** because items were "out of stock." When I placed a new order and asked an agent to verify stock availability so I could cancel any unavailable items, I was assured everything was fine—only for that agent to disappear and be replaced by another who told me they couldn’t guarantee anything.
**My main issues:**
* **False Advertising:** Why are items showing as "available" on the website if they are out of stock?
* **Broken Promises:** Your website claims **5–7 working days** for delivery, yet it has been over 15 working days with no delivery in sight.
* **Poor Logistics:** The international courier you use is pathetic. There is no way to contact them to speed up a delivery or get a real update.
This has been the worst shopping experience. To cancel orders after weeks of "investigations" and reassurances is highly unprofessional. I am leaving the country in a few days and now have none of the items I paid for weeks ago. **Highly pathetic and completely unreliable and time wasting.**
15 de abril de 2026
Resposta da Lookfantastic
Hello Sam,
Thank you for your review.
I am very sorry to hear of the issues encountered with your recent order and I do appreciate your frustrations. Taking a look at your account, I can see that this matter has now been resolved by our investigations team.
Should you have any questions or concerns, please do not hesitate to contact us and we will be happy to assist.
Kind regards,
Liam
Authenticity of the product always…
Authenticity of the product always bring me back at LF.
15 de abril de 2026
Resposta da Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
The placing of the order was easy and…
The placing of the order was easy and straightforward.
15 de abril de 2026
Resposta da Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
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