Order total was 228 (with shipping) but i was charged 233..???? Tax fees are already calculated prior to payment, I can see it in the invoice. And custom fees are always required just before the sh... Ver mais
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Leia as opiniões dos outros
Excellent it's just I could not get one product tht is upsetting m rest experience was very good if u could arrange r-Retinate intense night serum I bought th day and night serum but I do want to hve... Ver mais
Loved it, i wish the shipping cost to SAUDI ARABIA, Well be reduced since many things I would like to order, but unfortunately you must reach a limit of bill amount, then you well get the free shippin... Ver mais
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Everything is good and prices are competitive but your delivery charges are way too high and it makes purchasing a little difficult with such high rates, you should work on this somehow. There are goo... Ver mais
A empresa respondeu
Informações sobre a empresa
Informações de contacto
North Orange Street 1209, 19801, Wilmington, Reino Unido
- lookfantastic.ae
3,3
Aceitável
4 mil opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
A very happy customer
Ease of finding products
Competitive prices
Quick delivery
25 de fevereiro de 2026
Resposta da Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
After 30 days waiting been told- don’t have your stock anymore
I was waiting for one month for the ordered products and been told after I rise up concern that they don’t have stock anymore. Been asked if I still wanna wait or cancel the order-after one month.
Zero customer service professionalism. If I didn’t ask by myself they wouldn’t communicate with me. No customer care.
The delivering costs are way to expensive.
27 de janeiro de 2026
Resposta da Lookfantastic
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem, I tried to call but unfortunately you were unavailable. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
I like that u have considered our…
I like that u have considered our ramadan holiday and gave us some discounts thank u
22 de fevereiro de 2026
Resposta da Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Liam
I love my shopping time at look…
I love my shopping time at look fantastic.ae website.
20 de fevereiro de 2026
Resposta da Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Liam
No one is replying to why my payment Is…
No one is replying to why my payment Is not going through. Have cancelled so many orders
19 de fevereiro de 2026
Resposta da Lookfantastic
Hello,
We regret that you're experiencing payment issues and order cancellations. We're looking into why you haven't received a response. We appreciate your feedback.
A message has been sent to your account.
Kind regards,
Liam
I do not understand why apple pay on…
I do not understand why apple pay on this page never works - this should be improved immediately
18 de fevereiro de 2026
Resposta da Lookfantastic
Hello Gaby,
Thank you for leaving your review.
I am sorry to hear that you were unable to complete your purchase with Apple Pay on this occasion.
I have sent you a message via your account to help resolve this matter. Please may I kindly ask you to take a look at this when you are able to do so?
Kind Regards,
Kayleigh
Customer service is really bad
Customer service is really bad. Seems like everything is AI generated and there’s no human interaction. They cannot track the shipment and send out a whole form to the customer to fill instead of being able to track with the order number like a normal company would do. Never received my package.
17 de fevereiro de 2026
Opinião espontânea
Resposta da Lookfantastic
Hello Samrah,
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a request via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
hidden charges
I have received an amount to pay in order to deliver the goods. This charges didn't show up while I was purchasing the goods.
16 de fevereiro de 2026
Resposta da Lookfantastic
Hello Rawad,
We appreciate you bringing this unexpected charge to our attention. We're sorry that you encountered this issue.
A message has been sent to your account.
Kind regards,
Liam
Great selection of items
Great selection of items, very good pricing as well. Items arrived on time and per the expected. Would definitely order again.
6 de outubro de 2025
Resposta da Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Good discounts
15 de fevereiro de 2026
Resposta da Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Once i change my country the product…
Once i change my country the product disappears then i go from google to seatch the product and cone to the website again and i can make the order
14 de fevereiro de 2026
Resposta da Lookfantastic
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
30% App Discount Misleading & Not Honoured
I downloaded the app after seeing a promotion clearly advertising “30% off when you download the app,” with information stating that a discount code would be sent within 2 hours.
I followed all the required steps and enabled notifications, but no code was received.
When I contacted customer support, I was given three different explanations:
First, I was told to place the order and that 30% would be refunded to my original payment method afterwards.
Then, I was told there is no code available and that the issue would need to be escalated to their Operations Team, which could take 3–5 working days.
After that, I was told to wait 24 hours, and if the code still did not arrive, only then would it be escalated for the 3–5 working day process.
This inconsistent information was frustrating and unclear. A discount at checkout is not the same as a refund after purchase, and neither option was delivered within the advertised timeframe.
I specifically wanted to use the 30% offer while other items on the website were already discounted. Delaying the process by several days would likely mean those promotions expire, making the 30% offer far less valuable.
As a first-time customer, this created a poor impression. Promotions should be transparent, clearly communicated, and honoured as advertised.
***
Thank you for your response.
However, this matter has not been resolved. It has now been over 24 hours and I have still not received any discount code.
During my interaction with customer service, I was advised to wait 24 hours, and if the code did not arrive, the matter would then be escalated to the Operations Team for a further 3–5 working days. This means the issue is still ongoing.
Could you please clarify publicly how this has been marked as resolved when no code has been received?
The promotion on your website clearly stated that a 30% discount code would be sent within 2 hours of downloading the app. If you are able to show where it states that this is instead a cashback promotion, or that receiving a code requires waiting 3–5 working days, I am happy to accept that this was a misunderstanding.
Otherwise, I would appreciate the advertised offer being honoured as stated.
13 de fevereiro de 2026
Resposta da Lookfantastic
Hello,
Thank you for leaving your review.
I am sorry to hear of this matter, looking at your account I can see the Customer Service Team has resolved this matter.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Thanks,
Sam
Resposta da Lookfantastic
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards,Natalia
the discounts how ever the delivery…
the discounts how ever the delivery charges are not resonalble
10 de fevereiro de 2026
Resposta da Lookfantastic
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards,Natalia
thank you for the discount
thank you for the discount, i will coming for a lot more and sending friends
10 de fevereiro de 2026
Resposta da Lookfantastic
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards,Natalia
It’s very good and it’s very easy to use
It’s very good and it’s very easy to use
8 de fevereiro de 2026
Resposta da Lookfantastic
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards,Natalia
A discount code was advertised on the…
A discount code was advertised on the website but it would not accept at check out
5 de fevereiro de 2026
Resposta da Lookfantastic
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards,Natalia
Order getting cancelled
4 de fevereiro de 2026
Resposta da Lookfantastic
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem with your order, we will investigate your issue and have sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Items arrived fine
Items arrived fine. Should have been bubble wrapped though to avoid damage in transit.
19 de janeiro de 2026
Resposta da Lookfantastic
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards,Natalia
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