Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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4,2
Bom
9 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Very happy with my purchase very quick with your response
Very happy with my purchase
6 de abril de 2026
Opinião espontânea
Great customer service
I called Loxa with some questions about my policy and found the customer service super helpful. Zanatoa in particular was very efficient in amending my policy and answered all my questions. Thank you!
12 de abril de 2026
Opinião espontânea
Great value for a 5 year product
Great value for a 5 year product. Very easy to buy. Thank you
9 de abril de 2026
Opinião espontânea
Great experience at claims time
Great experience at claims time. Thank you team at Loxa for helping me with my appliance claim. Everything was resolved within days and I am really happy I added insurance to my appliance sold by eCatering.
Keep up the good work.
1 de abril de 2026
Opinião espontânea
Great company to work with
I work with LOXA as a retailer and I find their service to be very efficient, personalised, polite and very on the ball. I’ve had very good reviews from my customers solidifying my choice to choose them as my warranty provider for my company JustRecliners.co.uk
Highly recommend
2 de março de 2026
Opinião espontânea
No regrets.
Amazing company to work with. They provide great customer service and you can reach out to them at any time.
20 de fevereiro de 2026
Opinião espontânea
Really friendly customer service
Really friendly customer service, great way to earn extra income as a retailer and build trust.
9 de fevereiro de 2026
Opinião espontânea
I bought a sofa which broke within a…
I bought a sofa which broke within a couple of weeks. I contacted loxa and they said they will deal with it. 10 days later I contacted again and was informed that my policy has not been validated and I have not been in contact.
Why was this not dealt with at first contact? I am very confused
This is incorrect and silly response from loxa. I provided the details and my claim was found on the day. I spoke with someone on the day on the phone. 10 days later I did so again and again my details were validated although no record of my previous discussion. Then again in this review you have managed to find my details and set me up, this has been done 3 times and you keep going back to the start, preventing any claim being made
23 de dezembro de 2025
Opinião espontânea
Resposta da Loxa
Thank you for your feedback, Adam.
We’re sorry again for how frustrating this was at the start, and we appreciate you sticking with it while everything was worked through.
We stayed closely involved throughout and worked with our claims partner to make sure this was properly resolved for you, and we’re pleased we were able to get this sorted.
If there’s anything further you need at all, just let us know.
All the best, Loxa
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