LSA International Opiniões 

3961
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

I received a whisky set, glasses, decanter etc and the quality is great and design beautiful I think I was just a little unlucky in that it must have been an ex-display set. The glassware is dirty,... Ver mais

Classificada 5 em 5 estrelas

I initially ordered the wrong sized glasses; the reorder and return was simple and straightforward. And I think the glasses are wonderful!

Classificada 5 em 5 estrelas

This company goes above and beyond. Any complaint you may have they deal with graciously and promptly. The glassware is high end and people always appreciate the quality and style of the glasses, v... Ver mais

Classificada 5 em 5 estrelas

Ordered as a gift - recipients very happy! I emailed LSA to see if they could pop a gift message in, apparently not something they do atm but are looking into. At least I got a prompt and courteous re... Ver mais

Informações sobre a empresa

  1. Loja de artigos domésticos
  2. Designer de interiores

Escrito pela empresa

LSA International, a privately owned UK company, is considered one of Europe's leading brands of contemporary handmade glass and porcelain. Renowned for our unique style, original designs and enduring quality we launch 250 new products each year, all designed by our Creative Director Monika Lubkowska-Jonas and manufactured in the EU.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

4 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 57% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,5

Todas as opiniões

(3961)

208 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

LSA products are absolutely stunning…

LSA products are absolutely stunning and elegant, timeless designs that never go out of style. The quality is exceptional, and you can really feel the craftsmanship in every piece. It is on the expensive side, but you’re definitely paying for quality. Worth every penny!

21 de agosto de 2025
Classificada 5 em 5 estrelas

Beautiful and stylish tumblers

The glasses are beautiful and stylish- we love them.
One of them cracked during delivery so I contacted the team and it was replaced immediately. Great customer service.

29 de setembro de 2025
Classificada 5 em 5 estrelas

Exquisite prosecco glasses

Been waiting for these glasses to come back in stock for a while and so pleased I've got them. Beautiful Prosecco glasses. Great packaging and speedy delivery.

13 de outubro de 2025
Classificada 5 em 5 estrelas

Good quality cups

Good quality cups, customer service was very helpful and quick when we had an issue with the shipping company (all sorted same day)

13 de outubro de 2025
Classificada 5 em 5 estrelas

Brilliant design and fast delivery…

We saw these water jugs in our hotel whilst on holiday and manage to track them down to LSA. We order one when we we got home we a thrilled with it and impressed with the speed of delivery, we would recommend LSA to everyone

13 de outubro de 2025
Classificada 1 em 5 estrelas

Vase had a terrible fault in it!!

Vase had a terrible fault in it!!! I wrapped it up and then wanted me to unwrap it again!!! Their quality control doesn’t exist!!!

26 de agosto de 2025
logótipo da LSA International

Resposta da LSA International

We’re very sorry to hear about the fault with the vase you received and the disappointment it caused. We completely understand how frustrating this must have been.

After receiving your message, we tried our best to accommodate your request by arranging a home collection to make the return process easier. A full refund was issued for your order.

We sincerely apologise for the inconvenience and will be reviewing this with our quality control team to help prevent similar issues in the future.

Classificada 1 em 5 estrelas

No delivery arrived for over a week

No delivery arrived for over a week. Customer services were slow in responding and when they did it was obvious that they hadn’t looked through the details of the delivery status and blamed it on me. Again after two further emails and no response I threatened to go to my credit card company upon which customer services offered a refund or replacement. I am hopefully going to receive the item today after 18 days of paying. I missed giving this as a present for a birthday I was attending on Oct 12th. I received no compensation whatsoever.

6 de outubro de 2025
logótipo da LSA International

Resposta da LSA International

We’re very sorry to hear about your experience and the delay in receiving your order. We completely understand how disappointing this must have been, especially as it was meant to be a gift.

Unfortunately, our delivery partner made some errors which contributed to the delay, and we sincerely apologise for the inconvenience this caused. As a gesture of goodwill, we have issued a 10% refund to your original payment method, which should arrive shortly.

We truly appreciate your patience and feedback, and we’ll be reviewing this case internally to ensure we and our delivery partners provide a better experience in the future.

Classificada 5 em 5 estrelas

Lightning fast delivery.

Beautiful products at reasonable prices, very informative emails so that you know exactly when to expect your delivery and lighting fast delivery times. I hadn’t purchased from them before but I would have no hesitation in doing so again.

6 de outubro de 2025
Classificada 1 em 5 estrelas

Item (Pearl Jug) arrived completely…

Item (Pearl Jug) arrived completely smashed to bits, I could hear that was broken when the delivery man from DHL gave it to me, he was totally uninterested when I told him I was broken before I even opened it, he just got back into his van and drove off.

26 de setembro de 2025
logótipo da LSA International

Resposta da LSA International

Hi Mel,

We’re really sorry to hear that your Pearl Jug arrived broken. That must have been so disappointing, especially given the poor experience with the delivery.

You’re absolutely eligible for either a replacement or a full refund. Could you please email us at info@lsa-international.com
with a photo of the broken jug? Once we receive that, we’ll arrange the replacement or refund right away.

Thank you for letting us know, and again, we’re so sorry for the inconvenience this has caused.

Kind regards,
The LSA International Team

Classificada 5 em 5 estrelas

Purchased the LSA Pearl vase and…

Purchased the LSA Pearl vase and tealights as a special 30th wedding anniversary present. Beautiful, quality product. From order placement to delivery, very happy with quick and efficient service.

25 de setembro de 2025

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