LSA International Opiniões 

Resposta da LSA International

Actualizada a 7/10/2025

Hi there, we’re really sorry to hear about your experience and completely understand your frustration, that’s certainly not the level of service we aim to provide. We’ve responded to your emails twice, but it appears there may be an issue with the email provider not receiving our replies.

If your enquiry is about the 6” Gold Host Bowl, it’s currently expected to be back in stock around 1st December. You can also visit the product page and click “Notify me” to receive an alert as soon as it’s available again. If this isn't you enquiry, please feel free to DM us your question on Instagram as your emails aren't reaching us.

Alternatively, please feel free to direct message us on Instagram with your phone number, and we’ll be happy to give you a call to assist further.

*Updated reply*
Hi there, I’m really sorry for the frustration this has caused. I completely understand how disappointing it must be not to hear back after trying several times. It looks like our email replies haven’t been getting through due to technical issues beyond our control. We assure you that we are trying to reach you so that we can help in any way possible.

If you could please DM us on Instagram today with your contact details, we’ll make sure someone reaches out to help you as soon as possible.

Again, I’m so sorry for the inconvenience and really appreciate your patience while we get this sorted.

Resposta da LSA International

2/10/2025

Hi,

Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We completely understand how frustrating it must have felt not to see a response after reaching out several times.

We did receive your enquiry and replied within 12 hours of your email, but it’s possible our reply may have ended up in your spam or junk folder. We’re sorry this left you feeling ignored.

Our team receives a large number of emails each day, but we always aim to get back to customers as quickly as possible. We regret that this situation has given you a poor impression of our customer service, and we’d be more than happy to resend our reply to make sure your question is answered.

Thank you for bringing this to our attention, and please accept our apologies again.

Resposta da LSA International

30/09/2025

Hi Chris,

We are very sorry to learn about your experience and regret that we fell short of your expectations. We fully understand your disappointment regarding the delay in delivery and the issues with the packaging, and we apologise that we did not provide the standard of service you should rightly expect from us.

As a gesture of goodwill, we have arranged a 20% refund on your recent purchase, which has been processed back to your original payment method.

Thank you for taking the time to share your feedback. It is extremely valuable in helping us to improve our service and packaging standards.

Resposta da LSA International

Actualizada a 15/09/2025

We’re really sorry again for the experience you had with your order. After looking into this, we found that your parcel was unfortunately damaged in transit by the courier, and the return was processed incorrectly. This led to your order being refunded instead of us sending a replacement, something that should never have happened.

We’ve since reached out to you directly via email to resolve the situation. We’ve reviewed our internal processes with the team to make sure this doesn’t happen again.

Thank you for bringing this to our attention, feedback like this helps us improve. Please don't hesitate to get in touch should you have any further questions.