Luvbojewelsgallery Opiniões 107

Resposta da Luvbojewelsgallery

Há 6 horas

Thank you for taking the time to share your feedback. We are glad to hear that you are happy with the ring and the other earrings, and that you find them to be of good value.

We sincerely apologize again for the initial delay in our response due to the email sorting issue. We have already upgraded our system to ensure this does not happen again.

Regarding our return policy, we would love to provide some clarity. Our $10 return shipping subsidy is carefully calculated based on the actual standard postage rates between the UK and Hong Kong through specific postal channels. We understand, however, that standard retail rates at local post office counters for premium tracked and insured services can sometimes appear higher to individual retail customers.

Because your initial experience was delayed on our end, we completely understood your frustration. This is precisely why we chose to bypass the standard return process altogether and issued a full refund as a gesture of goodwill, allowing you to keep the remaining items without any further hassle or cost.

We appreciate your honest perspective as it helps us refine our services. We are continuously looking into ways to make international returns even more straightforward for our global customers.

Thank you again for your understanding and for giving us the opportunity to resolve this for you.

Warm regards,
Customer Service Team Luvbo

Resposta da Luvbojewelsgallery

11/04/2026

Thank you for your feedback, and we're sorry to hear about your disappointment.

To clarify: our policy clearly states that free returns or exchanges for quality issues are available within 30 days of receiving the item. After that, we offer a 2-year warranty — but repair costs (including re-plating) are covered by the customer.

Your necklace was purchased in 2024, meaning it has been nearly two years since your order. While we understand you may have only worn it once, our policy is based on time since purchase, not frequency of use. For this reason, we are unable to offer a free repair or replacement under the 30-day guarantee.

We also want to kindly explain that silver, as a natural metal, may tarnish or discolor over time if exposed to moisture or stored in a humid environment — this is a normal characteristic of genuine silver, not a quality defect. Proper care can help maintain its shine.

We did offer you a paid re-plating service or a discounted replacement, and that offer still stands.

We respect our customers' rights and strive to be transparent in all our policies. If you'd like to proceed with the repair, please let us know.

Should you have any other problems, please do not hesitate to contact us directly at: luvbojewelsgallery@gmail.com

Sincerely,
Luvbo Customer Service Team

Resposta da Luvbojewelsgallery

18/03/2026

Thank you for taking the time to share your experience. We're genuinely sorry to hear that your expectations weren't met, and we truly appreciate your honesty — it helps us improve.

We'd like to address a few important points regarding the quality and authenticity of your pieces:

1. Material Authenticity
All of our jewelry is crafted from 18k gold plated over 925 sterling silver, and each piece is legally hallmarked with a "925 S" stamp, which you can verify on the item itself. If you have any doubts about the authenticity of the silver base, we encourage you to have the piece independently tested by a certified appraisal. We stand behind the quality of our materials 100%.

2. Rising Silver Value
We also wanted to mention that silver prices have been rising steadily. As of today ([March 18, 2026]), the international spot price of silver is approximately $80 per ounce . The necklace you purchased has a higher gram weight, meaning its intrinsic material value has actually increased along with the market price of silver . This is a reflection of the real value behind your piece.

3. Condition Concern
We were also concerned to read that one piece arrived kinked. This is not the quality standard we aim for, and we sincerely apologize for that. If you're open to it, we would love to make it right — please reach out to us directly at [info@luvbojewelsgallery.com] so we can assist you with a replacement or return.

We truly value our customers and want every Luvbo piece to bring joy, not disappointment. If there's anything we can do to restore your trust, please don't hesitate to get in touch.

Warm regards,
Customer Service Team Luvbo

Resposta da Luvbojewelsgallery

26/12/2025

Bonjour,

Votre colis est bien en cours de livraison. Notre service client vous a contacté par email. Merci de vérifier votre boîte de réception (pensez aussi aux courriers indésirables).

Cordialement,
Le Service Client Luvbo