The delivery man was most accommodating taking the parcels right to the place the items were stored. He was professional in every way. All the items ordered were correct. Highly recommend this company... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I had just taken over my role re ordering stationary etc. Unfortunately I had forgotten my details, but the agent I spoke to was sable to order everything I needed on my behalf. Not only did she place... Ver mais
A empresa respondeu
Although the products are ok and are delivered quickly, thety always deliver on a day when I am not in the office, even though I have made it clear on the days when I am available. I have responded t... Ver mais
A empresa respondeu
My order arrived exactly when it was scheduled to arrive. The driver was very helpful putting the items exactly where I wanted them without complaint. He was also very happy and friendly. Overall, thi... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de materiais para escritório
- Loja de materiais educacionais
- Loja de mobiliário de escritório
- Loja de roupas de segurança e de trabalho
- Papelaria
- Grossista de artigos de papelaria
Escrito pela empresa
Lyreco are your sustainable workplace solutions partner. We are proud of being an award-winning, socially and environmentally responsible company who provide the highest standard of products, customer service and account management in our industry. We don’t just care about the environment; we care about our customers too. We work closely with you to provide everything you need; whether your workplace is an office, a home, a warehouse or a building site. With over 37,000 catalogued products across 18 categories, ranging from personal protective equipment, hygiene and catering, to general office products, furniture, and ergonomics, Lyreco has everything you need, for a great working day.
Informações de contacto
Unit 5, Deer Park Ct, Donnington Wood , TF2 7NB , Telford, Reino Unido
- 08000 85 85 85
- customercare.wise@lyreco.com
- lyreco.com
4,1
Bom
311 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 96% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Lyreco UK & Ireland
Good Afternoon Farrah,
Thank you for your 5★ review.
It’s great to hear you are pleased with our delivery service. Your feedback is appreciated.
Best regards,
The Lyreco Team
Firstly you need to open an account
Firstly you need to open an account, the chairs and desks available on account are not the full list of chairs and desks shown without an AXA account. Restricted to quite basic chairs and dseks, and exspensive compared to market comparables available elsewhere. None the less, easy to use. Dilivery was in 2 parts, due to coming from different suppliers, and despite emails and texts advising delivery times and dates, these change as they only do deliveries on certain days of the week. I did recieve both within 1 week of order. Both in good condition and undamaged. You can buy better cheaper elsewhere but have to use the AXA account and cant buy and claim back sadly. Chaps that delivered were nice chaps, polite and proffessional.
3 de março de 2026
Opinião espontânea
Resposta da Lyreco UK & Ireland
Good Morning Robert,
Thank you for your 4★ review. Your feedback is appreciated.
Best regards,
The Lyreco Team
I only recieved part of the delivery…
I only recieved part of the delivery some items were missing
9 de março de 2026
Opinião espontânea
Resposta da Lyreco UK & Ireland
Good Afternoon Manor Park Ward,
Thank you for your review. We are very sorry to hear that you are not happy with the service you have received from Lyreco.
We've reached out to request additional information so we can investigate this for you.
Best regards,
The Lyreco Team
Resposta da Lyreco UK & Ireland
Good Afternoon Marieta,
Thank you for your 5★ review.
It’s great to hear you are pleased with our service. Your feedback is appreciated.
Best regards,
The Lyreco Team
Easy to order
Easy to order, regular updates on processing times, swift delivery and very kind staff.
6 de março de 2026
Opinião espontânea
Resposta da Lyreco UK & Ireland
Good Morning Jenny,
Thank you for your 5★ review.
It’s great to hear you are pleased with our service. Your feedback is appreciated.
Best regards,
The Lyreco Team
Lapse in Communication
WHAT I DISLIKED: Apparently, there was an issue with stock that was never communicated to me until I contacted Lyreco for an update on our order.
WHAT I LIKED: CARLA, who helped me sort things out over the phone, was very professional and followed through on what others had failed to do. She was essential in making sure that our order was fulfilled on time, in spite of the stock issues. Thank you, Carla!
4 de março de 2026
Opinião espontânea
Resposta da Lyreco UK & Ireland
Good Afternoon Claudia,
Thank you for your review. We are very sorry to hear about the lapse in communication.
We're pleased to hear that Carla was able to assist and ensure your order was fulfilled on time.
We've reached out to request additional information so we can investigate this further for you.
Best regards,
The Lyreco Team
Very Poor
Very Poor. Delivery was to my house as I work from home, 10 x 400mm x 400x 400mm boxes and stationary. I never heard the door knock. When I went downstairs later in the day I opened the front door, everything was left outside in the pouring rain. My boxes were soggy and bent. I have took pictures and will be sending them. This was my first order with Lyreco. Not happy at all!
26 de fevereiro de 2026
Opinião espontânea
Resposta da Lyreco UK & Ireland
Hi Simone,
Thank you for your review. We are very sorry to hear that you are not happy with the service you have received from Lyreco.
We've reached out to request additional information so we can investigate this for you.
Best regards,
The Lyreco Team
Very fast delivery
28 de fevereiro de 2026
Opinião espontânea
Resposta da Lyreco UK & Ireland
Good Afternoon,
Thank you for your 5★ review.
It’s great to hear you are pleased with our delivery. Your feedback is appreciated.
Best regards,
The Lyreco Team
Happy customer
Good response and communication, quick delivery
27 de fevereiro de 2026
Opinião espontânea
Resposta da Lyreco UK & Ireland
Good Afternoon Patricia,
Thank you for your 5★ review.
It’s great to hear you are pleased with our service and delivery. Your feedback is appreciated.
Best regards,
The Lyreco Team
Called for product code and up to date…
Called for product code and up to date price. Staff are always quick to answer your call and happy to help you.
25 de fevereiro de 2026
Opinião espontânea
Resposta da Lyreco UK & Ireland
Good Afternoon Tracey,
Thank you for your 5★ review.
It’s great to hear you are pleased with our service. Your feedback is appreciated.
Best regards,
The Lyreco Team
5 years sublime service
I have been using Lyreco for 5 years and have never been disappointed with their service.
2 de março de 2026
Opinião espontânea
Resposta da Lyreco UK & Ireland
Good Afternoon Sharron,
Thank you for your 5★ review.
It’s great to hear you have been happy with our service over the past 5 years. We truly value your loyalty, and your feedback is very much appreciated.
Best regards,
The Lyreco Team
PPE & OFFICE SUPPLIES
VERY EASY ORDERING SYSTEM & THE DELIVERY WAS QUICK, COULDN'T ASK FOR A BETTER SUPPLIER
18 de fevereiro de 2026
Opinião espontânea
Resposta da Lyreco UK & Ireland
Good Afternoon Simon,
Thank you for your 5★ review.
It’s great to hear you are pleased with our ordering and delivery service. Your feedback is appreciated.
Best regards,
The Lyreco Team
Always happy with their service!!!
24 de fevereiro de 2026
Opinião espontânea
Resposta da Lyreco UK & Ireland
Good Afternoon Martina,
Thank you for your 5★ review.
It’s great to hear you are always happy with our service. Your feedback is appreciated.
Best regards,
The Lyreco Team
Goods not delivered and poor communication
I ordered a radiator in October and it still has not arrived in February. Lyreco said that they sourced it out to a third party and they claim to have attempted delivery but nothing was left or shown. They then told me that it was discontinued and that they would supply a new one. I am still waiting at the end of February for it.
24 de fevereiro de 2026
Opinião espontânea
Resposta da Lyreco UK & Ireland
Good Afternoon Loli,
Thank you for your review. We are very sorry to hear that you are not happy with the service you have received from Lyreco.
We've reached out to request additional information so we can investigate this for you.
Best regards,
The Lyreco Team
Outstanding customer service
Always received outstanding customer service. Delivery times are great and all staff go out of there way to help.
19 de fevereiro de 2026
Opinião espontânea
Resposta da Lyreco UK & Ireland
Good Morning,
Thank you for your 5★ review.
It’s great to hear you are pleased with our service. Your feedback is appreciated.
Best regards,
The Lyreco Team
Poor customer care service
19 de fevereiro de 2026
Opinião espontânea
Resposta da Lyreco UK & Ireland
Good Afternoon Somil,
Thank you for your review. We are very sorry to hear that you are not happy with the service you have received from Lyreco.
We've reached out to request additional information so we can investigate this for you.
Best regards,
The Lyreco Team
1) I did have an issues with Customer…
1) I did have an issues with Customer service team who could not make out the order I was trying to place .it was the usual order that we always made .when Philip Taylor was out sales rep He was wonderful .never a problem.
2) As a follow up and not been able to place my order .I asked for our area rep to phone .
He did so very efficiently
Sean came out to.view all our printers
He was extremely helpful .very pleasant
Sorted everything out .our order was delivered next day and beautiful box of chocolates
I was very impressed
Thank you
I know if I have an issue Sean is the person .
23 de janeiro de 2026
Opinião espontânea
Resposta da Lyreco UK & Ireland
Good Morning Helen,
Thank you for your 5★ review. Your feedback is appreciated.
Best regards,
The Lyreco Team
Every thing delivered when needed
19 de fevereiro de 2026
Opinião espontânea
Resposta da Lyreco UK & Ireland
Good Afternoon Melvyn,
Thank you for your 5★ review.
It’s great to hear you are pleased with our service. Your feedback is appreciated.
Best regards,
The Lyreco Team
Completed via business
Completed via business, worked smoothly and item was delivered quickly.
13 de fevereiro de 2026
Opinião espontânea
Resposta da Lyreco UK & Ireland
Good Morning Cameron,
Thank you for your 5★ review.
It’s great to hear you are pleased with our service. Your feedback is appreciated.
Best regards,
The Lyreco Team
Quick and simple
Ordering was simple and easy. Delivery was prompt, on time and driver was polite and friendly. Hence 5 stars.
9 de fevereiro de 2026
Opinião espontânea
Resposta da Lyreco UK & Ireland
Good Morning,
Thank you for your 5★ review.
It’s great to hear you are pleased with our service. Your feedback is appreciated.
Best regards,
The Lyreco Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.