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MagicBreaks Opiniões 

3213
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Always a great experience with Magic Breaks. Second time booking and would not hesitate to use again or recommend. Advisor got in touch very quickly after our last trip and was super helpful in securi... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

It was really quick and easy to make a last minute booking to Disneyland Paris and Les Villages Nature! With it being so short-notice, we had to speak with the experts and Rhiannon B helped. Within... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Booked a trip to Disneyland Paris and have been trying to contact them to make an amendment but seems there is no way to do so. WhatsApp been ignored for a week, never an agent on webchat and phonecal... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I have been trying to book Disneyland Paris for my 2 little ones for the last 2 months and just couldn’t find the right deal for us. Cheryl Smith reached out to offer assistance and help get u... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Agência de viagens
  2. Agência de viagens de cruseiro
  3. Agência de entretenimento
  4. Parque temático
  5. Agregador de viagens

Escrito pela empresa

Whether you want to take the family off to Disneyland® Paris, hang out in the sun in Florida or head off to see Santa in the snow in Lapland, we’re totally dedicated to making that experience that little bit more special, more memorable, more amazing. With a great range of destinations, flexibility and brilliant deals, we don’t do ordinary, we only do magical. Our specialist sales team are on hand 7 days a week, with expert knowledge and advice to assist you in finding your holiday of a lifetime.

MagicBreaks

Escrito pela empresa

Dear Valued Customer,
We're proud to deliver consistently great customer service. If you would like to speak to us about your booking or discuss any future travel plans we invite you to get in touch with our team on 0330 880 5006, Live Chat, Whats App or Facebook Messenger at magicbreaks.co.uk or by emailing customercare@magicbreaks.co.uk We're available 7 days a week, 364 days a year to ensure you have a magical holiday.
Thank you for choosing MagicBreaks.

Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 96% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(3213)

247 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

So simple and easy!

So simple and easy to navigate- made the whole process really exciting and positive for our upcoming trip, really put the magic into it!

9 de março de 2026
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Resposta da MagicBreaks

Thank you for your lovely feedback! We're delighted you have had a smooth booking experience. We hope you have a magical break!

Classificada 5 em 5 estrelas

Alex was brilliant!

Alex was brilliant, not sure we’d have booked the right holiday for us without the help!

7 de março de 2026
Opinião espontânea
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Resposta da MagicBreaks

Thank you for your kind words! We're delighted you're happy with Alex's service.

Classificada 5 em 5 estrelas

I had booked a holiday with magic…

I had booked a holiday with magic breaks but unfortunately needed to change the dates. Yanina dealt with my issues professionally and quickly. I was enquiring about a lot of different dates and she went above and beyond to help me get it all sorted in no time at all. I thought it was going to be a hassle at first and was dreading emailing, but she couldn’t have been more helpful. A credit to the company. Thank you :-)

26 de fevereiro de 2026
Opinião espontânea
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Resposta da MagicBreaks

Thank you for your kind words! We're delighted Yanina was able to assist you with a stress free date change. She will be happy to read this!

Classificada 5 em 5 estrelas

Thank you

I'd like to thank Lisa for all her hard work on getting us to Disney.

22 de fevereiro de 2026
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Resposta da MagicBreaks

Thank you for your great feedback! We're delighted you're happy with Lisa's service.

Classificada 5 em 5 estrelas

This website offered all we needed for…

This website offered all we needed for a great package holiday to Disneyland Paris and I liked it was all together and that you can pay deposit and rest in instalments. It was so quick, easy to book and browse all different options for a holiday package either with or without extras ect.

23 de fevereiro de 2026
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Resposta da MagicBreaks

Thank you for your kind words! We're so pleased you had a smooth booking experience. We hope you have a magical time!

Classificada 5 em 5 estrelas

Excellent personal service

I have been looking at booking Disneyland Paris for the last month and have been comparing prices between sites. I landed on Magic breaks late one evening, put in what I was looking for and thought nothing of it. 8.15 the following morning the lovely Cheryl emailed me to ask if I needed any help. She wasn't pushy in any way just incredibly helpful and super efficient. She worked out the best value for my requirements and offered me a price £500 cheaper than I managed to price it up and it even included Le shuttle. We went with Newport bay compass club, her personal experience with the hotel really helped. If you are looking for a helpful, knowledgeable non pushy experience, I would definitely recommend Magic breaks. I don't know who's more excited, myself, my husband or my girls!

20 de fevereiro de 2026
Opinião espontânea
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Resposta da MagicBreaks

Thank you for your kind words! We're delighted Cheryl was able to book you a great deal and make the process easy and stress-free. We hope you have a magical time!

Classificada 5 em 5 estrelas

After finding it hard to book online

After finding it hard to book online, Kerry was amazing with booking it for me, very quick replies and super helpful!

19 de fevereiro de 2026
Opinião espontânea
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Resposta da MagicBreaks

Thank you for your great feedback! We're delighted you're happy with Kerry's service. We look forward to booking your next magical break!

Classificada 5 em 5 estrelas

Professional, Efficient, and Highly Supportive Travel Assistance

We had an absolutely fantastic experience with Magic Breaks, and I especially want to thank our travel consultant, Kerry, who went completely above and beyond for us.

After we realised we had accidentally booked the wrong dates for our holiday, we were really worried it would be difficult or even impossible to fix at such short notice. Kerry handled everything quickly, calmly, and professionally, and managed to rebook our trip without any stress on our side.

Her communication was clear, friendly, and reassuring throughout the whole process, and nothing ever felt like too much trouble. It’s rare to receive customer service at this level, and it truly made a huge difference to our holiday experience before we had even left home.

We are incredibly grateful and would highly recommend Magic Breaks to anyone looking to book a trip with confidence. Thank you again, Kerry, for your outstanding help and dedication!

17 de fevereiro de 2026
Opinião espontânea
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Resposta da MagicBreaks

Thank you so much for your kind review. Your feedback and recommendation means a lot to us.
We're delighted to hear Kerry was able to resolve everything - we'll be sure to pass on your kind words!

Classificada 5 em 5 estrelas

Memorable holiday made easy.

The whole experience was made great and very easy by the consultant I dealt with Cheryl Smith.
I am new to this online booking system, used to a travel agents, but Cheryl went out of her way on her day off to help me out and basically make my life easy, stress free with no complications.
Cheryl has managed to build a holiday that will celebrate my 40th birthday as well as a memorable holiday for my little girl before she starts school in September.
5* service all day long and would use again as well as recommend to other people.
Credit to the company.

14 de fevereiro de 2026
Opinião espontânea
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Resposta da MagicBreaks

Thank you so much for your lovely review! We're delighted to hear Cheryl made the process easy and stress-free for you. We hope you have an amazing 40th birthday celebration and a magical break!

Classificada 1 em 5 estrelas

Gave incorrect information such as date…

Gave incorrect information such as date that payment should be made and time limit for cancellation. Also made incorrect deductions- then have the cheek to tell me I owe thousands within 2 weeks if I do not wish to lose deposit! I point out they put all the dates in writing!! They say nothing they can do......What a bunch of scammers and arrogant thieves that will ruin your family holiday. You will have no peace of mind if you book with this firm.

7 de fevereiro de 2026
Opinião espontânea
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Resposta da MagicBreaks

Thank you for your feedback. We're very sorry for the confusion caused- The dates are generated automatically; however due to a temporary system glitch, an incorrect date (showing 2 weeks later) was displayed for the cruise. This is not something we would expect our customers to experience and is certainly not common. For any queries please email customercare@magicbreaks.co.uk together with your booking reference number.

Classificada 5 em 5 estrelas

Easy to book

Easy to book and confirmed everything quickly and when I had a issue I got an answer straight away with no issues.

12 de fevereiro de 2026
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Resposta da MagicBreaks

Thank you for your great review!

Classificada 5 em 5 estrelas

Fantastic Service

After being let down by 2 well known online holiday companies, couldn’t be happier than with the service provided by Magic Breaks. Great communication from Amanda who was working with us up to Sunday night to get our holiday confirmed and booked. Highly recommend and would certainly use again, thank you :)

8 de fevereiro de 2026
Opinião espontânea
logótipo da MagicBreaks

Resposta da MagicBreaks

Thank you for your kind review! We're delighted you're happy Amanda's service. We look forward to booking your next magical break!

Classificada 4 em 5 estrelas

Layout of the website

The layout of the website and the easy to follow instructions.

7 de fevereiro de 2026
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Resposta da MagicBreaks

Thank you for your valuable feedback!

Classificada 2 em 5 estrelas

Request for Cancellation Invoice Due to Medical Emergency

We were forced to cancel our trip due to a medical emergency. I have requested a cancellation invoice on several occasions, and each time I have been told it would be sent to me. Unfortunately, it has never been emailed. This ongoing delay is preventing me from submitting my travel insurance claim.

5 de fevereiro de 2026
Opinião espontânea
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Resposta da MagicBreaks

We are very sorry for your experience. It can take some suppliers longer to send us a cancellation invoice which can cause delays. Please can you email customercare@magicbreaks.co.uk with your booking reference so we can look into this.

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