Makro South Africa Opiniões 678

I ordered and paid for a TV with my credit card online,
The second my payment went through, an error message came up on the screen to say there was a problem. I have now called them 5 times to get my refund, every time they make me jump through hoops, and still no refund.
I will never buy anything from Makro again!

I ordered an office chair which showed in stock and that delivery would take 2 days. 2 days past and no delivery arrived. After emailing and enquiring, i got an email back to say the order was cancelled and refunded due to no stock.
Upon searching for the exact same chair again on Makro Online, i saw the price went up by R1500 too, so im thinking they make a mistake on the price and hence cancelled and refunded my order!
Absolutely pathetic!

I must say Makro has the worse customer service than any other online retail and they don't even care about their customers. I bought study chairs online on the 29th of Jan still no update about my order. Last yr my order was canceled without informing me.

Makro has the worst customer service ever. They have no regard for their customers. Purchasing goods online is as good as throwing your money away.
People must just stay away from buying anything online at Makro because when your experience an issue with the goods you bought online, they look for any excuse for not wanting to replace/fix or refund the money.

i bought the appliances at Makro online and they promise to deliver them the following day, it is now day 7 and when i track shipment is not moving

I would not recommend purchasing online from Makro. They firstly delivered late, then they delivered short items. They made me log a return 3 weeks in the return has still not been collected. You will loose money if purchase online from Makro

Placed an order for a tv and was told it would be delivered on Saturday 24th January. After receiving no updates I called on Saturday and was told there was a problem with the supplier and handing over the tv but that the matter would be escalated. Called again on the 26th and was told the exact same thing. This is extremely disappointing as the delivery was supposed to happen on Saturday already. I also work during the week and do not have time to sit around and wait for a call or delivery. Please do not purchase online from Makro, you will be left disappointed and frustrated.

I ordered edp harmaf as advertised to be deliver 21 jn only delivered 23 jn the package was damaged and the product was edt not edp and not original. counterfeit harmaf smell fake

I received an SMS confirming delivery of my fridge at 8:00 am today. At 8:30I called the driver to ask for an update and was told he would arrive in “less than 30 minutes.” By 9:00, with no further communication, I called again—only to be informed that he was still in Olifantsfontein, Johannesburg, at least an hour away from my location.

This level of poor planning and communication is unacceptable. In a market where delivery services like Checkers Sixty60 and Takealot operate efficiently and transparently, Makro is clearly falling far behind. If this is the standard of service, it is difficult to see how they expect to remain competitive.

I am extremely disappointed in Makro’s handling of a faulty JustSimplified Motorized Treadmill. The unit consistently throws Error E08 and shuts down after 20 to 25 minutes of use, making it unfit for purpose.

I followed the official return process and explained clearly how a prolonged return or refund cycle would negatively impact my daily life and work. Despite this, the response I received was a generic copy-paste message that showed no understanding of my complaint and no escalation to management or the supplier.

The response even included irrelevant template instructions that did not apply to my case, confirming that my complaint was not properly reviewed.

“Customer care” should involve care for the customer as a human being, not just process enforcement. I requested direct supplier engagement and a practical resolution. None was provided.

At this point, the treadmill continues to fail, my time is wasted, and Makro has shown no accountability for the products supplied under their name.

I cannot recommend purchasing this product or relying on Makro’s after-sales support if something goes wrong.

I’ve been making purchases from February 2025 and everything has been great
Recently bought a few household items
They were delivered the next day
Despite the rain n all🥺🥺

Makro messed up my order twice and are now ignoring my emails.
They sent the wrong item twice and made me place new orders for their stuff up, paying for the delivery fee each time.
They are sharks who do not care.

DO NOT ORDER FROM MAKRO ONLINE

Order number: OD436548317665792100
Absolutely disgusting service.
I ordered a gift online after being told it would be delivered on 21 January. The moment payment went through, the delivery date changed to 23 January, which does not work as we leave for Durban on the 22nd. The original delivery date was the reason for the purchase.
I have called the contact centre multiple times and the agents were completely unhelpful and dismissive. I asked three times to speak to a supervisor and was refused every time. I have also sent three emails and only received automated responses — no one has taken ownership of this issue.
This level of service is pathetic and unacceptable. I would strongly caution others before ordering online from this company.

Very disappointing customer service at Makro Ottery. The cashier was busy chatting to the packer and completely ignored my wife. When it came to payment, an error was made, likely due to a lack of attention. A supervisor promised to follow up with an email, but hours later we’ve received nothing and can’t get through to anyone. Overall, very unprofessional and not the level of service expected.

Hello,

I ordered the item on the 26st of December. Was delivered by the 31st of December.

Today is the 10th of January and the item has still not been collected.

I have had no further communication besides the confirmation of the return on the 31st of December. I was told 2 - 4 business days for collection.

This has been the worst experience ever. Not once did anyone apologize or take accountability. I just keep hearing "we outsource our delivery", "we can not do an exchange", "you will have to just wait", "there is nothing we can do to speed up the process"

DON'T BUY FROM MAKRO ONLINE!!!
They have the worst customer care service.
I am waiting for a refund since 10 December 2025. I place an order, Makro online proceeded to the payment app, paid for an item only to see 2 days later that the item was "out of stock". No item received and no refund received to date. I email and call every day, but receive the same pathetic reply, "our finance department is doing a manual recon". Makro stole my money and won't refund me!!!!
DON'T BUY FROM MAKRO ONLINE.

1xstar is too high for this badly run, totally incompetent business.

Early December after late delivery date, eventually my order was delivered.
But, of course, totally incorrect order.
A tv stand instead of a console table. Since early December I have been begging and pleading, phoning and emailing for collection.

I was promised 30th December.
What a lie.

Now on the 8th January the daily begging pleading, emailing and phoning continues.

No one knows what is going on. The staff are totally untrained and incompetent.
Absolutely useless.

So, they have my R4000. I have a huge unwanted box with an unwanted tv stand.

Do Makro care? Ha ha ha. Not even a tiny bit.

If you value your sanity, avoid Makro like the plague.

Makro Has My Money and Simply Doesn’t Care

Makro has taken my money and has failed to deliver, failed to refund, and failed to assist — repeatedly.

On 12 December 2025, I paid for a TV game console. The order was incorrect, and after Makro’s own mistake, the item was returned and collected by the courier. Weeks later, I still have not received my refund. No explanations. No timelines. Just silence and excuses.

To make matters worse, I also ordered a trampoline, which was eventually delivered — but not the size I ordered. When I requested a return, I was told to “wait” indefinitely, as if my money means nothing.

I have contacted Makro multiple times and have been taken from department to department with zero accountability. No one takes ownership. No one resolves anything. This is not incompetence — this is blatant disregard for consumers.

Makro’s customer service is shocking, disrespectful, and unacceptable. Holding a customer’s money since December and refusing to resolve clear errors is a violation of basic consumer rights.

I am now escalating this matter to Makro Legal and the National Consumer Commission (NCC) because it is clear Makro will not act unless forced to.

If you value your money and your time, think twice before buying from Makro.

Purchased on 16 December- promised 3 January delivery which is already crazy - its now the 5th and still no progress to deliver - no solid updates on what to expect.

The delivery was good and on time, but I wanted to return the product because it wasn't right. The system said it would be picked up on December 13th and I would receive a refund two weeks later. After three weeks, it still hasn't been picked up. I called five times and sent just as many emails. No one there does anything. Annoying people at the "help" desk. I wouldn't recommend anyone to buy from Makro.