Mammoth Hire Opiniões 

I hired a micro digger in July and over 50 days later I still haven't received the £500 deposit back even after making several phone calls. I wish I had looked on Trustpilot first as this seems to be a recurring theme. I did want to hire some more equipment but won't be using these again.
My advice, hire your equipment from somewhere else.

Delivery of equipment went smoothly but the process of ordering it was tortuous as the online forms wouldn’t work. Getting through to anyone on the phone can take an age and when you try and chase the deposit the nothing is done. I’ve been waiting over 21 days for a refund now and seem to be no closer to getting the deposit back.

Hired a heavy duty chipper based on website info.
When delivered by local company, they advised kit was inadequate and returned with it.
I contacted customer support who advised there was no alternative so I decided to cancel. They issued a refund less £75 for cancellation. I called to complain that I had been forced to pay a "cancellation" premium on the order, so "what was that?" and a very unhelpful person said they would escalate and return my call.
Guess what? No response.
It has taken two weeks for their refund to clear in my bank.
In my opinion their business model is skewed in their favour at every step.

I WILL NOT USE THEM AGAIN AND STRONGLY SUGGEST YOU DO NOT EITHER.

STILL WAITING ON DEPOSIT REFUND SINCE JUL 2026.
10 TIMES CONTACTED THEM ONLY TO BE TOLD REALLY SORRY I WILL FORWARD THIS TO OUR ACCOUNTS. GUESS WHAT NO RESPONCE EVERY TIME. I WISH I HAD SEEN THERE REVIEWS BEFORE AS I HAVE NOW FOUND THEY RIP OFF EVERY CUSTOMER BY NOT REFUNDING DEPOSITS.
DO NOT USE MAMOUTH OR NATIONAL TOOL HIRE AT ANY COST THEY FOB YOU OFF AND RIP YOU OFF

Having read the reviews I feel very stupid that I didn’t read them before I hired the equipment. I too have not received my deposit after 5 weeks numerous emails and calls. This is a fraudulent company and requires legal action against them if so many customers have experienced the same. It’s theft plain and simple shameful stealing people’s money !!!

Avoid. They definitely don't beat prices.

Terrible company to deal with. Didn't deliver all equipment that was hired. Didn't collect until after 10 days of being off hire, and still haven't received deposit back over a month since the equipment was picked up.

Do not use, avoid company. they send dirty tools, and exspect you to send back clean, product arrived totally different to what advertised, dont collect on time you have to chase them, but cant get through. just go somewhere else.

AVOID, AVOID, AVOID!!!
Not sent the equipment that was ordered, despite stating in order comments box that it was important that I receive equipment of the same dimensions as described, in order to fit through alley way. Ended up having to decide whether to lose the weekend’s work or cause damage to property to make it fit through.
Waited in all day for the machine to be collected on the specified day but no one showed up. I telephoned and they nonchalantly said they would collect it the next day.

Did not receive £500 deposit within the (overly long) stated refund period.
Have had numerous telephone conversation conversations, web chats and emails and was eventually promised it would be refunded by the end of the day but this did not happen.
I telephoned the next day and was told I would have a call back within the hour. Again, this did not happen.
Nearly 2 months after hiring the machine, I still do not have my deposit. They are obviously unlawfully retaining deposits to bank the interest. Meanwhile customers are deprived of their own money and loose out on interest.
Shall be taking legal action.

Very bad experience with their service. I ordered the ladder and i missed the 1st delivery when I contacted them they said i have to pay full amount again for second delivery. If possible i would have given negative ranking to them

SCAMMERS - DO NOT USE:
Ordered a Karcher Vacuum Steam Cleaner and got sent (via a 3rd party) a Henry style wet/dry instead, which didn't even work!
Customer service useless and patronising and refused to arrange for the right machine, nor a refund. Now going thru credit card to get money back.
Took a day holiday to use the machine so now also wasted that.
SCAMMERS - DO NOT USE!

They retain the deposit, basically they hire the tool from a local supplier then rip you off by not returning the deposit. DO NOT USE. Just find the local supplier your self.

I would give a 0 star rating if possible.
Tried to hire a petrol post driver.
On the day of delivery late afternoon was called saying they could not delivery as tool wasn't available.
Agreed to wait another week and again tool wasn't available. Agreed on refund. After 10 days still no refund emailed for an update and was replied to back saying ticket has been raised then radio silence. Eventually raised a ticket with my credit card supplier and was given a refund. DO NOT USE THIS COMPANY

THEY DONT GIVE YOU DEPOSIT BACK!!! Don't waste your time, the hire part is easy but they also tell you it must be cleaned before returning it like you know how to clean diggers and dumpers. all other hire companies dont require this. Apart from that Im now in week 9 of being ignored by email, online chat when you select refunds and on there whats app. It is at this point a stratigic descison by them not to answer or pay me my deposit back. Rude and Horrible really.

Update to the below: I preemptively emailed the email below because your response is the same on all the other bad reviews here where you havent paid the deposit back and heard nothing back for 2 weeks. So what the point? More than likely just be handled in small claims court

This company does not return your deposit they took £500 from my account and have failed to refund it. There is no customer service department it’s all AI generated and it’s disgusting that I’ve possibly lost £500.
Avoid like the plague

They tried to deliver different size scaffold tower then the one I have ordered. After two weeks of ignoring my messages and not being able to come with a conclusion, they try to blame me for the error. Never again. Keep saying that I ordered wrong size , mammoth hire should provide detailed invoice as soon as the customer paid the rental order . I have paid £4 cancellations cover so if something is wrong to can cancel the order but you not giving this opportunity to the customer without providing a detailed invoice can not be checked the order. Just charging an extra £4 for nothing….

No confirmation email, but the ladder arrived at 8-30 am on the first day of hire period.
And we had it over the weekend free.
So really pleased with the service.

Very helpful delivery from travis perkins

Mammoth sent an email after 5pm the day before scheduled delivery stating they could not source the equipment, and asking if I wanted a refund. I responded saying would take the refund, which they then said would take 5-7 working days to arrive. Three weeks later and no refund. When I followed up they said they had raised a ticket with their billing department, but they did not provide a ticket number, and there is no way to follow up. I expect that their favorite bot Abbie will respond to this complaint stating that all has been dealt with and requesting more information from me.
UPDATE- after I posted this complaint Mammoth/National Hire did refund the full amount, but it was three weeks to the day the amount was withdrawn from our account

I have not received my scaffolding and when I try to phone number doesn't exist