Marc Jacobs Opiniões 

Très satisfaite de mon achat chez Marc Jacobs. Le sac snapshot est de très bonne qualité et magnifique cuir.

Ho letto tantissime recensioni negative e non sono per nulla d’accordo. Credo sia necessario controllare che il sito sia quello ufficiale prima di ordinare, non avrete problemi. Il pacco è arrivato in perfette condizioni, ovviamente dovete tenere conto delle regole di importazione dell’Italia. Il sito è americano, leggete cosa comporta importare da lì e potrete stare tranquilli.

Worst customer service ever, the company changing the prices every day.
I bought a bag first day of sale and second day they just changed the discount and they just took a case number for adjustment and left the case opened for several days. However I requested to make a refund so they asked me to pay for shipping though they didn’t mention any thing about return shipping cost in their policy. On the top of that you can’t contact the international customer service through phone.😡😡

Marc Jacobs the finished inanimate objects you design may be popular but the trend to use and abuse living animals for their skins and furs is extremely outdated and barbaric!
When will you be a design leader/innovator and start using ONLY sustainable cruelty free vegan options on a regular continuous basis? Transitioning from sentient animals to plant-based leathers compliments MOST OF YOUR CUSTOMERS professed values and morals, guaranteed! Just think of this question being asked to your customers: "Would you deliberately hurt an animal if it was unnecessary?"
I will wait patiently for a meaningful response from you and only you!!

À fuir !!! Un service, client complètement incompétent, n’apportant aucune réponse à part des messages type prêt, commande passer le 29 avril qui devait arriver le 10 mai nous sommes le 17 mai, toujours rien, aucune réponse de Leur part, mieux vaut aller acheter sa commande directement Chez un revendeur

Currently, the brand’s rating stands at 1.6, prompting me to regret my decision to engage with them. After utilizing their product consistently for four months, the ‘leather’ adorned logo swiftly deteriorated, resembling battle-worn attire. Regrettably, upon contacting the company, they attributed the damage to ‘wear and tear,’ despite the brief period of ownership. Notably, comparative brands such as Michael Kors or Coach exemplify superior service standards. Despite their gesture of a 20% discount on a subsequent purchase, the irreversible harm to brand trust has been established. Consequently, I am inclined to discontinue patronage of Marc Jacobs, advocating for alternative options offering superior quality at more reasonable price points.

For it to be “luxury” and a name brand, to not have expedited shipping is insane. Spending $300/$400 on items & cant express ship/overnight or even pick up in stores is crazy. That has to be fixed.

Ordered a bag and screen showed an error saying payment declined. But bank confirmed the amount was charged. On suggestion of customer service rep, ordered again via a different credit card and same thing. And then a third time via another card. Finally ordered it via Farfetch and raising chargeback cases on three different cards. What a nightmare

Worst quality purse and wallet I have ever had. Within three weeks of using my argan oil medium tote the clip on the strap broke. It took almost a month of back and forth emails to get then to sent me a replacement strap. It would take them up to a week to answer email and there is not number to call the warranty center. And now 3 months in the snap on my trifold wallet came off. After the bad customer experience I had with the strap I don't even want to bother with the wallet.

TRUFFA TRUFFA... Attenzione
Ho acquistato una borsa tote. Il.pagamento è stato effettuato su un sito shoes-shopes. Purtroppo oltre a prendersi più di quanto scritto sui dati il loro Customer Service@tobeno1 shop.com non esiste.
Non comprate dal sito.

I was afraid of being hit by import fee etc once I recognised they ship from the US, but everything went well, the delivery has been smooth and the customer service replies on line. I have purchased a bag which is great as every Marc Jacobs leather bag. Absolutely sturdy leather which last over the years and it has no issues with the rain.

Low quality purses, only look good for about a months use. terrible customer service and warranty service

Received the worst possible customer service ever!! Ordered an item and I never received it. All they did was apologize like that was going to help me at all. Refused to give me a refund or provide a reshipment and had me go back and forth with them and UPS. Wouldn’t ever recommend buying directly from them use 3rd party please. Absolutely terrible customer service.

Ordered merchandise from Mark Jacobs within a few minutes of placing the order called and canceled the order and had a confirmation of the cancellation. Two weeks pass have not seen the refund call Mark Jacobs again, and find out that merchandise had already been shipped was told by Mark Jacobs, that a request for cancellation does not mean that the order will be canceled, and if they send the product then you’re responsible for it Mark Jacobs has poor customer service, and I will make sure I never do business with them again for the amount they charge for their product they should have a little bit better customer service

This is the 2nd time I have ordered from Marc Jacobs website and both times I had a smooth process and delivery was quick (arrived in less than a week). Would order again in a heartbeat. I ordered two bags this time round in the Marcdown (you got the initial marcdown price along with an additional 20% off at checkout) both bags were as described and came with everything stated in the description on the website as well. No issues at all.

Ordered a wallet in the sale on 28/2/24 and was delivered to the UK on 4/3/24. Kept up to date by the courier. Item was in perfect condition with dust bag so very pleased

Returned a purse and it was received by them on Jan 4, 2924, waited a few days and contacted them as I didn’t see a refund, emailed them several times and was told it could take up to 30 days to review and receive a refund, which I think is absolute BS, ended up having to call them and reportedly my refund has been initiated, DO NOT BUY DIRECT!!! Customer service is horrendous!!

Been waiting 32 days to receive my refund open up a claim over a week ago today was told the refund was processed and I should receive within 5 business days im sick of this company.

I can’t believe the reviews im reading. I just want ti return a bag back but I am finding it impossible costing me £450 for a bag I want to return is some what impossible. It’s looking like I should keep it. I may have more stress if I do end up hearing back after lots of emails I will be waiting for a refund. Not good at all this is shocking from a well known brand !!!

If I could choose 0 stars, I would. I purchased my daughter the silver mini charm bracelet for Christmas, and it started turning colors within a week. I took it to a jeweler on 1/6/24 to see if something could be done to fix it, and I was told the bracelet was defective. I called MJ 1/6/24 to see if I could get a replacement, but I was told the item was no longer available, so I requested a refund. MJ received the item on 1/10/24 and I’m still waiting for my refund. I was told, like others, it may take up to 30 days to receive, which I don’t understand. I’ve never had to wait 30 days for a refund from any consumer. I’m giving them until next week and I plan on making a complaint with the BBB. I WANT MY MONEY!!! I will NEVER in this lifetime order from them again.