Marc Jacobs Opiniões 

I purchased an item 2 weeks ago and my order still hasn't been shipped. I've emailed them multiple times and they said that they would get to my order as soon as possible but still nothing. Ive also called customer service but the person couldn't help cause I've placed an international order. I really want this bag but seeing everyone's review on here is making me want to get a refund. If you're thinking of buying from the website I would recommend just going in person. I really hope my package still comes despite of what's going on but if not, I'm going to get a refund.

Please avoid buying directly from Marcjacobs.com as the customer service is awful. I recently bought shoes that were shipped to UK - I was completely missold the item and not made aware the item will be shipped from US. Item was sold in ££, and no info was given to me about a return process. The item arrived too large and I wish to return it. Upon contacting customer services (three emails) I was told I have to pay £16 to their chosen courier and that's the only return option. I can't return the item to to store nor ship by other means. This is completely unfair on a customer. Additionally when I checked the invoice I noticed the value of the sale has also been decreased from £155 to $28 - probably to avoid custom taxes. Unbelievable that Marc Jacobs store would do this. Now they refuse to help me with the return.
Do not buy from them as you'll have issues returning the goods!

I made the mistake of buying two Marc Jacobs bags for Christmas gifts. I went to their retail store. My daughter did not like the gift and I was only given the option of an exchange. If I bought through Bloomingdales or Nordstrom this would not have happened. I bought the colorblock shoulder bag. It goes with nothing its stiff. The underside shows when you wear it. So eventually that will look bad. The big buckle hits your shoulder and hurts and looks wrong. The clasp is a bit off center. Overall Id say they are a notch above Aldo with a horrible return policy- by design! Once to get it home and try to pair it and realize its impractical and neither dressy or casual and is uncomfortable to wear, its too late to return. If you need to get a Marc Jacobs buy it from a big box store. That way you won't have a problem returning it. And you will probably return it!

Ordered a bag twice that days in stock on website 5 days later they cancelled my order. This happened to me twice the first time I called and placed another order since the representative said they restock every week in the warehouse but I guess that’s a lie because they cancelled my 2 order this morning smh.

I came across a Marc Jacobs site which was showing up to 70% off, I had never seen a designer company offer such a discount. This site was marcjacobsofficial.us.com I was close to placing an order but noticed the main Marc Jacobs sign was blurry against a white background which looked odd. Scroll down and the “company” email address was an outlook address. I contacted MarcJacobs.com and spoke to agent via the chat service who confirmed marcjacobsofficial.us.com is NOT the official site. I didn’t place the order so I cannot confirm if you would receive the goods but please be aware it is not the official website

Edit from my original review below from a 3 star to 5 star. Since purchasing back in March 2023 i have bought 4 other bags from their site. All amazing quality and pretty fast shipping. I am really happy with the service and quality now.

Original review: I order my tote on Thursday March 16. It shipped out the same day with DHL on a 2 day delivery service. I received it Monday March 20. very quick service. I was worried reading the comments but no issues with that. I gave it a 3 star because this is my first bag from this designer and will be my last if not on a 50% mark down. The quality is not good for the amount I paid. 600$ CAD for the mini tote. My coach bag that I buy for 200$ from there outlet is better quality. So if not for the brand I would not recommend buying. bag is very boxy and feels low quality.

Bonjour,
J’ai passé une commande sur le site marc jacobs le 06/02/2023, 1 mois après ( le 02/03/2023 ) ils ont annulé ma commande. Et aujourd’hui, nous sommes le 19/03/2023 mais je n’ai toujours pas reçu mon remboursement d’une somme élevée à plus de 300€ ! Comment dois-je juger ce manque de professionnalisme d’une aussi grande marque ? Lorsqu’on appelle le service client, ils disent qu’ils ont envoyé l’argent mais qu’il faut voir avec notre banque pour quelle valide alors que pas du tout ! Marc Jacobs sont en plus des voleurs ??? J’espère pour eux que je vais recevoir mon argent. Car s’il faudra les poursuivre en justice, je le ferai. Remboursez moi mon argent ! C’est la pire entreprise de luxe que j’ai pu voir ! Je suis EXTRÊMEMENT DÉÇU, ayez honte !

Numéro de commande : GE3480419850US

AVOID AT ALL COSTS!!! Wish I’d read reviews before ordering, but being a global brand you think you’d be safe! Have been emailing every day for 2 weeks no response, ordered 2 items, like many others only one item in the package, there is no response from them whatsoever 😡they don’t even seem to care about all their social media negative reviews, what a joke of a company AVOID!!!

I've ordered 2 mini tote bags and received only 1 number in the package. Written to Mar Jacobs customer service on 5th March and they responded on the 6th requesting photo of the package to see if it was been tampered. I send the photos and indicated the taping was fine on the sides except for only 1 side which I cut open to take out the bag. Moreover the parcel on the delivery label shows 0.4 LB. Is this even too light for 2 mini leather tote bags? Till today
15th March, no further reply from them..even though I had send a repeated email on the 13th March. All the above dates in year 2023 current

Update : 21 March 2023
Today Marc Jacob reply an email that they are giving a refund for the items that I had not received. And I am happy about their response.

This incident had not occurred to me before until I had purchased 2 bags at one go.

This is my 3rd MJ bag if not 4th if the 4th one was not missing.

Will give it a full star when I received my refund in 7 days' time.

Finger cross

Update : 25 March 23
Received the refund.

Ich kann vom Kauf nur abraten. Es wird die falsche Ware versendet und die retournierte Ware wird dann auch nicht erstattet. Kundenservice reagiert nicht, ich habe mittlerweile Paypal eingeschaltet. Der nächste Schritt wäre ein Anwalt!
Es ist eine Schande, dass man hier 1 Stern vergeben muss um zu bewerten. Selbst den haben sie nicht verdient!
Ebenso ist es nicht in Ordnung, dass so viele Influenzer mit den Taschen werben und Kunden anlocken, ohne über die Geschäftsgebaren im Bilde zu sein.

Horrible customer service! The courier company lost my bag during the shipment. I try to request a refund from Marc Jacobs since 1 week but I can't reach out to anyone, Customer Service don't reply the emails. I keep trying for a refund. There is no telephone number to call, only email address and they don't reply to emails. We pay a lot to these things, this customer service is unacceptable.

I bought glasses. Frame is sooo expensive n sooooo bad that it keeps bending n get loose for my face . I’ve to visit store every now n then to get is fixed. It’s very annoying

Pl don’t order if you are an international customer! Ordered the leather tote bag waited all day for the package to arrive. It arrived and when I opened it was gutted they sent me the wrong bag! They sent me the cloth bag instead! So as you cannot contact them other than through email, I did and no one got back to me till three days after! They were not really apologetic and said I had to ship the bag back and order the one I wanted again! Fuming with this response honestly, I sent another email asking if they can send me the one I paid for and if they could organise DHL to collect the wrong item for me! No response! I emailed again no response! So having no choice I had to venture out with my two month old baby and toddler to return the item! I still have not got my refund despite emailing them again! Multi million dollar company with rubbish customer service! Never have I experienced this whether shopping in Walmart or a high end store! Pl educate your staff Marc Jacobs!

Seriously the worst customer service. I placed an order on February 24th. I bought the red wallet and red medium tote. I've called and spoke to someone 3 times. And still no one has an answer to where the tracking information is. Every time I called, someone said give it 7 -10 business days, on the website says 3-5 business days. Due to high order volume, its going to take time to ship. But when i got home yesterday, i received just the wallet no purse. I called again asked why i haven't received an email notification with the shipping information. So then women put me on hold to get in touch with warehouse still can't give me any information. Its so unorganized. I won't ever order from Marc jacobs site again

I purchase the the snapshot camera bag and the zipper tassel fell off and was told I have to email to see if there’s anything they can do

Made a purchase without realising it was overseas. Came across these reviews when searching for any extra shipping charges.

The reviews freaked me out so I tried to cancel the order. Customer service was very speedy and friendly but they said they couldn't do anything to help as it was overseas and i would have to contact Global E. I messaged Global E on the day I ordered to cancel but they said they couldn't do anything as shipment already started (they weren't so quick to respond, about two days) That was fine as I was hoping they couldn't cancel anyway as I really wanted my order!

My order arrived in less than two weeks from placing an order. Very great service from DHL (the courier). There was no hidden shipping charges at all so I'm assuming that was in the price of my purchase.

Very great service overall. I'm really happy. I can only assume the people who were happy with their orders don't feel the need to review.

My tote denim bag finally came in today feb 28,2023, I ordered feb 8th 2023 , it’s slow shipping and it did come UPS. My payment was pending for awhile through PayPal, they finally shipped out, I did get it. Hopefully I don’t have to buy anything else from them lol

Ordered an item, I was told that due to demand items may take up to 7 days to be dispatched, 13 days later my item is still being prepared. £335 for a bag that still has yet to be dispatched. I’ve emailed numerous times and can’t seem to get anyone who has a notion. I’ve been told that due to demand it’s taking longer than expected, emailed asking to cancel order and they refuse even though it’s not been dispatched or anything. Terrible company, terrible staff, unpleasant isn’t the word.

I was so worried after placing an order and then checking their reviews however my order came within 4 business days of shipping as promised and the bag was perfect and looks awesome. Their customer service is terrible as they still haven’t replied to my original email weeks later but if you don’t have issues you should be ok. Don’t despair if you’ve already ordered and are in the UK.

WORST CUSTOMER SERVICE EXPERIENCE EVER!! Ordered 2 items back on Jan 19, 2023. Received only 1. It is February 16, 2023 and I still have NOT received the 2nd item. Oh, but I did get charged for it very quickly. Called countless times their customer service number 1-877-707-6272 to hear that they can't help because it's an international order (I'm in Canada). Have emailed the "Marc Jacobs Customer Support Team" customerservice @ marcjacobs.com EVERY SINGLE DAY and no response. Certainly my LAST TIME buying from these guys. In this day and age, this is COMPLETELY INADMISSIBLE!!