Marc Jacobs Opiniões 

This is not a Marc Jacobs outlet, I bought a bag and received 2 pairs of cheap "designer sunglasses" instead. When I tried to send them back (at my own cost) they kept asking that I keep the sunglasses and they will refund me $30, after much emailing I said I would accept a $110 refund and they said that they would process that, and I have never seen the refund despite constant emailing. I have reported them to scamwatch, but please don't waste your money buying from these people. It isn't an Australian company but a scam company.

Don’t buy a bag from them my bag is turning brown cost $210 and they refused to refund or send me another bag just pathetic don’t waste your money . Definitely will not get another penny from me ..

I purchased a Marc Jacobs bag 2 years and 1 month ago. If I could attach photos of what it looks like I would! With OCCASIONAL ware, the gold has rubbed off the front logo, the clasps from the strap are pretty much black and all scratched from the metal rubbing on metal ! I would have expected this kind of "wear" from a primark bag, not Marc Jacobs. I contacted My Bag exactly 2 years and not a full month after purchase, sent all photos and was told I am out of the 2 year warranty and they can't do anything. If you would like to know where the warranty period information is provided, good luck! Apparently its in the box with the order - not true and according to customer service its available in the product information on the website. Interesting as I have been asking for proof of this for the past few months and am being ignored.. so yeah. Don't buy this bag for £300 if you expect to have it for a few good and don't expect customer service to answer your questions! Will never order again from Marc Jacobs and certainly not from MY BAG!!!!

It is many fake marc Jacobs website on the internet. I order from one of them and get 2 baseballcaps instead of the 4bags I ordered.
They want me to pay shipping fee for return.
Avoid all websites with adress
marcjacobs*country*.com its a fraud

Do not buy the canvas black tote bag! I purchased from selfridges for my wife and the colour has faded ! An expensive waste of money!

I was always statisfied until i ordered this year from marc jacobs. My order number is: GE4006734090US . But now im waiting for my order so long, it has a delay and its not shipped yet! Im so disappointed! Please make more improvements marc jacobs!!

Ordered a necklace which arrived on time and no flaws in product quality. Despite the price for the item and the cost of P&P (£113.00), it was rather shocking that a prestigious brand shipped this the way it came to me - it arrived in a clear plastic zip-lock bag.

After seeing the other reviews I realise I have been lucky, but if you do decide to purchase from their US site, be aware that it will likely not arrive presentable. While I appreciate my order was at the lower end of the pricing scale for the brand, I don't believe it should have hindered the products presentation.

I have emailed their customer service, but I think it will likely be something I'll have to correct myself as I can't gift this Jewellery piece in the state it came in.

never buy from this company, they do not stand behind their hideous products

I sent a bag back to them and followed all the instructions. Marc jacobs still refused to pay the money back or even answered the mails. Luckily I paid with Paypal so I was able tu use the customer support there so I could get my money back. But still the procces took about three months!!!

They are a SCAM! I SPENT OVER 300! NEVER RECEIVED MY ITEM! AND THEY WOULD NOT GIVE ME MY PURSE OR EVEN GIVE ME A GIFT CARD! THEY TAKE YOUR MONEY AND DONT GIVE YOU YHE PRODUCT! RUN! I WILL NEVER TRUST THIS COMPANY AGAIN! SCAM SCAM SCAM! I Got ripped off! I'm a single mother working 40+ hours a week and I just wanted to treat myself to something nice because I never do! I'm 300$ out! With the same purse I've had for 6 years! Thanks marc jacobs! They don't care about their customers! They just want your MONEY! I would give 0 stars if I could! Horrible customer service! And lady argued with me on the phone! Because it was 20 days! I was waiting for it to get here! I didn't want to assume it wasn't just going to show up! They don't care!

What s disappointment we order the top £250 yet you refuse to give us the £25 off student discount
You are charging rip off prices student discount you haven’t acknowledged
I am hoping Holly Humberstone sees this as she promotes your top and this is student age bracket yet you go no your not having it as you fail to respond
Shame on you
I buy the daisy perfume I will now be looking at a different brand seeing your bad review s ours us off

A dispetto di quello che ho letto in queste recensioni, posso dire che il servizio è stato inpeccabile e la merce corrispondeva a quella ordinata! In 9 giorni avevo in borsa il mio portafoglio nuovo!

I DONT RECOMMEND ORDERING FROM THEIR WEBSITE. If you can find their products locally please do so. Ordered product back in May 4th. Still no update, I've contacted customer services still no reply. This was a mother's day gift and we are going on the 17th, and still no respond. I've purchased several items throughout the years but this will be the last time I purchase from marc jacob.

Ordered one bag 5/1/2023 & received it 5/10/2023! Beige medium tote! & I just ordered mini tote (sea foam) Saturday 5/13/2023 & shipped out Sunday 5/14/2023 ! Was scared cause of the bad reviews but went for it. loved the purse! Good experience:) will buy more if they keep it up like this!

Hi I have read a lot reviews that some people have never gotten their bag. Did you get it eventually? Really scared right now to be honest😅😅 Don't want to lose my 500€ to this brand for nothing😅 I ordered mine like in 28.4.

Terrible site and crappy support

when trying to pay with paypal - it just shows an error that it does not work on this site and that you need to contact the seller

then I tried to pay with a bank card - the money was debited (reserved) and an error appeared that there are too many orders now and that I need to try later

this was repeated for a month, I just tried to buy something

support writes each time that she is very sorry and that you need to call them so that they place the order themselves

what nonsense and this is in 2023, I hope someone will pay attention to this review and do something, this is fuc*** up!

Good morning. On December 14th while shopping at your store I observed your perfume display and purchased three bottles of perfume. The display had the 3.3 oz bottles of perfume and the price. I had a large purchase. Five purses, two wallets, two makeup bags, and three bottles of perfume.

After the sales person rang up and bagged my order, I paid for everything and checked my bags. While going through my bags I noticed that the bottles of perfume in my bag were not the 3.3 oz size as you had on display for the display with the display price and were much smaller but was charged the price that was on the display.

I asked the manager and she said that they didn't have the 3.3 oz display size bottles and that the 1.7 oz bottle was the display price. I told her that that was misleading and I wanted my money back for the perfume because had I know the display bottle wasn't the actual size 3.3 oz, I would not have purchased them.

The manager advised that she could not refund my money even though I never left the store because my receipt said all sales were final. I spent a great deal of money in your store $1700 as I usually do and have been a loyal customer for many years. I am requesting a gift certificate for $150 or a refund because I could have bought the bottles on line with free shipping for much less (pictures and receipt attached) with free shipping.

This was unacceptable and I feel violated as a loyal customer. I've been buying my wife, daughters, and sisters these purses for years and never had a problem or bad product.

I sent this to customer service in January and still haven't received any response.

I had email notifications on for the medium tote woven bag, the second I got the email I placed an order which was on Friday 14th April.
After parting with just shy of £600 I made the mistake of checking trustpilot, and stumbled across all the low star reviews.
I did contact Marc Jacobs just to see if this would arrive in time for when I needed it as it’s an anniversary present and we’re due to go on holiday so I was panicking I’d be out of the country if/when it arrived. They were very reassuring and all I can say is my experience has been completely different, couldn’t fault them one bit, by Monday 17th April my item had already been dispatched and I was able to track this with DHL. This is for an international order to the UK. This morning 24th April I have received my tote bag, which is absolutely incredible, beautifully made, and worth every penny. This is my first order with Marc Jacobs and I’d definitely shop again with them.