Your website offers no phone support. No phone numbers whatsoever. We had to send in pictures of the old deformed part, and then the guy guessed at it. An 18$ part ( which I was ok with). It cos... Ver mais
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Leia as opiniões dos outros
Customer service is great! There was no way to pay for expedited shipping, but I sent a note and they shipped same day. Arrived 3 days before tracking said it would.
My son had a crash snapping his rear suspension housing. Having a race in just over a week we ordered parts with an expected delivery 5-7 days Parts came in 3 days bike fixed ready for downhill ra... Ver mais
Reached out to products services to help answer a question about replacement parts and model compatibility. Within hours I had an answer to order what I needed to get back on my bike. Thanks for being... Ver mais
Informações sobre a empresa
Escrito pela empresa
Marin Bikes are Made For Fun. Since the first mountain bikes bearing the Marin Bikes name debuted in 1986, the brand has been dedicated to enriching the lives of our riders by making fun, high caliber bicycles, which provide years of riding enjoyment. We operate a business based on hard work, fueled by passion, and fulfilled by the satisfaction of bringing the joy of cycling to riders across the world.
Informações de contacto
Estados Unidos da América
- customer.service@marinbikes.com
- marinbikes.com
4,3
Excelente
353 opiniões
Respondeu a 92% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great experience with Marin
Perfect commuter bike, excellent value, shipped quickly. Clicked "Buy" on Sunday, was riding by Thursday. Thank you Marin!
20 de agosto de 2024
Professionalism at it's finest.…
Timely quick processing with quality packaging and shipping.
16 de agosto de 2024
I got my bike within 2 days of placing…
I got my bike within 2 days of placing the order.
8 de agosto de 2024
Marin San Anselmo DS2
Positives:
1 Good bike, feels comfortable.
Negatives:
1. Box came broken. It was also missing the toolkit. Fortunately I had my own kit so I was able to assemble the bike. But feels silly that i paid for the full package but did not receive the entire thing.
2. Bike chain was stuck and I had to wrestle it to remove. Bad packaging imo.
6 de agosto de 2024
Resposta da Marin Bikes
Hi, sorry to see you have some issues. It seems you purchased your bike through Expertvoice, please contact them directly who can start a claims process with us
The bike is great as expected
The bike is great as expected, not my first Marin. Packed perfectly and assembly was a breeze. The power in this thing is so awesome. Just did a quick test run in the driveway and the pedal assist is perfect.
3 de agosto de 2024
The product was received and the…
The product was received and the technical support was useful
1 de agosto de 2024
I only received one of the 4 air…
I only received one of the 4 air fresheners I ordered because the packaging was loose. The metal sign arrived dented which is not ideal. I don’t want to waste resources mailing back. I love my Marin mountain bike that I ride year round to work so not that big of a deal but still a pain in the butt.
30 de julho de 2024
Resposta da Marin Bikes
Hi, so sorry to hear this. We have shipped you a replacement sign. Please feel free to message our customer service for any furtehr issues, so that we can resolve them as quickly as possible for you
Received the correct part quickly in…
Received the correct part quickly in the mail.
16 de julho de 2024
I only need one bolt
It was like $40 including shipping for one bolt that I needed. I’ve snapped one and now bent one. I don’t think it should be this expensive to replace a bolt that warps under moderate use.
22 de julho de 2024
Resposta da Marin Bikes
please contact us on service@marinbikes.com so we can help resolve this issue
The shipment arrived on time and ready…
The shipment arrived on time and ready for assembly. I will give props the the packaging team at Marin bikes, because, the box looked as though it had been through a trip around the world a few times, but no parts missing or damaged on the inside and that's all that counts.
The bicycle rolls true and smooth, shifts effortlessly with the in-hub derailer and braking is a breeze with the hydraulic discs. We're excited for the family trip to Mackinac Island next week to christen teh two-wheeler officially!
9 de julho de 2024
Resposta da Marin Bikes
enjoy the trip
Wonderful pedals but poor service
Wonderful petals! Got to me quite quickly. However, wrong color and did not respond to email.
15 de julho de 2024
Resposta da Marin Bikes
please can you contact us on customer.service@marinbikes.com so we can resolve this for you
They sell bikes chipped as new
They sell bikes chipped as new. Apparently this is a common practice from Marin bikes because their paint job is bad.
15 de julho de 2024
Resposta da Marin Bikes
Hi, Sorry you have recieved a bike with damaged paint. Please can you work with your local dealer to fix it or email us on service@marinbikes.com
Quick shipping and ease of checkout
Quick shipping and ease of checkout. And I love my Marin Alpine Trail E2!!!!
11 de julho de 2024
Resposta da Marin Bikes
Happy Trails
Very quick service
25 de junho de 2024
The follow up was great
The follow up was great, the part was right and fast delivery
3 de julho de 2024
Resposta da Marin Bikes
Happy Trails
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