Marin Bikes Opiniões 353

TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

Your website offers no phone support. No phone numbers whatsoever. We had to send in pictures of the old deformed part, and then the guy guessed at it. An 18$ part ( which I was ok with). It cos... Ver mais

Classificada 5 em 5 estrelas

Customer service is great! There was no way to pay for expedited shipping, but I sent a note and they shipped same day. Arrived 3 days before tracking said it would.

Classificada 5 em 5 estrelas

My son had a crash snapping his rear suspension housing. Having a race in just over a week we ordered parts with an expected delivery 5-7 days Parts came in 3 days bike fixed ready for downhill ra... Ver mais

Classificada 5 em 5 estrelas

Reached out to products services to help answer a question about replacement parts and model compatibility. Within hours I had an answer to order what I needed to get back on my bike. Thanks for being... Ver mais

Informações sobre a empresa

  1. Loja de bicicletas
  2. Grossista de bicicletas

Escrito pela empresa

Marin Bikes are Made For Fun. Since the first mountain bikes bearing the Marin Bikes name debuted in 1986, the brand has been dedicated to enriching the lives of our riders by making fun, high caliber bicycles, which provide years of riding enjoyment. We operate a business based on hard work, fueled by passion, and fulfilled by the satisfaction of bringing the joy of cycling to riders across the world.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

353 opiniões

5 estrelas
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1 estrela

Respondeu a 92% das suas opiniões negativas

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 3 em 5 estrelas

Marin San Anselmo DS2

Positives:
1 Good bike, feels comfortable.

Negatives:
1. Box came broken. It was also missing the toolkit. Fortunately I had my own kit so I was able to assemble the bike. But feels silly that i paid for the full package but did not receive the entire thing.
2. Bike chain was stuck and I had to wrestle it to remove. Bad packaging imo.

6 de agosto de 2024
logótipo da Marin Bikes

Resposta da Marin Bikes

Hi, sorry to see you have some issues. It seems you purchased your bike through Expertvoice, please contact them directly who can start a claims process with us

Classificada 5 em 5 estrelas

The bike is great as expected

The bike is great as expected, not my first Marin. Packed perfectly and assembly was a breeze. The power in this thing is so awesome. Just did a quick test run in the driveway and the pedal assist is perfect.

3 de agosto de 2024
Classificada 1 em 5 estrelas

I only received one of the 4 air…

I only received one of the 4 air fresheners I ordered because the packaging was loose. The metal sign arrived dented which is not ideal. I don’t want to waste resources mailing back. I love my Marin mountain bike that I ride year round to work so not that big of a deal but still a pain in the butt.

30 de julho de 2024
logótipo da Marin Bikes

Resposta da Marin Bikes

Hi, so sorry to hear this. We have shipped you a replacement sign. Please feel free to message our customer service for any furtehr issues, so that we can resolve them as quickly as possible for you

Classificada 2 em 5 estrelas

I only need one bolt

It was like $40 including shipping for one bolt that I needed. I’ve snapped one and now bent one. I don’t think it should be this expensive to replace a bolt that warps under moderate use.

22 de julho de 2024
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Resposta da Marin Bikes

please contact us on service@marinbikes.com so we can help resolve this issue

Classificada 4 em 5 estrelas

The shipment arrived on time and ready…

The shipment arrived on time and ready for assembly. I will give props the the packaging team at Marin bikes, because, the box looked as though it had been through a trip around the world a few times, but no parts missing or damaged on the inside and that's all that counts.
The bicycle rolls true and smooth, shifts effortlessly with the in-hub derailer and braking is a breeze with the hydraulic discs. We're excited for the family trip to Mackinac Island next week to christen teh two-wheeler officially!

9 de julho de 2024
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Resposta da Marin Bikes

enjoy the trip

Classificada 1 em 5 estrelas

They sell bikes chipped as new

They sell bikes chipped as new. Apparently this is a common practice from Marin bikes because their paint job is bad.

15 de julho de 2024
logótipo da Marin Bikes

Resposta da Marin Bikes

Hi, Sorry you have recieved a bike with damaged paint. Please can you work with your local dealer to fix it or email us on service@marinbikes.com

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