Your website offers no phone support. No phone numbers whatsoever. We had to send in pictures of the old deformed part, and then the guy guessed at it. An 18$ part ( which I was ok with). It cos... Ver mais
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Leia as opiniões dos outros
Customer service is great! There was no way to pay for expedited shipping, but I sent a note and they shipped same day. Arrived 3 days before tracking said it would.
My son had a crash snapping his rear suspension housing. Having a race in just over a week we ordered parts with an expected delivery 5-7 days Parts came in 3 days bike fixed ready for downhill ra... Ver mais
Reached out to products services to help answer a question about replacement parts and model compatibility. Within hours I had an answer to order what I needed to get back on my bike. Thanks for being... Ver mais
Informações sobre a empresa
Escrito pela empresa
Marin Bikes are Made For Fun. Since the first mountain bikes bearing the Marin Bikes name debuted in 1986, the brand has been dedicated to enriching the lives of our riders by making fun, high caliber bicycles, which provide years of riding enjoyment. We operate a business based on hard work, fueled by passion, and fulfilled by the satisfaction of bringing the joy of cycling to riders across the world.
Informações de contacto
Estados Unidos da América
- customer.service@marinbikes.com
- marinbikes.com
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Might only buy Marin if this keeps up.
I love the quality of the bike, especially for the price. This was a low-end purchase, to be clear, but everything you need is here. Yes, you need to do some assembly, but 80% is already done for you and the shifting is even tuned to some degree. My one gripe would be that the breaks were installed too quickly so they needed to be removed and centered for actual use. Still 5-stars for the price, quality, communication and speed of delivery!
Don't order the tracker signs
Don't order the tracker signs. They look good but they are easily damaged. Mine came with two dents.

Resposta da Marin Bikes
Rift zone 1 bent derailleur hanger…
I bent my derailleur hanger and didn’t realize they are so bike specific now, especially the rift zone 1. I’m glad Marin still produces replacement parts or it would have cost me more money to buy a true through axle wheel. I also liked the updates on shipping. Thanks again!
If I could I would have a whole stable…
If I could I would have a whole stable of Marin bikes. I just like their vibe.
Awesome water bottle
Easy to order and came promptly(Live in NorCal) Water bottle looks good with my Marin carbon hardtail.
Great so far
Bike shipped quickly and arrived ready to assemble. Assembly was easy but did take some knowledge. Bike rides great, fast and smooth and climbs well (better than expected). Nice quick geometry that will be fun everywhere! Not a lot of miles yet but can’t wait for more!
Outstanding value, solid components. Great finish on the paint job.
Instructions would have been helpful with the assembly.
Bike is of really good quality
Bike is of really good quality. The fit and finish Is good. I am 6’ and I got the large frame. The bike seems to be a little on the long end. There’s not much more room to adjust the seat post down due to the water bottle mount/screw in the frame.
I also ordered the bike online and it didn’t come with a seat post clamp. I sent a message to Marin and have yet to hear back from them.

Resposta da Marin Bikes
Rahmen hat Riss, keine Reaktion von Marin!
Ich hatte nach gut einem Jahr einen Riss im Carbonrahmen meines Marin Headlands. Außerdem drehte sich ein Insert einer Schraube im Rahmen, so dass man diese nicht mehr herausdrehen konnte. Von Marin bekam ich nie eine Rückmeldung auf meine Anfrage bezüglich Garantie. Zum Glück wurde es durch den Händler ersetzt.
Der Rahmen weist aber auch sonst weitere Konstruktive Mängel auf, die man in dieser Preisklasse nicht erwartet.
Die Kabelführung ist eine einzige Katastrophe. Um das Innenlagergehäuse verlaufen sie Außen herum. Es gibt hier zwei Zugführungen am Rahmen, die ins Carbon genietet sind. Da stehen einem die Haare zu berge!
Der Kabelaustritt vorne aus dem Unterrohr ist auch billigst gemacht. Die Kabel werden fast senkrecht nach Außen geführt, was absolut unschön aussieht. Das Kunststoffteil, durch das sie herausgeführt werden, ist nur in den Rahmen hineingedrückt und hält sich mit Kunststoffnasen, die abbrechen, wenn man das Teil ausbauen will.
Auch die Lackierung oben auf dem Unterrohr war fehlerhaft und hatte Bläschen.
Im Carbon waren zudem deutliche Dellen erkennbar.
Jeder billigrahmen von Temu dürfte da besser gemacht sein.
Alles in allem bin ich froh, den Rahmen los zu sein.
Ergänzung: Seitens Marin habe ich hier die Anfrage erhalten, dass ich ihnen den Vorgang per Mail schildern solle. Dies ist geschehen, bis heute ohne jegliche Reaktion seitens Marin, wie schon die ganze Zeit... Der Verdacht liegt nahe, dass man hier bei den Bewertungen bemüht tun will, letztendlich aber kein wirkliches Interesse hat solche Fälle zu klären.

Resposta da Marin Bikes
Easy to navigate website
Easy to navigate website and locate the exact part I need for my mountain bike.
Derailleur was bent from poor shipping…
Derailleur was bent from poor shipping setup.
Marin Bikes are the Best
Purchasing the bike, Bolinas Ridge 2, was a breeze. Althoug the "estimated" delivery time was between 2 and 4 weeks, I received it in 5 days. The assembly instructions were easy to follow, and the customer service was outstanding when I contacted them about some left over parts and other questions.
This is my second bike from Marin. My first was stolen, then recovered. It was in bad enough shape that it would've been more expensive to fix it than buy a new one. It's currently out by the dumpster area if you want it.
The mechanics are great. Even out of the box all the gears were adjusted properly as there was no chatter while shifting through the gears. It is a smooth riding bike.
I’m a novice rider and this is my first…
I’m a novice rider and this is my first bike. Recommended by my son. He was right, this is a very nice bike. (Don’t tell him I said that.😉) Easy to assemble. Delivered quickly. I’m very pleased.
Absolutely great
Absolutely great, not 5 stars due to hanger is really soft, and shipping cost, but other than that it's great

Resposta da Marin Bikes
Garbage website
All I wanted was to go to the website and get the specific part I needed for this Marin Rift Zone 1. The website is trash. I actually had to scoure the internet and purchase the part from a 3rd party company because the search engine for the manufacturer was garbage. Buy a Trek or Specialized instead!

Resposta da Marin Bikes
Great bike at a great price!
Terrible experience
Terrible experience, took far too long to deliver, pedals are cheap. Seat is too high . Had to call out of work thwice for missed deliveries. Package required a signature. Literally had to chase down the FEDEX Driver to get my package while at work. This was honestly the worst most stressful thing I’ve ever ordered.

Resposta da Marin Bikes
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