Marks & Spencer Opiniões 

On 3/10/24 I tried to buy M&S Best Ever Beef Lasagne but this had been changed to British Beef Lasagne I was informed by shop assistant. So I bought one to try, froze it and cooked it last night. So disappointed!! Meat had changed to pulled beef & mince - the pulled beef tasted slimy and not at all pleasant. Would have put up with the price increase if the meal was acceptable, but it wasn't so I will not be buying it again. Please revert to previous recipe!!

In order to improve M&S would need to deliver items purchased - they failed on this twice. Also refund correctly the amount paid. Also provide information to customer regarding non-delivery of item and not just hope customer won't notice so pay money for nothing. Also stop retaining card details on customers account to indicate the method used without permission, when customer has already used an alternative payment method. Also, fix website so that it works adequately, allowing customer to access account details and proceed through payment process without having to repeat the effort 5 times.
Most importantly, after having caused so many problems, inconvenience and stress for absolutely no positive outcome, M&S should make some attempt to apologise. I was informed that the member of staff could not send this to me in writing. So, it seems that M&S has forgotten the importance of customer service and I, for one, will go elsewhere to shop in future.

I live in Estepona, Spain. We are lucky enough to have 2 stores within a fairly easy reach. I recently discovered their marvellous tinned soups. I especially like the chunky veg and chunky veg with chicken. I went to the Gibraltar branch and bought 30 tins of assorted. They are all under 2 pounds and are better value that the Mercadona fresh soups as the price is similar but M&S is 400gr and Mercadona is 350gr.
I urge you to give them a try, but please leave a few on the shelf for my next visit (fairly soon!)

Went to Holmbush Shoreham went into restaurant to get two lattes, I had my phone app at the ready !! The assistant got me to pay without asking for the sparks card !! When I mentioned it to her she told me off and said it was my fault for not mentioning it !!! Then she said it was too late to redeem!! I stood waiting for to correct her error! She then took my phone and swiped it !! It did not work !! And I never got my points !!

I purchased a fringed lampshade online which with postage cost almost £45.
The shade arrived via Evri in an open flimsy box. The courier insisted I checked the item before she left it with me, as the packaging was appalling. At first glance, it was present in the box and still had inner wrapping.
However.... after accepting the item, I looked carefully and found horrible flaws, not linked to how it was wrapped, but in manufacturing.
The fringes were dense in some parts and not in others, the point that the fringe trim was joined, was huge and clumsily done, and worse yet.... one of the hanging fringe parts was actually knotted in the middle....quality control must have been closed that day, or maybe they had a power cut!!!!
I got back online to return it, and found my options were,take it to an Evri parcel point, or print off a label and arrange collection!..let's just say I am advanced in years, and taking a massive box to Evri would be very difficult, and I do not have a printer. So I reached out to customer services for help.... I might as well have reached out to one of my dogs... except the dogs probably would have digested and understood better!
The latest suggestion is to take the box to an M&S branch!!! If I could get to a branch, I would have purchased the damn thing at the branch.... how is it easier to get this monstrous box to an M&S store, then to an Evri point?
I am truly disgusted with the service, and with their returns requirements....how about you find a way to get stuff collected without your customers having to buy a printer to be able to get stuff collected! In this day and age its terrible..... why do you think the onus should be on the recipient of shoddy faulty goods to be inconvenienced to get your unsalable items back to you.
I even sent photos of all the faults, and in the last correspondence from you, you said "IF" its found to be faulty!!!!!
I would have thought staff in customer services should at minimum have common sense and an ounce of empathy for customers with disabilities.
UPDATE since writing this review, I have been accused of wanting to keep the shoddy lampshade and get refunded! Truth is far from it, I have ONLY EVER asked that they arrange collection. The South African customer service team dont seem to have a brain cell between them. They simply could not dare less about service, or customers! Why should customers be inconvenienced because M&S sent out faulty items? .... in the event of their error, not just a customer changing their mind, they should be capable of arranging said items to be collected. I shall go to my grave before I ever consider buying from M&S online again, and to be honest, I dont think I'll be spending my money in their stores any time soon either!

M&S in Watford ,and no doubt all other M&S clothes stores)…totally misleading ‘3 for 2’ offer which only applied to certain girls’ clothes and not boys’, etc. ‘3 for 2’ notice really big to attract you there!..even till operator didn’t know. Misleading customer info/ merchandising; didn’t spend £84 as result.

Pet insurance man was rude.

Refused to put me through to someone else. Lied to me too

Awful,delivery through Evri to myself ok but returns process is ridiculous no thought for older people,only QR codes. Delivery to my mother via Evri very disappointing as delayed by 2-5 days because they say they are busy. Get a grip for goodness sake.

Awful experience with their home insurance. Didn't realise that other than taking your money , M&S have no involvement and deliberately won't help resolve any issues. Passed from M&S, to Axa insurance to ARC Legal to Irwin Mitchell - all of whom were awful. Didn't answer phones, return calls or emails. I had paid for legal expenses insurances for decades and yet when I needed it the service wasn't there. Eventually I got help elsewhere and got over 50k - if I had relied on M&S legal expenses I would have got nothing. Please dont waste your money or time go elsewhere. It's a hard lesson to learn when you are having other problems.

Called to cancel car insurance as I sold my car, had paid over a years payments to them, they want £73 to cancel.
If this isn't a scam I don't know what is.

Disgusting

Absolutely hopeless insurance company. Everything is automated. Had to wait a month for a Building Inspector to come out. Home Emergency company carried out a repair in entirely the wrong place and still it counted as a claim despite my complaint which was never addressed properly.

Scammers and Liars
Absolute disgrace , you should be audited and struck off from taking peoples money.
You will do ANYTHING to avoid paying out , crafty and corrupt .
Never ever again would we use sun alliance .
Your liars and thieves , we will be reporting this to the FOS for a fair and transparent investigation.
Disgusting
Do not use them please !!!!!!

1 star for the two people kind enough in the m&s pet insurance claims dept to let me know my complaint emails were being passed on. It was like pulling out teeth which is ironic as my dog's teeth are not covered by my insurance policy. That much I knew already which is why I was able to argue I should have had my claim for removal of an abscess in my dog's cheek accepted. It was probably a grass seed. Instead they tried to fob me off with the excuse it was dental work. Anyway, after a few slightly shirty emails, I will be sent a cheque in the post (the old-fashioned way) and for that I feel vindicated.

Customer service is now non existent.
Top prices for poor service. Have tried to unsubscribe to their e.mails , that is not simple.
If you cannot value your customers then you should close down your stores or improve. If you telephone them you reach South Africa.
Shame but cannot stand the take it or leave it attitude.
You have gone down the pan over the years

In agree with customer who says M&S can't even get the sizing right for the same product. They also cannot deliver on time when its nominated day delivery or like you saying anything adverse on product reviews

Ordered 2 T shirts from the same range, pure cotton Everyday, in different colours, size 14.
When they arrived in M&S green outer packaging, inside, one Tshirt was loose, the other in a plastic bag with a tear in it. The loose one looked very small compared to the other one. Placing on top of each other, at least 4 inches smaller overall!
I assumed with no bag on it, it could well have been a previous return for the same reason I've now got to send if back! BTW, my second M&S return within a week.
How can the sizes vary so much in the same range? Where's the quality control?

M&S car insurance.. in a word , Don't . You are actually not getting insured by M&S , but by a company called COVEA , and had I read the trust pilot reviews on COVEA I wouldn't have touched them with a bargepole .
When you have a claim , the nice person at M&S sympathises with you , tells you not to worry and gives you a number for Covea. Who then use every trick in the book to reduce the payout.
If you are looking for car insurance and think you can trust a reputable name like Marks and Spencer, you are wrong . They are just a broker , you need to look at who the underwriter is and check reviews on them .

I used to love shopping with Marks & Spencer but now it is horrendous. Their Customer Services is a complete joke. I have been waiting on a jacket which I had ordered along with trousers and a waistcoat. They advised they would let me know when it came back into stock. I recently sent them a request for an update on the jacket as I have only 2 days left to return the other items if they can’t provide the jacket. So far no communication from M&S. looks like I will have to return the goods due to their incompetence. After that I will close my account and shop elsewhere. Courtesy seems to be a word they don’t know.

My friend and I on the 9th May met in Bracknell to do some shopping and had a vegetarian toasted sandwich and a coffee each at the M&S cafe at The Avenue, Bracknell. It didn’t feel right from the beginning their dish washer had broken down, so we were given paper plates, cups and unwrapped wooden knives and forks. We both got very bad food poisoning my friend has been receiving cancer treatment and found it difficult to recover from the food poisoning. Fifteen pound compensation spit between the two of us! What are we supposed to do with that, go and have a cake and cup of tea and get food poisoning again? No thanks, I won’t ever again eat in an M&S cafe.

Newport Spotty Store Spent £102 on food the fruit I purchased was bad stale and hard they promised to refund me which they changed there mind total waste of time wouldn't recommend this company at all