Marks & Spencer Opiniões 

We LOVE M&S food; their Thai meal box is absolutely superior and the most amazing flavours possible. Please NEVER stop making this!!! We buy it over and over again.....LOVE, LOVE, LOVE!!!

Encountered an incredibly rude cashier today in Battersea Food Hall when buying a salad for lunch. Apart from being rudely indifferent, I paid with my credit card and the woman never even noticed. As I walked away she yelled "Oi, you 'aven't paid". I pointed out that I had, she argued I hadn't. Upon checking the receipt in the till, she realised I had. No apology just a snort of rudeness. A disgraceful way to treat customers. Waitrose are more polite.

Online shopping in Greece with M&S is a terrible experience (there's no store near us). Not only has their site crashed on the payment page the last x2 'sales' but they always run out of what seems like VERY limited stock. I contacted them and all they said for 5 days was that they were aware and did nothing to fix it before the sales ended. Second time round again I had issues but managed to check out after the 10th time but most of the items had already disappeared by then or an email later saying it wasn't in the warehouse. Delivery is hit and miss to my island as they use a cheap courier - still waiting for my first recent order to arrive since it went to the wrong island! Contacted Customer services again and what a surprise, ZERO services given, just platitudes and generic scripts. Shame because it used to be a good brand synonymous with quality...

Unbelievably slow after false fire alarm ,over an hour wait outside ,procedure need evaluating, Staff were slow ti initially react, then even slower to reopen store , extremely disappointed for such an establishment.
0/10 much improvement required.
No customer care shown with regards update reopening.

M&S are now steely eyed about profit with little thought for the customers .
You can be sure that everything they sell is optimised to get at much as they can grab.
The quality of clothing is abysmal with cheap materials. As for the cut of garments ,it’s pot luck whether they fit or not . There is zero quality control . What Marks stood for years ago was high standards. Today a lot of their clothing looks second hand and they don’t even bother to iron some of them to make them look presentable .
They can deny whatever they like . As an OAP. I have Marks clothing in the wardrobe that makes their current offerings look like sackcloth rags
The regular Sales they now have speaks volumes . All the clearance merchandise is testimony to appalling
merchandising and sky high pricing.
Having lived through decades of buying M&S goods I am sad that the company have lost all the traditions that made the business so superb .
I’m prompted to write this as today I forgot to take a carrier bag to the store for some groceries . I decided to buy a paper bag , that was until I saw the bloody price of it . I was furious …40p for a paper bag is obscene , but then again everything else is now the same . Food, clothing ,household items all fall under the same banner. Overpriced ….apart from a few sweeteners .
Marks have sold our country out so they can buy cheap Far Eastern goods to make vast profits .
By their operating methods Marks no longer has the same cache and then and now are incomparable .
Even the staff are aware of how poor many items are
No pride left , only avarice
All the two star reviews are on the button !!

Usually M&S is good quality. But don't order from them online. I paid for next day delivery. I've waited in for two whole days for a package, part of which is a gift that needs to be on a flight to Japan... It has not arrived. They say it will tomorrow, let's see. It's out of stock online now too so I can't reorder or ask for in store pickup even if there was time. Either way, wasting three days waiting for a package is horrible customer service. I know it's mostly Evri's fault, but M&S chose them and is therefore responsible for their level (or lack) of service. I certainly wouldn't order from them again.

Bought a pair of jeans online when they came they creased and had been worn there were dog hairs all over them and charged the wrong price, very disappointed with M S

I visit Ventura park M&S often. I am 79 years young, many times I have suggested there should be bench seats outside the doors for people like me (disabled) to sit on whilst waiting for lifts, taxis etc. But my suggestion fell on deaf ears.
Once I was tired and aching and waiting for my hubby to collect me and I sat on a chair for sale inside and was scolded by an assistant for sitting there, but there was nowhere else to sit. This is disgusting and gives one the impression that this store is on interested about taking money and not the comfort of elderly shoppers like myself.

Item arrived in a big bag and all wrinkled. But the worst part is when they tranfer you to “canadian” site their sizes arent changed for Canadians. I shopped via canadian website but got irems that are 2-3 sizes smaller because they still sell UK sized items. Returning cost half of the item price. Very disappointed and will never order again.

The last 2 orders I've received have been shoddily packed prior to dispatching. The garments, were rolled into a ball and stuffed Into a plastic bag without hangers. When received, the garments were excessively creased and looked dreadful, as if second hand, not what I expected from M&S. Regards

We had really looked forward to our first visit to Castle Point and planned to have a light lunch in the cafe there.
It was heaving, over crowded , busy, chaotic, Never mind - we argued - shows how popular it is. We chose "Toasted Cheese and Ham Toasties". , the assistant took them off us and gave us a marker for our table to deliver them once they were cooked. The Cortado coffee was weak and luke warm and over milked. We drank the coffee and waited and waited for the toasties to arrive, 20 minutes later they arrived - heated through warm, but soggy and certainly not toasted . The cheese was largely untouched and the bread was a million miles from toast.
All very disappointing - partially I think because of the cafe's popularity and busy-ness. Big disappointment - !!!

Marks and Spencer invite you to buy a Roast and Ritual cup then use to get a free coffee. That is very misleading because you can only get one cup! When I went back today with the cup I still had to buy one!

I have been purchasing the Mom jeans for a few years now, people have asked on many occasions where i got them from as they fit so well. Unfortunately M&S have decided to improve them. They are now too wide in the leg and instead of my normal size 10 mom jean i had to get a 12 which is still snug. I will be returning the two pairs i purchased. There is a saying if it’s not broken then don’t try to fix it. So disappointed with the ‘new and improved’ jeans .

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Anon Name
45 reviews
GB
Rated 1 out of 5 stars
Shambles and Awful Customer Service Experience
Purchased a £25 pendant specifically to go with a top bought at the same time from M&S. Pendant arrived tangled into a knot. When I inspected it there was a substantial part missing. I emailed which wasn't responded to and as I needed it to go along with top and was hoping for them to send a replacement as I was being treated for a much needed meal out by a friend, I decided to call customer services instead.

Despite already providing photos in my email I was asked to do it again which I did. The person I spoke to was polite throughout and sought advice from the manager several times during our conversation. After explaining my situation that I've just had a knee replacement, am in great pain, train station is half an hour walk away plus I would have to pay the train fare all they would offer was for me to keep broken pendant and they would give me a discount off my next purchase. Completely unfeeling of my plight and unacceptable. I wanted my money refunded fully and to not have to return it but apparently this was impossible.

I asked to speak to the Manager who was rude throughout accusing me of not letting her talk. I kept quiet for a couple of minutes waiting for her to say something then after a lengthy silence she piped in again in a rude manner 'can I talk now'. She then transferred me to another department.

The next lady I spoke to informed me if I went online I could arrange for M&S to collect the item. Perfect I thought. Went online and there was no option to do this so called them back.

I was informed that the collection option was no longer available and offered to refund me straight away 'and next time I was in town could drop it off'. I wanted clarification on how long I had as imagine in my current state that may be many months away she went off to speak with Manager again. Eventually they agreed to send Parcel Force out to collect it.

Altogether I spent an hour on the phone to them. They were not interested or understanding of my situation and I got the impression they thought I was just trying to get a 'freebie'. Yes I'm that desperate I want to keep a broken pendant.

I advise to think very carefully and choose wisely before you make an order as I was shocked at how poorly I was treated. I've been treated with more understanding and professionalism by less regarded stores. Obviously M&S couldn't care less.

What a scam the Boxing Day online sale is !
How can they sell you the goods , keep you ganging on days then suddenly discover they don’t have them . ?
Sounds like a ‘ tinpot’ stock system ! don’t stop them taking your money , earning interest then making the customer wait an unacceptable time for a refund .
What a shambles of a company

On the 4th of January 2026 myself and my wife went into Marks & Spencer’s food hall to pick up some supplies we spent £20 and we was open to. We redeem a gift card that we had given to us which was £15 but when I scanned all my items it declined my card. We had a member of staff come to our aid and her name was Jane. She was very friendly and helpful. She tried and it declined for her. She moved us to another self scanning machine tried it again four times and it failed so I paid it on another card. Jane was very helpful. I have thanked her on many occasions but I think if it comes from the store manager or supervisor in our area Jane needs to be recognised for help for customers but can I say all the staff and Barnstable and Marks & Spencer‘s are very helpful my wife is disabled and when she needs to buy something for herself clothing the staff are very helpful so well done Marks & Spencer‘s Barnstable
Mr. And Mrs. Dennis Barnstable 

Marks@Spencers i cant remember anything i purchased from them that I didn't like whether it's clothes hardware or food everything I think everything is a bit extra special even their food

Liz the manager in marks and Spencer Liffey valley is an utter disgrace of a person and manager. I buy 4 wine glasses last week and try returning them today because one was missing. The manager informs me that there was sticker at the very back of box at bottom saying it was faulty item. I asked why it was on shelves with other normal items when I bought it, she very rudely tells me that’s just what they do. I tell her I just want a refund and she told me they don’t do refunds on faulty items. I just couldn’t understand why the items were on same shelving at other store items. I turned to tell my daughter and husband who were standing behind the queue stand why I couldn’t get refund and Liz then calls security guard called frank to tell him I’m getting irate and to keep and eye on me!!!! In front of who queue! After I bought new glasses and didn’t get a refund I passed frank and jokingly asked him did Liz tell him to keep an eye on me and he laughs and says don’t mind her. So I ask Liz why she set a security guard on me and she says “you were shouting and getting aggressive”…. Not one person in the store heard or seen me get aggressive. Then shouts across at frank to ban me from the store and not let me back in the store!!! Everyone around me were laughing at her behaviour. She was aggressive erratic and clearly not able for her job.

I eventually managed to get a credit for the faulty t shirt from Mark's and Spencer. So I am happy with the result.

I have been an M&S food shopper for many years. Mostly it is ok, but I think standards are beginning to slip.
I purchased Broccoli Cheese Bake yesterday and we ate it today as part of our meal.
The broccoli was as hard as nails, unable to cut even with a steak knife!!
So basically, I paid £3.50 for the cheese sauce, which is all we had with our salmon.
I know vegetables are better el-dente - but so hard they cannot be cut or chewed is really not acceptable.
Avoid this product if you value your teeth!!