Marks and Spencer Opiniões 

I collected an item for my wife this morning Click & Collect. They gave me the wrong package. I didn't know until I got home and my wife inspected it. So I had to go back to the shop. I had to wait for some time as there was noone around. Eventually a person cme and I told them what had happened. They went off to get someone else. When they arrived there was no apologies or anything. Just "They must ave made a mistake" About the worst Customer Service I have ver receiverd anywhere, ever. What a shambles.

Super quick delivery. All items ordered very good quality. Thank you

I don't know what is going on with Marks and Spencer lately but I've had two disastrous online shopping experiences with them this month. Firstly, I ordered a pair of sandals and on the day of expected delivery I was refunded as they were somehow no longer in stock. Two weeks later I made a large order that was due to arrive a week ago. I received an email saying the order was delayed 6 days ago. I rang them today and was told they won't be able to deliver it, no real explanation, and was refunded again. I've shopped in M&S for years without issue but that's the last purchase I'll be making

I never write reviews but ii juat have to tell you about the experience i had in m&s Liffey Valley Lucan. Its rare if ever you have the good fortune to meet and experience warmth , kindness and empathy with anybody never mind in a shop! Today im M&S liffey valley, a wonderful girl called Amber restored my faith in humanity. Amber is a diamond, a hidden gem who deserves to shine. She showed such kindness and warmth and customer care above and beyond. My thanks to Lavinia too her manager who liatened and respected Ambers thoughtfulness. M&S, I believe R@

Useless customer service. Trying to get a bra fitting for weeks in Blanchardstown. You go in to book it and they tell you “ book online, I’m too busy doing fittings here ” . You put your eircode in and it says Blanchardstown doesn’t do bra fittings.

You ring up to try book a fitting over the phone and you get a call centre somewhere - the person on the phone hasn’t a clue what’s going on .

Horrendous for a retail outlet that used to be known for being top quality

I would like to complain about The Dyce Store closure on August 15th 2026 as it is a fantastic store in every way. I love the produce. I think that the other store in Bridge of Don should close instead. Dyce is a very clean and a lovely store to shop in. I would also hate to see so many people without jobs I find that sad just because someone does not see the potential of the store and it fitting into their scheme of things. I would urge the bosses of M & S to think again please.

I broke a tooth on an M&S branded product last year and wrote to M&S and sent proof on 28th May 2025 (the form below only allow me to go back a year) . After several emails across the last year, my complaint doesn't even have so much as a complaint reference - only "Your Query'. They investigated the product and confirmed that a substance was in the food that shouldn't have been and offered me a £25 voucher as I didn't have large dental fees because it was a front bottom tooth that couldn't be repaired. They are forcing me to go down the root of implant or bridge in order to to settle the matter. I think Marks and Spencers think that they are above the common shopper and think that their customers teeth or being put through dental procedures as unimportant. I continue to pursue it and will do until satisfied which will probably be a long time.The product was 'Marks and Spencer's pickle topped mini pork pies sold in fours in a packet. They seem to have either taken them off the shelves or changed the design of the box since I broke my front bottom tooth. Maybe they dropped the supplier or maybe they didn't. Beware biting into this bite size snack if they havent?? Apparently large hard gristle balls made out of fat are just unfortunate.

I have shopped st m&s for years both online and instore but the last few times have been apalling .Firstly the food hall has significantly reduced the quality of their products to the point i have swapped to waitrose .I have stopped buying my partners clothes (he is 6ft5inches) from their big and tall range as i have found they shrink in length after first wash ,i contacted customer services who were rude and unhelpful and told me id have to return instore to be inspected even though id purchased online !

Awful. Would say M&S customer service has declined in the past year. Cannot get any response to emails. Customer service hang up on you, or they make promises they cannot keep. In store they are rude! Very poor.

I have always loved shopping at M&S Westhill. The quality of the products is excellent, and it used to be my favourite supermarket.
Unfortunately, replacing almost all of the staffed checkouts with self-checkouts has completely changed the shopping experience, and not for the better. It now feels like shopping in Lidl or Aldi rather than the premium experience M&S was known for.
Instead of having a pleasant conversation with the friendly staff, customers are expected to scan everything themselves, search for products on the screen, and do the work that employees used to do. It takes longer, is frustrating, and removes the personal service that made this store special.
To make matters even worse, the self-checkouts regularly refuse to accept Scottish banknotes. Almost every visit I have to call a member of staff for assistance because the machine won't accept perfectly valid Scottish cash. On my last visit, it took me 20 minutes just to pay—not to scan my shopping, but simply to complete the payment because the machine kept refusing my cash. It was an absolute nightmare.
This feels like a major downgrade for what I considered the best supermarket on the market.

Terrible customer service, unresponsive and reactionary.

I received an email to say my order was delivered, this hinted it was a courier error, no responsibility taken. A week later with no delivery or updates I queried, received a reply a day later . A very confusing email saying in the first paragraph that they were trying to locate my order, in the next paragraph saying a refund had been issued (I want my order, not a refund). Then saying I could reorder if I wanted. I will find another retailer, I'm not going to shop here again. You've lost a regular customer

I had cause to use customer service to try and resolve an issue of quality of an M and S collection product. I was dealt with in a professional and efficient way. Kate was incredibly keen to ensure that I had a positive conclusion to the problem raised. I was satisfied with the way my issue was handled with. I would say that anyone who buys goods should ensure that they make use of your sparks card or else keep hold of the proof of purchase as this would speed up any follow up should problems arise. Great work M and S.

Went for just a coffee today in the restaurant, waited in the queue for over 10mins, seems very unorganised,shame really. But will avoid in future

Marks and Spencer are 1 of the best online shops. Delivery excellent. Refunds never an issue. Quality of clothing ,shoes great standard. Totally recommend and will continue to use

Josiane You should be ashamed of yourself!!!

I had the most upsetting experience recently in the Marks and Spencer store in Lewisham.

I was recently diagnosed with a brain tumour, and as a result I sometimes struggle with my balance, mobility, and processing information quickly. Before becoming ill, these were not issues for me. I have been a loyal Marks & Spencer customer for many years and have spent thousands of pounds in your stores. In my experience, most of the staff at the Lewisham branch are friendly, helpful, and professional.

Unfortunately, on this occasion, my experience was very different.

I usually prefer to pay at a staffed checkout rather than use the self-service tills. However, there were no staffed tills available, so I had no choice but to use the self-checkout area. I found the process confusing and the area was very busy. When I asked a member of staff, Josiane, for assistance, I found her to be rude, abrupt, and lacking in empathy. Rather than helping me, she made me feel foolish for not understanding how to use the till. It was obvious that I was struggling, yet she showed no patience or concern.

When I asked for her name, she appeared completely unfazed and even laughed, which I found particularly upsetting and disrespectful.

After completing my purchase, I was extremely shaken and spoke with the Food Manager, Stuart. During that conversation, I explained that I have a brain tumour and that this was contributing to the difficulties I was experiencing. I was disappointed that this information was not acknowledged with any expression of sympathy or understanding. While Stuart assured me that he would speak with Josiane, I was left with the impression that he did not fully appreciate the seriousness of the situation or the impact that her behaviour had on me. I may be mistaken, but that was certainly how the interaction made me feel.

I would be grateful if management could take this complaint seriously and investigate the matter. What should have been a routine shopping trip left me feeling humiliated, distressed, and unwelcome. It is particularly upsetting because Marks & Spencer has always been one of my favourite places to shop.

I hope appropriate action will be taken to ensure that customers, especially those with health conditions or disabilities, are treated with patience, dignity, and respect.

Not sure what is happening to this once great store. From reading reviews it seems even living in the Uk they are having issues. Live outside of the UK. They charge far more for delivery than other Uk retailers. It is taking longer and longer to arrive. Every time, the order is delayed without reason. Complain to customer services and all you get is the official, we understand your frustration blah blah. They really do not care at all. They are using a second rate delivery service and charging more for a snail service. This has nothing to do with local currency, more to do with ripping off their customers. Having shopped with them for many many years, I feel it is time to stop, which is unfortunate, but they are not listening to their customers.

On arrival my mother and I were greeted with warmth and exceptional customer service from Sparks representative Tracey (I hope spelt correctly) the moment I stepped into Kidderminster Weavers Wharf Marks and Spencer on the morning of Saturday, 09/05/2026 that I regret to say we had not received anywhere else for quite some time.
I would like to give a big thanks to Tracey, who seemed to work tirelessly to look after us both explaining along the way to non-technical people in great detail how we can access digital Sparks wallet which is a “game changer”.
We are inspired by Tracey who welcomed us and her personal commitment to making a difference and motivate a mother and daughter through unprecedented, difficult and challenging issues. Tracey’s approach embodies the Marks and Spencer way by her continued excellent customer service which helped towards finding ways to address issues, to do things differently, and make continuous improvement to my and mothers experience as a customer of Marks and Spencer. Thank you, Tracey!

Tried to make an amendment to an order they said they couldn't do it after 30 minutes - evens tho the order won't be dispatched until 12th may. Tried to then cancel full order which they would not do as its over 30 minutes.

So I returned an item . With my local post office last Friday . Large return . The printer wasn’t working so couldn’t print me off a return label /confirmation . Since then it’s never updated on system . I don’t know where it is ? Not much help with online customer support . It usually registeres within a few hours saying we have your return and it’s on its way back ? It’s been over a week now ? Can somone help me trace it please as it was a lot of money .
Order reference:
606-0064148-5014762
Return number:
2022355865

Absolutely shocking experience with M&S. Notified and returned an item to them for a refund with their 14 day policy. They initially disputed this and sent me an egift card to use with 35 days! Several emails later, they agreed I am entitled to a refund but wouldn't refund back to my card. They said they would send a cheque within 10 working days. Obviously giving me the brush off as no cheque has arrived and they are now saying it will take 6 weeks to get it back. I don't believe they ever intended to refund me and cannot be trusted. Will never purchase from them again.