Marks & Spencer Opiniões 

I travelled 20 miles yesterday to collect my order: an M&S handbag. On the last mile, I got a msg: ‘No delivery yet to store’! I walked the last mile, to see if there just might be that handbag in-store and -- sure enough, there it was with a lot of others on a rack. Could I collect that one? Oh, no: that wasn't the one I’d ordered and there was no way to cancel! I'd have to make a NEW PURCHASE, doubling my cost until money came back from the order! I even felt sorry for the department manager, who had no authority in the dystopian disconnect between SHOP and BUYING ONLINE. M&S, you’ve made us all victims of your nifty, profit-driven algorithms.

I was with Marks and Spencer Car insurance several years.
Each year that I renewed my car insurance with them it took them 7 to 10 days to have my car put on the Insurance Database, so that meant I was running around and any Police Car with an ANP Camera would have been pinging me for having no insurance on my car. I brought this to their attention every year but nobody rectified the situation and last year one man told me I was welcome to find another company.
This year they raised the price of my car insurance and they wanted £21 a month extra. I called them and they did not care and they could not tell me why they had raised my car insurance by that huge amount every month as I had made no claims in all the time I was with them.
I refused to continue with their Insurance Policy and I found another company who would increase my cover at a lot less cost and wait for this, my new cover started today at 1 minute past midnight and my car is registered on the car insurance database already.
It shows how Bad Marks and Spencer car insurance is.
My advice to all is stay clear of them and look elsewhere for Your car insurance cover

I bought 3 items of clothing from M&S on line. I use the term "clothing" loosely.
I have cleaned my car with better cloths than 2 of the tops I received so returned them immediately.
The reason for leaving this 1 star review is, that try as I might I am unable to leave a product review on the M&S website. That leaves me wondering how reliable the customer reviews are which are shown against their products on line. I won't be buying on line again

This relates to their car insurance
My policy document states that I can drive another car Third-party if I have the owners permission
I’ve never made a claim or driven any other car and was with them for quite a few years, however when I had a mechanical fault they said I could not drive another car as mine was not road-worthy. At that stage no mechanic had looked at the car! So the only time I needed it I couldn’t use it so what is the point!
They also failed to point out other benefits and cover I could use, like breakdown cover
I would say they are a grocer and not a proper insurance company
I strongly advise not to use them for car insurance and probably any other insurance
( I like their best ever prawn sandwiches though ~ my little luxury) I’m now signed up with AA for my car insurance

disgusting ready meals and their not cheap either
i will not buy again ive tried a few diferant ones but the indian ones are really bad
i dont reccomend

So disappointed in Marks. Had heard they have an afternoon tea in their cafe so as it was mum’s birthday thought we would go for a treat along with the family. I phoned customer service to ensure the cafe at the Braehead store sold afternoon teas and whether you needed to book was told that Braehead did do the teas and no need to book.
Got my elderly mum all organised and off to Braehead, on arrival at the cafe (11:45am) I asked a waitress about the afternoon teas she yes they do them and just order at till. Back of menu advertising afternoon teas, great.
Stood in queue to be told by cashier only after 2pm.
At no time when asking any customer service persons or the back of menu does it state after 2pm.
Due to our time restrictions we did not get our tea. Very disappointed.
Feel this fact that it is after 2pm should be made clearer so that customer service know and clearly stated on the menu therefore not leading to the same disappointment we had.

We had buildings and contents insurance with Mark & Spencer. They insured us, knowing it was a period house. Part of our ceiling unexpectedly came down, through no fault of ours. Response: No we can't help you refer to the small print on page xx. Ok, what about the damage it's done to the sofa, chair and wall. Response: No it's not covered for accidental damage. Our response, this wasn't an accident!

What on earth is home contents for if not for things like this! We have never claimed before, and this is how an honest claim gets treated.

Auto-renew. No thank you.
An unusually poor show from M&S, a brand we used to trust and reply on.

I decided to grab some lunch at the King's Lynn store in their cafe. I ordered my food and a cup of tea. No saucer because it saves on the washing up! Riculous. Then I had to ask for a damp cloth as the table was sticky, only to be handed a couple of serviettes; not what I asked for. M&S your standards are slipping. I do not expect to have to clean my own table to he able to eat.

Clothing poor quality, probably made in a sweatshop, I had to rip the zip off a fleece as getting caught on the material around it.

i bought the wrong size shirts, i went to the Kings Lynn branch to swap them.
1. it was a Christmas present , return allowed until end of January.
2. unopened,
3. with receipt .
4. all intact. NO damage at all.
I'd taken off the price to wrap the gift and with it unwittingly the small barcode.
The store manager said without the bar code i could not return the item, i asked if they could just scan the barcode off one in store, ''no'', i was stuck with the wrong size ,£45 lost, i said i had the reciept and the goods are unopened, ''no'' store policy said the manager.
3 white poplin shirts size 15 1/2 instead of 16 1/2.
Returning home i contacted Customer service.
Nteta , Customer service replied ,''I can advise that you can return items, so long as the product packaging has not been damaged. If the item is not packaged, you can still return it, so long as the tags and hanger are still intact.''

''no'' said KingsLynn manager.

if it was not in the packaging but on the hanger i would not have that bar code would i? so why wouldn't KINGS LYNN store manager accept the item?

I had to return home dispondant , fortunately i keep all reciepts, i found i'd stuck this price on another reciept and returned to the store again, i went to a different counter and was done in 30 seconds with the return complete ,the cost to me is £10 in petrol, two parking charges and upset, i didn't buy the shirts i wanted because i just wanted to get out of the store .
It is all well and good Martin Lewis and other consumer people advising us but the reality is you can't do anything to help yourself when the store manager is more concerned with her margins than observing the law or as it turns out M&S policy.
Her mistake cost me time and money, i really don't know what else i could have done , it appears she didn't even follow her own store consumer guide if Nteta is to be believed.

This is for GREEK M&S, online order with local courier.
Inept delivery system, dismissive and uncaring customer services phoneline.
Ordered wife's christmas present 10 days before christmas.
Order never turned up or any contact from Couriers, other than a Viber message to say it was at local post office, The local post office advised it was at a depot 65Kms away, also on mainland.
Rang the CS line to complain on 29th and find out where the present was, and how they were going to make it up to her, and was treated with indifference, disdain and after asking how they were going to rectify their screwed up order, I was hung up on.
I was advised they were unable to advise the results of any discussion with courier, "we cant email customers", and unable to advise any outcome of when they would contact and attempt to actually deliver and complete the order.
If you don't mind untrustworthy online suppliers, with absolutely terrible customer support, then order from the Greek M&S.
personally, I would rather try my luck with ebay than put up with this abject failure.

Goose fat roast potatoes bought for Christmas dinner were disgusting out of four packs only one pack was edible - they went a very strange grey/black colour when cooked and tasted awful - bought last year and they were really nice so didn't expect this at all certainly not from M and S who according to a recent TV programme would have you believe they spend so much time and effort getting things right - definitely didn't work this time something has gone badly wrong and it seems judging by other reviews we weren't the only people who had an issue with this product - how Marks and Spencer deal with this will make a difference to how and where I shop next year - please dont brush it under the carpet find out what happened and be open and honest about it

I have for many years ordered my Christmas food through M&S particularly the turkey, however, this year as there was just going to be two of us for Christmas Day lunch I only ordered a turkey breast, well I am not 100% sure what the meat was when I started to prepare it for lunch. It was in a sealed bag floating in some sort of liquid and what looked like lumps of fat. The turkey, if that was what it was, was a solid shrivelled lump and a slightly off colour. When cleaned and cooked it looked no better, we did have it for lunch but only a few slices, it had no taste whatsoever. It has ended up in the bin, it will be a long time before I consider another Christmas order.

My mum is 80 and although sharp in many ways struggles with mobility.
I dropped her to do some Christmas Shopping at M&S in Aberdeen city centre last week - 20th Dec - and went to park and then meet her in an hour or so.
She was able to get everything she wanted with some great service from the team in the ladies departments. Special mention has to go to Shona in Lingerie who was so helpful. She packed everything for my mum and then took her bag up to her in the coffee shop where she headed for a refresher. Friendly, bubbly and very helpful. Running my own business with over 30 of a retail team she was excellent and a credit to the company.

We decided to purchase the boxed turkey with all the trimmings.
It was superb

Hardworking, cheerful group of staff endeavouring to keep the shelves replenished and answer the constant stream of questions from customers. Hope you all get a well earned break over Christmas. Sorry you lost a star for checkout assistant who should keep her opinions to herself about people shopping close to Christmas, I didn’t have a choice and it’s none of her business when people choose to do their foodshop. Ps great TV series inside M&S

23/12/2023
After picking my Christmas food order, up-today from Marks & Spencer‘s Metrocentre Gateshead, one of the packages contents inside the box were damaged containing shellfish. Obviously it can’t be consumed because I don’t know how long the package was damaged for .
I phoned up to complain and was offered a £5 e-voucher.
The goods cost £75 Tomahawk steak , surf & turf dated the 26/12 /2023 . Absolutely appalling Customer Service I have requested a manager to call me back.

Turkey bought in line £80. After a 2hr round trip, due to Christmas shoppers m, got home to find It was frozen.
Rang customer service that was in Cape Town! Useless girl, Glynneshia told me they are all part cooked and frozen. I said mine was raw. But frozen. She said if I ‘look at the ingredients it’ll tell me it’s frozen’. I said it says ‘turkey’, in the ingredients!!
She said try the description, so I did and it said ‘suitable for home freezing’. She confidently told me that if it says that it means it’s frozen. I said I have a fridge full of food that most say ‘suitable for home freezing’ but I BUY THEM FRESH AND FREEZE THEM IF I WANT TO. She wouldn’t have it. She kept putting me in hold, the call took nearly half an hour, so if I was in the phone to Cape Town for 30mins, I’ll be bankrupt.
We decided to ring head office a 0207 number. ITS IN CAPETOWN!! So we decided to ring our branch, 4 miles away with our local code. SOMEONE IN CAPETOWN ANSWERED!
What on EARTH has happened to M&S?
I will NEVER buy from them again.
I’d imagine on the rare chance someone contacts me, they’ll be from Cape Town.

M&S Aberdeen

I don't live in ABZ - I am just visiting , but this issue is the same in the NW of England.
I have written to your Staff on-line about this before and got the usual middle of the road meaningless reply.

Today in Aberdeen at the Check Out there were no plastic bags. I usually take my own any Supermarket Bag for Life , but I forgot this morning.

My issue was and still is : 40 Pence for a Paper Bag.
Don't reply with that rubbish that's its more than a paper bag as per your Staff parroting " We are saving the Planet " garbage .

It's made of paper. It's a bag. It cost 40 pence.
So its a 40 pence paper bag.

This may well cost you dear in the long run as I will not shop with you again unless I have my own plastic Bag for Life from any Supermarket.
Do you like your customers advertising Sainsbury's in M&S ?????????

Dutifully opened my 12 days of Christmas , and was given a free percy pig train. I travelled to a store, (Hamilton),[ which is not near-by, and went to pick one up. However, there was none to be had. A member of staff said they had not had any since the 1st day. Spoke to a manager,( as my daughter had gone to another store for her free diffuser, again none available), and inquired as to why none where available. His go to phrase was subject to availability. Whilst that may be right, it was obvious that they had been well understocked and therefore, why have customers go to the bother of opening windows daily, when it was clear many, many customers would not be getting this offer. I think it is a poor show M& S, to entice customers to your stores, with no prospect of getting the free gifts. Certainly would not bother in future. Customer service is extremely poor.