Marks and Spencer Opiniões 

No card with the flowers and no way to ask for help.

I purchased two pillows, which are supposed super soft and comfortable. However, after just one night of using, I found no difference to my sleep quality i.e. I didn't sleep well. The pillows sink flat and do not revert back to their original form unless you plump them up, which is defeating the object of the exercise. Sadly, M&S unlike other stores, does not refund any items which have been used. In other words you purchase blind and £55 for two pillows is not cheap. Very disappionted.

I looked on line at their bedding and saw a king size duvet set we liked as it had a 3 side zip fastener which makes life easier when you’re getting on a bit. When checking if they had it in store it came up as low stock in Rochdale Riverside. We jumped in the car, suffered numerous roadworks and duly parked at Riverside. On entering the store and asking where the bedding was, we were told, sorry we don’t stock bedding. We then asked the very helpful assistant why it was showing in their stock which she obviously couldn’t answer. 20 mile round trip and parking fees plus time wasted. I then went back on their website site to order online but the system wouldn’t accept my M&S e-gift cards. I contacted M&S customer service which was a waste of time so I mailed the CEO, explaining what had happened, I was contacted by a member of his team and all I got was platitudes and sorry, then the have you tried this etc. Iwas so frustrated that I replied to them that they had just lost a customer and a sale. There was no offer of compensating me for the time, fuel and parking due to their incompetent system. I think they still have hangovers from when they were hacked and cannot fix them. Disappointed in a supposedly flag ship British company.

I was out shopping for my daughters school uniform and i was in the carlisle store and was literally taking clothes to the changing room where my daughter was try school uniform on, i was walking back to the changing room with more skirts and trousers aged 10-11 and was being accused by a staff member of being a peeping tom, absolutly disgusting behaviour!!!! I will never visit m&s again!!!

Ordered lingerie. A full week later there is no movement on delivery at all. They have deducted the money from my bank, they got that part done, apart from that nothing has been actioned. Recieved email to be advised of further delays. My question is; if you can't manage to do business in Italy why do it? Then don't provide this option. It is a waste of time for everyone involved apart from frustration. Not good business practice.

Poor quality birthday gift. Flowers, mini cake and a bottle of Prosecco. My Mum sent through a birthday box from M&S. The cake had only 3 days to run and tasted stale and the bouquet was tired and half dead and did not resemble the photo in any way! I did not want to complain to my Mum, she would have felt awful but M&S need to do much better. Their quality is becoming appalling.

I’ll give credit where credit is due although on mine cust sales and cust service online has clearly failed me the last in bury st Edmund’s bra department was brilliant and helped me out! She deserves five stars !

Went to get foreign currency from them.two cashiers,one busy one free. Go to the one who’s free . But she’s not logged on so can’t help. So I wait behind the other cashier who’s busy. What happened to customer service?

Just bought British outdoor bred bangers and they are the worst sausages I have ever tasted. I say tasted as I threw them away as I couldn't eat them. The skins must of been plastic because it was nearly impossible to bite through them. Totally a waste of money and as normal with M&S they weren't cheap.

Went into the lingerie part, and got followed by security, I had to return moth bitten pyjamas and have since discovered that the pyjamas are in fact see through ! Thanks for nothing. Best services came from teenager boy on till all other adult staff were extremely rude

I went into Cribbs Causeway, Bristol and was helped by a colleague called David. in the men's department He was helpful, polite and funny and made the whole experience delightful. Good clothes at decent prices as well in a modern and well laid out store. Well done Marks, Well done David.

I used the Bureau de Change at the M&S Glasgow Fort branch and I was appalled at the the rates they gave me. I tried to book online 3 days before but was unable to do so due to their systems being down so I had to go into the store thd day before we flew to get Turkish Lira.
Now I know they have to be paid for their time and I fully expect a difference in the exchange rate but to change £1,250 GBP into Turkish Lira cost me just under £153 which is unbelievably greedy.
I'll never use an M&S branch/shop/bureau /garage ever again

Problem with digital rewards being linked-bank and retail. Wrote to Stuart Machin CEO but staff they say that deal with his e mails don't read your complaint and problems your having and address them.
No customer service.
Will vote with feet.

Ordering a birthday present online for a dear friend , M&S confirmed on the day that the delivery was on the way and than suddenly informing me at 5pm that my delivery was cancelled , leaving my 85 year old friend without her flowers and champagne to celebrate her birthday . Not good enough M&S. I trusted you to deliver our birthday wishes and bring a smile to an old friend on her birthday . Instead of trying to re-deliver, you just decided to refund my order and believe that by offering me a discount next time I use your services, all is well ! Disappointed and very let down .

M&S have deserted their core customers.
Why make a zip front bra that is only available in high cup sizes for the smaller sizes? This makes no sense whatsoever!!! I am a 38 GG. Drove 40 miles to buy 10 bras. Not a single one was suitable. Either not enough support, no separation or so scratchy and uneven at the back that it was like wearing a hair shirt. Clothes no good for British women whose grandmothers shopped here, i.e. women who are 5ft 10 inches and have curves.

Update on message:-
Please be very careful ordering from M&S online. Their delivery driver threatened me and M&S did nothing. Their customer safeguarding is nonexistent.
The police have told me they are very angry that M&S advised me to use valuable police resources when they could have blocked this Evri delivery driver from my address for free. Shame on you M&S.

I am appalled by Marks & Spencer's customer service and complete lack of accountability.
Due to a counter clerk error at the Post Office, a 1.26kg package containing £101.98 worth of Zara items was misdirected and delivered to M&S under tracking number OT531461054GB. 
While Zara acted responsibly when they received the misdirected M&S items and immediately returned them back to me, M&S did the exact opposite. They accepted delivery of my package at their depot, failed to return it, and now claim they "cannot locate it". 
To make matters worse, their Executive Complaints team hide behind website Terms & Conditions to disclaim all financial liability for property physically received into their care. 
Accepting a 1.26kg package that belongs to another retailer, losing it in your warehouse, and telling the customer "bad luck" is completely unacceptable. Zero accountability, poor warehouse management, and disgraceful customer care.

Extremely disappointing loan application experience

I applied for a personal loan with M&S Bank and, after almost two weeks, I still had no decision or meaningful update.

During this time, I had to call several times myself just to find out what was happening with my application. On more than one occasion I was told that I would receive an update within 24–48 hours, but those promised updates never came.

I have an excellent credit history, have never missed payments and have never had problems managing debt, so I found the lack of communication and the length of the process particularly frustrating.

Eventually, I decided to apply with another well-established lender. My application was approved and the money was transferred within hours a completely different experience.

Based on my experience, M&S Bank’s loan application process was extremely slow, poorly communicated and unprofessional. What frustrated me most wasn’t simply having to wait, but repeatedly being given timeframes that were not respected and having to chase them myself for basic information.

I have now decided to withdraw my application and would not personally recommend M&S Bank for a personal loan. A very disappointing experience from start to finish.

Flowers I bought for my daughter from the Crewe store were dying the day after I bought them. £18 I won't be purchasing again.

I have just looked at the Evri site for news of my delivery.
Apparently,yesterday morning my velvet curtains,£109 were DESTROYED!
Trying to contact M& S online is hopeless.
Phones are staffed by incomprehensible androids.
You will replace my curtains sometime witout a scintilla of response.
My last online purchase from you.
Horrible.