Martha Stewart & Marley Spoon Opiniões 5154

TrustScore: 3.5 em 5

3,4

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Classificada 2 em 5 estrelas

Been ordering from Marley spoon for about a year or more. The quality of the food, and the recipes have been really good, compared to similar companies. At first they were getting it right. The deliv... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

We really like the quality of the meat and vegetables etc. much better than hello fresh and blue apron. But, the products are just thrown in the box without any protection or organization. This most r... Ver mais

Classificada 5 em 5 estrelas

I’ve tried three other similar companies and I dumped them all in favor of Marley. Generally more creative and daring, some of these recipes are so simple, yet they come up with combos I’d never have... Ver mais

Classificada 2 em 5 estrelas

Issues with every box. Ingredients are commonly missing. Everything is dumped into a single box, no matter how many meals. Very unorganized. Financially, they don't make things truly "right" when... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Serviço de encomenda de comida online
  2. Fornecedor de produtos alimentares

Escrito pela empresa

We are Martha Stewart & Marley Spoon We love cooking - Martha Stewart & Marley Spoon is making it easier to cook the food you want to eat. We bring together seasonal ingredients, simple, delicious recipes, and make it easy so you can enjoy the fun part - cooking. Experimenting with food is what we do everyday. Our chefs are always in the Martha Stewart & Marley Spoon kitchen creating and perfecting exciting dishes for the weekly menus. Combining fresh, quality ingredients comes naturally to them and by practice they make perfect. Creating simple step-by-step guides along the way makes for an easy experience for cooks at home. Fresh Ingredients We bring great ingredients to your door. Technology allows us to become your local greengrocer, butcher and fishmonger. Or at least it gives us the opportunity to reconnect you with the core values of knowing where your food comes from. Building relationships with sustainable suppliers ensures that we are a lot more than just an online shop. Enjoy a fantastic cooking experience and eat well at the same time. We do everyday!


Informações de contacto

3,4

Aceitável

TrustScore: 3.5 em 5

5 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

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3,4

Todas as opiniões

(5154)

160 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

Better than most, but could still use improvement.

Initially, I was impressed at the higher quality of ingredients (vs Home Chef) e.g., grass fed beef and vegetarian sauce(s). I have found it takes too much time to chop up the garlic that is in a lot of these recipes so just purchased a jar. Most of the meals are quite full of flavor and taste fresh. The last box I got was wrong in more than 1 way and trying to make meatloaf patties w/ ground chicken was a disaster. Hoping their packing people get back to doing a better job.

8 de outubro de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

Wrong ingredients

My last shipment was supposed to be the Steakhouse Beef Tenderloin. I got a package of ravioli instead of the beef. I was very disappointed!

6 de outubro de 2025
Opinião espontânea
logótipo da Martha Stewart & Marley Spoon

Resposta da Martha Stewart & Marley Spoon

Hi Debbie, thank you for your feedback, and we’re very sorry to hear about the mix-up with your order. This isn’t the experience we want for our customers, and we’d like to make it right. Please contact our support team via email, live chat, phone, or at www.marleyspoon.com so we can review your order and provide a suitable solution. Thank you for your patience!

Classificada 1 em 5 estrelas

This whole order was shockingly bad

This whole order was shockingly bad. The Marley spoon meals were horrible except for the “chicken pizza” and the chicken meatballs with Marinara sauce. The lobster ravioli is way too fishy without even tasting like lobster (though the bisque was good.). The cheesecakes were missing. The only things worth eating were the tamales, the cheese plate, the pumpkin muffins and the non-Marley Indian dishes. The Marley meatballs tikka masala were the worst Indian food I’ve ever had and the chipotle chicken tortillas and cheese were pure, flavorless mush I’m assuming due to having been previously frozen and then thawed. It should be noted on the website that all of the Marley meals are previously frozen. I can buy better, cheaper frozen food at the grocery store.

27 de setembro de 2025
Opinião espontânea
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Resposta da Martha Stewart & Marley Spoon

Hi Kay, thanks for your feedback! I am sorry to learn about the dissatisfaction with the recent delivery. If you still require assistance, please provide your comments to our customer care team at contact@marleyspoon.com or through our live chat. All the best!

Classificada 2 em 5 estrelas

The delivery service has gotten…

The delivery service has gotten horrible over the last several months...I am thinking I need to find a new service.

2 de outubro de 2025
Opinião espontânea
logótipo da Martha Stewart & Marley Spoon

Resposta da Martha Stewart & Marley Spoon

Hi Charles, thanks for sharing your feedback. We are sorry to learn that you have been experiencing issues with the delivery partner who services you. Rest assured that any reports will aid in the regular performance evaluations made to all our delivery partners. If you haven't reported the issues already, please reach out to our lovely customer care team, who will be happy to provide assistance and flag the matter for you. Thanks in advance and kind regards.

Classificada 4 em 5 estrelas

WE LIKE THE CONVENENCE AND vatiety of…

WE LIKE THE CONVENENCE AND vatiety of recipes far more than hello fresh. GREAT WAY TO HAVE ALL family members be able to take responsibility for a mean. HOWEVER, TOO MANY meals use POTATOES USED AS SIDES. I AM POTATOES OUT.

4 de outubro de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Upon arrival it was pretty wet inside…

Upon arrival it was pretty wet inside the box
My suggestion for each meal, put all the seasonings ( in separate packages) but in one bag, for each meal.
it would save a lot of time, trying to find everything.also ask the delivery person to ring doorbell, we have to constantly be looking out the door all day, thank you

29 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Tasty

Everything so far has been tasty and my family likes it. Seems like high quality ingredients and a wide variety of recipes. The only less positive is that I have to pick my food almost a week ahead of time but worth it to have good food!

2 de outubro de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Marley Spoon has been just fine

Marley Spoon has been just fine. The quality certainly decreased a little and mistakes were made more often recently which has meant we've looked to another service for a while.

If you truly do love cooking, this is the box for you. Unique and innovative recipes. Sometimes they do miss, and when that happens, they miss hard.

Overall I don't feel negatively about this company, and we'll certainly try it again in the future if need be. Subscribed for about 3 months or so.

2 de outubro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

I went into their site

I went into their site. Saw the menu was not interested and deactivated within minutes. Still got charged for 10 meals that I did not choose. I called immediately when I saw the charge pending to see why im being charged. Of course the phone lines were busy. So I emailed amd I got a copy paste letter saying if I didnt deactivate by the deadline.

Tried the meals and they suck worse then their customer service. Meatballs are tasteless amd soggy. I donated the meals. Most expensive 5 minutes

23 de setembro de 2025
Opinião espontânea
logótipo da Martha Stewart & Marley Spoon

Resposta da Martha Stewart & Marley Spoon

Hi Kristi, thanks for your feedback. We're so sorry to hear that our service has not met your expectations. Of course, this is not the experience we work tirelessly to provide. Please note that our weekly menu is always available at www.marleyspoon.com/menu, where you can browse meals without needing to enter any personal information. Additionally, the first box can be skipped if a request is made prior to the billing date. We apologize for any inconvenience caused. If you need further assistance, you can reach our Customer Care team at contact@marleyspoon.com, chat, or Facebook chat. All the best!

Classificada 4 em 5 estrelas

Satisfied in San Francisco

After months of miss deliveries we are now on track.
The meals are remarkable. I find myself making dishes I would never have tried. We were with another meal kit company for three years. It became repetitive. Not the case with Marley Spoon. Month after month we have a wide selection.
Very happy in San Francisco.

28 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great Meals & Ordering Experience

All meals have been delicious & easy to prepare. The selection of meals is amazing. The delivery service used by Marley Spoon is much better & more reliable than other meal services I have used. I have ordered several times over the last 6-9 months & have been very impressed with the quality of the ingredients.

24 de setembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

I had one of the worst experiences with…

I had one of the worst experiences with Marley Spoon. My box arrived with marinara sauce spilled all over everything — every single ingredient was ruined and had to be thrown away. Nothing could be salvaged.

What made it even more frustrating was the customer service. It took weeks just to get a response, and when they finally replied, the “credit” offered didn’t come close to addressing the fact that the entire order was a complete loss. The delay and dismissive resolution showed me how little Marley Spoon values its customers.

At this point, I don’t even care about the credit. What matters is that Marley Spoon has proven to be unreliable, both in product quality and in customer support. I will not be using their service again, and I certainly will not be recommending them to anyone.

8 de setembro de 2025
Opinião espontânea
logótipo da Martha Stewart & Marley Spoon

Resposta da Martha Stewart & Marley Spoon

Hi Catherine, we’re very sorry to hear about your experience. Receiving a box in that condition and then not getting timely, adequate support is unacceptable, and we completely understand your frustration. Your feedback has been taken on board, and we’ll be working hard to ensure situations like this don’t happen again. Best regards.

Classificada 1 em 5 estrelas

Bruised and poor quality and undersized…

Bruised and poor quality and undersized produce, leaky protein bags that ruin the rest of the ingredients, late deliveries or deliveries that were never sent. I’ll never use them again!

23 de setembro de 2025
Opinião espontânea
logótipo da Martha Stewart & Marley Spoon

Resposta da Martha Stewart & Marley Spoon

Hi J! Thanks for your feedback. I am sorry to learn about the dissatisfaction with the recent deliveries due to the missing and damaged items and late deliveries. Of course, this should never happen. If you still need assistance, please provide your comments to our customer care team at contact@marleyspoon.com (mailto:contact@marleyspoon.com) or through our live channels, either via chat or via phone 866-228-4513. Kind regards!

Classificada 1 em 5 estrelas

First order

First order, ice melted, food warm and two meals had plastic separated form container. Threw it all away. Contacted support with no response. Cancelled service. Then get charged for a second delivery. No email saying it was being sent. Contacted support with no response. Today I get a notice package is out for delivery. Unable to get a hold of ANYBODY at this company.

UPDATE- crazy response from Marley Spoon. Of course I tried emailing and chat- NO RESPONSE!

15 de setembro de 2025
Opinião espontânea
logótipo da Martha Stewart & Marley Spoon

Resposta da Martha Stewart & Marley Spoon

Hi Young, thanks for your review and we apologize for the bad experience you encountered. Currently, our phone lines are closed and we advise our customers to contact us through the chat option when they try to call our number. You can also email us or send a direct message through Facebook. Furthermore, we look forward to hearing your feedback and to helping you. All the best, The Marley Spoon Team.

Classificada 1 em 5 estrelas

Absolutely dissatisfied 2 weeks in a…

Absolutely dissatisfied 2 weeks in a row got wet boxes, ice packs were completely melted , my jar of pickles were smashed open and water laying in bottom of box i have pictures i sent to them and no response either time I will be canceling my subscription

12 de setembro de 2025
Opinião espontânea
logótipo da Martha Stewart & Marley Spoon

Resposta da Martha Stewart & Marley Spoon

Hi Linda, we’re truly sorry to hear about the repeated issues with your deliveries and that you haven’t received a response to your earlier messages, that’s not the experience we want for our customers. Please reach out to our Customer Support team via email or live chat so we can look into this right away and make it right for you. All the best!

Classificada 4 em 5 estrelas

The recipes are tasty and generally…

The recipes are tasty and generally easy to prepare. I prefer the oven roasted entrees compared to the stove top prepared because there is too much aerosolized oil and it coats every thing in the kitchen!
A major complaint is how you present the recipe instructions…in paragraph form, they are difficult to track when cooking. I would prefer a vertical listing of ingredients and the assembly directions parallel on the right hand side to that…the old fashioned way a listing a recipe.

20 de setembro de 2025
Opinião espontânea

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