Martha Stewart & Marley Spoon Opiniões 5154

TrustScore: 3.5 em 5

3,4

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Classificada 2 em 5 estrelas

Been ordering from Marley spoon for about a year or more. The quality of the food, and the recipes have been really good, compared to similar companies. At first they were getting it right. The deliv... Ver mais

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Classificada 4 em 5 estrelas

We really like the quality of the meat and vegetables etc. much better than hello fresh and blue apron. But, the products are just thrown in the box without any protection or organization. This most r... Ver mais

Classificada 5 em 5 estrelas

I’ve tried three other similar companies and I dumped them all in favor of Marley. Generally more creative and daring, some of these recipes are so simple, yet they come up with combos I’d never have... Ver mais

Classificada 2 em 5 estrelas

Issues with every box. Ingredients are commonly missing. Everything is dumped into a single box, no matter how many meals. Very unorganized. Financially, they don't make things truly "right" when... Ver mais

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Informações sobre a empresa

  1. Serviço de encomenda de comida online
  2. Fornecedor de produtos alimentares

Escrito pela empresa

We are Martha Stewart & Marley Spoon We love cooking - Martha Stewart & Marley Spoon is making it easier to cook the food you want to eat. We bring together seasonal ingredients, simple, delicious recipes, and make it easy so you can enjoy the fun part - cooking. Experimenting with food is what we do everyday. Our chefs are always in the Martha Stewart & Marley Spoon kitchen creating and perfecting exciting dishes for the weekly menus. Combining fresh, quality ingredients comes naturally to them and by practice they make perfect. Creating simple step-by-step guides along the way makes for an easy experience for cooks at home. Fresh Ingredients We bring great ingredients to your door. Technology allows us to become your local greengrocer, butcher and fishmonger. Or at least it gives us the opportunity to reconnect you with the core values of knowing where your food comes from. Building relationships with sustainable suppliers ensures that we are a lot more than just an online shop. Enjoy a fantastic cooking experience and eat well at the same time. We do everyday!


Informações de contacto

3,4

Aceitável

TrustScore: 3.5 em 5

5 mil opiniões

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3,4

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(5154)

160 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Healthy, yummy, no-shopping meals

I am a teacher, and during the school year I want to be able to make no-shopping, no-planning, good-tasting, healthy meals for my family. Marley Spoon has many, many options to choose from. If you are following health guidelines (low fat, low carb), if you want comfort food, or if you want to try an exotic blend of spices, they have something for you.

Each meal comes with easy to follow instructions and fresh ingredients. On the rare occasion that something is damaged during shipping, customer service is easy to contact and has always made good on the problem.

It is very easy to pause your subscription too, so long as you plan ahead. Our family cooks for ourselves during the summer and on school breaks. I go to the website and pause the subscription for those weeks (even the whole summer!) - easy peasy.

My only complaint is that some dietary info is buried behind a couple of clicks. I have to eat low sodium meals, and sodium content is not a search term I can use the way low fat or gluten free is. I can find the information with a few clicks, but I wish it was easier.

Other than that finicky thing, I am very pleased with our Marley Spoon subscription.

19 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Marley Spoon is wonderful

Marley Spoon is wonderful. I’ve been cooking with them for 7 months now and love selecting my meals every week. There are so many choices, I have never had the same meal twice, and have learned some great recipes and cooking techniques that I can take with me if I ever do decide to leave the service. I also love the “chef series” recipes they will offer, which go above and beyond a typical recipe to have you do things like making dough from scratch as part of your recipe, so you can take your experience even further. In my entire time with the service, there was only one delivery issue where my box arrived late and I couldn’t use the ingredients due to a holiday week — customer service took care of me by issuing a sincere apology refunding the cost of my box. Each week I am more confident in my cooking than the last, and enjoy the opportunity to cook cuisines from around the world.

18 de setembro de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

They tend to leave out important…

They tend to leave out important ingredients. For example they forgot to put ground beef in the box for the meatloaf meal. Poor quality control. This has happened to me several times now. It wrecked the whole meal. Then their reply is so weak and doesn'thelp.

14 de setembro de 2025
Opinião espontânea
logótipo da Martha Stewart & Marley Spoon

Resposta da Martha Stewart & Marley Spoon

Hi! I’m so sorry to hear that these deliveries were not up to standards. Of course, this is not the experience we work tirelessly to provide, and we would love to use your feedback for active improvements. For this, please feel free to provide your comments to our customer care team at contact@marleyspoon.com (mailto:contact@marleyspoon.com), chat, phone call, or Facebook chat. Thank you in advance!

Classificada 4 em 5 estrelas

Excellent customer service

Excellent customer service. Meal options are very good with a wide selection. I wish there were a few additional healthy small items to add onto to orders, but I really like Marley Spoon

19 de setembro de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Improvements Being Made

We really have been satisfied with all of the recipes we received so far. We did have an issue with the quality on some of the items, but our concerns were quickly answered to our satisfaction. I’m just holding off to give a five star rating to see if the quality continues. However, as I’ve mentioned, the recipes really are delicious.

19 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I'm really enjoying Marley Spoon

I'm really enjoying Marley Spoon. I'm finding the ingredients are very fresh and good, and the recipes are interesting and tasty. I definitely notice Martha's touch in the recipes!

18 de setembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Unhappy customer …

I left a message because I did not get my steak on my last order and no one has of yet called. The week before my order was messed up. I was compensated.

9 de setembro de 2025
Opinião espontânea
logótipo da Martha Stewart & Marley Spoon

Resposta da Martha Stewart & Marley Spoon

Hi Donna, thanks for your feedback. I am sorry to learn that you were not satisfied with our service. If there's anything we can do to help, please feel free to provide your comments to our customer care team at contact@marleyspoon.com (mailto:contact@marleyspoon.com), or through our live channels, either via chat (available in the bottom right corner of your screen at marleyspoon.com (http://marleyspoon.com/)), or via phone (866-228-4513). All the best.

Classificada 3 em 5 estrelas

Delivery and packaging only negative

We have really liked the food, it is Five-Star. Deducting two stars because we have had trouble receiving delivery a couple of times now. OnTrac reports that they have received the box late. This past week they did not receive it at all.
Also, the box arrives with items tossed out of the inner box and scattered under the ice packs and the meat, and sometimes damaged. And all the items are wet, even though we bring the box in immediately after we receive delivery notification.
Maybe the smaller items should be packaged in a plastic bag or something, to protect them, like Blue Apron?

14 de setembro de 2025
Opinião espontânea
logótipo da Martha Stewart & Marley Spoon

Resposta da Martha Stewart & Marley Spoon

Hello there, thank you for your feedback. We are so happy to hear that you love our food and have rated it "Five-Star." However, we are very sorry to hear that our delivery and packaging have not lived up to your expectations. I understand your frustration with the late deliveries, and that you received a box that was not delivered at all last week. This is definitely not the standard we strive for, and we sincerely apologize for the inconvenience this has caused. Your feedback about the wet, damaged, and scattered items is very valuable to us. Your suggestion to package the smaller items in a bag, similar to other meal services, is an excellent idea. We are committed to improving our packaging, and I will be passing this along to our packaging team to see if this is something we can implement in the future. We want to make this right. Please send us an email at contact@marleyspoon.com or contact us through our website's chat function, so that our customer care team can resolve this for you. All the best!

Classificada 1 em 5 estrelas

What is happening to Marley Spoon- gone dark, meals not delivered, but charged

The meals have always been good- but my meals were supposed to come Tuesday- got a notification late Tuesday that they wouldn’t come until Wednesday but not to worry as they carefully pack the boxes. Wednesday I was notified there was a production error and they wouldn’t arrive until Thursday. They never showed up and I was charged. further, they say my next box is coming Tuesday and have charged my credit card, but considering I never received last weeks and you can not reach anyone I am concerned that there are greater problems.

11 de setembro de 2025
Opinião espontânea
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Resposta da Martha Stewart & Marley Spoon

Hi, thanks for your feedback. I am sorry to learn that you were not satisfied with our service. If there's anything we can do to help, please feel free to provide your comments to our customer care team at contact@marleyspoon.com (mailto:contact@marleyspoon.com), or through our live channels, either via chat, or via phone (866-228-4513). All the best.

Classificada 5 em 5 estrelas

Good food

Good food! We almost always enjoy our recipes and it saves the hassle of planning for weekday meals. We often have leftovers for lunch!

12 de setembro de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

The meals have always been good- but…

The meals have always been good- but they switched to a new delivery service. My meals were supposed to come Tuesday- got a notification late Tuesday that they wouldn’t come until Wednesday but not to worry as they carefully pack the boxes. Wednesday I was notified there was a production error and they wouldn’t arrive until Thursday. I spoke with someone Thursday and she assured me the meals would arrive by the end of the day. They never showed up.

12 de setembro de 2025
Opinião espontânea
logótipo da Martha Stewart & Marley Spoon

Resposta da Martha Stewart & Marley Spoon

Hi Susan, thanks for sharing your feedback. We're truly sorry to hear about your poor experience with our service, this shouldn't have happened. Please don't hesitate to reach out to our support team so we can help. All the best!

Classificada 3 em 5 estrelas

The recipes are tasty but…

The recipes are tasty but the packing of the boxes leaves a lot to be desired. Never fails, every week there is chicken juice all over the contents of the box. If you get something with buns, they are often packed between the ice blocks and smashed.

8 de setembro de 2025
Opinião espontânea
logótipo da Martha Stewart & Marley Spoon

Resposta da Martha Stewart & Marley Spoon

Hi Nick, thank you for your feedback! We’re glad to hear you’re enjoying the recipes, and we truly appreciate you sharing your experience with the packaging. We’ll make sure to pass this along to our team for review. All the best!

Classificada 1 em 5 estrelas

MULTIPLE REASONS NOT TO USE…

MULTIPLE REASONS NOT TO USE DINNERLY/MARLEY SPOON!!
~They are the SAME company with the SAME MO!
~The sign up page says all over it, multiple times, "don't worry because you won't be charged until your box ships" and that "you can cancel any time"... but what they DON'T tell you is that you have signed up to get that very first box, whether you want it or not!
~In order to even create an account you are REQUIRED to put your card information in there... BEFORE you can even pick your meals! So, I thought that there was no harm in creating an account because I can "Cancel at anytime"!
~They have BY FAR the WORST "Costumer Service" I have EVER dealt with!! They are RUDE, inconsiderate, and wholly unhelpful! It doesn't matter to them that they falsified their cancelation practice!
~They even take the lie a step further by actually telling you not to worry because you won't be charged until you pick your meals!
~ Which, btw, are ALL SORTS OF WONKY! You would think the service you pay for includes the amount of dinners for the amount of people you choose, right? Wrong! They give you 4 servings of one meal, 3 of another and some of them are premium meals, which cost extra, so by the time you go to check out, you have to edit the meals to account for the amount of servings you need for each! So, another shady business practice IMO!
~I contacted "Customer Service" and not only were they rude and inconsiderate, but the guy literally told me that it's not THEIR fault that I thought I was canceling and would've be charged!? Like WHAT?! He told me they emailed me to inform me that the first box was on its way, (2 for me because I checked out Dinnerly AND Marley Spoon) ...but why would I be looking out for an email informing me of a delivery that I canceled?🤔 It IS in their terms and conditions, (like the fourth line down and equates to about half a sentence) that you must to contact them directly in order to cancel the first box. But to me, that is NOT being able to cancel at anytime! That's lying to me to get my card information and charge me for meals I DIDN'T CHOOSE even though I basically canceled immediately!
~It should be CLEAR, that you are agreeing to buy the first box AT THE TIME OF SIGN UP, (with the same clarity that they repeat the "canceling anytime" and "not being charged until shipment") that if you don't want it, canceling in the account settings isn't sufficient to stop that first box!
~NEITHER of their delivery drivers followed my delivery instructions!
~The Dinnerly box was a day late, and warm from not following instructions... no help or concern from the "customer service" a-holes!
~The Marley Spoon meals are these piddly little things and look NOTHING like the adverts! Their version of spaghetti and meatballs literally had 4 meatballs and maybe 15 noodles, the green beans were stacked full, though, so I guess good on them!🤔🤷‍♀️👍
~It's false advertising and shady as heck!🤷‍♀️

8 de setembro de 2025
Opinião espontânea
logótipo da Martha Stewart & Marley Spoon

Resposta da Martha Stewart & Marley Spoon

Hi Sheila, thanks for sharing your feedback. We are sorry to learn that you had a poor experience with our systems. 
As you can always keep up to date with our current and upcoming meals at www.dinnerly.com/menu and at www.marleyspoon.com/menu without signing up or providing any form of payment information, when you do click to accept the first order and account creation, at the stage where you add the payment details, the first order is set in place, as informed prior to the account creation, just under the button to confirm the account creation. We are truly sorry to understand that you might not have read that information.
As the colleagues seem to have instructed you, it is indeed possible to cancel your first order as long as you contact us before its billing day. This is stated in our help center and in our terms & conditions. Simply canceling your membership will not result in the automatic cancellation of your first order.
If that is sadly not done, the order is indeed processed and charged for delivery on the mentioned day, noted in the introductory emails sent the moment the account is created. Once an order's cut-off goes past, not even we are able to take any other actions on it.
When it comes to our recipes, our culinary team creates over 100 inspiring dishes every week, including saver recipes, and premium ones, and you can always pick a plan with recipes for 2, or for 4 people, being able to then selected from all those available options. As for the instructions, there are certain restrictions that the drivers will not do, but, overall, there are usually no issues to be accounted for. Once again, we are really sorry for the entire experience.
Feel free to reach out to our lovely customer care team if further assistance is required on this matter, and they will be happy to provide it. Kind regards.

Classificada 1 em 5 estrelas

Received hot spoiled food. No refund.

My box was a day late and everything was completely spoiled. I reached out more than once to try to get a new box or a refund and have yet to hear back. $98 for nothing. It was my first box since 2022 and I am very worried about the next.
**update** After waiting three days to hear back I finally got a reply and was compensated $20 on future boxes. My ENTIRE box was ruined and I was unable to salvage anything to make a full meal. I think a full refund is in order. But I guess paying that much for some spices and tortillas is worth it.

6 de setembro de 2025
Opinião espontânea
logótipo da Martha Stewart & Marley Spoon

Resposta da Martha Stewart & Marley Spoon

Hi Christina, thanks for your feedback. Here at Marley Spoon, we compensate customers for mishaps with their boxes on an ingredient basis. This is because we are unable to send replacement ingredients, so the customer might have to acquire the ingredients affected. 
Please know that we do take into consideration the ingredients’ quantity and their average market value, plus the inconvenience of having to procure any ingredient oneself. As the box was not at the correct temperature, all refrigerated items were compensated, so that you can replace them and complete the recipes. Regardless, you are welcome to reach out to our customer care team for further assistance on this. All the best!

Classificada 5 em 5 estrelas

I was surprised to find I enjoy cooking! Ha!

Overall, I really enjoy being introduced to new ideas and seasonings and recipes & the recipe cards are easy to follow with good visuals. The produce (veggies & fruits) and cheeses and pastas are generally very good the proteins I think they could go a tad higher quality, but overall they are good. I stick with the shrimp & chicken mostly. The coisants are a nice treat too and I have enjoyed some of the holiday recipes. I must like it- as I have been a member for a couple of years now! The variety is nice and I appreciate the new marketplace and I have learned a lot. I have no plans to leave anytime soon. It mixes well with my other shopping : ) thank you MS! Xo PS. Add some inexpensive caviar : )

9 de setembro de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

The company can improve on the delivery…

The company can improve on the delivery of the box's contents. All the ingredients were wet with the contents of the plastic bags holding the gel. I had to wipe each ingredient with a paper towel. The small brown box inside holding the ingredients was wet also. Very messy.

4 de setembro de 2025
Opinião espontânea
logótipo da Martha Stewart & Marley Spoon

Resposta da Martha Stewart & Marley Spoon

Hi Janeine, thanks for your feedback. I'm so sorry to hear that your box arrived in such poor condition. Please note that the contents of the ice packs are non-toxic. If any packaged food has come into contact with the ice pack gel, it is still safe to consume once the packaging has been washed. However, if any unpackaged food comes in direct contact with the ice pack gel, we please ask you to dispose of that food out of an abundance of caution.
If you haven't done so already, please reach out to our lovely customer care team who will be happy to provide assistance on the matter. Thank you in advance. All the best!

Classificada 1 em 5 estrelas

Box arrived 3 days late with spoiled…

Box arrived 3 days late with spoiled food in 96 degree heat. Asked for a refund and have recieved no information since last week regarding that refund. Cancelled upcoming boxes until I get a refund and see today that you are still shipping a box I cancelled 3-days before the deadline.

5 de setembro de 2025
Opinião espontânea
logótipo da Martha Stewart & Marley Spoon

Resposta da Martha Stewart & Marley Spoon

Hi Megan, thanks for sharing your feedback, and apologies for not having addressed the matter earlier. 
Upon verification, we can confirm that your order was indeed sadly delayed 48 hours, being delivered on the 5th instead of the 3rd, hence why, upon your submission of the complaint using the automated complaint system, last Friday, not only all refrigerated items were compensated, but half a box credit was given at the time. 
Please be aware that here, at Marley Spoon, we compensate customers for mishaps with their boxes on an ingredient basis. This is because we are unable to send replacement ingredients, so the customer might have to acquire the ingredients affected. Please know that we do take into consideration the ingredients’ quantity and their average market value, plus the inconvenience of having to procure any ingredient oneself. 
We do understand your disappointment and we really appreciate your feedback. Rest assured, we have passed your comments on to our internal teams for evaluation, as we are always looking to improve our processes
As you have requested a refund instead, the $46.95 were now issued back to your original payment method. Please allow up to 7 business days for the amount to be reflected in your bank account.
When it comes to cancelling prior to the deadline, cancelling the account last night, on the 7th, would, of course, not cancel the order for the 9th, having the usual cut-off for it ended back on September 3rd.
Our apologies for the inconvenience that this has caused you. Feel free to reach out to our lovely customer care team if further assistance is required. All the best!

Classificada 2 em 5 estrelas

Food is ok but hate when they force me to pay for boxes i didn't want or can’t eat

I started with this service over 3 years ago, and loved the recipes then (would have given 5 stars then). I really hate that if i miss an email after some time off because of a busy life, i get sent a random box of kits, often with foods i really dislike. And i get the notification only 3-4 days before ship date, when customer service tells me it is too late to cancel. It feels extremely forced upon, and it’s happened too many times (i learned my lesson too slowly), and is a waste of food and money. Completely quitting this time.

4 de setembro de 2025
Opinião espontânea
logótipo da Martha Stewart & Marley Spoon

Resposta da Martha Stewart & Marley Spoon

Hi Y, thanks for your feedback. We are sorry to learn that our weekly subscription is not suitable to your needs. It is part of it, to get an order automatically processed, following your submitted preferences of course, if no actions are taken on an order. Regardless, you can always change the order frequency to once every other week, once every 2 weeks, or even once a month, however, you will still be required to take actions if you don't want a particular week delivered. Feel free to reach out to our lovely customer care team, who will be happy to provide further information on that. All the best!

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