Amazing service and fantastic bike. Build is top quality and just looks and rides perfectly. People stopping to ask us where did we the bikes as they look so different to your usual. We have fold... Ver mais
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Amazing service and fantastic bike. Build is top quality and just looks and rides perfectly. People stopping to ask us where did we the bikes as they look so different to your usual. We have fold... Ver mais
A empresa respondeu
Durch Zufall kamen wir bei unserem Londonurlaub zu dem Shop MATE. Wir haben uns mit Abdallah so gut unterhalten, dass es fast schade ist, dass wir ja garkein Ebike suchen denn ich habe schon eins :-)... Ver mais
If your going to buy a Mate Bike then I would recommend buying from Matebike.uk. Recent shipping issues (Suez Canal / Brexit) have had an impact on supplies but the customer service team work hard to... Ver mais
A empresa respondeu
Great consumer experience. I phoned Matebike Uk & spoke to Andrew, a very polite & knowledgeable member of their team. I placed my order for the bike before the bank holiday, & requested it a... Ver mais
A empresa respondeu
We are MATEBIKE.UK a Copenhagen-based startup founded in 2016 by the siblings Christian Adel Michael and Julie Kronstrøm Carton who want to engage today’s challenges of dense traffic congestion, climate change and health issues in general by creating unique, fun and affordable electric bikes. If you have any issues please do contact us on sales@matebike.uk or call us on 0203 950 0270 and our dedicated customer service head will be sure to help.
Unit 7 Commonwealth Buildings, SE18 5NS, London, Reino Unido
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Terrible company the bike is excellent but this company has washed there hands of all there uk customers and there warranty’s by liquidating the uk buisness. My bike needs repair under warranty and I get a letter from the liquidators to say it won’t be repaired even although they supply bikes all over Europe to other countries and have perfectly active businesses elsewhere. All because they got done in the uk and closed the buisness down. Well done mate wash your hands off everyone of your customers in the uk while still making millions worldwide. Fraudulent company be aware
Bought a Mate City about 3 months ago and the UK branch has gone under and now I can’t get any warranty work or parts for my bike . I have been messaging the HQ in Copenhagen but have had NO response. . Totally disused with the company.
Great company to deal with, excellent service at competitive prices
Delived on time, meeting expectations
Great price for this product compared to other sites
Booked a test ride online. Came down from Oswestry in Shropshire. Booked day off work and an extra night in a hotel. Turned up and no one was there. I received no notification they would not be open on Good Friday. Very annoyed and disappointed.
Had an order with MateBike UK and everything went well with the buying process and delivery. Unfortunately the item I bought was not comfortable to wear so I returned it. The return process was easy and money returned to my account very quickly. Communication was great during the whole time. Would recommend this company.
Top product and better price than elsewhere!
Speedy delivery.
Mate UK were extremely responsive when I needed a new mounting bracket for the digital read out which was broken in an accident. Strictly speaking this is not a stand alone part available for purchase but they supplied it any way, extremely quickly and at a very supportive price. Absolutely first class customer support.

Resposta da MATE.BIKE UK
I bought my second MATE and I cannot be happier.
The guys are a súper stars, always helpful and best customer service ever.
I always say that when you buy a MATE you not only buy a bike you became a part of a community.

Resposta da MATE.BIKE UK
Purchases came the next day, great service and great deal on panniers

Resposta da MATE.BIKE UK
Disappointed doesn't cover it.
I was very excited to have ordered this bike and looked forward to it believing it to be a premium product. After 1 ride the pedal fell off and MATE have disappeared despite me contacting them several times.

Resposta da MATE.BIKE UK
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