MATE.BIKE UK Opiniões 

228
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Amazing service and fantastic bike. Build is top quality and just looks and rides perfectly. People stopping to ask us where did we the bikes as they look so different to your usual. We have fold... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Durch Zufall kamen wir bei unserem Londonurlaub zu dem Shop MATE. Wir haben uns mit Abdallah so gut unterhalten, dass es fast schade ist, dass wir ja garkein Ebike suchen denn ich habe schon eins :-)... Ver mais

Classificada 5 em 5 estrelas

If your going to buy a Mate Bike then I would recommend buying from Matebike.uk. Recent shipping issues (Suez Canal / Brexit) have had an impact on supplies but the customer service team work hard to... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Great consumer experience. I phoned Matebike Uk & spoke to Andrew, a very polite & knowledgeable member of their team. I placed my order for the bike before the bank holiday, & requested it a... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de bicicletas
  2. Grossista de bicicletas

Escrito pela empresa

We are MATEBIKE.UK a Copenhagen-based startup founded in 2016 by the siblings Christian Adel Michael and Julie Kronstrøm Carton who want to engage today’s challenges of dense traffic congestion, climate change and health issues in general by creating unique, fun and affordable electric bikes. If you have any issues please do contact us on sales@matebike.uk or call us on 0203 950 0270 and our dedicated customer service head will be sure to help.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

228 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

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4,6

Todas as opiniões

(228)

0 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I love my Mate X

I love my Mate X, it’s a very smooth ride & ideal for local commuting

Great Customer service as well when it comes to bike servicing & warranty.

You’re all covered.

21 de outubro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Best services and bikes by far!

Yaseen and Abdullah and the rest of the team from the Spitafield branch, they have been amazing with my bike, they have an amazing customer service and immaculate products, they are always happy to lend a hand with your bike.

19 de outubro de 2022
Classificada 5 em 5 estrelas

Mate Bike is by far the best ebike I have experienced

Amazing service I had tried bikes from vanmoof and cowboy but nothing like Mate bike. The process was seemless from the selection of bike to the vast variety of accessories and modifications. The staff in store were kind and helpful providing me with more than basic knowledge in regards to the bike, warrenty and brand itself many thanks to Yaseen for building my baby and Abdullah for driving me through the order process. Highly recommended 😁

14 de outubro de 2022
Opinião espontânea
logótipo da MATE.BIKE UK

Resposta da MATE.BIKE UK

Many thanks for the 5 Star review Yashen, It means a great deal to us.

Glad to know you're loving your MATE!

Happy Riding
Saad - Customer Success

Classificada 5 em 5 estrelas

Had a Great experience

Had a Great experience, very friendly staff.

17 de outubro de 2022
Opinião espontânea
logótipo da MATE.BIKE UK

Resposta da MATE.BIKE UK

Thank You for the kind words Reza, this means a great deal to us.

Should you need any support, please do not hesitate to contact us

All the best
Saad - Customer Success

Classificada 5 em 5 estrelas

Absolutely awesome bikes and love both…

Absolutely awesome bikes and love both the London stores Covent Garden and Spitalfields 👌
Many thanks for all your help

18 de setembro de 2022
Opinião espontânea
logótipo da MATE.BIKE UK

Resposta da MATE.BIKE UK

Thank You for the 5 Star review, It's highly appreciated.

Kind Regards,
Saad - Customer Success

Classificada 4 em 5 estrelas

Great delivery times

Great delivery times, an online return firm would have been great as I had to explain the reason for return with somebody twice in two messages in a through a second app, didn’t really enjoy that so you lost one star

1 de outubro de 2022
logótipo da MATE.BIKE UK

Resposta da MATE.BIKE UK

Thank You for taking the time to review Stuart, we have a lot of communication channels but for returns It's best to contact us via email.

Really sorry If you had trouble with this, we aim to provide the smoothest communication possible.

For any questions please do not hesitate to contact us

All the best
Saad - Customer Success

Classificada 5 em 5 estrelas

Excellent customer service

This company has always exceeded my expectations, I have had very few problems with my bike but what I’ve had have been sorted in no time at all.
I’m 19 months in and just received a new battery as the old one was playing up.
Saad in the workshop has been amazing keeping me upto date.
The guys are such a friendly bunch providing great support and advise always.
I still love this bike and was the best money I spent in a long time, it still turns heads😁

5 de outubro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent test ride

Excellent test ride! When I arrived, the bike was already there, tested and ready to go. Aylaç has been so helpful explaining all different specs and answering all my questions.

23 de setembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

THESE BIKES ARE AMAZING

THESE BIKES ARE AMAZING!

Visited the MATE store in shoreditch and went for a 15 min test ride. I tried the Mate X and it was amazing, effortless pedaling and a smooth, comfortable ride.

Guess I know what I'll be buying for Christmas, the customer service team has been very helpful so far.

15 de setembro de 2022
Opinião espontânea

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