I’ve tried contacting you guys twice through email and once over the phone. I purchased 2 items from your company and haven’t received my items as of yet even though it’s saying delivered. It wasn’t d... Ver mais
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Leia as opiniões dos outros
Everything was Ok till the end of February. Something has happened with payment methods on the website. My card is not accepted anymore. PayPal option also disappeared. Hope Melijoe return Adyen p... Ver mais
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The order that I placed on Melijoe’s online catalogue two weeks ago was shipped from Nantes France and arrived on my daughter’s doorstep in Vancouver Canada in 4 days! I was super impressed at the sp... Ver mais
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Schneller Versand, Verpackung sehr gut, Preis und Qualität der Kleidung auch sehr gut. Daher die 3 Sterne. 2 Sterne Abzug gibt es für die Abwicklung Rücksendung / Umtausch sowie die versteckten Kosten... Ver mais
A empresa respondeu
Katastrophe
Katastrophe. Totale Abzocke. Ich habe eine Jacke bestellt, die viel größer war als es der Größe entspricht. Habe sie folglich zurückgeschickt. Nun soll ich insgesamt 31€ übernehmen, Rücksendung + irgendwelche intransparenten Gebühren. Den Kundenservice habe ich kontaktiert, hier kann man jedoch nicht von „Service“ sprechen, einfach dreist. Nie wieder Melijoe
8 de março de 2023
Opinião espontânea
Resposta da Melijoe
Dear Jenny,
Thank you for taking the time to leave us a review.
I am sorry that you feel dissatisfied with our returns policy. We strive to always offer our customers a seamless shopping experience from purchase to delivery.
With this said, we also need to look at how the market changes and thus our shipping and return fees may change at times. You can find our delivery and return terms on our website.
We continue to offer wonderful items at a good price on our website.
Feel free to reach out again should you have any further inquiries.
Best regards,
Melijoe
Ich liebe den Online-Shop von Melijoе
Ich liebe den Online-Shop von Melijoe für seine große Auswahl, die hochwertige Kleidung und die sehr guten Angebote. Man kann immer etwas Besonderes finden.
4 de março de 2023
Opinião espontânea
Resposta da Melijoe
Dear customer,
Thank you for taking the time to leave us a review.
We are so pleased to read that you are satisfied with our products!
We strive to always offer our customers a seamless shopping experience from purchase to delivery.
Please do not hesitate to reach out to our Customer Service if there is anything we can assist you with.
We wish you a lovely day!
Best regards,
Melijoe
Resposta da Melijoe
Dear customer,
Thank you for taking the time to leave us a review.
We are so pleased to read that you are satisfied with our products!
We strive to always offer our customers a seamless shopping experience from purchase to delivery.
Please do not hesitate to reach out to our Customer Service if there is anything we can assist you with.
We wish you a lovely day!
Best regards,
Melijoe
Schöne Kinderbekleidung
Schöne Kinderbekleidung! Nur der Transport mit UPS ist für uns nicht gut! Keine Abgabemöglichkeit für Rücksendung im Ort... Auf Homepage von euch keine Alternative oder Möglichkeit der Abholung durch ups...
17 de fevereiro de 2023
Opinião espontânea
Resposta da Melijoe
Dear customer,
Thank you for taking the time to leave us a review.
We are so pleased to read that you are satisfied with our products!
We strive to always offer our customers a seamless shopping experience from purchase to delivery. With this said, we also need to look at how the market changes and thus our shipping and return policies may change at times.
Please do not hesitate to reach out to our Customer Service if there is anything we can assist you with.
We wish you a lovely day!
Best regards,
Melijoe
Bin immer überrascht welch eine große…
Bin immer überrascht welch eine große Auswahl vorhanden ist finde immer was passendes werde wieder bei Bedarf auf sie zurück kommen danke vielmals Mfg.S.Dörr
2 de fevereiro de 2023
Opinião espontânea
Resposta da Melijoe
Dear customer,
Thank you for taking the time to leave us a review.
We are so pleased to read that you are satisfied with our products!
Please do not hesitate to reach out to our Customer Service if there is anything we can assist you with.
We wish you a lovely day!
Best regards,
Melijoe
A company is only as good as it’s customer service! Melijoe failed.
Bought quite a few items and due to random sizing had to send a couple of them back. I opted for an exchange to the next size instead of a refund. I sent these items back (at my own cost) and the 13th Dec and still haven’t received a replacement or refund and it says my package is still in Swedish customs. I’ve tried to speak to customer services, but have only had a response the first time and have been ignored since.
Atrocious customer service that makes it not worth ordering from them in case you have an issue. Has I had known it would take so long I would have just kept them items and moved them on myself as now I’m without the money and have had to buy replacements as it’s taken so long. It’s shambolic and the lack of response from customer service is unacceptable.
31 de janeiro de 2023
Opinião espontânea
Resposta da Melijoe
Dear customer,
Thank you for taking the time to leave us a review.
We are sorry to hear about the inconveniences with your exchange.
Our customer service working on your case has asked you to come back with the tracking number of the shipment so that they can contact the Swedish customs. They are still awaiting your response so please come back to them and they will continue to help you with the package and exchange.
Kind regards,
Melijoe
Returns are impossible/expensive
I have recently ordered some items from Melijoe. All the items came in sizes which didn't correspond to what they were guiding on the website so I have having to exchange everything sent. It now transpires that not only do you have to pay for returns, but you have to return the items to Sweden which costs a small fortune and there appears to be customs duties on top of that! Customer services have been no help whatsoever in working out how to go through the customs process and explaining how to go about this, I have been so disappointed by everything Melijoe have done
17 de janeiro de 2023
Opinião espontânea
Resposta da Melijoe
Dear customer,
Thank you for taking the time to leave us a review.
We are sorry to hear about the inconveniences with your exchange.
Sadly, at the moment we do not offer free returns from your region and hence do not provide the return label. You can find this information including the return address under our terms & conditions on our webiste.
We ship all orders from the EU, therefore taxes and fees may apply if you place an order to a country outside the EU. Therefore we always recommend checking with your local customs office for more information about customs fees imposed by the local customs agency.
Kind regards,
Melijoe
Retourkosten selbst bei Bestellwert < 300€? Pfff
Bei einer Bestellung von über 300€ muss Retour selbst bezahlt werden??? Never again...
Leider gibt Melijoe keine transparente Information zu ihren Retourbedingungen "If you did not receive a return label, please take the return to any courier of your choice, and send the package to..:" Ich würde an eurer Stelle die Kosten mit den Produkten verrechnen. Schade, weil es ansonsten ein toller Shop ist.
7 de janeiro de 2023
Opinião espontânea
Resposta da Melijoe
Dear Alexandra,
Thank you for taking the time to leave us a review.
We strive to always offer our customers a seamless shopping experience from purchase to delivery. With this said, we also need to look at how the market changes and thus our shipping and return fees may change at times. Currently we do not offer free shipping or returns due to increased costs related to transportation.
We continue to offer wonderful items at a good price on our website.
You can find all information on how we handle returns on our website: https://help.melijoe.com/hc/en-us/sections/360004614319-Returns-Exchange
Kind regards,
Melijoe
Tolle Qualität der Produkte
Tolle Qualität der Produkte, prompter Versand und unkomplizierte Retour-Möglichkeit. Immer wieder und immer wieder gerne.
4 de janeiro de 2023
Opinião espontânea
Resposta da Melijoe
Dear customer,
Thank you for taking the time to leave us a review.
We are so pleased to read that you are satisfied with our products and fast delivery!
Please do not hesitate to reach out to our Customer Service if there is anything we can assist you with.
We wish you a lovely day!
Best regards,
Melijoe
Sehr guter Service
Tolle Artikel! Schnelle Lieferung! Vielen Dank! Sehr gerne wieder!
29 de dezembro de 2022
Opinião espontânea
Resposta da Melijoe
Dear customer,
Thank you for taking the time to leave us a review.
We are so pleased to read that you are satisfied with our products and fast delivery!
Please do not hesitate to reach out to our Customer Service if there is anything we can assist you with.
We wish you a lovely day!
Best regards,
Melijoe
Ordered a Tommy Hilfiger boys jumper a…
Ordered a Tommy Hilfiger boys jumper a week before Christmas and came the week of Christmas I was so happy that it came in time. It’s gorgeous the only thing I have to say is when I checked the labels as I needed to wash it and couldn’t help see that it says made in turkey and his Tommy Hilfiger coat says made in China when googled where they make the clothing items it says Vietnam, China. Which has me wondering if I’m paying prices similar to the real for something which isn’t real.
27 de dezembro de 2022
Opinião espontânea
Resposta da Melijoe
Dear Megan,
Thank you for taking the time to leave us a review.
We are so pleased to read that you are satisfied with products and fast deliveries.
We sell the real Tommy Hilfiger products and no copies. However, sometimes a brand have several factories for production depending on what item it is and what fabrics the clothes are made of. Also, year of production matter as brands sometimes change their production factories.
If you want further details regarding the product you received, please do not hesitate to reach out to our Customer Service if there is anything we can assist you with.
We wish you a lovely day!
Best regards,
Melijoe
Parcel apparently delivered but wasn’t…
*edit* 15 days have past with no resolution offered by Melijoe yet. If you don’t mind having your hard earned money taken from you and kept for 1 month while an ‘investigation’ takes place while they try and find the parcel, you’re probably ok to order from them! Still waiting for refund or replacement a month down the line.
Parcel apparently delivered but wasn’t left anywhere. Contacted customer service and told to wait 15 days for this parcel to magically appear. Very disappointed as ordered in time for Christmas holiday but left with nothing and they refuse to send a replacement until 15 days have past.
16 de dezembro de 2022
Opinião espontânea
Resposta da Melijoe
Dear Cara,
Thank you for taking the time to leave us a review.
I really apologize that you did not yet receive your order. This order was sent from our warehouse but cannot be located by the courier UPS. Unfortunately we are not able to offer a solution until the investigation with UPS has come to a conclusion. Our customer service will contact you as soon as we have more information and come back with a solution and compensation for the inconvenience.
We do aplogize for any inconvenience this may cause.
Best regards
Melijoe
Rücksendegebühr 17,95 Euro
Der Anbieter berechnet eine Rücksendegebühr in Höhe von 17,95€. Nicht zeitgemäß und viel zu überteuert. Kinderschuhe für 28,20 Euro bestellt die leider zu klein waren. Nach der Rücksendung hat der Anbieter lediglich 10,25 Euro erstattet. Teures Vergnügen! Never again. Bestellt lieber woanders und unterstützt deutsche Unternehmen wie Otto
21 de dezembro de 2022
Opinião espontânea
Resposta da Melijoe
Dear Nino,
Thank you for taking the time to leave us a review.
We strive to always offer our customers a seamless shopping experience from purchase to delivery. With this said, we also need to look at how the market changes and thus our shipping and return fees may change at times. Currently we do not offer free shipping or returns due to increased costs related to transportation.
We continue to offer wonderful items at a good price on our website.
Kind regards,
Melijoe
New review happy
First of all, we miss communication and got cancelation..
But they gave me really good response and fast shipping for new order.
I’m happy . Recommend this shop!
Thank you so much ..
11 de dezembro de 2022
Opinião espontânea
Resposta da Melijoe
Dear Customer,
Thank you for taking the time to leave us a review.
We are sorry that both of your orders were cancelled. According to the email correspondence there seems to have been some miscommunication. We do aologize about this.
I can see that you have already received further assistance from our Customer Service and hope you are satsfied with the help.
Please do not hesitate to reach out to our Customer Service again if there is anything else we can assist you with.
Have a pleasant day!
Kind regards,
Melijoe
terrible customer service
they sent me a shoe size 8 for an three year old instead of the ordered size 12.. when I tried to contact online, the system kept crashing, when I rang to tell them they said "OK, can you upload a picture", "we don't believe you ordered the size 12 (which was confirmed in my order confirmation email) because it says here size 8 and we don't make mistakes - when I explained, she said: "OK" - when I suggested a better way to deal with this would be to maybe apologise instead of saying ok as it clearly was not ok - she said: "well I don't know what I should be sorry for....." Would a customer bother to ring Sweden from the UK and make stories like this up? Have they ever heard of customer service and how to be polite? If this girl worked for me I would insist on some in house training ... however, what really matters is as no replacement can be offered since the item is sold out, and as I really felt treated incredibly rudely, Melijoe has lost my custom going forward and I shall never buy from you again. Sorry guys, not a good experience! Train your staff!
6 de dezembro de 2022
Opinião espontânea
Resposta da Melijoe
Dear Pia,
Thank you for taking the time to leave us a review.
We are sorry that you have received the incorrect item and that you are not satisfied with the help you have received from our Customer Service.
As we did send out the correct item, according to the information in our system, we need to see photos of the product you have received before we are able to take any further actions.
Our Customer Service agents always makes sure to do their best in order to help you, the customer, with a solution.
Please do not hesitate to reach out to our Customer Service again if there is anything else we can assist you with.
Have a pleasant day.
Kind regards,
Melijoe
My order was supposedly delivered over…
My order was supposedly delivered over 3 weeks ago. Nobody was home, there was no card through the door, no neighbours took in the delivery. I started a claim/investigation with the courier and melijoe. I was told the investigation would take 15 working days, we are now beyond that and melijoe are not responding to any contact! So I've still not got my order, and I'm still out of pocket. Shocking customer service.
3 de novembro de 2022
Opinião espontânea
Resposta da Melijoe
Dear Hannah,
Thank you for taking the time to leave us a review.
We are very sorry to see that you have been experiencing problems with this order.
Our Customer Service has replied to your email and issued a refund for the lost parcel.
We do apologize for any inconvenience this may have caused.
Please do not hesitate to reach out to our Customer Service if there is anything we can assist you with.
Have a pleasant day.
Kind regards,
Melijoe
Amazing customer service!!
Amazing customer service!!
I haven’t actually received customer service as good as this in a very long time.
The lady (unfortunately I forgot her name) on the phone went above and beyond to help me with my order, which had arrived too big for my son.
10 stars I will definitely be shopping here again.
24 de outubro de 2022
Opinião espontânea
Resposta da Melijoe
Dear Taylour,
Thank you for taking the time to leave us a review.
We are so pleased to read that you are satisfied with the assistance you have received from our Customer Service.
Please do not hesitate to reach out to our Customer Service again if there is anything we can assist you with.
We wish you a lovely day!
Best regards,
Melijoe
awful service
awful service. package came very late. i sent a few emails and none were answered. very poor
this is my order number which i included before.....order M1523801
26 de outubro de 2022
Opinião espontânea
Resposta da Melijoe
Dear customer,
Thank you for your message and for taking the time to leave us a review.
I am sorry to hear that you are dissatisfied with your experience. We can sadly not see that you have tried to contact us regarding this order. For future reference, you can find the contact form on our website under customer service.
The shipping method you placed the order with takes 4-8 business days. Your order was delivered within this time frame as the order was placed on Oct 24th and delivered Nov 3rd.
Kind regards,
Melijoe
Mantel mit massiven Mängeln-sehr unfreundlicher und unkulanter Kundenservice!
Ich habe dort als Erstkunde einen sehr teuren Burberry-Trenchcsoat gekauft, den ich mit massiven Mängeln erhielt und diesen dann reklamierte mit aussagekräftigem Fotomaterial.
Dann wurde mir stur und unfreundlich ein 10% Rabatt angeboten- wohlwissend, dass ich keine Chance mehr habe, den Mantel in dieser Größe noch einmal in ordentlicher Ausführung ohne Mängel zu bekommen!
Es wurde dann ganz unverschämt als Begründung genannt, ich hätte ja durch meinen Willkommensrabatt schon einen Nachlass!
Wie bitte?
Dann impliziert das also, dass man, was man mit "Willkommenrabatt" bestellt, ruhig ein Mängelexemplar sein darf?
Das ist dann ja wirklich ein ganz tolles "Willkommensgeschenk"!
Den Rabatt habe ich damit nun auch verloren.
So eine Kundenunfreundlichkeit bei einer berechtigten Reklamation habe ich noch in keinem anderen Unternehmen erlebt!
Ich bin zutiefst enttäuscht von Melijoe.
Hier werde ich sicher nicht noch einmal kaufen.
Man gibt viel Geld aus und wird dann derart respektlos und unfair behandelt.
4 de outubro de 2022
Opinião espontânea
Resposta da Melijoe
Dear Customer,
Thank you for taking the time to leave us a review.
We are very sorry that you have received a product that you are unsatisfied with. Your claim is approved and we are able to offer you a discount of 10% if you wish to keep the item as it is.
However, you are of course welcome to return the product to us for a full refund.
Please do not hesitate to reach out to our Customer Service if there is anything else we can assist you with.
Kind regards,
Melijoe
I Love Melijoe for my 4 yr old twin…
I Love Melijoe for my 4 yr old twin granddaughters!! They sell the hottest cutest best clothing for kids. I've been shopping here since they were born. Great everything from ordering, quality, delivery, packaging and customer service!! Melijoe's the best place for kids clothes!!!!
2 de setembro de 2022
Opinião espontânea
Resposta da Melijoe
Dear Rene,
Thank you for taking the time to leave us a review.
It makes us very happy to read that you are satisfied with your shopping experience with us.
Please do not hesitate to reach out to our Customer Service if there is anything we can assist you with.
We wish you a lovely day!
Best regards,
Melijoe
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