Melijoe Opiniões 226

Awful! BEWARE! They are very dishonest! You pay hundreds in customs fees and don't get it back! Horrible service and so dishonest

Ordered a jacket for my son took 3 days to arrive unfortunately Jacket was
too small so need to return. Spoke to customer services who were very helpful so far everything gone smoothly. I would order a bigger size jacket
but they are out of stock but will use this company again.

EXCELLENT SERVICE, CUSTOMER SERVICE, PRESENTATION. CANNOT WAIT TO SHOP AGAIN

My order was placed on 9/1/2018, and received package on 9/6/2018.

I returned some items on 9/8, and it as been delivered on 9/13 (by DHL shipping history), It's been 6 weeks since the package delivered, but I still have not received the refund till today, 10/22.

I wrote several emails to the customer service, but the reply always "still processing". it's not big money, but it's so annoying to track the refund. I just want to know when the refund could be received?????

Fidèle cliente depuis plusieurs années je déconseille désormais ce site .
Deux colis ont étés livres dans des points relais différents de ceux que j'avais choisis...
Je ne suis pas allée chercher le second.
Un mois plus tard j'attends encore le remboursement .
Deux appels et plusieurs mails au service client n'ont donné que des réponses certes aimables mais inutiles et toutes faites.
Honteux vu la qualité et le prix des articles commandés .
Le client paie en un clic mais c'est bien plus long pour qu'il soit dédommagé.
Une honte .

RUN. Do not purchase anything from this company if you live in the United States. Worst customer service experience that I have ever had. They never shipped my item after claiming it shipped by email. I placed my order on 9/20/2018... 13 days later they still can't answer any basic information like did it ship, is the item sold out, back ordered, etc.... Finally asked for a full refund after 13 days, 4-5 calls to them, long wait times on hold, just to be told to wait 24-48 hours for a response from corporate/warehouse, which never comes. Absolutely terrible.

*** In response to your reply..."light delay" -How is 13 days a light delay because of a time zone difference? Your in France, not Mars. Also its amazing that I got a response in 15 minutes after posting this negative review after not receiving any information from my 5 phone calls to your customer service dept. over a 13 day period. Comical at best.

Do not buy from this company! I paid £11 for next day delivery only for it to come a week later (their reasoning was due to a public holiday in France!) I returned the items as it was time sensitive and was only refunded the costs of the goods. They promised they would refund the shipping and return costs (£20) but a month later I am still waiting for this to be refunded. Luckily I paid with Paypal so I will be escalating this with them now.

I placed an order from USA, which was promtply shiped. 10 days after that, the other seems to be stuck ‘on hold’ in DHL France. I have contacted customer services 3 times and I cannot get a straight answer from them on when the package will be delivered and/or when I will be able to get a refund. This is extremely frustrating and customer services team in the USA has been terribly inefficient in managing the situation. I would recommend to stay away from this website to avoid disappointments.

日本から注文しました。
品揃えかよく、日本円で表示されているので、利用しやすいです。
７回ほど利用していますが、正確に敏速に届き、梱包も良くできていました。
定期的に利用したいと思います。

I have ordered several times from them and I am happy with there products and customer service.

I was so surprised when I read some of the reviews, that I just had to write in about my excellent experiences with Melijoe. I have been ordering from Melijoe for about a year now. I could not be happier with the service and selection and I regularly order clothing for my daughters from their site. My orders come immediately and are well packaged. I've ordered on a Monday morning and have had my package arrive from France by Tuesday afternoon! I appreciate the constant email updates so that I can easily track my package. There have been a couple of times that I called the customer service team with regards to a return or about sizing. Each time I have called, the team was so friendly, helpful and pleasant. I always hang up the phone satisfied. I frequently ordered from other online stores in the past, but now we primarily use Melijoe for their beautiful selection and service!!

I discovered Melijoe about 6 months ago and fell in love with many of the European brands that are impossible to find in the USA. I never ordered an item during this time due to poor reviews about delivery and returns. In the last week I found a Dehry lace dress on their website that I just couldn’t stop thinking about for Easter. It really was so classically and timelessly beautiful. My mother looked at it and also fell in love. We decided to bite the bullet for the sake of this dress and place the order. Actually, my mother was the one who ordered it. I have to say that in the history of purchasing from many higher end retailers I have never had a better experience. Melijoe expressly states during the check out process that the price for customs clearance is included in the total. It also states that you will have delivery within 3 business days for a small fee. The order was placed this past weekend. We received and email correspondence immediately upon checking out verifying the order being placed. First thing Monday morning Melijoe sent and email stating the order was processed by their warehouse and a shipping label was created. On Monday I was able to track the package through the emails Melijoe sent. Tuesday the package arrived in Philadelphia and cleared customs expeditiously. Finally today the package arrived and the correct dress in the correct sizing was neatly placed in a sturdy box. The ordering process and communications from Melijoe were extremely timely and efficient all around. I will not hesitate to order from them again.

On a side note, I have never dealt with Melijoe’s customer service to return an item or to disputed an issue. However, it should be noted that Melijoe is a relatively small company, although growing, in the grand scheme of a businesses. I believe a recent Forbes article stated there was approximately 40 staff members, but I could be misquoting that number. Melijoe is also a very young business so it’s to be expected that certain kinks need ironing out at this point. It’s also safe to say that no business however large or small or old or young is without errors. The more I order I’m bound to run into an issue with any business, which includes Melijoe. When it does occur I plan to work with them to resolve the problem. Like any other business if the transaction agreement and conditions aren’t honored with in a matter of weeks to maybe a month I’d contact my card company and create a dispute to obtain a refund or worst case scenario a charge back. I’m not sure why some of the reviewers below have stated not receiving goods or refunds and yet never contacted their card companies. Something doesn’t make sense about that.

All in all, I’m a smart, cautious and sensible person and my my review is completely accurate and I reccomend purchasing from Melijoe if you see something that piques your interest.

I ordered once at Christmas, had no problem receiving the item but I messaged on their website to request a refund and didn’t hear back, I also emailed to no avail so I would say their customer service leaves a lot to be desired. I won’t be shopping here again, there are other stores with much better service.

I have been a customer since 2016, and the experience has been really good till this day. Would definitely recommend.

I found hard to find sizes and merchandise on this website and ordered them. The service was efficient, products arrived in a timely manner and the merchandise is wonderful! This was my first purchase and will definitely purchase again!

I was a bit sceptical ordering from here after seeing the reviews below but can say I’ve had a good experience. I ordered on credit card and through PayPal to ensure my purchase was safe.
I ordered a Burberry coat that had sold out at the usual site we shop at. The coat came quickly and was packaged lovely.
Only negative is that I ordered through topcashback where melijoe states that they offer 10% for first purchases and this hasn’t been honared

This is my first time buying with melijoe and the experience has been great. Firstly, the website is pleasure to use; then payment was easy; and goods received within 3 working days (I'm located in Australia). Upon opening the box, there was a printed thank you card and the invoiced beautifully enveloped. Items were nicely tissue wrapped (I felt like I was opening a present), And the 4 clothing item I bought were neatly folded. The quality of the items was as pictured and described. Only thing to consider when buying fleece material is that there will be shrinkage after washing, if you account for that then it's not a problem. Lucky I bought a size bigger.

We bought 200$ worth of clothing for our son and were waiting. We tried to call and they didn’t answer then we finally got them on the line and they said they canceled our order. We asked why? She said she had no reason. We never received an email confirming or letting us know they canceled the order only one saying they charged us. We asked to speak to someone and she said no one is in the office although it says open until 7pm. Yet our card statement says we were charged the amount!!! What a f-ing scam! Who does that to inncocent families just trying to shop for a joyous time. Any review they have saying otherwise is simply people they’ve paid to. Such a sad unethical company. Stay away and save yourself the anger, frustration and this company ruining your special moment. This review will be going on every single place I can find. You don’t deserve to have a business.

Très mécontente de ce site de vente par correspondance qui n'assure pas sa mission de livraison. Ma commande n'a pas été déposée dans le relais que j'avais choisi, mais dans le dépôt régional de Mondial Relay qui n'est même pas situé à Rouen (la ville où j'habite).

J'ai appelé quatre fois le service clients en l'espace de 10 jours. À chaque fois, on se confondait en excuses en expliquant qu'on avait effectué une demande de réacheminement et qu'on me contacterait le lendemain, ce qui ne s'est jamais produit. Aucune solution trouvée ou geste commercial proposé.

Mon avis : Melijoe n'a jamais envisagé sérieusement d'organiser le réacheminement de mon colis : ou bien le client prend sa voiture, fait dix kilomètres et perd le temps qu'il croyait gagner en achetant par correspondance ou bien le site récupère le colis non acheminé au terme de quinze de jours de dépôt et procède à un remboursement.

Ajout suite à la réponse de la marque : gardez-vous de ce genre de réponse automatique où vous renouvelez des excuses vides de poids et des paroles vaines. C’est une insulte au consommateur pour qui seuls les faits concrets importent. Vos concurrents organisent la réexpédition des marchandises. Je trouve curieux que vous n’expliquiez pas précisément ici pour votre défense ce que votre collaborateur aurait (conditionnel) à me proposer dans un futur qui reste indefini. J’invite les consommateurs à lire les autres avis renseignés : c’est édifiant.

I totally disagree with the below comments .... I ordered a Moncler coat and it arrived within time and was packaged up beautifully!
I think they are a great company! ..... if you put into this site any other company that you would normally use ... IE ASOS they too come up as a terrible company! .... This site seems to be a platform for only the negative feedback! ... shame really as I had a great experience with them..... so take the comments with a pinch of salt! ;)
Thank you Melirose :)