Mercia Garden Products Opiniões 

4058
TrustScore: 3.5 em 5

3,5

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Item was delivered and problems from the start. First we had many parts that were damaged, complained to the company and they said they would replace. Because of the hot weather we continued to build... Ver mais

Classificada 4 em 5 estrelas

The building itself is excellent quality, really well made and solid. The instructions however seem to forget that it is a ‘corner building’ which means you are likely to be building it quite close... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Worst shed I've ever purchased , very cheap & nasty wood , very brittle even after I creosoted it (creosoted before assembly) , most of the main structure was bent/twisted with lots of knots i had... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Really pleased with my product, I brought a double wooden bike shed, (6ft L 3ft depth 4ft high) the quality is good, easy to erect, wood strips need numbering but just had to measure them to find the... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Centro de jardinagem

Escrito pela empresa

As one of the UK’s largest manufacturers of timber garden products, we go above and beyond to meet the needs of our business partners. Our constant analysis of the market has allowed us to develop an extensive product range that caters for everyone. A well established reputation for quality and service means you can be rest assured that you're in good hands.


Informações de contacto

3,5

Aceitável

TrustScore: 3.5 em 5

4 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 98% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,5

Todas as opiniões

(4058)

253 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Absolutely awful company I should of…

Absolutely awful company I should of had a delivery on 27th March, spoke to several people from the company regarding the delivery . I am still waiting for my delivery was promised I would get a delivery on the 18th still no delivery. Don't buy or use this company.

17 de março de 2026
Opinião espontânea
logótipo da Mercia Garden Products

Resposta da Mercia Garden Products

Thank you for your feedback. I can see that the issues with your order have now been resolved, your delivery has been completed, and a gesture of goodwill has been processed against your order.

We sincerely apologise for the delays and the inconvenience caused.

Classificada 5 em 5 estrelas

Excellent service

Excellent service, delivery was to a tricky location but Mick was extremely helpful and made the process very easy.

13 de março de 2026
Opinião espontânea
logótipo da Mercia Garden Products

Resposta da Mercia Garden Products

Thanks for your great review

Classificada 5 em 5 estrelas

Excellent service

Just had my shed delivered by a very helpful man.
Communications regarding the delivery were very good.
I would recommend this company.

17 de março de 2026
Opinião espontânea
logótipo da Mercia Garden Products

Resposta da Mercia Garden Products

Thanks for your great review!

Classificada 5 em 5 estrelas

Very helpful and polite driver

Very helpful and polite driver, shed arrived on time, was unloaded without my help and I did offer to help. No issues whatsoever

16 de março de 2026
Opinião espontânea
logótipo da Mercia Garden Products

Resposta da Mercia Garden Products

Thanks for your great review!

Classificada 5 em 5 estrelas

Very satisfied customer

Very satisfied customer! The delivery communications were excellent, right from the point of order. The driver Neil kept me updated, arrived on time, and provided an excellent service, handling the items with care and placing them exactly where we needed them, he’s a credit to your company 👍🏻

16 de março de 2026
Opinião espontânea
logótipo da Mercia Garden Products

Resposta da Mercia Garden Products

Thanks for your wonderful review!

Classificada 5 em 5 estrelas

MGP270921 Drop 5 Order 2312809

MGP270921 Drop 5 Order 2312809
Had the pleasure of speaking and meeting Neil the driver who delivered my shed on 13/03/2026. Rang 30 mins beforehand to check I would be there and arrived on time. Happy chappy, very nice and chatty.. thank you Neil 👍

13 de março de 2026
Opinião espontânea
logótipo da Mercia Garden Products

Resposta da Mercia Garden Products

Thanks for your 5 star review!

Classificada 5 em 5 estrelas

Delivery of shed/greenhouse

Neil the delivery driver for my shed/greenhouse was very professional. He knew a lot about the product and was polite and very helpful.

13 de março de 2026
Opinião espontânea
logótipo da Mercia Garden Products

Resposta da Mercia Garden Products

Thanks for your 5 star review!

Classificada 5 em 5 estrelas

Brilliant service and delivery and…

Brilliant service and delivery and product looks to be good quality. V friendly driver with good communication around delivery. Would recommend.

13 de março de 2026
Opinião espontânea
logótipo da Mercia Garden Products

Resposta da Mercia Garden Products

Thanks for your wonderful review!

Classificada 5 em 5 estrelas

Bike shed and delivery

While I haven't yet built my bike shed due to adverse weather, I wanted to review the delivery aspect. I will return to product review at a later date. I was kept informed at all times and regularly updated regarding deliver date and time. The driver, Neil, rang half an hour before he arrived and was spot on. Neil was one of the best delivery drivers I have had. Very pleasant and friendly and in difficult windy conditions extremely helpful. He is a credit to your company and an asset. Thanks Neil!

13 de março de 2026
Opinião espontânea
logótipo da Mercia Garden Products

Resposta da Mercia Garden Products

I am delighted to hear your positive feedback! I will be sure to pass this over to Neil - thankyou again!

Classificada 5 em 5 estrelas

Had Neil come to drop my shed off,what…

Had Neil come to drop my shed off,what a smashing chap was so helpful and well mannered & nice. Made the delivery nice & easy thank you

12 de março de 2026
Opinião espontânea
logótipo da Mercia Garden Products

Resposta da Mercia Garden Products

Thanks for your 5 star review!

Classificada 5 em 5 estrelas

I was contacted last night with a text…

I was contacted last night with a text from my delivery driver, Andy S, saying that he would be with me approximately 7am. At just before 6:50am this morning he arrived and waited outside until just before 7am. He was polite, friendly, approachable and chatty. I offered to help but he declined and continued the delivery in a very efficient and tidy manner; asking where exactly I wanted it all stacked. It was a big, heavy delivery and he completed it all within probably 10 minutes. He made sure to shut my gate properly as he had noticed I had little dogs - not every delivery person is so attentive.

12 de março de 2026
Opinião espontânea
logótipo da Mercia Garden Products

Resposta da Mercia Garden Products

Thanks for your lovely review for Andy, we will be sure to pass this over!

Classificada 5 em 5 estrelas

Excellent Service

Neil was excellent, professional, friendly, communicated everything clearly to us and helped us bring the shed off the truck into our warehouse.

11 de março de 2026
Opinião espontânea
logótipo da Mercia Garden Products

Resposta da Mercia Garden Products

Thanks for your 5 star review!

Classificada 5 em 5 estrelas

Neil was great

Neil was great, helpful and professional.
Regular updates on the delivery. The night before a time window and on the day an update.
Thank you

11 de março de 2026
Opinião espontânea
logótipo da Mercia Garden Products

Resposta da Mercia Garden Products

Thanks for your 5 star review!

Classificada 1 em 5 estrelas

What an awful company and product we…

What an awful company and product we ordered a playhouse for my sons 3rd birthday this was his present, when the product came there was damage to numerous planners in the structure we contracted the retailer sent pictures to be told it had been passed over to the company directly! We waited over the week and in the end gave up as heard nothing so got a joiner to come and fix the damage and put the playhouse together as my sons birthday was approaching we had to pay £120 for the cost of materials to fix the damage and then the charge for the joiners time finally I got a reply saying as we had built the playhouse they would offer £50 towards to damages as the house had been built and there was nothing further that could do, we never received the £50 roll on 5 months the playhouse is starting to mould even though the wood was treated when it was built the door and the window box panels are moulding and again they have asked to information I have supplied asked me when I have replaced the roof liner and retreated the building it’s only 5 months old the playhouse it seems this company don’t care for there customers and sell below par products the playhouse was nearly £800 pounds but hasn’t even lasted 6 months now I’m reluctant to let my boy into it even though this summer would be then he would use it the most!!! Extremely disappointing awful customer service and product!!!! DO NOT BUY

23 de fevereiro de 2026
Opinião espontânea
logótipo da Mercia Garden Products

Resposta da Mercia Garden Products

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.

We’ve looked into this but, unfortunately, haven’t been able to locate an order that matches the details provided. If you’re able to, please contact our Customer Care team directly or update your review with your order number and the name or postcode the order was placed under.

Once we have these details, we’ll be very happy to look into this further and do our best to help.

Kind regards,
Mercia Team

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