Shire Garden Buildings Opiniões 2113

Resposta da Shire Garden Buildings

Há 11 horas

We're sorry to hear that you feel let down by your experience, Carol.

Having reviewed our correspondence, we can see that we initially received photographs of two damaged components and requested further information so we could identify the parts required. Once additional images were received showing further missing items, the matter was referred to our Log Cabin team to verify exactly what replacement components were needed before dispatching anything.

We appreciate that delays while waiting for replacement parts are frustrating, and we apologise for the inconvenience caused. However, we have not advised that your order was cancelled, and our team have been working to establish the correct parts required to ensure the issue is resolved properly.

If you are still awaiting an update, please contact us directly with your order details and we will be happy to review the current status of your case.

Kind regards,

Shire Garden Buildings

Resposta da Shire Garden Buildings

Há 11 horas

Hi Nimmi,

We are sincerely sorry for the experience you have had and fully appreciate your frustration, particularly given the length of time this issue has remained unresolved.

Following a detailed review of your case, we have unfortunately identified that the glazing part number originally provided and quoted for was incorrect. This meant that the replacement glazing supplied was not the correct panel required for your building, despite our efforts to resolve the matter.

We completely understand how disappointing this is, especially after waiting so long for a resolution, and we would like to offer our sincere apologies for the error and the inconvenience this has caused you.

Our team will be contacting you today to arrange the collection of the incorrect glazing and to organise delivery of the correct replacement panel as quickly as possible. We are committed to bringing this matter to a satisfactory conclusion and appreciate the patience you have shown throughout.

Once again, please accept our heartfelt apologies for the delays and frustration caused.

Resposta da Shire Garden Buildings

Há 1 dia

Thank you for your review.

We're really pleased to hear that you found our customer service team helpful and that you're happy with your summer house. It's great to know that you feel you've received good value for money and a positive experience from start to finish.

Thank you for choosing Shire and for taking the time to share your feedback.

Resposta da Shire Garden Buildings

Há 1 dia

Thank you for taking the time to leave such a lovely review.

We're pleased to hear that you were happy with both your summer house and the service you received. While it's unfortunate that the door arrived damaged, we're glad our team was able to resolve the issue quickly and get replacement doors sent out without delay.

Your feedback is greatly appreciated, and we're delighted that you would recommend us to others.

Thank you for choosing Shire, and we hope you enjoy your summer house for years to come.

Resposta da Shire Garden Buildings

Há 1 dia

Thank you so much for your lovely review!

We're delighted to hear that you had such a positive experience with both our customer service team and delivery service. It's great to know the communication kept you informed throughout and that our driver was helpful and friendly on the day.

Most importantly, we're thrilled that you're happy with your new playhouse. We hope it provides many years of enjoyment.

Thank you for choosing Shire and for taking the time to share your feedback — it really does mean a lot to the team! 😊

Resposta da Shire Garden Buildings

Há 2 dias

Thank you for your review. We are sorry to hear that your experience did not meet your expectations.

We appreciate the frustration caused by the delivery issues and the missing components on arrival. Following your contact with us, we investigated the concerns raised and reviewed the photographs provided.

As advised by our Customer Service team, the patchy appearance relates to the factory-applied dip treatment, which is intended as a temporary base coat prior to the building receiving a full preservative treatment after installation. Variations in coverage are a normal characteristic of this process and will be covered once the building receives its final treatment.

We also reviewed the cladding alignment shown in the photographs and confirmed that the variation falls within normal manufacturing tolerances for a timber garden building. Timber is a natural material and minor differences in board profiles and panel alignment can occur.

We do, however, apologise for the inconvenience caused by the missing parts and delivery experience, and we appreciate the opportunity to address your concerns. Your feedback has been noted and shared with the relevant teams.

Resposta da Shire Garden Buildings

Há 2 dias

Thank you for your kind feedback. It's wonderful to hear that your Honeysuckle Arbour has settled so nicely into your garden and is providing the perfect sunny spot to enjoy. We're glad we could assist with the missing part and ensure everything was completed to your satisfaction. Your patience was greatly appreciated, and we're delighted that you're happy with the finished result. Enjoy your arbour and thank you for choosing Shire Garden Buildings. 😊

Resposta da Shire Garden Buildings

Há 2 dias

Thank you for your review. We appreciate your patience while we obtain a quotation for the replacement hinges. As these parts need to be sourced directly from the manufacturer in Italy, unfortunately the process can take a little longer than we'd like.

We understand the inconvenience of having to remove and refit the door each time you need access to your shed, and we're sorry for the delay. Please be assured that we have already contacted the manufacturer and are awaiting their response. As soon as we receive the quotation, we will be in touch.

Thank you for bearing with us, and we hope to have an update for you very soon.

Resposta da Shire Garden Buildings

Há 2 dias

Thank you for taking the time to leave such a lovely review. We're delighted to hear that your order arrived on time and that Christopher provided such friendly and helpful service. We'll be sure to pass your kind comments on to him. It's wonderful to know you're so pleased with your purchase. Thank you for choosing Shire Garden Buildings, and we hope you enjoy your new item for many years to come. 😊

Resposta da Shire Garden Buildings

Há 3 dias

Thank you for taking the time to leave a review.

We're very sorry that your shed arrived with missing components and appreciate the inconvenience this caused. While we're pleased that our customer service team was able to arrange delivery of the missing parts as quickly as possible, we understand this should not have been necessary in the first place.

Your feedback has been noted and will be shared with the relevant teams, as we are always looking for ways to improve our packing and checking processes to help prevent issues like this from occurring.

Thank you again for your patience and understanding, and we hope you enjoy your new shed for many years to come.

Resposta da Shire Garden Buildings

Há 3 dias

Hi Frances,

Thank you for your review.

We're really pleased to hear that you're happy with the playhouse and found the quality and instructions easy to follow.

We're sorry about the issues with the roofing felt though. We completely understand how frustrating it must have been to wait for a replacement, only for that piece to also be the wrong size, especially when it meant the playhouse couldn't be made fully weatherproof straight away.

I'm glad we were able to get the correct felt to you in the end, but we appreciate the inconvenience caused and thank you for your patience while we got it sorted.

We hope your playhouse is now being enjoyed and provides many years of use.

Resposta da Shire Garden Buildings

Há 3 dias

Hi Emma,

Thank you for your review.

We're sorry to hear that you were disappointed with the condition of the log store on delivery.

Having reviewed the photographs provided, the damage appears to be limited to a small section of timber around a natural knot in the wood. Whilst this does not affect the structural integrity or use of the product, we appreciate that it should have been identified before despatch and understand your frustration.

We also appreciate that, having arranged and paid for someone to assemble the log store, you felt you had little option but to proceed with the installation rather than delay matters further.

If you would still like a replacement component to improve the appearance and correct the issue, please contact our customer service team and we will be happy to arrange this for you.

We're sorry that your experience did not meet your expectations and have shared your comments with the relevant teams for review.

Resposta da Shire Garden Buildings

Há 3 dias

Hi,

We're very sorry to read of your experience and appreciate how frustrating this must have been.

We understand your disappointment regarding the lead time provided and the communication you received. While we do our best to keep retailers updated with our current lead times, there are occasions where production schedules can change due to factors beyond our control, resulting in revised delivery dates.

We also apologise if you felt your queries were not handled as promptly as they should have been. This is certainly not the level of service we aim to provide, and your comments will be reviewed internally.

We appreciate your feedback and are sorry that we have left you with such a poor impression of our company.

Resposta da Shire Garden Buildings

Há 3 dias

Thank you for your review.

We're really pleased to hear you were happy with the quality of the carpentry.

It's always great to receive positive feedback, and we appreciate you taking the time to share your experience.

We hope you enjoy your building for many years to come.

Resposta da Shire Garden Buildings

Há 3 dias

Hi Neil,

Thank you for taking the time to leave your review.

We're pleased to hear that your order arrived on time and that you found the delivery driver helpful. However, we're very sorry to read about your experience during assembly and the disappointment this has caused.

Having reviewed our records, I can see that you did contact us regarding your concerns. Unfortunately, as no photographs were provided with the enquiry, the matter was not progressed further and for that I apologise.

We appreciate the detailed feedback you have provided. Whilst timber is a natural material and some movement can occur during storage and transit, we fully understand how frustrating it must have been to encounter components that required clamping and adjustment during assembly.

Your comments have been shared with the relevant teams for review, as we take all customer feedback seriously and are always looking at ways to improve both our products and service.

We're sorry that the building did not meet the expectations you had when placing your order and appreciate you taking the time to bring your concerns to our attention.

Resposta da Shire Garden Buildings

Há 4 dias

Hi Mr Neve,

Thank you for your review.

We're sorry to hear that you're disappointed with the delivery timescale for your order.

We provide our retailers with regular lead time updates; however, it is the retailer's responsibility to ensure these are accurately reflected on their website and at the point of sale.

Having reviewed your order, I can see it is currently booked for delivery on 13th July.

If you no longer wish to proceed with the order, please contact our customer service team and we will be happy to arrange a cancellation so that a refund can be processed through the retailer.

We apologise for any frustration caused and appreciate your feedback.

Resposta da Shire Garden Buildings

Há 4 dias

We are very sorry for the lack of updates and completely understand your frustration, especially given the value of the greenhouse.

Your order is due to be collected from us today by the specialist courier. Once collected, delivery is typically within 3–4 working days and will be coordinated directly by the courier, who will contact you to arrange a suitable delivery date.

We apologise for the delay and lack of communication and appreciate your patience while we work to get your greenhouse delivered as quickly as possible.

Resposta da Shire Garden Buildings

Há 4 dias

Thank you for your feedback. We are sorry to hear that you have been disappointed with your experience.

We appreciate your frustration regarding the delivery delay and the missing finial. As advised at the time, the finial is a decorative component and does not affect the assembly or structural integrity of the arbour, however we understand that you expected to receive a complete product and apologise for the inconvenience caused.

We are also sorry to hear of your concerns regarding the assembly and finish of the building. Timber is a natural material and some movement, expansion and contraction can occur during storage and after installation. During assembly, it is important that all boards are fully engaged and secured before fixings are tightened, as this can affect the appearance of gaps within the cladding and roof sections.

We are disappointed that the product has not met your expectations and would encourage you to contact our customer service team directly with photographs of the areas of concern so that we can review them and assist further.