Really pleased with my product, I brought a double wooden bike shed, (6ft L 3ft depth 4ft high) the quality is good, easy to erect, wood strips need numbering but just had to measure them to find the... Ver mais
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The building itself is excellent quality, really well made and solid. The instructions however seem to forget that it is a ‘corner building’ which means you are likely to be building it quite close... Ver mais
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Worst shed I've ever purchased , very cheap & nasty wood , very brittle even after I creosoted it (creosoted before assembly) , most of the main structure was bent/twisted with lots of knots i had... Ver mais
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Neil (delivery driver) was a pleasure to talk to. The delivery was completed efficiently. I offered help but didn’t have to lift a finger. Please pass on my regards. Mr Simon Gilbert
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Informações sobre a empresa
Escrito pela empresa
As one of the UK’s largest manufacturers of timber garden products, we go above and beyond to meet the needs of our business partners. Our constant analysis of the market has allowed us to develop an extensive product range that caters for everyone. A well established reputation for quality and service means you can be rest assured that you're in good hands.
Informações de contacto
Old Great North Road, NG23 6QN, Newark , Reino Unido
- 01636 821215
- customerservice@merciagp.co.uk
- merciagardenproducts.co.uk
3,5
Aceitável
4 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 99% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The house itself is okay
The house itself is okay - the door is approx 40mm short of the actual opening so It’s not watertight by any stretch. I’m a modelmaker and have built many flat pack items before - this was badly cut with edges not meeting properly.
If we hadn’t allowed one day to build it as a surprise for my son I would have sent it back. But it was too late. Also the customer services is closed over the weekend so no help there either.
26 de abril de 2026
Opinião espontânea
Resposta da Mercia Garden Products
Thank you for taking the time to leave your review.
We are sorry to hear that your playhouse did not meet your expectations. We appreciate how disappointing it must have been to discover issues with the fit of the door and some of the timber after setting aside time to build it as a surprise for your son.
We also apologise that you were unable to contact our Customer Service team over the weekend when you needed assistance. We understand how frustrating that would have been.
Your feedback regarding the door fit, the quality of the timber, and the assembly has been noted and will be shared with the relevant teams as we continue to review and improve our products and service.
We hope your son is enjoying his new playhouse despite the issues you experienced.
Rubbish
Rubbish construction - scratched windows and panels that dont fit- our joiner fixed at extra cost to us but will need to refit the windows and doors when the unscratched version comes- which adds even more cost! They really arent bothered.
21 de julho de 2026
Opinião espontânea
Resposta da Mercia Garden Products
Thank you for taking the time to leave your review.
We are sincerely sorry to hear about the issues you experienced with your shed, including the damaged windows, ill-fitting panels and the additional expense of having a joiner carry out repairs.
We understand how disappointing this must have been and apologise that your experience did not meet your expectations. Your feedback has been shared with the relevant teams.
6ft by 4ft Garden shed
The shed is one of worst things I have ever bought in my life - badly made - the wood is so flimsy and doesn't fit correctly. The instructions are useless.
It was delivered late
Overall I would hope that there other products are better QUALITY.
2 de março de 2026
Opinião espontânea
Resposta da Mercia Garden Products
Thank you for taking the time to leave your review.
We are very sorry to hear that you were disappointed with your shed and that it did not meet your expectations.
We understand your frustration regarding the quality of the timber, the fit of the components, the assembly instructions, and the delayed delivery. This is not the experience we want our customers to have.
Your feedback has been shared with the relevant teams as we continue to review and improve our products, quality standards, and customer experience.
Shed refresh
A well constructed shed for a great price. Clear assembly instructions and all parts were found to be present when build commenced.
Decided to upgrade the perspex windows and used some reclaimed greenhouse glass. Maybe that could be an option that could be included in future ?
All in all great delivery service and great product.
13 de março de 2026
Opinião espontânea
Resposta da Mercia Garden Products
Thank you for leaving us your lovely feedback
Knoledgeable ,helpful Profesional
Knoledgeable ,helpful Profesional
22 de julho de 2026
Opinião espontânea
Resposta da Mercia Garden Products
Thanks for your great review!
Excellent service
Excellent service. Delivered on time no problems at all. Relatively easy assembling the summer house. Very good quality. Very pleased all round
3 de abril de 2026
Opinião espontânea
Resposta da Mercia Garden Products
Thank you for leaving us your lovely review
Although the product is aesthetically…
Although the product is aesthetically pleasing and currently functions well, the assembly process was excessively difficult due to poor instructions and numerous parts, making it a purchase I would not repeat.
19 de abril de 2026
Opinião espontânea
Resposta da Mercia Garden Products
Thank you for taking the time to leave your review.
We're pleased to hear that you are happy with the appearance and performance of your garden building. However, we're sorry to learn that you found the assembly process more difficult than expected due to the complexity of the instructions and the number of components.
We appreciate your feedback and will ensure your comments are shared with the relevant teams as we continue to review and improve our products and assembly guidance.
customer srvice were good but changing…
customer srvice were good but changing delivery time at short notice didsnt help
5 de março de 2026
Opinião espontânea
Resposta da Mercia Garden Products
Thank you for your feedback on our service!
overall the greenhouse is ok only now …
overall the greenhouse is ok only now ! After improvements .....the issue is the roof simply is not strong enough so I had to get a joiner to reinforce with a 4inch roof beam and 3 inch on the sides to support roof and strengthen because the frame and technique of putting the roof together is simply poor ,next time I will just build my own which I now wish I had done from the start
28 de junho de 2026
Opinião espontânea
Resposta da Mercia Garden Products
Thank you for taking the time to leave your review.
We're sorry to hear that you were disappointed with the construction of your greenhouse roof and that you felt it necessary to reinforce the structure after assembly.
We appreciate you sharing your experience and understand your frustration at having to carry out additional work. Your comments regarding the roof design and overall construction have been noted and will be passed on to the relevant teams for review.
Thank you again for your feedback.
Dodgy shedPurchased the shed in April for…
Purchased the shed in April for delivery in May. What absolute rubbish ! The larch laps are already splitting although it has had two coats of Cuprinol. Knots are popping out and the floor(if that’s what you would call compressed chipboard) is already sagging. It fits where it touches. I contacted customer services to complain about the quality when it arrived and she said that I could return it at my cost. This would have involved me hiring a haulage company. Don’t touch this company whatever you do, you’re only paying for trouble.
13 de abril de 2026
Opinião espontânea
Resposta da Mercia Garden Products
Thank you for taking the time to leave your review.
We are sorry to hear that you have been disappointed with your shed.
We appreciate your concerns regarding the timber, flooring and your experience with our returns process. We understand your frustration and regret that we have not met your expectations.
Your feedback has been noted and will be shared with the relevant departments for review.
The shed had quite a few splits in the…
The shed had quite a few splits in the wood being nailed too close to edge of timbers , the windows in my opinion wasn’t very adequate being really thin and flimsy
9 de julho de 2026
Opinião espontânea
Resposta da Mercia Garden Products
Thank you for taking the time to leave your review.
We're sorry to hear that your shed did not fully meet your expectations.
As timber is a natural material, small splits and knots can occur; however, we appreciate your concerns regarding the quality of the timber and the positioning of the fixings. We're also sorry to hear that you were disappointed with the windows and found them to be too thin and flimsy.
Your feedback is important to us, and we will ensure your comments are shared with the relevant teams as we continue to improve our products and quality standards.
The quality of the build of the shed is…
The quality of the build of the shed is extremely poor. The shape of the door is terrible it does not have square cut top and bottom edges. The overall construction is frankly embarrassing whoever does the actual build work needs proper training. There must be no quality control in place whatsoever. Sadly this product does not warrant any praise in any way shape or form.
23 de julho de 2026
Opinião espontânea
Resposta da Mercia Garden Products
Thank you for taking the time to leave your review.
We are very sorry to hear that your shed did not meet your expectations.
We appreciate your comments regarding the construction, door fit and overall quality, and we will ensure your feedback is shared with the relevant teams as we continue to improve our manufacturing processes.
What went right?
What went right? Product delivered damaged, staff have inadequate knowledge of product and can't order the right replacements for damaged parts. Rather than deal with a query, staff just delete correspondence without responding. No-one has test-built the product using the instructions as the screw lengths are not correct and lead to dangerous protrusions that dogs can hurt themselves on.
18 de julho de 2026
Opinião espontânea
Resposta da Mercia Garden Products
Thank you for taking the time to leave your review.
We are sorry to hear about the issues you experienced with your order, including the damaged components, replacement parts and assembly instructions.
We appreciate your feedback regarding your interactions with our Customer Service team and will ensure your comments are shared with the appropriate departments for review.
The shed is very poorly made
The shed is very poorly made! So many panels are split and the door doesn’t fit into the frame due to the tongue and groove not being fully in and it has been Nailed gunned in place incorrectly
19 de julho de 2026
Opinião espontânea
Resposta da Mercia Garden Products
Thank you for taking the time to leave your review.
We are sorry to hear that you experienced issues with the condition of the panels and the fit of the door.
We understand how disappointing this must have been and will ensure your comments are shared with our quality team for review.
Abismal customer service and long waits
We ordered a greenhouse in April and it was delivered this week and two builders came to erect it today but missing parts, damaged items we are left with a roofless doorless frame and the quality of the wood is disgraceful. We have tried to resolve and feel as if we are getting responses from an AI bot. We spoke to someone over the phone and she has given a dummy email address. This item cost over £2000 and have had our money all this time. We have now been told we have to wait another 3 weeks for the parts!! It’s almost autumn/winter. Ordered from Waltons website but it isnt a proper company as it all comes from Mercia Garden products. Dont be tempted - terrible experience and would not recommend.
17 de julho de 2026
Opinião espontânea
Resposta da Mercia Garden Products
Thank you for taking the time to leave your review.
We are sincerely sorry to hear about your experience and appreciate how disappointing it must have been to wait several months for your greenhouse, only for it to arrive with missing and damaged parts.
We understand your frustration regarding the additional delay for replacement parts and apologise that we have not met your expectations. Your comments have been shared with the relevant teams for review.
Shocking service
The shed was delivered to the main road with no one even attempting to knock on the front door. The neighbours had to tell me it had arrived.
Then once I managed to get it in the garden to build it, I find the windows were missing. So straight away I made contact with the supplier, for it to take a further 9 days for them to be delivered with not much communication or apology in the mean time.
Then when the windows finally arrived we find they don't even fit correctly!
So we have to try and make an additional frame in the shed to be able to put them in.
The shed is full of not holes and not completely tight so will need to use silicone to seal all the holes.
The customer service is completely shocking! Not once did we receive an apology or anything offered as a way of compensation for all the inconvenience!
Will not be using supplier again.
16 de julho de 2026
Opinião espontânea
Resposta da Mercia Garden Products
Thank you for taking the time to leave your review.
We are very sorry to hear about the issues you experienced with your delivery and the missing windows.
We appreciate how frustrating it must have been to receive an incomplete order and then experience further delays before the replacements arrived. We also apologise that you were left feeling unsupported throughout the process.
Your feedback has been shared with the relevant teams as we continue to improve our products and customer service.
Small Wood store if I could give zero stars I would
Small Wood store - If I could leave zero stars I would
I would not purchase from this company again the customer service team are extremely unhelpful. the products I purchased were of very poor quality considering they cost £94 each . I had to repair both items and they as both came damaged . I had had to wait in from 7am on the morning till they suggested 7 pm for delivery . The item did come before mid day I believe . But the offer to return them would again be the same pick up timings . Which was not at all convenient as I had to take a day off work to wait in. When I reached out to the company they offered me £15.00 in total as compensation and that’s not £15.00 per item but full and final . No discussion no flexibility for poor quality items An Appalling company to deal with who sell shoddy quality items .
8 de julho de 2026
Opinião espontânea
Resposta da Mercia Garden Products
Thank you for taking the time to leave your review.
We are sorry to hear that you were disappointed with both the quality of your wood stores and the service you received.
We appreciate your comments regarding the condition of the products, the delivery experience and the goodwill gesture offered. We understand your frustration and will ensure your feedback is shared with the relevant teams.
These are awfull
These are awfull. They refuse refunds send out half parts of sheds... u contarct them and exspalain. Can we collect they say sure ive baged up some a split and broken down left ready for ya. Then refuse to collect these are AWFULL DO NOT BUY AND DO NOT WASTE YOUR TIME THESE ALL ABOUT THEM SELF TAKING MONEY. GO BNQ STAY WELL AWAY the only 5 star reveiws they got is from the people that work there
15 de julho de 2026
Opinião espontânea
Resposta da Mercia Garden Products
Thank you for taking the time to leave your review.
We are very sorry to hear that you were dissatisfied with your experience.
We appreciate your feedback regarding the collection process and customer service, and we regret that we have left you with such a poor impression of our company.
Your comments have been shared with the relevant teams for review.
I purchased 8x6 overlap apex shed from…
I purchased 8x6 overlap apex shed from b&q
The product is definitely not with £470.
This shed is poorly made the roof panels have a bow in them some slats have cracks down them and the doors is an absolute nightmare to put on. If I could dismantle this and get a refund I definitely would.
10 de julho de 2026
Opinião espontânea
Resposta da Mercia Garden Products
Thank you for taking the time to leave your review.
We are sorry to hear that you are disappointed with your 8x6 Overlap Apex Shed and that you feel it has not represented good value for money.
We appreciate your concerns regarding the roof panels, the condition of some of the timber, and the difficulty you experienced fitting the doors. We understand how frustrating this must have been during assembly.
Your feedback is important to us, and we will ensure your comments are shared with the relevant teams as we continue to review and improve our products and quality standards.
Lee was so helpful
Lee, the driver, was so courteous, professional and so kind. He helped me identify and report a damaged roof part.
He took time to be one of the nicest delivery drivers I've ever met!
Thank you Lee
9 de julho de 2026
Opinião espontânea
Resposta da Mercia Garden Products
Thank you for your great review!
Your lovely feedback will be passed on to our driver
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