Merit Administration Opiniões 

I regret purchasing a warranty from Merit Administration. My car was in the shop for three months, and ultimately, my claim was denied. The communication process throughout this ordeal was frustrating and unpleasant. I subsequently canceled my policy. I strongly advise against doing business with Merit Administration.

I pay $145 a month and I had a problem with my locks (they weren’t locking) and you guys only paid for half and I paid the other half and the deductible. What’s the point of of having you guys if you can’t pay for the issue.

Merit was great,
The dealer was not! The dealer let my car sit. I had it scheduled to be there during my vacation. We come home THE dealer just let it sit there! Merit was informed and my car was fixed immediately! BEWARE of the dealers! 2 repairs in a 3 month time span. OVER 6 grand in repairs! Yeah WE LOVE MERIT! Thank you for having my back!

you have informed wrong information and while taking policy and given false things and didn't cover the basic necessary things

My experience was a pleasant one. Service rep at the dealership communicated with Merit about the diagnoses on my car. Merit approved the work to be done immediately. Ty

Merit is an extended warranty company I would recommend. You were thorough and helpful with my claims. Fortunately for me all my claims were accepted and approved. Thank you and keep up the good work.

I gave your company 5 stars and that within itself, it is a review. I don't usually write a review any more, I have gotten too old and it takes so much of my time and because every company that I work with is asking me for a review too and I feel 5 stars within it self is a wonderful review. If I give your company 5 stars, that should say something to you! To me, it is saying your company did a great job and that I really appreciate your company's work and I feel that should suffice! Thank you for a job well done!

Excellent customer service when I questioned my auto warranty plan. I highly recommend this company.

The worse experience i had ever encountered with a warranty company, they convinced me to leave my existing warranty I should've checked the reviews. They denied my claim stating it was a pre existing issue when documents from the dealership showed that it wasn't but they adjuster still denied it. And they keep giving me the run around when try to get my money back Don't deserve a star fraudulent activity.

I don’t think you all are far on your customers with their claims

My transmission died last week and I sent in all of the paperwork from my last service (in April 2024) including a transmission check. You are trying to claim that since I waited 14000 miles between oil changes that you are unable to help me with my transmission replacement. Even the mechanic at the transmission place told you that shouldn't matter-- this is a transmission issue not an issue with oil change maintenance. I pay a lot of money monthly for what?!?!
I am hopeful that you will still be able to help me!!

Elderly couple with out AC and its 95-100 in south Texas and 3 days now with no response and no idea of if it will be approved for repairs or not. Sent requested documents 2 days ago and they told us they will get back to us at their convenience.

Customer service is very horrible the way they talk to you is ridiculous. How we are suppose to be your clients and you are suppose to be there to help. My transmission went out they claim i didn't get the car serviced i got proof of the service paper now they're claiming i reset a transmission button that cant be located they been looking for reasons to deny my claim. 0/10 I DO NOT RECOMMEND! They are NO HELP. THEY'RE SO BUSY LOOKING FOR A REASON TO DENY YOU.

Customer service is horrible the way they talk to you is not right we are your clients you are there to be help and services. My engine went out in my Hyundai Santa Fe 2018 i have not been in my truck for month waiting on them to make a decision they found a loophole denied my Claim

I'm not sure how when you get your car service and they tell you. You have an engine oil leak and that was on 2/23 . But tell you don't worry about we will monitor it. Let fast forward on March 31 car starts smoking and this is the first sign something is wrong with your car.. Contact Merit to file a claim mind you this is the first ever after paying 2 1/2 years . It wasn't an oil leak but a cooling leak and to top it off they as for all this paperwork that of course they thought I wasn't going to have it. Paperwork was submitted after waiting a week and a half while my car sit in the shop. Only to be told they denied the claim because the vehicle was still being used after I was told it was an engine leak but turn out to be something else. Wow this is a rip off I have 6 more payments and never filed a claim. This is crazy to me the Supervisor talk to you like he don't care about a word you saying. Then threatens to hang up on you. Do not I mean DO NOT GET THIS WARRANT WITH THEM THEY WILL BE YOUR WORST NIGHTMARE!!!!!!!

Very nice over the phone they helped me get through the process of starting a claim, now I am waiting for the mechanic to let me know how much is covered. Thank you !

To be honest, steer clear of this company they are not there to help you. The sales person is very vague when he sells you their warranty definitely leaves out all the most important things that will get your claim denied. They’re very strategic in this, they very much know how to steal your money. They are not there to help you they will deny deny and then deny your claim some more and after that, they’ll just deny it again even when you get them all the paperwork needed. I’ve already put in complaints with the Better Business Bureau on these crooks. They want nothing more than your money. They are not there to help you. They are there to rob you I promise you steer clear of this company they live for money and money is all they care about and they will just steal yours right out from under you. Also they have no compassion and their customer service is awful. I’ve been trying to get them to accept my claim for a month I was told during the sales call I could keep my own mechanic and just keep up with my oil changes and I will be just fine! I’ve done and they still won’t pay my claim. They are awful awful people and they know exactly what they’re doing, again they just want your money they don’t wanna help you at all. I honestly don’t know how people like this sleep at night. They have no problems stealing your money. I honestly do believe they get joy out of robbing people again they just want to steal your money. Please don’t fall for it like I did!! They are bad bad people!!!!!!!!

Very easy to get covered on the phone. Was able to cover my husband and I cars. Glad to have it but hopefully wont have to use it! Thanks

Beware !!!!!! This is the worst company out there period… please shop around for a better warranty company . I had nothing but problems with this company . They will find a way to decline your claim. It was a complete nightmare