Merit Administration Opiniões 

Put me through hoops asking for receipts for all my oil changes cause I do them myself. Garage went to said I needed a transfer case they paid for it still had a problem with my truck wouldn’t pay for it cause they said not paying for a wrong diagnostic was wrong.then darted to nit pick everything about truck. Tried to cancel my policy and got run around.And never got anywhere the person on the phone said she would look into it and call me back never did

I recived a reimbursement check that was a great deal below what I had been told the reimbursement for my AC unit would be

Approved the payment when I needed it to pay for my bill .

The customer service was very helpful. They provided some repair companies that I could contact. Once I received the cost to repair and forwarded it to the them, within a day or so, they was processing a check for me.

I am extremely dissatisfied with Merit Extended Warranty Company's handling of my repair claim. Despite keeping my monthly payments current and my account in good standing, my claim was denied without a written explanation clearly stating why. Merit blamed the Mazda dealership for allegedly misdiagnosing my vehicle, yet relied on the dealership's written report and photographs to make its decision. I trusted the Mazda dealership's expertise in diagnosing Mazda vehicles and expected Merit to fairly evaluate my claim according to my warranty agreement. This experience has left me feeling misled, frustrated, and questioning the value of the coverage I have been paying for. I believe customers deserve transparency, accountability, and a clear written explanation when a claim is denied. I would like Merit to reconsider my claim and provide a detailed explanation supporting its decision. I am extremely dissatisfied with Merit Extended Warranty Company's handling of my repair claim. Despite keeping my monthly payments current and my account in good standing, my claim was denied without a written explanation clearly stating why. Merit blamed the Mazda dealership for allegedly misdiagnosing my vehicle, yet relied on the dealership's written report and photographs to make its decision. I trusted the Mazda dealership's expertise in diagnosing Mazda vehicles and expected Merit to fairly evaluate my claim according to my warranty agreement. This experience has left me feeling misled, frustrated, and questioning the value of the coverage I have been paying for. I believe customers deserve transparency, accountability, and a clear written explanation when a claim is denied. I would like Merit to reconsider my claim and provide a detailed explanation supporting its decision. I also believe that when Merit disputes a diagnosis made by an authorized Mazda dealership, it should not base its decision solely on written statements and photographs. Merit should send a qualified, licensed automotive technician to the dealership to physically inspect the vehicle, verify the diagnosis, and independently assess the necessary repairs before denying a claim. This would help ensure that decisions are based on accurate technical findings rather than assumptions made from a distance. As a paying customer who has kept my warranty payments current, I deserve a fair, transparent, and thorough evaluation of my claim. Denying coverage without an adequate investigation and a clear written explanation undermines my confidence in the company and the value of the extended warranty I purchased.

Unfortunately I did not have a good experience and to cancel the subscription was painful.

I just don't understand why is it taking so long to long to get a measly $25 refund for a tire repair. So far all I have been getting is the run around about my money. This company was recommended thru the dealership where I purchased my car. I advise you to pick another company because this one holds on to your money owed back to you😮🫪 If I could have gave them a 0* I would have! Believe it!!!

Excellent service from Carly Carver-Claims Adjuster. Exceeded all expectations !!!
Thank you
Michael Davis

Had a problem with paper work but it worked out well other then that every thing was good thank you

The process was very easy.

Good communication from the company.

Kyle was great. Process took a little long. Thank you for the service.

Overall, demerit experience was very seamless and easy if it wasn’t for my representative at the dealership, it would’ve been much more difficult. It took a bit more time to expedite since my claim required and inspection that was on site at the dealership that will be working on the car that extended the time that I needed a rental. I was very appreciative that all of the labor on the repair and replacement of parts was covered 100%. I did anticipate that the parts that was nominal charges compared to the labor would have been covered 100% as well but they were not. I was happy to have the $100 deductible but once again the parts portion was $333 out-of-pocket that was not expected. I will be submitting my Car Rental statement to get a reimbursement for the rental. I hope that process goes just as smoothly thank you , Rose Drygala.

Great company to work with

Complete waste of time and money

It was handled promptly and efficiently

Some of my parts was under warranty thank you

Very efficient

It was bad took two months for me to get my truck but happy when I got it back I gave you 4 stars I was satisfied cause my truck is working thank you for having patience