Milkin'Plants Opiniões 125

Resposta da Milkin'Plants

24/01/2025

Thank you very much for your kind words Maggs!💚

Resposta da Milkin'Plants

24/01/2025

Dear Karen,
After reviewing our conversation, I can confirm that our team did not ignore your cancellation request. However, when you requested the cancellation, the order was already in the shipping process and could not be stopped.

Regarding the missing scooping or measuring spoon, we want to clarify that it’s not mentioned anywhere on our website that the product includes a measuring spoon. As for the branded bag, it is the white cotton bag in which the product was delivered.

Lastly, regarding instructions or recipes, we offer a free recipes eBook and a 4-minute video tutorial on how to use the product. If you did not receive these, it would have been sufficient to request them, and we’d have gladly provided them.

Thank you for your feedback, it helps us improve.

Best regards,
Mattia

Resposta da Milkin'Plants

19/01/2025

Dear Céline,

Our email exchanges demonstrate that our support team kept you informed throughout the delay, providing clear reasons for it.

While we understand your request for a 30% refund, this isn’t always feasible. However, we issued an additional 5% refund on top of the 15% discount already applied, giving you a total saving of 20%.

Regarding your comparison to the Alibaba product, we assure you that our milk maker undergoes rigorous quality checks, setting it apart in terms of durability and reliability.

Calling us “pathetic” feels unfair in this context, but we appreciate your feedback and will use it to improve.

Best regards,
Mattia

Resposta da Milkin'Plants

17/01/2025

Dear Ann,

We sincerely apologize for any confusion we may have caused. After reviewing the situation, we found that the issue occurred because your ticket was mistakenly assigned to two different support team members by our system.

If there’s anything else we can clarify or assist you with, please don’t hesitate to let us know.

Best regards,

Resposta da Milkin'Plants

Actualizada a 18/01/2025

Dear Hendrix,

We’ve carefully reviewed our records and can confirm that your order was properly canceled, and your refund was processed successfully yesterday.

Given this, we’re unsure how the situation may have led to concerns about shady tactics or a refusal to issue refunds, as this is absolutely not the case. We take transparency and customer satisfaction very seriously, and we want to assure you that we’ve acted in accordance with our policies.

If there is anything else we can clarify or assist you with, please don’t hesitate to reach out.

Best regards

Resposta da Milkin'Plants

15/01/2025

Dear Neil,

We deeply apologize for the experience you’ve had with your order and the service you received, it falls short of the standards we usually provide.

Unfortunately, during busy holiday period, a combination of factors caused unexpected delays and overwhelmed our customer service team. We are truly sorry for the inconvenience this has caused and want to reassure you that we are actively working to improve our systems and processes to ensure smoother communication and timely deliveries moving forward.

Regarding the return address, while our company is based in the US, we also have UK and EU return addresses available. If our customer service team has not yet provided this information, we will check this immediately and provide the best return address for your location. We apologize once again for the confusion and for any frustration this has caused.

Thank you for bringing this to our attention. Your feedback is invaluable as we strive to improve not just our products but also the service we offer to our customers.

Best regards,
Mattia

Resposta da Milkin'Plants

14/01/2025

Dear Alison,
While our main warehouse is in the US, we can certainly provide a UK or European warehouse address. It seems there may have been some miscommunication with our customer support team, but we’ll look into this as soon as possible to find the best solution for you!

Resposta da Milkin'Plants

14/01/2025

Dear Customer,
We’ve reviewed your email, which is dated January 8th, and would like to clarify that all orders were shipped on January 7th. At that point, we were unable to cancel your order, as the product had already been shipped.
However, rest assured that once the product arrives, you are welcome to return it if you prefer. We’ll work with you to find the best and easiest solution for your situation.
Thank you for your understanding!

Resposta da Milkin'Plants

14/01/2025

Dear Margaret,
Thank you for sharing your feedback. We sincerely apologize for the delay and any frustration caused by the lack of communication regarding your order. We truly regret falling short in this instance.

The delay you experienced was caused by an unexpected high volume of orders during the peak holiday season, including Black Friday and Christmas. This surge created a chain reaction, leading to delays in shipping, stock replenishment, and unfortunately, our response times as our customer support team was overwhelmed by the influx of inquiries. We deeply regret any inconvenience this has caused and are actively working to improve our processes to prevent such issues in the future.

Regarding your concern about international shipping, we’d like to clarify that our warehouse is based in the United States. The shipping routes may pass through various hubs, such as airports, depending on the destination, but this does not mean the product is coming from China. We assure you that our products are handled through our US warehouse before being shipped to customers worldwide.

We’re happy to inform you that we are now back on track and shipping products again. Your order is being processed, and you can expect to receive it soon. We truly appreciate your patience and understanding during this challenging period.

Once again, we sincerely apologize for the inconvenience and thank you for bringing this to our attention. Your feedback is invaluable in helping us improve, and we are committed to providing a better experience moving forward.

Resposta da Milkin'Plants

9/01/2025

Dear Trevor,

We’re truly sorry to hear that your experience with our milk maker didn’t meet your expectations.

We’d like to clarify a few points to help address your concerns. While the baseline duration of our main program is 20 minutes, the program can be stopped at any time. As we recommend, waiting just 5–10 minutes is usually enough to achieve the perfect texture! Additionally, our milk maker has a 600ml capacity.

We’re also sorry to hear that the milk wasn’t quite what you imagined. Sometimes, it takes a little practice to find the best recipe and ingredient combination to suit your taste.

Thank you for your feedback, it’s invaluable in helping us improve our product and your experience!

Resposta da Milkin'Plants

9/01/2025

Dear Kim,

We’re very sorry to hear about your experience, and we sincerely apologize for any inconvenience caused. However, it seems unusual that you haven’t received a refund after requesting it, as this is not how we typically operate.

We’ll speak directly with our customer support team to better understand what happened and will issue a full refund for you immediately.

Thank you for bringing this to our attention, and again, we apologize for the inconvenience.

Resposta da Milkin'Plants

9/01/2025

Dear Mel,
We’re truly sorry that your experience with our milk maker didn’t meet your expectations. I’d like to clarify that our product offers both hot and cold programs, you may want to try the cold program if the hot one isn’t working for you. :)

Regarding the delayed reply, our support team has been a bit overwhelmed recently due to one of our team members leaving. We’re actively looking for a replacement to ensure quicker and more efficient support!

Lastly, while it’s true you might find cheaper alternatives, you’ll also find more expensive ones. Our goal is to strike the perfect balance between quality, reliability, and affordability to provide the best solution possible.

Thank you for your feedback, it helps us continue to improve!

Resposta da Milkin'Plants

14/01/2025

Dear Tracy,
Thank you for sharing your thoughts and feedback, we truly appreciate it. While we’re glad to hear you had a positive experience with our company, we’re sorry to learn that the results with the product haven’t yet met your expectations.

Sometimes, it takes a bit of practice and experimentation to achieve the perfect taste and texture, especially when making oat milk. Oats naturally have a tendency to create a slimy consistency, but this can often be managed by tweaking the recipe or process slightly. For example:

Texture: Using chilled water or rinsing the oats beforehand can help reduce sliminess.
Separation: This is natural for homemade plant-based milk, as no emulsifiers or additives are used, but giving it a good shake before serving should help.
Flavor: Incorporating different combinations of nuts, seeds, or natural sweeteners (like dates) can make a noticeable difference in flavor.
We’d love for you to give it another try! Our team is happy to provide tips and guidance to help you fine-tune your recipes and get the most out of the product. Feel free to reach out if you’d like personalized assistance.

Thank you again for your feedback, it helps us improve and better support our customers on their plant-based milk journey.

Resposta da Milkin'Plants

7/01/2025

Dear Bob,

We always strive to provide the best service to all of our customers, and if we’ve fallen short in your case, we sincerely apologize.

That said, we are always open to genuine feedback and constructive criticism. We’re not perfect, mistakes can happen, but after reviewing the conversation with our customer service team, we noticed a few key points that we’d like to clarify.

You were promptly informed about the delay in your shipping after your first email, including the reason for the delay and the updated delivery date. However, instead of allowing us the time to cancel your order as you requested, you immediately raised a case with your bank. This action caused the bank to lock the funds, meaning that even if we issued a refund, the money would not have been released until the case was resolved.

The only way to process the refund without additional complications was to ask you to withdraw the chargeback. This would have allowed us to issue the refund without incurring the high fees associated with a chargeback. Despite this, and to avoid further delays, we agreed to pay the extra fee and issued a full refund to you.

Given these circumstances, it’s difficult for us to understand the reasoning behind your review, which implies that we attempted to scam you. While we never expected a 5-star review if our service did not meet your expectations, we feel your review was unnecessary and does not accurately reflect the reality of the situation.

The product never arrived because you chose to cancel your order before it was shipped, and the refund was successfully processed, since we immediately closed the chargeback in your favor.

Thank you for taking the time to read this clarification. We truly value your feedback, and we hope this explanation provides some insight.

Best regards

Resposta da Milkin'Plants

7/01/2025

So is mine! Thank you, Marta ✨

Resposta da Milkin'Plants

30/12/2024

Dear Victoria,

Thank you for sharing your feedback, and I’m genuinely sorry to hear about your experience. I want to take this opportunity to address your concerns and clarify a few points.

First, I understand you’ve been in contact with our customer support team. Based on the information they received, I think they believed the issue with the product was not due to a fault but possibly a matter of adjusting the water level or becoming more familiar with the machine. This assumption was made in good faith, as we’ve never encountered this issue before with any of our thousands of customers. That said, we completely respect your concerns, and I apologize if this caused any frustration!

Regarding the UK influencer suggestion, this was something our team proposed with your best interests in mind. Our policy clearly outlines the terms for refunds and returns, and we’ve followed these policies. To help you save a lot on return shipping costs, we thought connecting you with a nearby content creator who would happily try the product could be a win-win solution. I understand this might not have come across as intended, and I apologize if it added to your dissatisfaction.

On the comparison with another brand, I appreciate your input. While we usually avoid comparisons, it’s worth noting that the brand you mentioned is priced at nearly three times the cost of our product. We’re proud to offer a more affordable alternative without compromising on functionality or quality.

Finally, regarding your PayPal dispute, I assure you that opening a case wasn’t necessary. We are more than willing to process a full refund directly, without involving banks or payment providers. I’ve already informed our team, and your refund will be issued promptly.

Once again, I sincerely apologize for this situation. Please know that our aim is always to deliver the best possible product and customer experience. If we fell short in your case, I am truly sorry.

Thank you for your patience and understanding, and I hope this resolution helps address your concerns.

Resposta da Milkin'Plants

28/12/2024

Dear Holger,
I’m sorry to hear that you’ve labeled us as a fraud. I want to reassure you that reaching out to us at our support email would have been enough to get the latest updates about your order! 😊

Our support email is: support@milkinplants.com. You can reach out to request updates, cancellations, or refunds, and we’ll process them immediately, no problem at all!

We want our customers to know that we are a serious company, dedicated to offering the best product and service possible. Scamming people is absolutely not in our intentions!

Please don’t hesitate to reach out to our support team so we can assist you promptly.

Resposta da Milkin'Plants

28/12/2024

Dear Emily,
After reviewing all the recent orders we’ve received from the US, we believe there might be some confusion regarding the brand you’re referring to. We currently have stock in the US and are always happy to cancel orders before shipping for any reason.

It seems you may have been in contact with a different brand, Milky Plant (milkyplant.com), which is not associated with us, Milkin’Plants.

We’d greatly appreciate it if you could verify this and, if it turns out to be the wrong brand, kindly remove this review. However, if this is indeed related to us, please share your order number, and I’ll process a cancellation and full refund right away. That said, I’m confident this might be a mix-up.

Thank you for your patience and understanding!

Resposta da Milkin'Plants

28/12/2024

Dear Laura,
I can assure you that we always strive to provide the best service possible, and I sincerely apologize if we fell short in your case.
I’ve just checked, and I can confirm that your order has been successfully refunded, and you’ve received all your money back as requested. It seems there may have been a misunderstanding with our team, but I’m glad it has now been resolved.😊