MIRTA Opiniões 

3822
TrustScore: 4 em 5

4,1

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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

This is the second time I have purchased a beautiful, unique hand bag from Mirta. Once again you get 10 out of 10. The experience from clicking submit to receiving my delivery was highly personalised,... Ver mais

Classificada 5 em 5 estrelas

Third purchase from my favourite Italian brand. Shipped swiftly from Italy and arrived at the fastest speed possible. Communication is impeccable as my queries were attended to within reasonable time... Ver mais

Classificada 5 em 5 estrelas

You know I love you all! After 28 years at Bloomingdales (in handbags) Chloe to Coach to Chanel, I respect an amazing artisan company. It amazing how quickly and efficiently handbags luxuriously made... Ver mais

Classificada 5 em 5 estrelas

Wonderful service and high quality products. I have purchased from Mirta several times and am always impressed with both the great service and quality products. Once again they kept me informed by... Ver mais

Informações sobre a empresa

  1. Plataforma de comércio online

Escrito pela empresa

Shop iconic handcrafted fashion, 100% Made in Italy, straight from the finest luxury artisans. Our exclusive tradeshow ships worldwide for free.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

4 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,1

Todas as opiniões

(3822)

1 opinião nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

The best quality

The best quality. The belt and cashmere scaft just love love ❤️ I bought it for my partner and he loves ❤️ so much. Thanks Mirta

7 de setembro de 2022
Classificada 5 em 5 estrelas

Excellence

The customer service & personal attention the team at Mirta pays to retailers is nothing short of phenomenal! They are such a pleasure to work with.

6 de setembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

My European “ go to”

Received my bag as indicated. It is lovely. I have purchased many bags from Mirta The quality is amazing and the communication with them is excellent. Will be purchasing more. This is my “go to” for fine luxury goods.

6 de setembro de 2022
Classificada 1 em 5 estrelas

Very bad quality!!

I wrote my review right after receiving the bag and gave 5 stars to it, although the delivery time was a bit long but the sales team was fast in confirming the purchase and answering the questions.
However, to my disappointment, the quality of the bag is rather poor. The paint (?on the edge of the leather) of quite some places started to fall apart. I first thought, these are the folding places and are weak therefore. As long as it stays that way, I can still use this bag. To my disappointment, other places also started to fall apart, so that it is quite embarrassing to carry it around. This is totally not acceptable, especially when they brag about Italian handmade quality and the pride price goes with it!!
I seldom use this bag as it is small and I prefer to use big bags to go out as I have kids and a big bag is more convenient. And even the big bags that I carry quite often do have such a poor quality. I don’t get it.
I wrote to the sales team and sent them pictures of the bag. Nobody reacted to my E-Mail, quite different to when I just bought the bag.
I will NOT buy anything from Mirta anymore, no matter how many advertisement the YouTubers make for them.

5 de setembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Wonderful service and high quality…

Wonderful service and high quality products.
I have purchased from Mirta several times and am always impressed with both the great service and quality products. Once again they kept me informed by email of the progress of the creation of my purchase. When I received my Ginerva 1990 and ALice 6000 they were beautiful and well made. I have received many compliments on them.

5 de setembro de 2022
Classificada 5 em 5 estrelas

Fast shipping and great communication as always :)

Third purchase from my favourite Italian brand. Shipped swiftly from Italy and arrived at the fastest speed possible. Communication is impeccable as my queries were attended to within reasonable time frame. Hope to see more ready off the shelves products in the future!

5 de setembro de 2022
Classificada 1 em 5 estrelas

Mirta has lost a customer sadly

Mirta has lost a customer sadly. I ordered the SARA in a special color CLEARLY LABELLED “teal”. The purpose of this particular bag was to represent ovarian cancer awareness month which is September… I myself am an OB/GYN who had ovarian cancer six years ago… As I noted to the customer service team, matters of life and death are very important to me whereas purchases like this lovely and wonderful but are not matters of life and death… That said this bag is not an expensive and when it came it was very clearly a dark green… The customer service representatives acknowledge that this was in fact not a teal color but that they would not refund, they would not discount, nor would they offer a credit… Many of my colleagues who also purchased a similar bag and had problems with the color or even worse with the quality of the bag received the same response… Sadly it seems that Mirta no longer values the quality it used to…

3 de setembro de 2022
Classificada 5 em 5 estrelas

This is my second Mirta bag.

This is my second Mirta bag.
I can't give any better praise than this. The service is wonderful...always there to help. The Bags I have are exquisite. Such attention to detail and absolutely perfect.

1 de setembro de 2022
Classificada 4 em 5 estrelas

The completion of my handbag was…

The completion of my handbag was delayed due to COVID issues with the artisans which was completely understandable but I hadn't heard anything from you until I reached out. Afterwards, communication and follow-up with staff was excellent! I would recommend better packaging of your items. I agree with a minimal use of packing materials for the benefit of our environment but choose a smaller box so that the item has lesser chance of getting danaged during transport and delivery. I love the handbag!

26 de agosto de 2022
Classificada 1 em 5 estrelas

Terrible

Terrible
Trying to return this for two weeks now and no one is sending me a return label

25 de agosto de 2022
logótipo da MIRTA

Resposta da MIRTA

Hi Marianne,

Thank you for sharing your feedback with us!

The return labels can be created and shared with you only upon receiving your return request on our portal, we have shared the correct link with you via email so that you can deliver your request to us.

We will share with you the return documentation shortly after.

If you have any questions please do not hesitate to contact us again at hello@mirta.com, we are more than happy to assist you.

Thank you so much,
The Mirta Team

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