MIRTA Opiniões 

3822
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

This is the second time I have purchased a beautiful, unique hand bag from Mirta. Once again you get 10 out of 10. The experience from clicking submit to receiving my delivery was highly personalised,... Ver mais

Classificada 5 em 5 estrelas

Third purchase from my favourite Italian brand. Shipped swiftly from Italy and arrived at the fastest speed possible. Communication is impeccable as my queries were attended to within reasonable time... Ver mais

Classificada 5 em 5 estrelas

You know I love you all! After 28 years at Bloomingdales (in handbags) Chloe to Coach to Chanel, I respect an amazing artisan company. It amazing how quickly and efficiently handbags luxuriously made... Ver mais

Classificada 5 em 5 estrelas

Wonderful service and high quality products. I have purchased from Mirta several times and am always impressed with both the great service and quality products. Once again they kept me informed by... Ver mais

Informações sobre a empresa

  1. Plataforma de comércio online

Escrito pela empresa

Shop iconic handcrafted fashion, 100% Made in Italy, straight from the finest luxury artisans. Our exclusive tradeshow ships worldwide for free.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

4 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,1

Todas as opiniões

(3822)

1 opinião nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Satisfied Customer and Great Customer Service

Recently bought a bag from Mirta and I recall clearly it was June my purchase with them. I've got to know Mirta from a YouTube channel, a youtuber introducing these Italian Artisan handmade handbags which interest me. My experience with Mirta for the first time was wonderful. My purchase in June but the bag got caught up and delayed until August due to covid over in Italy and the production has stopped and resume so it took 2 months to reached Malaysia. Despite the long period, I was assured by Mirta's customer service team through emails and their response on the production and delivery status was always updated to me hence I appreciate their response and communications over the 2 months period... I must say I love their service and I will definitely recommend Mirta to everyone who loves artisanal handbags and their workmanship is excellent. Will definately have my next repeat purchase again with Mirta.

23 de agosto de 2022
Classificada 5 em 5 estrelas

The piece is as good as expected

The piece is as good as expected; despite waiting for quite a long while, yet it is still worth as a hand -made pre-order piece.
Thanks so much for the craftsmen’s‘fine art’!

22 de agosto de 2022
Classificada 5 em 5 estrelas

Thank you all for your swift responses…

Thank you all for your swift responses and updates. I absolutely LOVE this bag and I definitely look forward to more purchases in the future. This is what ever shopping experience should feel like. Thank you again!!

21 de agosto de 2022
Classificada 5 em 5 estrelas

Good Experience

The bag is good quality and looks great. Good customer service. I had a question about my order and they answered very quickly. Very professional. I would purchase from the site again.

20 de agosto de 2022
Classificada 1 em 5 estrelas

defective

defective
dent mark
poor quality

19 de agosto de 2022
logótipo da MIRTA

Resposta da MIRTA

Hi Yenting,
Thank you for sharing this valuable feedback with us!

We are very sorry to hear that your handcrafted product doesn't meet your expectations: every item shows signs of human touch in some fashion, as they have been crafted by each brand by hands and every sign of their work makes the products unique!

We have already shared you feedback with the brand and the rest of the team to improve our products and services, thank you for bringing the topic to light!

If you have any questions please do not hesitate to contact us again at hello@mirta.com, we are more than happy to assist you.

Thank you so much,
The Mirta Team

Classificada 3 em 5 estrelas

A BAD experience

As much as I would like to give it 5 stars, I can't do it! It took almost 3 months before I received my order. If I had not made inquiries nobody wouldn't have gotten back to me about the "close down of the workshop due to covid cases". After taking that long the bag is still not up to par. Whoever runs the quality checks of the bag did not do a good job. The stitching on the handle is bad, loose, and poor! If you look at the side view I can see the thread shredding!

18 de agosto de 2022
Classificada 5 em 5 estrelas

Love it!

This is my first time purchasing bag from Mirta and I love it. It is a very well made handbag. I can't wait to use it immediately. The customer service is also superb. They are very helpful and keep me updated on the progress. Thank you very much Mirta. I will definitely recommend you to my family and friends.

18 de agosto de 2022
Classificada 5 em 5 estrelas

My package arrived in a sturdy safe…

My package arrived in a sturdy safe box. The two handbags I ordered had to be specially made and the team at Mirta kept me informed of progress. It was a painless process, the team are professional and efficient. I am very impressed. It was the first time I had used the company and I will let my friends know all about it. Great product - well made - good price - and no import duty to pay to the UK which I had been concerned may be the case. Elena in London

17 de agosto de 2022
Classificada 5 em 5 estrelas

Beautiful bag!

Beautiful bag!! Worth the wait!! Customer service was very helpful and had excellent response to my questions!!

16 de agosto de 2022
Classificada 5 em 5 estrelas

Perfection !!!!!

Perfect! Very good website. Very good and easy to buy staff in MIRTA. Products are high quality!!!!
Servis is great!!!! Absolut Great Idea!
Great Sending! Great bag!!!! I am so happy from my new Bag from Florence. I will order more. 👍👍👍👍👍

16 de agosto de 2022
Classificada 4 em 5 estrelas

My Elvira

Mirta is a great platform for consumers all over the world to get access to Italian artisans.
Though, be prepared to wait a very long time. It's true that there is a suggestive time length for your unique piece to be crafted, but mine took almost 3 times longer due to COVID19.
I ordered a gift for my mom and thought it would arrive on time as I ordered it 2 months in advance, but it still didn't make it on time...
In the end, the product is of great quality and the communication with Mirta representatives was top notch, just not on time.

16 de agosto de 2022
Classificada 5 em 5 estrelas

You know I love you all

You know I love you all! After 28 years at Bloomingdales (in handbags) Chloe to Coach to Chanel, I respect an amazing artisan company. It amazing how quickly and efficiently handbags luxuriously made in Italy can arrive on my doorstep. Millie Fiore!! (Hope I got that right)😚

16 de agosto de 2022
Classificada 4 em 5 estrelas

Nice bags..

I received two of my orders recently and the bags are beautifully made. The quality is amazing and the package came in nicely The only con I have is the waiting period is very long. I had to wait for 2.5 months to get it all done and shipped out due to handmade. Otherwise, everything is perfect!

15 de agosto de 2022

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