Mixperfume Opiniões 

Resposta da Mixperfume

Actualizada a 16/06/2025

Hi Vau’Ve,

We’re truly sorry your first experience didn’t reflect the level of care we aim to provide. After our initial mistake, we immediately prepared a full replacement of your order and shipped it via USPS to:

Vau've Davis
Status: Delivered June 9, 2025 in WESTCHESTER, IL 60154
USPS Link: https://tools.usps.com/go/TrackConfirmAction?tLabels=4206015478939400130109355073202695

We also followed up with multiple emails to confirm delivery and ensure your satisfaction, but unfortunately, we didn’t receive a response.

We value honest feedback—but also fairness. You received a full reshipment and tracking confirmation, and we would’ve gladly resolved anything further had you replied. If there's anything else we can do, our door is still open.

Lidia from Mixperfume Customer Support

Resposta da Mixperfume

30/04/2025

Hi Jill,

Thank you for taking the time to share your thoughts. We're sorry to hear that you were unhappy with your order. After reviewing your case, we understand that your concern was about the size of the 2ml sample you purchased. While the size was clearly stated on the product page, we know that expectations around samples can sometimes differ.

To make things right, we promptly offered a return and sent a prepaid return label to your email for a full refund. Our team also followed up multiple times, but unfortunately, we didn’t receive a response or the returned item. Without that, we were unable to complete the refund process.

If you ever decide to revisit the conversation, we’re still here and happy to assist.

Wishing you all the best,
—The Mixperfume Team

Resposta da Mixperfume

Actualizada a 30/01/2026

Hello Dale Eichhorst,

Thank you for sharing your concerns. According to USPS tracking Number: 420549029300110597204090917799, your order was delivered on March 15, 2025, at 1:36 pm

We’ve attempted to reach you several times to confirm that everything arrived safely and to see if there’s anything more we can do. Please feel free to contact us at info@mixoerfume or via live chat on our website if you still have any questions or concerns. Your satisfaction is our top priority, and we look forward to assisting you.

Sincerely,
Gabriel from Mixperfume Customer Support

Resposta da Mixperfume

Actualizada a 18/03/2025

Hello Andrei,

We’re sorry to hear you feel dissatisfied with your experience. We take pride in providing excellent service and want to clarify the situation. According to the USPS tracking information (Tracking Number: 420112359300110597203921806844), your order was delivered on January 14, 2025, at 3:38 pm to the address provided in Brooklyn, NY.

We’ve also made multiple attempts to reach out to you directly to resolve any issues, but we haven’t received a response. Please contact us at your earliest convenience at info@mixperfume.com so we can assist further. Your satisfaction is our priority, and we look forward to making things right.

Sincerely,
Grace,
Mixperfume Customer Support

Resposta da Mixperfume

1/02/2025

Hi Andrew,

Thank you for sharing your feedback. We truly value our customers and always strive to provide the best service possible.

We’d like to clarify what happened with your order:

On Sep 26, 2024, you initially reached out regarding your order, acknowledging that an incorrect shipping address was entered at checkout:

Your Message to Us:
"Regarding Order #12074: I put in a order a couple weeks ago online and have not received it yet. I went online and noticed it was returned. I looked through the order history and noticed I put the wrong shipping address on the invoice. I still want the order and would like to know what my options are, my shipping address is: 3850 S. Meridian Ave. Lot. 321. Thanks in advance for your services and any help given."
Andrew Soderberg

Once the package was returned to us, we immediately worked on a resolution, which included:
✅ Preparing a complimentary replacement to ship to your correct address
✅ Issuing a full refund for your original order
✅ Following up to ensure everything was received and resolved

Here’s the tracking link for the replacement order:
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9405530109355089184186

We sincerely appreciate your patience throughout the process. While there were a few unexpected challenges along the way, we were committed to making sure you were taken care of and received both your refund and replacement in the end.

Our goal is always to provide a great experience for our customers, and we regret that despite these efforts, you feel disappointed. If there’s anything further we can do to ensure your satisfaction, we’d love the opportunity to make things right. Please feel free to reach out at info@mixperfume.com anytime.

Best regards,
Gabriel from Customer Support
MixPerfume
🌐 www.mixperfume.com
📧 Email: info@mixperfume.com

Resposta da Mixperfume

Actualizada a 21/12/2024

Dear Yelena,

Thank you for sharing your feedback. Your order was shipped and marked as delivered by USPS on December 14, 2024. You can track your package using the following link for more details:
Track Your Package: https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=420070249300110597203817929596
USPS: 420070249300110597203817929596

We’ve been trying to reach you directly at your email address lbolotina@hotmail.com to resolve this matter. If you still haven’t located your package, please contact us at your earliest convenience. You can reach us directly at 786-406-0282 Ext #4 or via email at info@mixperfume.com.

At Mixperfume, we’re committed to ensuring customer satisfaction, and we’re here to assist you every step of the way.

Warm regards,
Gabriel Bonelli
Owner, Mixperfume

Resposta da Mixperfume

Actualizada a 21/12/2024

Dear Kevin,

Thank you for sharing your feedback. According to USPS tracking, your order was delivered on December 14, 2024, at 1:13 PM to your provided address on 3 Presidential Drive, Berlin, NJ 08009.

You can view the tracking details here for your reference:
Track Your Package: https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=420070249300110597203817929596
USPS Tracking Number: 420070249300110597203817929596

We’ve also been in touch via email to ensure your satisfaction and have offered different resolutions to address any concerns (refund or a replacement on us). If you need further assistance, please feel free to contact us directly at info@mixperfume.com or 786-406-0282.

At Mixperfume, we strive to provide excellent customer service and take every concern seriously. We work diligently to ensure that every order is delivered as promised.

Kevin, we truly value your business and appreciate the opportunity to make things right.

Warm regards,
Gabriel Bonelli
Owner, Mixperfume

Resposta da Mixperfume

17/11/2024

Hi SteffiH!

Thank you so much for your wonderful review! 💕 We're thrilled to hear you're pleased with your purchase and enjoying your favorite fragrances. At Mixperfume, we pride ourselves on offering authentic scents—our samples are decanted directly from the original bottles, ensuring the same high-quality fragrance you’d find in department stores.

We’re excited to continue being your go-to for all your favorites and more. If you ever need recommendations or have any questions, don’t hesitate to reach out. Enjoy your fragrances! ✨

Warm regards,
Nicole from Mixperfume 🌸