Modern Aussies Opiniões 

252
TrustScore: 3 em 5

2,8

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Classificada 5 em 5 estrelas

I got the gamestick and it was working fine. Then one day it stopped loading up so I contacted support and got in touch with Ace. He asked for some details, pictures and a short video showing the prob... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Thought we would purchase a pillow & pay express, we tracked it and finally received after 16days, did refund the express postage amount, after we sent an email stating our displeasure. We live and... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

🚨🚨 WARNING🚨🚨 What you see is NOT what you get. Products are cheap knockoffs. Not an Australian company. Operates & Ships from China. Good luck s sending something back or getting a refund. Even... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Fooled by the Aussie name, payed 3 times the price as same product on temu, disappointed in myself for being sucked in like that. Product doesn't cut grass as they show in thier advert, pretty flims... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de artigos domésticos

Escrito pela empresa

Sells Home Decor & Other Household items


Informações de contacto

2,8

Aceitável

TrustScore: 3 em 5

252 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 89% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,8

Todas as opiniões

(252)

25 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Buyer Beware

I purchased a pair of supposedly orthopedic sandals for $54.00. When I recieved them they were very cheaply made and did not fit. They were the same as a pair I got in Bali for $15.00. When I contacted the company regarding this I was offered a $30.00 gift certificate for Modern Aussies or a refund of $15.00 .

So my choice is lose my money or pay more for another pair ( not happening) and get to keep an awful pair of shoes which are not orthopedic and don't fit.
22/10/25 After this review and many phonecalls from the company I have now recieved a full refund . This is a good outcome for me but I don't think it should have taken all this. And the shoes are still cheap

20 de outubro de 2025
Opinião espontânea
logótipo da Modern Aussies

Resposta da Modern Aussies

Dear Joanne,
Thank you for your feedback. We want to ensure that everything has been resolved to your satisfaction. Please be assured that our Resolution Team has been made aware of your case and will contact you directly to discuss your concern and work towards a suitable resolution.
--MA Team

Classificada 5 em 5 estrelas

Greatest appreciation to Modern…

Greatest appreciation to Modern Aussies, particularly Lily for coming to my aid in a delivery bungle. The product Barefoot sneaker are simply the best - I have been off work and have had 2 surgeries on my a broken ankle, with a 3rd one later this year. They are the only enclosed shoes that I have found that I can wear - thanks to my BFF who brought me a pair from Modern Aussies and now I have 2 more in different colours.
In Addition my Physio is impressed and said there is some promising information coming out about these types of shoes

20 de outubro de 2025
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logótipo da Modern Aussies

Resposta da Modern Aussies

Hi there, Vickie!💛

Thank you so much for your heartfelt review. It truly made our day! We’ll be sure to pass on the special shout-out to Lily; she’ll be thrilled to know she was able to help. 😊

We’re so happy to hear that your Barefoot Sneakers are providing comfort during such a challenging recovery journey. It means a lot to us that our products are making a positive difference for you, especially while you’re undergoing surgeries and working closely with your physio. 💪👟

We wish you all the best with your continued recovery and hope the new colours add a little extra joy along the way! If you ever need anything, we’re always here to support you.

Take care and thank you again for choosing Modern Aussies! 🌟

— Cindy

Classificada 1 em 5 estrelas

Scam site

Scam site! Stay away! I thought I was purchasing an orthopaedic pillow. 3 weeks later, I received a very chemical smelling pillow case from China!

17 de outubro de 2025
Opinião espontânea
logótipo da Modern Aussies

Resposta da Modern Aussies

Dear Juby,
I’m sorry to hear about your experience with your order. This is not the standard we aim to provide. The smell goes away after you open the package. However we understand that you are not completely satisfied. We’d love the opportunity to resolve this matter to your satisfaction. Please be assured that our Resolution Team has been made aware of your case and will contact you directly to discuss your concern and work towards a suitable resolution.
--MA Team

Classificada 1 em 5 estrelas

Thieves

Thieves...Stole my money...did not recieve my item. Will not give me a refund or offer me credit, just said oh well and kept my money..no phone number to contact them. Will never buy from these thieves again.

6 de outubro de 2025
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logótipo da Modern Aussies

Resposta da Modern Aussies

Hi Helen,
We’re very sorry to hear about your experience. This is absolutely not the level of service we aim to provide. We want to help resolve this as quickly as possible. Could you provide us your order details and please be assured that our Resolution Team has been made aware of your case and will contact you directly to discuss your concern and work towards a suitable resolution.
--MA Team

Classificada 2 em 5 estrelas

We ordered an air duster for our…

We ordered an air duster for our business over four months ago. The delivery company repeatedly failed to even attempt delivery to a well-known commercial building. After many emails and several months of follow-up, I was told a refund would be processed once they completed their investigation. About two and a half months later, the refund was finally issued, though I wasn’t informed until nearly four months after the original order.

To their credit, communication did improve once they reached out regarding my review, and I’ve added an extra star for the effort they made in the end.

3 de junho de 2025
Opinião espontânea
logótipo da Modern Aussies

Resposta da Modern Aussies

Hi Megan,
Thank you for taking the time to update your review. We truly appreciate it. We’re very sorry for the long delays and the inconvenience caused throughout the process. While we’re glad communication improved and the refund was completed, we completely understand how frustrating the experience must have been, especially for a business purchase. We’re genuinely sorry to hear about the issues you’ve encountered with your order. We’d love the opportunity to resolve this matter to your satisfaction. Please be assured that we're looking for ways to improve our processes. Our Resolution Team has been made aware of your case and may contact you directly to discuss any other issues you may have and work towards a suitable resolution.
--MA Team

Classificada 1 em 5 estrelas

Extended mop

Ordered 19/9/25 no follow up
Expected delivery was 2/10/25
But still sitting with Aramex
No idea when it will be delivered

2 de outubro de 2025
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Resposta da Modern Aussies

Thank you for feedback and I’m truly sorry for the delay with your order.

I’ve checked and can confirm that your parcel is currently in transit and is with Aramex. You can track it through this link https://www.aramex.com.au/tools/track?l=MP0070988728
Unfortunately, delays can sometimes occur once the courier has possession of the package, and this part of the process is outside of our direct control.

That said, we completely understand how frustrating it is to wait beyond the expected delivery timeframe, and we sincerely apologize for the inconvenience caused. Please rest assured we’ll continue to monitor the tracking and follow up with Aramex to ensure your order reaches you as soon as possible.

We truly appreciate your patience and understanding.

Classificada 1 em 5 estrelas

Terrrible product

Terrrible product, so overpriced. Pretends to be Australian but sent from China.

25 de setembro de 2025
Opinião espontânea
logótipo da Modern Aussies

Resposta da Modern Aussies

Hi Karen,
Thank you for your feedback. We’re sorry to hear about your disappointment. We’d love the opportunity to turn this experience around for you. Our team is here to help and ensure you are fully satisfied with your purchase. We’re genuinely sorry to hear about the issues you’ve encountered with your order. Please be assured that our Resolution Team has been made aware of your case and will contact you directly to discuss your concern and work towards a suitable resolution.
--MA Team

Classificada 1 em 5 estrelas

Items NOT made in Australia, they just use that name, inferior imports like a lot of other companies.

Inferior materials,so flimsy and light, only arrived in a plastic bag, floppy straps,bare a mil wide NO cushioned insole support, the add shows strong supportive sandals. They DONT look like the shoes advertised, Also another company uses the same add. They state a money back guarantee but they Don't refund as only offer credits for more (in their shop) products. Make it difficult for returns, so you end up with inferior products. Best to go to a physical shop and try on a shoe.

29 de agosto de 2025
Opinião espontânea
logótipo da Modern Aussies

Resposta da Modern Aussies

Hi Trish
Tthank you for sharing your feedback with us. We’re truly sorry to hear that the sandals didn’t meet your expectations. We’d love the opportunity to resolve this matter to your satisfaction. Please be assured that our Resolution Team has been made aware of your case and will contact you directly to discuss your concern and work toward a suitable resolution.
--MA Team

Classificada 1 em 5 estrelas

Cordless 150mm pruning saw.

Firstly, the delivery took 16 days, despite us paying for express post. The web site stated a maximum of 10 days.
The product when it arrived was not what we ordered.
The pruning saw shown on the website and ordered on August 25th, was different to the pruning saw delivered on the 10th September.
The pruning saw delivered on the 10th was also defective in that the chain guard was two inches or 50 mm shorter than the saw bar, which means in the event of any kickback, the operator would be struck in the face by the unguarded bar and chain.
Lastly, the return information on the website did not give or confirm the return address.
We returned it to the PO Box address on the Australia Post label on the box.
This product was advertised today for $59.95 on TEMU but we were charged $149.99. Normally we would not buy from AMAZON but we just found out that MODERN AUSSIES is owned by AMAZON.

Overall impression is a total rip-off .

Modern Aussies tried to get us to remove our post on Trustpilot with a small cash gift instead of a refund. No dice Modern Aussies. The product was defective and dangerous and despite your plausible reply to consider my concerns you have done nothing to address the safety issue . As an experienced chain saw operator I am very familiar with the safety problems that this 150mm pruning saw presents.
Anyone considering a hand pruning saw should stick with professional products like STIHL. I will never be tempted to stray from trusted brands again, especially if AMAZON has anything to do with it.

10 de setembro de 2025
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logótipo da Modern Aussies

Resposta da Modern Aussies

Hi Edward,
Thank you for bringing this to our attention. We’re truly sorry to hear about the delivery delay, product issue, and the overall frustration this caused. We take quality and safety concerns very seriously, and we’d love the opportunity to resolve this matter to your satisfaction. Please be assured that our Resolution Team has already been notified of your case and will be reaching out directly to assist and work toward a suitable solution as quickly as possible.
--MA Team

Classificada 1 em 5 estrelas

A scam company

A scam company. Buy elsewhere! – I bought a charging station which was supposed to charge 3 devices simulaneously and rapidly. Not only was it extremly slow at charging, it would stop working if more than 1 device was put on it. This was $160.00 full price!

After emailing them asking for a refund they refused to refund me and didn't even want to take a look at it (i.e. they didn't doubt it was faulty, they send them out like that). I've just lodged a complaint with consumer affairs Victoria, hopefully they will take action to stop these scammers.

DO NOT BUY FROM THEM. THEY WILL SCAM YOU.

6 de agosto de 2025
Opinião espontânea
logótipo da Modern Aussies

Resposta da Modern Aussies

Dear Stewart,
We’re very sorry to hear about your experience and sincerely apologize that the product did not meet your expectations. At Modern Aussies, we aim to provide quality products and excellent service, and it’s clear we fell short this time.
Please be assured that our Resolution Team has been made aware of your case and will contact you directly to discuss your concern and work towards a suitable resolution.
--MA Team

Classificada 5 em 5 estrelas

Modern Aussies Mens polarised water sports sunglasses

I had been looking for some new water-sports sunglasses for sailing, looked at the technical reviews of type, colour, coating, buoyancy, wear, etc and found the Modern Aussies offer. I purchased two initially – brown and yellow, then after they arrived within a week and I experienced the clarity, and because of the good price, I purchased another two, this time green and blue. The prices were good, the delivery bot informed me at each stage and they arrived on-time as advised within a week of the order in good protective packaging. While the bright-coloured frames might be a little gaudy for some, it is not unexpected for water sports. The lenses are very clear and polarised. There was no information about visible light transmission rates, the green lenses are subjectively the darkest, blue and brown about the same and yellow best for overcast or lower light conditions. The brown lens appears to give the brightest emphasis to yellow marker buoys in the distance which is important for sailors. I can’t comment on their differences in visibility of fish underwater, as some brands advertise. They don’t appear to float but have a good head strap and the frames have a reasonable head grip so they are difficult to dislodge unexpectedly. The frames don’t look expensive but do the job. All up I’m happy with the purchase, quality and delivery service.

1 de julho de 2025
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Resposta da Modern Aussies

Thanks for the detailed review! It’s great to hear the sunglasses met your sailing needs across multiple lens types and lighting conditions. We appreciate your thoughtful feedback and are glad you're happy with the quality, price, and service.⛵😎

Classificada 4 em 5 estrelas

Thank You

There was an issue with the pressure washer brush but the support team were prompt and helpful with their replies, even at the weekend, and offered ways to solve the problem.
The issue was resolved to my satisfaction.
Thank you to Lee and the Support Team

16 de junho de 2025
Opinião espontânea
logótipo da Modern Aussies

Resposta da Modern Aussies

Thanks so much for your kind feedback! 😊 We're thrilled to hear Lee and the Support Team could help resolve the issue quickly, even over the weekend! 🛠️🙌 Your satisfaction means a lot to us! 💙

Classificada 5 em 5 estrelas

Dear Modern Aussies,

I want to apologise for my earlier frustration — I’ve now received the Modern Aussies retro gaming console and it’s honestly a great little device. The HD screen looks sharp, it runs smoothly, and the game selection is packed with classics.

I was worried at first due to the wait and limited replies, but the product arrived safely and works as advertised. Definitely happy with it now. Thanks again!

11 de julho de 2025
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logótipo da Modern Aussies

Resposta da Modern Aussies

Thank you so much for the update! 😊 We're really glad to hear the console arrived safely and you're enjoying it now 🎮✨ Totally understand the earlier concerns, and we appreciate your patience. Enjoy the nostalgia! 🙌💛

Classificada 1 em 5 estrelas

Terrible quality and customer service

Terrible quality and customer service. Sizes are not true to size and they will not refund you for the product even though it is sent not as described. If you want to buy their products just go to Alibaba and find the same product for less than half the price.

11 de julho de 2025
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logótipo da Modern Aussies

Resposta da Modern Aussies

Dear Matilda,
We’re really sorry to hear about your experience and completely understand your frustration. This is not the standard we aim to provide, and we genuinely want to make things right. Please be assured that our Resolution Team has been made aware of your case and will contact you directly to discuss your concern and work towards a suitable resolution.
--MA Team

Classificada 1 em 5 estrelas

Tried to return a product because it…

Tried to return a product because it wasn’t what was expected. Offered a credit note for 50% of value and had to pay for return. Return policy is misleading.
Don’t waste your money. I followed up twice with them and they said “sorry their policy is misleading”. Taking it to the ACCC.

9 de julho de 2025
Opinião espontânea
logótipo da Modern Aussies

Resposta da Modern Aussies

Dear Rebecca,
We’d like to look into this further and make things right for you.

Could you please provide your **order number** so we can review the details and assist you accordingly? We’re here to help and will do our best to resolve this fairly.
Cheers,
Sara

Classificada 5 em 5 estrelas

Outstanding Customer Service

This Company goes way and beyond the best customer service I've ever had.
My mistake of ordering the incorrect size sandals, they exchanged them for the smaller size, no questions asked.
I would recommend this company to everyone who wants good old fashioned customer service.

1 de junho de 2025
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logótipo da Modern Aussies

Resposta da Modern Aussies

Thank you so much for your kind words! 😊 We're thrilled we could help with the exchange and truly appreciate your recommendation. Here's to more comfy sandals and great experiences! 👣✨

Classificada 1 em 5 estrelas

BUYER BEWARE

BUYER BEWARE
Their products are of poor quality. They are an Australian company that does not stand by their products and provide warranty which is in breach of Australian Consumer Law. I will be taking this up further with Department of Fair Trading! Doesn't even deserve one star!

12 de junho de 2025
Opinião espontânea
logótipo da Modern Aussies

Resposta da Modern Aussies

Hi Ani,
Thank you for your feedback. We’re genuinely sorry to hear about your experience — this is not the standard we aim to provide.
Customer satisfaction is our top priority, and we’d like to make this right. Please be assured that our Resolution Team has been made aware of your case and will contact you directly to discuss your concern and work towards a suitable resolution.
--MA Team

Classificada 1 em 5 estrelas

Two faulty products from this place and…

*Edit* Have contacted me saying they would give me the full refund only if I delete the review. And they contacted me months ago before they replied to this review. They also spam called every day on different numbers until I had to tell them to not call me. Do not use this website, please for the love of god. Save yourself some sanity and your money. Go anywhere else.

Two faulty products from this place and they did not honour the 30 Day Money Back guarantee. Absolute bullshit they offered $59 plus shipping on a $200 order. Scammers, liars and thieves is all they are. Don’t buy anything from them, don’t learn the hard way like me. Rip off Temu with shitter products that are more expensive and no empathy at all.

13 de junho de 2025
Opinião espontânea
logótipo da Modern Aussies

Resposta da Modern Aussies

Dear Madi,
Good day! We’ve been trying to get in touch to resolve this for you. We’re truly sorry for the experience you’ve had — this is not the standard we aim to provide. Your satisfaction is our top priority. Please be assured that our Resolution Team has been made aware of your case and will contact you directly to discuss your concern and work towards a suitable resolution.
--MA Team

Classificada 4 em 5 estrelas

Really love the colour of the tyre pen…

Really love the colour of the tyre pen that I purchased. Would have put 5* but the pen paint was very thin and poured out at times making an incredible mess on my tyres.

30 de maio de 2025
Opinião espontânea
logótipo da Modern Aussies

Resposta da Modern Aussies

Thanks for the feedback! We're glad you loved the colour 🎨 but sorry to hear about the mess. We'll definitely pass this on to help improve the pen's design. Appreciate your honesty! 🙏 -- MA Team

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