Modern Aussies Opiniões 

252
TrustScore: 3 em 5

2,8

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

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Classificada 5 em 5 estrelas

I got the gamestick and it was working fine. Then one day it stopped loading up so I contacted support and got in touch with Ace. He asked for some details, pictures and a short video showing the prob... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Thought we would purchase a pillow & pay express, we tracked it and finally received after 16days, did refund the express postage amount, after we sent an email stating our displeasure. We live and... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

🚨🚨 WARNING🚨🚨 What you see is NOT what you get. Products are cheap knockoffs. Not an Australian company. Operates & Ships from China. Good luck s sending something back or getting a refund. Even... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Fooled by the Aussie name, payed 3 times the price as same product on temu, disappointed in myself for being sucked in like that. Product doesn't cut grass as they show in thier advert, pretty flims... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de artigos domésticos

Escrito pela empresa

Sells Home Decor & Other Household items


Informações de contacto

2,8

Aceitável

TrustScore: 3 em 5

252 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 94% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,8

Todas as opiniões

(252)

26 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I've ordered twice now from Modern…

I've ordered twice now from Modern Aussies and so far I love all the products I bought. They will give you and advice how to use the product if you do not understand the instructions that comes with it.

4 de setembro de 2024
Opinião espontânea
logótipo da Modern Aussies

Resposta da Modern Aussies

Dear Glen,

Thank you so much for your kind words! We're thrilled to hear you're enjoying your products from Modern Aussies. We're always here to help if you need advice or support. Looking forward to serving you again! 😊

Cheers,
Luke

Classificada 5 em 5 estrelas

Amazing nostalgic gaming console

Product is exactly as described. Its honestly amazing and I'm obsessed. I'm so blown away by this product. Highly recommend.

20 de agosto de 2024
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Resposta da Modern Aussies

Dear Mel,

Thank you for the awesome review! 😊 We're thrilled that you're loving the product and appreciate your recommendation. Enjoy, and we hope to impress you again! 🌟

Cheers,
Luke

Classificada 5 em 5 estrelas

Great products and fast shipping I…

Great products and fast shipping I received my items before expected delivery date will definitely be ordering more products

21 de agosto de 2024
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Resposta da Modern Aussies

Dear Luke,

Thank you for the fantastic feedback! 😊 We're thrilled you loved the products and the fast shipping. Looking forward to your next order! 🚀📦

Cheers,
Luke

Classificada 5 em 5 estrelas

Very easy to deal with

I purchased a pair a shoes which I received, but unfortunately, they were a little too big. I contacted Modern via email and they were very accommodating in satisfying my request for a smaller size. Very easy to deal with.


2 de agosto de 2024
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Resposta da Modern Aussies

Hi David,

Thank you for sharing your experience! 😊 We're happy to hear that our team could assist you with the size exchange and that the process was smooth. We appreciate your support and look forward to serving you again! 👟✨

Cheers,
Luke

Classificada 4 em 5 estrelas

Lovely product I bought

Lovely product I bought. No problems with this company. Delivery takes a bit longer than some other sites but my lipstick was worth waiting for. Customer Care team are very responsive and helpful.

6 de agosto de 2024
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logótipo da Modern Aussies

Resposta da Modern Aussies

Hi Sandra,

Thank you for your kind words! 😊 We're glad you love the product and appreciate your patience with delivery. Our Customer Care team is always here to help, and we look forward to serving you again! 💄✨

Cheers,
Luke

Classificada 5 em 5 estrelas

Modern aussie

Ive ordered 3 times with Modern aussie
Product was exactly as described, works perfectly and delivery was pretty quick. Never had any issues with them, would recommend you give em a go

19 de julho de 2024
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Resposta da Modern Aussies

Hi Trace,

Thank you for your continued support and recommendation! 😊 We're delighted to hear that you've had a great experience with us each time. We look forward to serving you again! 🚀

Cheers,

Luke

Classificada 5 em 5 estrelas

Game consoles…

We received 2 of the handheld game consoles in black and purple… me and hubby had a try before we packed them away for Xmas. Great graphics and sound quality… awesome selection of retro games to choose from

14 de agosto de 2024
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logótipo da Modern Aussies

Resposta da Modern Aussies

Hi D,

Thanks so much for your feedback! We're thrilled to hear that you and your hubby enjoyed the handheld game consoles and their retro game selection. We hope they bring even more fun over the holidays! 🎮

Cheers,
Luke

Classificada 1 em 5 estrelas

Scam website claiming to be based in…

Scam website claiming to be based in Australia but actually ships out of China, brought this to their attention in email and they denied it then sent me a product that was faulty. DO NOT TRUST

Their reply to this review is false, they are not an Australian company and I’ve tried emailing them for a refund and they at first reply saying they want to help and then never reply to any further emails. They also spammed me with calls from multiple different numbers, I emailed again to ask them to address it through email as I don’t trust their business and don’t want to speak on the phone. They again never replied.

5 de agosto de 2024
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Resposta da Modern Aussies

Dear Elly,

Thank you for your feedback. We want to assure you that we are a legitimate Australian company committed to providing quality service. We're sorry to hear about the issue with your order and would like to resolve this for you. Please contact us directly so we can assist further.

Sincerely
Luke

Classificada 1 em 5 estrelas

Poor service and bribery to delete negative review

After trying to get an exchange on shoes that were too big, I was told no. Then after writing a negative review on this company they agreed to send out a smaller size. Now months on I get a random call from them asking if I’d remove the negative review in exchange for a refund. My answer was no and that I’ll write another review for this call

12 de agosto de 2024
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Resposta da Modern Aussies

Dear Nelsbels,
I’m sorry to hear about your experience, and we truly want to make things right. Could you please provide your order number? Once we have that information, we’ll work to resolve this promptly and ensure your concerns are addressed.

Thank you for giving us the opportunity to make this right. We look forward to resolving this for you as soon as possible. -MA Team

Classificada 1 em 5 estrelas

Poor return experience

Faulty product - slow to deal with and appalling customer service. Actually to be honest problem was probably low quality product rather than faulty and absolutely not as it was described.

After reading my review, I got a phone call and full refund..thanks

5 de agosto de 2024
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Resposta da Modern Aussies

Dear Anita,
Thank you for your feedback, and I’m truly sorry for the experience you’ve had with us. We appreciate your patience and cooperation, and I want to assure you that we’re committed to making things right.

Thank you for giving us the opportunity to make this right.
-MA Team

Classificada 1 em 5 estrelas

TOTAL SHAM

Ordered carplay screen, never turned up. They sent fake proof of delivery, then another tracking number saying it was lost by Araamex. Then said they were sending another unit via Australia Post. Tracking showed AP had received details for a package but not the actual item. Fortunately PayPal refunded my money, but the whole ordeal took 6 weeks.

31 de julho de 2024
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Resposta da Modern Aussies

Hi Brock,
I’m sorry to hear about the difficulties you’ve encountered with your order, and I appreciate you bringing this to our attention. We genuinely want to make things right for you.

Could you please let us know the best time to give you a call? We’d like to discuss this further and find a way to resolve the situation to your satisfaction.

Thank you for your patience, and we look forward to resolving this promptly.
-MA Team

Classificada 4 em 5 estrelas

Comfy shoes

I chose these shoes (white) as wanting something comfortable when being on my feet all day. They are comfortable & fit well and velcro straps stay tight. Even after a delivery issue, their Support staff was great, responding promptly to my emails. Even ringing me to make sure everything was ok.

18 de abril de 2024
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Resposta da Modern Aussies

Hi Lynn,
Thank you for sharing your experience with us, and for your understanding throughout the process. I’m sorry to hear about the delivery issues you encountered, but I’m glad to know that Leigh in our Support team was able to assist you effectively.

Thank you again for your patience and for acknowledging Leigh’s efforts. We’re here to help if you need anything else!

Could you please let us know the best time to give you a call? We’d like to discuss this further and find a way to resolve the situation to your satisfaction.

Thank you for your patience, and we look forward to resolving this promptly.
-MA Team

Classificada 1 em 5 estrelas

SCAMMERS DON’T BUY ANYTHING 😡

I wish there was a negative 10 rating I could give them. This company are a bunch of scammers. They clearly advertise a 750 ml bottle of mould cleaner in their video. I bought 3 bottles and they sent me 3 tiny 2 inch bottles containing 60 ml each 😡 When it arrived the packaging indicates that it came from China
I contacted them to ask for a refund and complain about the misleading , inaccurate , deceitful advertising and they said
Thanks for my feedback but my order did not meet their requirements for a refund. They then said that they would give me a $20 credit for my next purchase 😳😳😳
As if I would ever have anything to do with them again !
I disputed the payment with my bank and I got my money back.
STAY AWAY FROM THESE SCAMMERS WHO ADVERTISE ONE THING AND DELIVER SOMETHING DIFFERENT

UPDATE …. NOW MODERN AUSSIES ARE SAYING THAT I DIDN’T BUY FROM THEM.
THAT IS RUBBISH. I WISH I COULD UPLOAD EMAILS AND PHOTOS HERE TO PROVE THAT I DID BUY FROM THEM AND I WAS RIPPED OFF . STAY AWAY FROM MODERN AUSSIES..THEY WILL RIP YOU OFF 😡😡😡

29 de maio de 2024
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Resposta da Modern Aussies

Dear Phil,
We sincerely apologize for any confusion in responding to your email initially. Upon thorough review, we found that you did not order from our store but from another company. We suggest contacting the right store you ordered from.

We kindly ask for your assistance in deleting the review on our page. If you need further assistance, please do not hesitate to contact us through email. Thank you for bringing this to our attention. - MA Team

Classificada 5 em 5 estrelas

Love the Constantine lighter

Love the Constantine lighter, always wanted one ever since seeing it in the original movie.
Promptly delivered and awesome lighter.

24 de julho de 2024
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Resposta da Modern Aussies

Thank you for your kind words! We're thrilled to hear that you love the Constantine lighter and that it was delivered promptly. Enjoy your new lighter! 😊💖 -MA Team

Classificada 5 em 5 estrelas

Customer service was great

Customer service was great, above & beyond expectations. This type of service ensures repeat customers, as it should.

9 de julho de 2024
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Resposta da Modern Aussies

Thank you so much for your kind feedback! We're delighted to hear that our customer service exceeded your expectations. We look forward to serving you again! 🦦💌 -MA Team

Classificada 1 em 5 estrelas

They will steal your money and not care about the quality.

They have ripped me off with a faulty game stick. Tried to offer store credit once they saw the video of it faulty. I still wanted my money back. This is the response I got after I wanted a refund and proved it was faulty.

Hi PayPal team, we apologize for the inconvenience. We cannot process a refund here because we just sent the customer the correct shoes based on what she ordered.
Wireless Retro Gaming Stick

It's perfectly fine and not defective. It's exactly the same Gaming Stick that we have sold to over 2,000 other customers.

We value customer satisfaction, and would like to offer a $60 partial refund.

We don't recommend returns as it takes weeks and the shipping fee customers pay is higher than the order amount itself.

There is no need to return the initial item as it will only incur a shipping cost. Thank you

5 de julho de 2024
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Resposta da Modern Aussies

Thank you for your feedback. We strive for customer satisfaction and understand your frustration. If you need further assistance, please do not hesitate to contact our support team directly. Thank you for bringing this to our attention. - MA Team

Classificada 4 em 5 estrelas

Customer service was helpful in resolving the product issues

The customer service offered to rectify the problem and were very helpful

29 de junho de 2024
Opinião espontânea
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Resposta da Modern Aussies

Dear Fiddy,

I'm truly sorry to hear about your experience. We take sizing issues very seriously and strive to resolve them promptly. I'd like to help make this right for you. Please email our customer complaints team and attention to Jas at modernaussies@gmail.com.

Sincerely,
MA Team

Classificada 5 em 5 estrelas

The order came quickly and nicely made

The order came quickly and nicely made. I had an issue with the size so the company has agreed to send me some more pants in a larger size. I will write another review when I have worn the new pants for a couple of weeks to let you know how good they are!

20 de maio de 2024
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logótipo da Modern Aussies

Resposta da Modern Aussies

Dear Kevin,

Thank you for your feedback! We're glad to hear the order arrived quickly and that you appreciated the quality. Thank you for being a customer!

Cheers,
MA Team

Classificada 5 em 5 estrelas

A BLESSING

I purchased two pairs of the Barefoot Sole shoes - one pair for myself as I have arthritis in my left foot which needs nurturing, and one pair for the instructress of our exercise class who was, at the age of 64, diagnosed with multiple sclerosis. Her left foot is badly affected and at times, even if she is out shopping, she has to take her shoes off and walk barefooted. I spoke with her mid-afternoon today and she is thrilled and amazed how comfortable these shoes are - she put them on at 6 a.m. and was still wearing them; usually the first thing she does when she gets home from her morning class is take her shoes off. They are proving to be simply wonderful. One of the 'girls' from class this morning was also wearing a pair of your barefoot sole shoes and was singing their praises. I'm sure some of the other 'girls' from class will be looking to purchase a pair. As for me, I'm finding I have one toe on my left foot and one on my right foot that have starting 'curling' and I'm looking forward to the barefoot sole shoes helping to rectify this.
A marvellous product all round!!!

7 de junho de 2024
Opinião espontânea
logótipo da Modern Aussies

Resposta da Modern Aussies

Dear Beverly,

Thank you for sharing your experience! We're thrilled to hear that both you and your exercise instructor are finding comfort and relief with the Barefoot Sole shoes. It's heartwarming to know they're making such a positive impact. We appreciate your kind words and are glad to see the shoes are already gaining more fans in your class. Your feedback means a lot to us!

Cheers!
MA Team

Classificada 1 em 5 estrelas

Don’t waste your money

Postage took forever with no updates on where package was.
Product was cheap and nasty. Highly suspect reviews for products are not genuine.

5 de junho de 2024
Opinião espontânea
logótipo da Modern Aussies

Resposta da Modern Aussies

Dear Elinor,

We're sorry to hear about your experience. Your feedback is important to us, and we will address these issues to improve our service and product quality. Please send us an email at support@modernaussies.com.au and we want to make amends. Hope to hear from you.

Sincerely,
MA Team

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