The product was significantly delayed as it was out of stock, but upon complaining about it I received a partial refund of the order. This was a kind gesture - it was not required under UK law but vol... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Ordered a ski jacket in the sale got a quick response from Alan to say jacket not as advertised, After a reassurance from myself to still process the order on agreement item could returned if w... Ver mais
After some communication errors online, Alan the owner made sure to correct the mistake as soon as possible, he emailed me personally and sent my package on the quickest shipping to the United States.... Ver mais
Went in looking for Christmas gifts but wasn't really sure what I wanted - team were extremely helpful and took the time to show me stock not actually on display. Came away with a load of great clothi... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de equipamentos e roupas para actividades ao ar livre
- Loja de artigos para desportos ao ar livre
- Loja de material para esqui
Escrito pela empresa
We are a family run, independent outdoor clothing and accessories retailer, based online and in the heart of West Berkshire. Our registered company name is Bambooty Limited. Why? Because we love bamboo products and sometimes manufacture some cool kit. We sell brands such as Kathmandu, Helly Hansen, Rossignol, Uvex, Dare 2b, Goldbergh, Picture Organic, Darn Tough, Hestra, Racer and many more. We want to ensure that you can always get your hands on equipment and clothing through a site that is functional, good value and bang up to date. We love outdoor sports as much as anyone which means that not only do we just love to test the kit ourselves but that we only stock the best. So whether you are off skiing in Whistler or hiking up Ben More, make the most of our great products and first class customer service.
Informações de contacto
Reino Unido
- montagnesports.com
4,6
Excelente
101 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great customer service
Great customer service, super friendly staff and top quality merch
8 de setembro de 2023
Great retailer
Great retailer, good communication and items were exactly as described. Would buy from this retailer again.
20 de agosto de 2023
Great prices for quality boots!
Very competitive prices for good quality hiking boots. Quickly dispatched and delivered promptly with tracking.
7 de agosto de 2023
Amazing service
Amazing service. Incredibly helpful and a joy to deal with. 100% recommended.
8 de agosto de 2023
Great product
Great product, Well packaged, fast and efficient service and delivery.
27 de julho de 2023
Purchased Grisport hurricane boots
Purchased Grisport hurricane boots, great service and very well priced! Prompt delivery and very happy with item!
3 de agosto de 2023
Opinião espontânea
Resposta da Montagne Sports
Thank you for sharing your experience with us!
~ The Team at Montagne Sports
Brilliant customer service and a great shop.
After a mistake on my part of ordering for collection rather than delivery, the team responded to my email within 24 hours and were very helpful. I opted to pick up the order in person anyway as they convinced me to come and see the rest of their sale items, and I was not disappointed. Picked up some absolute bargains, and although they didn't have them at the time, the team there helped me shop for other items I needed for a skiing holiday. As I was paying up they said I could contact the owner of the shop closer to the ski season and potentially the owner would help me with the rest of the needed items. Brilliant customer service and a great shop. 👌🏻
28 de julho de 2023
Resposta da Montagne Sports
Thank you for sharing your positive experience with us! We are always happy to help our customers find what they are looking for and do our best to make the process as smooth as possible. We hope to see you again soon to shop for our winter range!
~ The Team at Montagne Sports
Delivered item very quickly
Delivered item very quickly. Item competitively priced.
30 de julho de 2023
Resposta da Montagne Sports
Thank you for your positive feedback!
~ The Team at Montagne Sports
Resposta da Montagne Sports
Thank you for your feedback!
~ The Team at Montagne Sports
I bought my Picture jacket in the sale
I bought my Picture jacket in the sale, 1/5th of the price and it’s brilliant, now can’t wait for winter and the ski season!
Quick delivery too.
29 de junho de 2023
Resposta da Montagne Sports
Thank you for your feedback! We are glad you decided to share your positive experience with us!
~ The Team at Montagne Sports
Made a mistake in ordering the wrong…
Made a mistake in ordering the wrong size you guys helped and refunded straight away I really appreciate all your efforts and hard work
7 de julho de 2023
Resposta da Montagne Sports
Thank you for your review! We always aim to make sure our customers feel satisfied with the services we provide. We hope to see you shop with us in future!
- The Team at Montagne Sports
Quick and Excellent service
10 de junho de 2023
Resposta da Montagne Sports
Thank you for your feedback! We are glad you decided to share your positive experience with us!
~ The Team at Montagne Sports
Resposta da Montagne Sports
Thank you for your review! We are glad you enjoy shopping with us and hope to see you shop with us again soon.
~ The Montagne Sports Team
Brilliant customer service, thank you!
Amazing customer service, my jacket had a defect, they worked closely with craghopper to have the issue resolved, keeping me informed throughout. Thank you!
18 de fevereiro de 2023
Resposta da Montagne Sports
Thank you for your review! We are glad we could resolve the problem and hope you continue shopping with us.
~ The Montagne Sports Team
Friendly staff and top quality clothing
Always such friendly staff when I visit Montagne Sports. Their clothing is top quality and very durable.
1 de maio de 2023
Resposta da Montagne Sports
Thank you for your review! We are glad you enjoy shopping with us and hope to see you again soon.
~ The Montagne Sports Team
Never received order ,still waiting for…
Never received order ,still waiting for refund,no one bother to contact with me .
9 de maio de 2023
Resposta da Montagne Sports
It is unfortunate that we did not have the stock available for your order and we apologise for this. I can assure you that we have tried/are trying to contact you about your refund. We initiated a refund as soon as we cancelled the order, but it seems that Paypal have not processed it. Perhaps it might be worth raising a claim with them? Please keep in contact with us so that we can resolve the issue together.
~ The Team at Montagne Sports
Love Lunar plimsolls and really you had…
Love Lunar plimsolls and really you had the navy ones in stock in my size. Loved the personalised note on the receipt thanking me for shopping with them .
25 de maio de 2023
Resposta da Montagne Sports
Thank you for your feedback! We are glad you decided to share your positive experience with us!
~ The Team at Montagne Sports
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.