Montagne Sports Opiniões

101

•

4,6

Loja de equipamentos e roupas para actividades ao ar livre

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Leia as opiniões dos outros

The product was significantly delayed as it was out of stock, but upon complaining about it I received a partial refund of the order. This was a kind gesture - it was not required under UK law but vol... Ver mais

Ordered a ski jacket in the sale got a quick response from Alan to say jacket not as advertised, After a reassurance from myself to still process the order on agreement item could returned if w... Ver mais

After some communication errors online, Alan the owner made sure to correct the mistake as soon as possible, he emailed me personally and sent my package on the quickest shipping to the United States.... Ver mais

Went in looking for Christmas gifts but wasn't really sure what I wanted - team were extremely helpful and took the time to show me stock not actually on display. Came away with a load of great clothi... Ver mais

A empresa respondeu

Informações sobre a empresa

Escrito pela empresa

We are a family run, independent outdoor clothing and accessories retailer, based online and in the heart of West Berkshire. Our registered company name is Bambooty Limited. Why? Because we love bamboo products and sometimes manufacture some cool kit. We sell brands such as Kathmandu, Helly Hansen, Rossignol, Uvex, Dare 2b, Goldbergh, Picture Organic, Darn Tough, Hestra, Racer and many more. We want to ensure that you can always get your hands on equipment and clothing through a site that is functional, good value and bang up to date. We love outdoor sports as much as anyone which means that not only do we just love to test the kit ourselves but that we only stock the best. So whether you are off skiing in Whistler or hiking up Ben More, make the most of our great products and first class customer service.

Informações de contacto

Reino Unido
montagnesports.com

4,6

Excelente

101 opiniões

5 estrelas

4 estrelas

3 estrelas

2 estrelas

1 estrela

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Como esta empresa usa o Trustpilot

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1 opinião nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

20/05/2023

Great Seller - Product as described & at competitive price!

Am very happy with my purchase experience with Montagne Sports! The Ski Trousers I ordered arrived promptly and as described so I will definitely trade again in the future!

14 de maio de 2023

Resposta da Montagne Sports

21/05/2023

Thank you for your feedback! We are glad you decided to share your positive experience in our store and hope to see you again soon!
~ The Team at Montagne Sports

15/05/2023

Great ski jacket in sale

Great ski jacket in sale. Staff helpful.. Nice owner

21 de abril de 2023

Resposta da Montagne Sports

15/05/2023

Thank you for your feedback! We are glad you decided to share your positive experience in our store and hope to see you again soon!
~ The Team at Montagne Sports

20/04/2023

Price Problem

Very good jacket and delivered speedily, and on a Sunday.
It was disappointing to note that had I bought the jacket in the shop rather than online, I would have got a 50% saving. The price tag had a sale sticker on. Shop price £75, while the online price was £150.
I doubt I will use MONTAGNE SPORTS again because of this discrepancy between shop and online prices.

12 de abril de 2023

Resposta da Montagne Sports

3/05/2023

Thank you for your feedback, Roland. The price sticker you saw was a price for existing customers to Montagne Sports, as we hosted a sale event for them. We acknowledge the confusion caused by this price sticker and as an apology, we would like to offer you £75 store credit to make up the difference between what you paid and the sticker. If you could please contact us via email at team@montagnesports.com, we can sort this for you and perhaps you might consider revising your review. ~ The Team at Montagne Sports

19/04/2023

Quality service quality products

Genuine interest in clients , good recommendations of products no hard sell.good service in both reduced prices products and current 2023 ranges

11 de abril de 2023

Resposta da Montagne Sports

20/04/2023

Thank you for your feedback! We are glad you decided to share your positive experience in our store and hope to see you again soon!
~ The Team at Montagne Sports

7/04/2023

Had my size when all other uk and…

Had my size when all other uk and European sites had sold out. They picked up the phone (on a Saturday) and delivered on time. 5 Stars!

18 de março de 2023

Resposta da Montagne Sports

11/04/2023

Thank you for your feedback! We are so glad that we could help you find what you were looking for. We are always happy to help.
~ The Team at Montagne Sports

24/03/2023

Awful experience

Order some trousers that were in stock, got a mail to say it was an error and i'd get a refund. No refund - had to raise a case with Paypal. Awful service.

9 de março de 2023

Opinião espontânea

Resposta da Montagne Sports

30/03/2023

Thank you for your feedback. We are sorry to see that you have had issues with your refund. Even though we send refunds as soon as possible, we have been experiencing issues with PayPal cancelling these refunds. We have not yet found out why and are striving to find a solution, in order to prevent more delayed refunds in future. We can assure you that customer service is a high priority with Montagne Sports and we are just as concerned with the refund issues as you are. If there is anything else we can do for you, please phone 07748748666 during store opening hours.
~ The Team at Montagne Sports

20/03/2023

Top personal service

Alan and the team are very patient, helping me with some spare parts for Uvex helmet and sending them. Thanks guys - top service.

20 de março de 2023

Opinião espontânea

Resposta da Montagne Sports

21/03/2023

Thank you for your feedback! We are glad that we could help you find what you needed. If you need anything else, just get in touch!
~ The Team at Montagne Sports

15/03/2023

everyone was really helpful and the…

everyone was really helpful and the quality of equipement was great

9 de março de 2023

Resposta da Montagne Sports

18/03/2023

Thank you for your review! We are glad you enjoyed your shopping experience with us and hope to see you again soon.
~ The Montagne Sports Team

9/03/2023

Delivery was a little slow but all in…

Delivery was a little slow but all in all a good service.

1 de março de 2023

Resposta da Montagne Sports

14/03/2023

Thank you for your feedback! Even though we send out our online orders to customers as soon as possible, there are occasions where industrial action and unexpected issues with delivery companies impacts on orders already in the delivery system. Please be assured that this is not a fault within our company, but an external factor not within our control.
~ The Montagne Sports Team

8/03/2023

Great service

Goods delivered when expected unfortunately they were the wrong size and a larger size was unavailable. Sent them back for a refund which was back in my bank the day they received them … which is great service . Will definitely use this company in the future

17 de fevereiro de 2023

Resposta da Montagne Sports

10/03/2023

Thank you for your review! We are glad we could make the experience a positive one!
~ The Montagne Sports Team

25/02/2023

Nice very pleasant assistant but I expected her to be more informed about the products on offer. On realising she was unsure I should perhaps not have followed her advice. The recommended gloves were not sufficiently warm, even with my addition of silk liners, very disappointed.

18 de fevereiro de 2023

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