The product was significantly delayed as it was out of stock, but upon complaining about it I received a partial refund of the order. This was a kind gesture - it was not required under UK law but vol... Ver mais
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Leia as opiniões dos outros
Ordered a ski jacket in the sale got a quick response from Alan to say jacket not as advertised, After a reassurance from myself to still process the order on agreement item could returned if w... Ver mais
After some communication errors online, Alan the owner made sure to correct the mistake as soon as possible, he emailed me personally and sent my package on the quickest shipping to the United States.... Ver mais
Went in looking for Christmas gifts but wasn't really sure what I wanted - team were extremely helpful and took the time to show me stock not actually on display. Came away with a load of great clothi... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de equipamentos e roupas para actividades ao ar livre
- Loja de artigos para desportos ao ar livre
- Loja de material para esqui
Escrito pela empresa
We are a family run, independent outdoor clothing and accessories retailer, based online and in the heart of West Berkshire. Our registered company name is Bambooty Limited. Why? Because we love bamboo products and sometimes manufacture some cool kit. We sell brands such as Kathmandu, Helly Hansen, Rossignol, Uvex, Dare 2b, Goldbergh, Picture Organic, Darn Tough, Hestra, Racer and many more. We want to ensure that you can always get your hands on equipment and clothing through a site that is functional, good value and bang up to date. We love outdoor sports as much as anyone which means that not only do we just love to test the kit ourselves but that we only stock the best. So whether you are off skiing in Whistler or hiking up Ben More, make the most of our great products and first class customer service.
Informações de contacto
Reino Unido
- montagnesports.com
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Friendly helpful staff who understand…
Friendly helpful staff who understand their products well and give good advice

Resposta da Montagne Sports

Resposta da Montagne Sports

Resposta da Montagne Sports
Really helpful and god products not…
Really helpful and god products not necessarily cheap but good

Resposta da Montagne Sports
Highly recommend
Brilliant, friendly service hiring our skis/boots and especially for our 3 and 5yo boys for their first time.
Very happy for us to leave our skis and boots here every afternoon. An added bonus and always so welcoming! Thank you

Resposta da Montagne Sports
Great snow sports shop!
Good service, knowledgeable staff and high quality products

Resposta da Montagne Sports

Resposta da Montagne Sports
The boots arrived and were as…
The boots arrived and were as described, no problem with delivery. The only thing that made me wonder was the fact that the boots had an attached label showing the price to be £10 cheaper than I paid. I contacted customer support twice via email and received no reply.
So defeats the purpose of having a customer service team!

Resposta da Montagne Sports
Unfortunately I ordered the wrong size
Unfortunately I ordered the wrong size! But I received prompt attention on how to return, refund and reorder.
Thank you!

Resposta da Montagne Sports
Really good company to order from
Really good company to deal with. Placed 4 orders now and been really happy with the service and personal contact with Zephyr who is quick to reply and really helpful. Would happy recommend this company to others and will be using them for future orders

Resposta da Montagne Sports
Great Store…
Excellent product range and competitive pricing. Despatch was very rapid and delivery service was prompt.

Resposta da Montagne Sports

Resposta da Montagne Sports
Excellent and very caring customers service and safe handling of the money values involved
The company delivered the winter coat quickly and was very helpful when I needed to have the parcel tracked due to difficult family circumstances.
I found the winter coat did not fit me well and applied for a return. (Please note: With items worth over 200 Pounds Sterling you only have 48 hours to notify the company of your intention to return).
I send an e-mail asking for a return number as instructed and received this the same day.
I returned the coat fully insured for its real value as instructed. This cost me a bit but was worth it as it gave both sides piece of mind.
Within two working days I received a refund notification, so the coat had obviously arrived. My bank took more than 3 days to credit the money to my account, so was not a quick as Montagne Sports.
Allan Barrie who appears to head Montagne Sports was very helpful all along, In fact, he delivered an excellent and very caring customer service via e-mail.
The whole system worked very smoothly. I felt I could trust this company and would certainly order from them again.
Thank you!

Resposta da Montagne Sports
Excellent costumer service
Had a great experience with this store, ordered a package, a problem arose during shipping, but the customer service provided excellent support and it was solved within the day.
All round good experience, clear website, fats service and wonderful help when needed.

Resposta da Montagne Sports
So helpful and great range of things
Went in looking for Christmas gifts but wasn't really sure what I wanted - team were extremely helpful and took the time to show me stock not actually on display. Came away with a load of great clothing items which my other half loves!

Resposta da Montagne Sports
Fantastic
Fantastic, Personal delivery. We are very impressed. Definitely will purchase our Ski/Snowboarding accessories next time.

Resposta da Montagne Sports
Consistently friendly and helpful
Very helpful staff and very friendly to an awkward customer! Had to take back two tops as my partner is an unusual size but got there in the end! Each time they were as professional and friendly as the last - thank you!

Resposta da Montagne Sports
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